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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Fabio1970
  • Casual Listener
  • 261122 Views
  • 506 replies
  • 33 likes
  • Account
    Free
  • 261122 Views
  • 506 replies
  • 33 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13011 Views
  • 6 replies
  • 11 likes
  • Security
  • 13011 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528800 Views
  • 989 replies
  • 113 likes
  • Account
  • 528800 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128019 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128019 Views
  • 74 replies
  • 12 likes

Solved!! Acount max number

My Question or Issue Hello, how many user at same time can have a normal premium acount?

  • Casual Listener
  •    My Question or Issue  Hello, how many user at same time can have a normal premium acount?
  • Maxim
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • Account
  • 258 Views
  • 1 replies
  • 0 likes

Login failed: set to offline

I can't login to my Spotify premium account on my phone MOTO G5+. Says "you are offline". How am I supposed to go online I can't even login.Works fine on my PC.

  • Casual Listener
  • I can't login to my Spotify premium account on my phone MOTO G5+. Says "you are offline". How am I supposed to go online I can't even login. Works fine on my PC.  
  • Agustin6
  • Composer
  • 247 Views
  • 1 replies
  • 0 likes
  • Login
  • 247 Views
  • 1 replies
  • 0 likes

Account creation continues to suck

Premium and familyCountry FranceMy Question or Issue Guys, creating a spotify account continues to be a real pain. @spotify when are you going to fix this? There are many members with the same issue again and again https://community.spotify.com/t5/Ac...

  • Regular
  • Premium and family Country France My Question or Issue  Guys, creating a spotify account continues to be a real pain. @spotify when are you going to fix this? There are many members with the ...
  • username12342
  • Regular
  • 263 Views
  • 2 replies
  • 0 likes
  • Account
  • 263 Views
  • 2 replies
  • 0 likes

My personal account is linked to an old artist.

Hi, years ago I linked my band's artist profile to my personal Spotify account (not Facebook connected). The band has been inactive for a couple of years, so now when I tried to access the artist profile at artists.spotify.com, I couldn't access it b...

  • Newbie
  • Hi, years ago I linked my band's artist profile to my personal Spotify account (not Facebook connected). The band has been inactive for a couple of years, so now when I tried to access the artist pro...
  • osornios
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • Account
  • 320 Views
  • 1 replies
  • 0 likes

Solved!! Unable to login

PlanFree/PremiumOperating System(Windows 10) My Question or Issue A string of zeroes has been permanently added to my username. When I add my password, a popup gives an 'error code 3' telling me that my username or password is incorrect. I have reset...

  • Casual Listener
  • Plan Free/Premium Operating System(Windows 10)   My Question or Issue  A string of zeroes has been permanently added to my username. When I add my password, a popup gives an 'error cod...
  • mulano25
  • Casual Listener
  • 754 Views
  • 2 replies
  • 0 likes
  • Free
  • 754 Views
  • 2 replies
  • 0 likes

New Starbucks Partner Account Activation Error

Hello, I am a new Barista looking to connect my account to the Starbucks/Spotify free Premium. I have been using this link as provided to attempt to link my account. At first I was trying to use my old spotify account (my facebook one) and it gave me...

  • Newbie
  • Hello,   I am a new Barista looking to connect my account to the Starbucks/Spotify free Premium. I have been using this link as provided to attempt to link my account. At first I was...
  • landonharris88
  • Composer
  • 812 Views
  • 1 replies
  • 2 likes
  • Account
    Login
    Premium
    Subscription
  • 812 Views
  • 1 replies
  • 2 likes

I can't change my email!

PlanPremiumCountryUSA My Question or Issue I can't change my email. I tried changing it to another one that I have, but it reads that I already have this email used for another account. That isn't true. I searched the email that I wanted to use and t...

  • Casual Listener
  • Plan Premium Country USA      My Question or Issue  I can't change my email. I tried changing it to another one that I have, but it reads that I already have this email use...
  • Mantisentil
  • Community Legend
  • 333 Views
  • 1 replies
  • 1 likes
  • Account
  • 333 Views
  • 1 replies
  • 1 likes

Separate Artist with Same Name

My name as an artist is the same as an Italian. The spoify put both on the same page. How to solve? artist name: Lagrotta PlanFreeCountryBrasl

  • Newbie
  • My name as an artist is the same as an Italian. The spoify put both on the same page. How to solve?   artist name: Lagrotta  Plan Free Country Brasl    
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 205 Views
  • 1 replies
  • 0 likes

Joined Spotify using FB, have since deleted FB, now my account is wrong

Ok so many years ago I registered to Spotify using Facebook.I used FB to login etc etc. Since then I have deleted FB and on Spotify I have become a number.Never bothered me as long as I can open up Spotify and access my music. Now this morning I want...

  • Newbie
  •   Ok so many years ago I registered to Spotify using Facebook. I used FB to login etc etc.   Since then I have deleted FB and on Spotify I have become a number. Never bothered me as lo...
  • AS7
  • Gig Goer
  • 364 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 364 Views
  • 2 replies
  • 0 likes

Password reset

iPhone 7 i have been trying to reset my password. Not working - followed all suggestions in help section. My my account maybe linked to Italy but it has been working until I updated my phone.

  • Newbie
  • iPhone 7   i have been trying to reset my password. Not working - followed all suggestions in help section.    My my account maybe linked to Italy but it has been working until I u...
  • Jose_M
  • Spotify Star
  • 223 Views
  • 1 replies
  • 1 likes
  • Login
  • 223 Views
  • 1 replies
  • 1 likes

Family plan not working

PlanFree/PremiumCountry BrazilDeviceiphone 7Operating Systemios10 My Question or IssueI have a Family Plan and I've just invited my wife, she did recieve an invite on her email, but when she tries to confirm her data on the Spotfy website, the name o...

  • Newbie
  • Plan Free/Premium Country  Brazil Device iphone 7 Operating System ios10   My Question or Issue I have a Family Plan and I've just invited my wife, she did recieve an invite on he...
  • Billy-J
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
  • 169 Views
  • 1 replies
  • 0 likes

Do not receive email for new passwort. It's not in spam either!!

Tried to cange passwort several times, by using the link to reset password. Anyways, i do net receive an email to change password. It is not in spam either. It's realy annoying as i aways try to keep my passwords updated. Any suggestions or does anyb...

  • Casual Listener
  • Tried to cange passwort several times, by using the link to reset password. Anyways, i do net receive an email to change password. It is not in spam either. It's realy annoying as i aways try to keep...
  • Billy-J
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • Premium
  • 255 Views
  • 1 replies
  • 0 likes

Moving accounts

PlanPremiumCountry Device(iPhone 8Operating System(iOS 10 My Question or Issue My account username is just numbers i have tried to log in to my account but it says i have free service. I have have premium service i have been paying for it but i want ...

  • Casual Listener
  • Plan Premium Country   Device (iPhone 8 Operating System (iOS 10    My Question or Issue  My account username is just numbers i have tried to log in to my account but it...
  • Billy-J
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Free
    Login
  • 211 Views
  • 1 replies
  • 0 likes

Playlist error

My Question or Issue PlanPremiumCountry SpainDeviceiPhone 6SOperating SystemiOS 12 My Question or Issue After changing my Spotify account to Premium familiar, my playlists have just dissapeared and I am not able to have them back. How can I recover i...

  • Newbie
  •   My Question or Issue   Plan Premium Country  Spain Device iPhone 6S Operating System iOS 12   My Question or Issue  After changing my Spotify account to Premiu...
  • landonharris88
  • Composer
  • 238 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login facebook

A minha conta de facebook foi eleminada, nao consigo reativa-la. Tenho conta Premium no spotify, e nao consigo aceder a conta por ja nao ter a conta do facebook, ja pedi para reativar a conta mas e impossivel. Alguem me ajuda, nao sei o que fazer????

  • Newbie
  • A minha conta de facebook foi eleminada, nao consigo reativa-la. Tenho conta Premium no spotify, e nao consigo aceder a conta por ja nao ter a conta do facebook, ja pedi para reativar a conta mas e i...
  • user-removed
  • Not applicable
  • 458 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 458 Views
  • 2 replies
  • 0 likes

Randomly appearing Playlist and Device.

PlanPremiumCountry GBDeviceDesktop/iPhone 5 Operating System(iOS 10/Windows 10.) My Question or Issue Randomly, without my doing, a fresh pair of playlist appeared along with a device. It also said I was following the author of the aforementioned pla...

  • Casual Listener
  • Plan Premium Country  GB Device Desktop/iPhone 5  Operating System (iOS 10/Windows 10.)   My Question or Issue  Randomly, without my doing, a fresh pair of playlist appe...
  • Jose_M
  • Spotify Star
  • 379 Views
  • 6 replies
  • 1 likes
  • Account
    Security
  • 379 Views
  • 6 replies
  • 1 likes

Solved!! Please bring Spotify in india

PlanFree/PremiumCountry: India DeviceMi poco f1Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePlease bring Spotify in india as this is the platform where i can find each and every song specialys the korean ones which i ca...

  • Newbie
  • Plan Free/Premium Country: India   Device Mi poco f1 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Please bring Spotify in india as this is ...
  • Maxim
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Subscription
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Revert to Old Email

I changed my spotify account to my student email but I'd like to change it back to my personal email. However, it won't let me use a 'previously used email', so do I just have to make another personal email or can I contact spotify directly and get t...

  • Newbie
  • I changed my spotify account to my student email but I'd like to change it back to my personal email. However, it won't let me use a 'previously used email', so do I just have to make another persona...
  • Jemi
  • Spotify Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Simplify the process for Family members to join a Spotify Premium for Family account

Hi, a plea from a Spotify fan to your software dev team: It took me a couple of hours working online with your (very helpful) LiveChat team to get my family logged in to my family account. The process is simply not clear at all. I was very close to q...

  • Newbie
  • Hi, a plea from a Spotify fan to your software dev team: It took me a couple of hours working online with your (very helpful) LiveChat team to get my family logged in to my family account.  The ...
  • Jemi
  • Spotify Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Eliminar rastros de intrusion en mi cuenta.

Hace unos meses, descubri que alguien desconocido estaba reproduciendo una musica espantosa desde mi cuenta. El intruso solo habia tenido acceso a mi cuenta durante unas pocas horas pero habia agregado un gran numero de albums vomitivos a mis listas....

  • Newbie
  • Hace unos meses, descubri que alguien desconocido estaba reproduciendo una musica espantosa desde mi cuenta. El intruso solo habia tenido acceso a mi cuenta durante unas pocas horas pero habia agrega...
  • Jemi
  • Spotify Legend
  • 609 Views
  • 1 replies
  • 0 likes
  • 609 Views
  • 1 replies
  • 0 likes