Unable to log in via Spotify or email

[Gg104]

My Question or Issue

 Hi, I’m unable to log into Spotify as I’ve forgotten my password, the problem is I can’t send a reset to my email address as it is no longer in use and I do not know the password to that! I am just wanting to update the account to a new email but unable to as I have no options. I’ve created this account as a new one but my other is premium. How do I deal with this? Is it a case of creating a new account as I have and cancelling the direct debt through my bank and re set up?

[ShiroRecord]

hi there in this situation the only way that you can recover your account is using the Contact Form also you have to proof it's the account you own.

I hope this help.

[Gg104]

Thank you. I’ve tried contact form but I’m not getting a response 😞

[ShiroRecord]

Hi,

Once you contact Spotify, it should take somewhere between 24 to 72 hours however it might take a bit longer.

Cheers

[Gg104]

Thank you