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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422537 Views
  • 965 replies
  • 108 likes
  • Account
  • 422537 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187164 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187164 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103767 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103767 Views
  • 70 replies
  • 10 likes

Hand over playlists (add as admin?)

I'm trying to hand over my playlists (aswell as the followers) to my companies account. How do I do this?

  • Gig Goer
  •   I'm trying to hand over my playlists (aswell as the followers) to my companies account. How do I do this?
  • Loxer
  • Community Legend
  • 943 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 943 Views
  • 1 replies
  • 0 likes

No daily mixes after more than 2 weeks

PlanFamilly PremiumCountryCanada DeviceiPhone8Operating SystemiOS 11.4 My Question or IssueI had a chat with Spotify Support about no daily mixes being shown after more than 2 weeks. As expected, they asked me the usuals (logout/login back, reinstall...

  • Casual Listener
  • Plan Familly Premium Country Canada   Device iPhone8 Operating System iOS 11.4   My Question or Issue I had a chat with Spotify Support about no daily mixes being shown afte...
  • Loxer
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 252 Views
  • 1 replies
  • 0 likes

Solved!! All playlists lost

PlanPremiumCountry Switzerland DeviceIphone 6Operating System iOS 9.0.2My Question or Issue I opened Spotify this morning. They asked me to log in, which I did. When I went to my playlists they all appeared and I noticed they weren't downloaded as th...

  • Newbie
  •   Plan Premium Country  Switzerland  Device Iphone 6 Operating System  iOS 9.0.2 My Question or Issue  I opened Spotify this morning. They asked me to log in, which...
  • Loxer
  • Community Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 329 Views
  • 1 replies
  • 0 likes

Reporting Harassment from User

My Question or IssueFor the past two years, my ex-boyfriend has been harassing me on Spotify. We used to have a playlist that he created. After we separated, I continued to listen and follow the playlist. Because of this, he changed the name of the p...

  • Newbie
  •     My Question or Issue For the past two years, my ex-boyfriend has been harassing me on Spotify. We used to have a playlist that he created. After we separated, I continued to listen a...
  • Maxim
  • Spotify Star
  • 4874 Views
  • 1 replies
  • 2 likes
  • Other
  • 4874 Views
  • 1 replies
  • 2 likes

Songkick concerts not showing up in Artist profile

Songkick URL: https://www.songkick.com/artists/294148-waldeckSpotify URL: https://open.spotify.com/artist/6596yDTd94cIC3dlBptxDH We have the Songkick Profile and connection already for a few years but somehow nothing is showing up in our Artist profi...

  • Casual Listener
  • Songkick URL: https://www.songkick.com/artists/294148-waldeck Spotify URL: https://open.spotify.com/artist/6596yDTd94cIC3dlBptxDH   We have the Songkick Profile and connection alrea...
  • Maxim
  • Spotify Star
  • 725 Views
  • 1 replies
  • 0 likes
  • Premium
  • 725 Views
  • 1 replies
  • 0 likes

Superuser Contribution Off line log in

I tried to log in but spotify told me that im off line and i have to go on line to log in. How can i do it if i cant log in?

  • Casual Listener
  •    I tried to log in but spotify told me that im off line and i have to go on line to log in. How can i do it if i cant log in? 
  • Guido
  • Spotify Legend
  • 389 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 389 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Collegamento Account Facebook

PlanPremiumCountryItalia DeviceiPhone 6s My Question or IssueCiao! Da circa un mese ho aperto un account Spotify Premium (con sconto studenti). Precendentemente avevo già un account Facebook (Free). Vorrei provare a collegare i due ma non risulta pos...

  • Newbie
  • Plan Premium Country Italia  Device iPhone 6s   My Question or Issue Ciao! Da circa un mese ho aperto un account Spotify Premium (con sconto studenti). Precendentemente avevo già un...
  • Guido
  • Spotify Legend
  • 707 Views
  • 1 replies
  • 0 likes
  • Account
  • 707 Views
  • 1 replies
  • 0 likes

Superuser Contribution Username under playlist

None of the below information is required. However, the more you provide the easier it will be for us to try and hePlanPremiumCountry PhilippinesDeviceSamsumg J72016Operating Syste Android My Question or Issue Hi, All - Seeking for your assistance, p...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and he Plan Premium Country  Philippines Device Samsumg J72016 Operating Syste...
  • Guido
  • Spotify Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • Account
  • 288 Views
  • 1 replies
  • 0 likes

"Set device password" is fundmentally broken

PlanFree/PremiumCountry UKDeviceSamsung S8Operating SystemAndroid Oreo My Question or Issue Someone has hijacked my account, all my playlists gone. No biggy, I'll set a new password. Oh, apparently it is a biggy as it can't be done. Spotify asks me t...

  • Newbie
  • Plan Free/Premium Country  UK Device Samsung S8 Operating System Android Oreo   My Question or Issue  Someone has hijacked my account, all my playlists gone. No biggy, I...
  • Jose_M
  • Spotify Star
  • 511 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 511 Views
  • 1 replies
  • 0 likes

Superuser Contribution gift card not starting

yesterday i bought a 30 euro gift card in the store and redeemed it in my account. its now 24 hours later and i still dont have premium can someone pls help

  • Regular
  •   yesterday i bought a 30 euro gift card in the store and redeemed it in my account. its now 24 hours later and i still dont have premium   can someone pls help 
  • Guido
  • Spotify Legend
  • 610 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 610 Views
  • 9 replies
  • 0 likes

Solved!! Devolución del pago

Hola, Hace tres meses me suscribí a la cuente premium y hoy era el último día de esos tres meses de prueba y quería cancelar la suscripción por varios motivos, entre ellos, que salgo esta semana de viaje y no le voy dar uso ninguno en un mes, segundo...

  • Casual Listener
  • Hola,   Hace tres meses me suscribí a la cuente premium y hoy era el último día de esos tres meses de prueba y quería cancelar la suscripción por varios motivos, entre ellos, que salgo esta se...
  • Jose_M
  • Spotify Star
  • 630 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 630 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution switching to a family plan from prenium

PlanFree/PremiumCountry DeviceOperating System(iOS 10, Android Oreo, Windows 10,et My Question or Issue I will try my best to explain my issue. So I currently have a premiun account that I also let my son use. Therefore the account has my music and h...

  • Casual Listener
  • Plan Free/Premium Country   Device Operating System (iOS 10, Android Oreo, Windows 10,et   My Question or Issue   I will try my best to explain my issue. So I currently ...
  • Guido
  • Spotify Legend
  • 548 Views
  • 2 replies
  • 0 likes
  • Account
  • 548 Views
  • 2 replies
  • 0 likes

Solved!! What happens to *local files* synced from computer when premium is cancelled?

I am on the free trial right now. I have synced some mp3's from my computer to my account in playlists. I plan on cancelling on one of the last few days of the trial so that I can then opt into the student discount. If I cancel my plan, will my phone...

  • Casual Listener
  • I am on the free trial right now. I have synced some mp3's from my computer to my account in playlists. I plan on cancelling on one of the last few days of the trial so that I can then opt into the s...
  • Loxer
  • Community Legend
  • 618 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 618 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Facebook login won't log me in

Please help me, I'm desperate. I have another account connected to my Facebook login, and I've tried everything to log in again. I was listening to music and all of a sudden it disconnected and now it says I don't have my facebook connected to a spot...

  • Newbie
  • Please help me, I'm desperate. I have another account connected to my Facebook login, and I've tried everything to log in again. I was listening to music and all of a sudden it disconnected and now i...
  • Daisy
  • Spotify Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • Account
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution 10,000 limit, but my favorite songs say 9,869 songs. Where did the 131 go?

PlanFreeCountry CanadaDeviceWindows app / Web AppOperating SystemWindows 10 My Question or Issue So I checked favorite artists and favorite albums. So that is not what is taking up a song space. What other thing could it be?

  • Visitor
  • Plan Free Country  Canada Device Windows app / Web App Operating System Windows 10   My Question or Issue  So I checked favorite artists and favorite albums. So that is not w...
  • Katerina
  • Spotify Legend
  • 1021 Views
  • 6 replies
  • 1 likes
  • Account
  • 1021 Views
  • 6 replies
  • 1 likes

Solved!! Can't change icon?

PlanPremium Family planCountry USADeviceSamsung Galaxy 9/hp ComputerOperating SystemWindows 10My Question or Issue Hi! I've changed my icon once, and it was two years ago. Now, because it's been so long, I wanted to go ahead and change it again. I lo...

  • Casual Listener
  •   Plan Premium Family plan Country  USA Device Samsung Galaxy 9/hp Computer Operating System Windows 10 My Question or Issue   Hi! I've changed my icon once, and it was two ...
  • AeroZ
  • Composer
  • 7862 Views
  • 3 replies
  • 0 likes
  • Account
  • 7862 Views
  • 3 replies
  • 0 likes

Presale Codes

I am not sure how presales codes work. I listen to 6lack all the time on Spotify and found out there is a Spotify presale tomorrow. I have not received a code or anything via email yet. How can I get one?

  • Newbie
  • I am not sure how presales codes work. I listen to 6lack all the time on Spotify and found out there is a Spotify presale tomorrow. I have not received a code or anything via email yet. How can I get...
  • mszmania
  • Casual Listener
  • 38544 Views
  • 62 replies
  • 2 likes
  • Other
  • 38544 Views
  • 62 replies
  • 2 likes

Premium fro Family Log in

PlanPremium for FamilyCountry UKDeviceall devicesOperating SystemIos & Android My Question or Issue My family members only see my library and account when logging in. Should they be using their own email adresses and passwords to access their own mus...

  • Newbie
  • Plan Premium for Family Country  UK Device all devices Operating System Ios & Android   My Question or Issue  My family members only see my library and account when loggi...
  • Jose_M
  • Spotify Star
  • 573 Views
  • 1 replies
  • 1 likes
  • Login
  • 573 Views
  • 1 replies
  • 1 likes

Como cambio mi nombre de usuario?

hola amigos.tuve un problema al registrarme es spotify premiun, y al momento de elegir mi nombre de usuario, parece que ocurrio un error y me puso cuaquier cosa (un nombre re largo de numeros y letras), entonces necesito cambiar mi nombre de usuario,...

  • Newbie
  • hola amigos. tuve un problema al registrarme es spotify premiun, y al momento de elegir mi nombre de usuario, parece que ocurrio un error y me puso cuaquier cosa (un nombre re largo de numeros y let...
  • Jose_M
  • Spotify Star
  • 3793 Views
  • 1 replies
  • 2 likes
  • Account
  • 3793 Views
  • 1 replies
  • 2 likes

Logging in

PlanPremiumCountry England DeviceIpad mini 4Operating System0IOS 11 My Question or Issue It has logged me out of my account and I can't get back in on all my devices. I don't know what email address is associated with my account but I have tried with...

  • Visitor
  •   Plan Premium Country  England  Device Ipad mini 4 Operating System0 IOS 11   My Question or Issue   It has logged me out of my account and I can't get back in o...
  • Loxer
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • Account
  • 269 Views
  • 1 replies
  • 0 likes