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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1078447 Views
  • 118 replies
  • 104 likes
  • Account
  • 1078447 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49609 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49609 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1145896 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1145896 Views
  • 4840 replies
  • 118 likes

Superuser Contribution Cannot Login with Either Facebook or Device Password

Dear Support -After clearing my browser history on my phone, I could no longer log in to Spotify. I tried logging in using Facebook, as usual, and it gave me an error consistently. I made sure I was logged in to Facebook on my phone and it still did ...

  • Newbie
  • Dear Support - After clearing my browser history on my phone, I could no longer log in to Spotify.  I tried logging in using Facebook, as usual, and it gave me an error consistently.  I ma...
  • JuanSebastian
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

I need an help for my spotify account

Hello everyone,I downloaded my spotify account during my Erasmus period in another country. Now I'm again in my native country and my spotify stopped to work. I should change on my settings my country but it cannot let me enter on my profile. How can...

  • Newbie
  • Hello everyone, I downloaded my spotify account during my Erasmus period in another country. Now I'm again in my native country and my spotify stopped to work. I should change on my settings my coun...
  • Luke
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

When I log in with my Laptop everything is Ok. Premium version works. If I try to log in with my phone, Spotify says to download Premium version but the account is still Premium. Why?

  • Newbie
  • When I log in with my Laptop everything is Ok. Premium version works. If I try to log in with my phone, Spotify says to download Premium version but the account is still Premium. Why?
  • JuanSebastian
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de tarjeta de credito

He cambiado de tarjeta y no me deja cambiarla ni en "actualizar datos" ni en "alterar o cancelar". Quiero mantener el mismo plan

  • Newbie
  • He cambiado de tarjeta y no me deja cambiarla ni en "actualizar datos" ni en "alterar o cancelar". Quiero mantener el mismo plan
  • Jemi
  • Spotify Legend
  • 255 Views
  • 1 replies
  • 1 likes
  • 255 Views
  • 1 replies
  • 1 likes

Superuser Contribution Unable to login using correct credentials or facebook

Whenever I put in the right credentials, it tells me that the username or Password is incorrect even though I changed my password and everything. So after that I tried loging in with facebook. It said error and didn't let me login either. PLEASE HELP...

  • Newbie
  • Whenever I put in the right credentials, it tells me that the username or Password is incorrect even though I changed my password and everything. So after that I tried loging in with facebook. It sai...
  • JuanSebastian
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need help logging in

I can't log in with my correct username and password . I did reset but still can't log in

  • Newbie
  • I can't log in with my correct username and password . I did reset but still can't log in
  • JuanSebastian
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I have premium spotify on my laptop but not on my phone and I'm on the same account. I've tried logging out and back in on my phone but the same problem is still occurring, why is this happening?

  • Newbie
  • I have premium spotify on my laptop but not on my phone and I'm on the same account. I've tried logging out and back in on my phone but the same problem is still occurring, why is this happening? &n...
  • MaríaCamila
  • Roadie
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Can`t connect with Facebook

Hello, when I try to connect my Spotify account to my Facebook account on the Spotify website, the following error message apperars: "Es gab einen kurzzeitigen Fehler, bitte versuche es spaeter noch einmal."(In English: There was a temporary mistake....

  • Newbie
  • Hello,   when I try to connect my Spotify account to my Facebook account on the Spotify website, the following error message apperars:    "Es gab einen kurzzeitigen Fehler, bitte ...
  • gi00rgia
  • Newbie
  • 321 Views
  • 2 replies
  • 0 likes
  • Login
  • 321 Views
  • 2 replies
  • 0 likes

My music, my playlists

Somebody or something deleted my songs in my library and my playlists and added some songs.How it is possible?

  • Newbie
  • Somebody or something deleted my songs in my library and my playlists and added some songs. How it is possible?
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Deleted

Just two days ago, Spotify sent me a email saying that there was abnormal activity on my Spotify account. 2 Days Later I couldn't log back on my Spotify and now I cannot use any account to log in or sign up to Spotify. I also found out that my playli...

  • Newbie
  • Just two days ago, Spotify sent me a email saying that there was abnormal activity on my Spotify account. 2 Days Later I couldn't log back on my Spotify and now I cannot use any account to log in or ...
  • JuanSebastian
  • Roadie
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Hacked and switched password

Hi! Someone logged into my account and switched the password, I can still log in via Facebook but the hacker logs in and deletes my playlists. Unfortunately, I am unable to do anything about it since the Emailaddress I've been using is no longer acti...

  • Newbie
  • Hi!   Someone logged into my account and switched the password, I can still log in via Facebook but the hacker logs in and deletes my playlists. Unfortunately, I am unable to do anything about...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can't change my email

Hello, I'm having an issue changing my email to my main one. The reason is: - I created an account using facebook (which has my main email).- I then created a profile using another email, and that's the account I use.- Since the first account was cre...

  • Newbie
  • Hello, I'm having an issue changing my email to my main one. The reason is:   - I created an account using facebook (which has my main email). - I then created a profile using another email, ...
  • JuanSebastian
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Can't login using email and password

I tried logging in using my email/username and password but it hangs there. I tried reinstall it but it still doesn't works. How can I solve this problem?

  • Newbie
  • I tried logging in using my email/username and password but it hangs there. I tried reinstall it but it still doesn't works. How can I solve this problem?
  • Nightslash360
  • Roadie
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 227 Views
  • 1 replies
  • 0 likes

Refusal for changing country

Hi all,I'm a student abroad for the year and I want to go Premium. Spotify automatically identified my country according to my IP and my current location. However, it does not accept my payment methods (with my French card) as they are different from...

  • Newbie
  • Hi all, I'm a student abroad for the year and I want to go Premium. Spotify automatically identified my country according to my IP and my current location. However, it does not accept my payment met...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in to Android app

Since yesterday, I have been unable to log in to the spotify app as it gives me an error saying that the username or password I'm using is incorrect which isn't true because I'm able to log in to the desktop app. After some reading on the community f...

  • Not applicable
  • Since yesterday, I have been unable to log in to the spotify app as it gives me an error saying that the username or password I'm using is incorrect which isn't true because I'm able to log in to the...
  • user-removed
  • Not applicable
  • 347 Views
  • 5 replies
  • 0 likes
  • 347 Views
  • 5 replies
  • 0 likes

Spotify student

Een tijdje terug heb ik alle gegevens ingestuurd die nodig zijn om spotify voor studenten te krijgen, maar ik heb deze gegevens perongelijk ingevult, terwijl ik ingelogd stond op het account van een vriendin. Die rond die zelfde tijd de student versi...

  • Newbie
  •   Een tijdje terug heb ik alle gegevens ingestuurd die nodig zijn om spotify voor studenten te krijgen, maar ik heb deze gegevens perongelijk ingevult, terwijl ik ingelogd stond op het account ...
  • OneByBoo
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Spotify logged me out of all my devices

Spotify log me out of all my devices and I can't log back in I even changed my password and it's still not working help please I need Spotify in my life HEELLPPP

  • Newbie
  • Spotify log me out of all my devices and I can't log back in I even changed my password and it's still not working help please I need Spotify in my life HEELLPPP 
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify account linked to PS4 which isn't mine

Hi everyone! Recently i've been noticing a few unknown "PS4 accounts" in the "Connect to device" part on my spotify app. The thing is...I don't own any PS4 so i really don't know if my account has been hacked or used by other people or it's a new upd...

  • Newbie
  • Hi everyone! Recently i've been noticing a few unknown "PS4 accounts" in the "Connect to device" part on my spotify app. The thing is...I don't own any PS4 so i really don't know if my account has be...
  • user-removed
  • Not applicable
  • 2684 Views
  • 3 replies
  • 2 likes
  • 2684 Views
  • 3 replies
  • 2 likes

How can I delete my old spotify account?

Hi! I have a problem with my older account. I think it still exists as another user with this wierd username (only numbers). I keep seeing it at my friend's follow list. I don't use this account anymore, so I would like to delete it, but I don't know...

  • Newbie
  • Hi! I have a problem with my older account. I think it still exists as another user with this wierd username (only numbers). I keep seeing it at my friend's follow list. I don't use this account anym...
  • kejt_
  • Community Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • Account
  • 337 Views
  • 1 replies
  • 0 likes

Solved!! Can same premium account be used on Alexa, Google Home and Mobile at home and office?

Hello, I have a premium Spotify account, can I use it on my alexa and google home at my home and also on my google home at the office? Will both home and office device stream together? Thanks

  • Newbie
  • Hello,   I have a premium Spotify account, can I use it on my alexa and google home at my home and also on my google home at the office?   Will both home and office device stream togeth...
  • jsannn
  • Community Legend
  • 1573 Views
  • 1 replies
  • 0 likes
  • 1573 Views
  • 1 replies
  • 0 likes