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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154393 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154393 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10523 Views
  • 3 replies
  • 10 likes
  • Security
  • 10523 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505382 Views
  • 985 replies
  • 112 likes
  • Account
  • 505382 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124248 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124248 Views
  • 74 replies
  • 12 likes

Mail Your Subscription is on hold

PlanPremiumCountry NetherlandsDevice(iPhone XS)Operating System(iOS 10) My Question or Issue I received a mail (see image) which I don't trust and understand.

  • Newbie
  • Plan Premium Country  Netherlands Device (iPhone XS) Operating System (iOS 10)   My Question or Issue  I received a mail (see image) which I don't trust and understand.
  • Billy-J
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Personally made playlists.

Plan. Premium. Country. Device. (ipod , Samsung Galaxy, Windows 10 Laptop)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue. I am a premium monthly playing member. Unwanted songs keep playing on my personally made playlists...

  • Music Fan
  • Plan. Premium. Country.  Device. (ipod , Samsung Galaxy, Windows 10 Laptop) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue.  ...
  • blackspark00
  • Music Fan
  • 714 Views
  • 6 replies
  • 0 likes
  • Other
    Premium
  • 714 Views
  • 6 replies
  • 0 likes

Solved!! Release Radar Disappeared

PlanPremiumCountry South AfricsDevicePixel 3 XL, but now all devicesOperating SystemAndroid 9 Pie, but noe Web Player etc. My Question or Issue I got a new phone yersterday, a Puixel 3 XL. I installed Spotify, and wanted to check out my new Release R...

  • Casual Listener
  • Plan Premium Country  South Africs Device Pixel 3 XL, but now all devices Operating System Android 9 Pie, but noe Web Player etc.   My Question or Issue  I got a new phone ye...
  • Cyberchaos
  • Casual Listener
  • 9277 Views
  • 12 replies
  • 8 likes
  • Premium
  • 9277 Views
  • 12 replies
  • 8 likes

Superuser Contribution XV ideo...logy (portuguese-BR)

Na versão lite, adicionar o dia, mês, ano, horas e minutos que a playlist foi criada. Havia essa função antigamente, é extremamente necessário que voltem atrás. Sugiro adicionarem as horas que "a música for adicionada na playlist". Facilitaria muito ...

  • Casual Listener
  • Na versão lite, adicionar o dia, mês, ano, horas e minutos que a playlist foi criada. Havia essa função antigamente, é extremamente necessário que voltem atrás. Sugiro adicionarem as horas que "a mús...
  • Katerina
  • Spotify Legend
  • 508 Views
  • 1 replies
  • 0 likes
  • 508 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pre-installed music?

I am a premium member. When I installed the Android app, there are alot of songs by artists/songs I never heard of or downloaded showing in "Your Library". I have cleared memory, uninstalled/reinstalled and these artists/songs still show up. How do I...

  • Newbie
  • I am a premium member.  When I installed the Android app, there are alot of songs by artists/songs I never heard of or downloaded showing in "Your Library".  I have cleared memory, uninstal...
  • Katerina
  • Spotify Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account is not eligible

Please fix my account.. I choose premium but tells me your not eligible..

  • Casual Listener
  • Please fix my account.. I choose premium but tells me your not eligible.. 
  • Katerina
  • Spotify Legend
  • 9941 Views
  • 1 replies
  • 0 likes
  • Account
  • 9941 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to UNrevoke hulu?

So I accidently pressed the "Revoke Access" button for HULU and I don't know how to undo it? HELP!!!!!

  • Newbie
  • So I accidently pressed the "Revoke Access" button for HULU and I don't know how to undo it? HELP!!!!!
  • Katerina
  • Spotify Legend
  • 590 Views
  • 1 replies
  • 0 likes
  • Other
  • 590 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for college use (multiple users)

I work at a college with a testing centre and multiple computer stations. We are looking into purchasing a license for an music app that would allow students to plug into their work station and listen to music of their choice while taking tests. The ...

  • Newbie
  • I work at a college with a testing centre and multiple computer stations. We are looking into purchasing a license for an music app that would allow students to plug into their work station and liste...
  • Katerina
  • Spotify Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error Code 3 - Support Needed

I am actually writing this on my wife's free account since my paid account won't let me log in no matter what we try..online, on the desktop app, or on the iphone app. Talk about frustrating! So this morning Spotify decided, on its own, to log me out...

  • Newbie
  • I am actually writing this on my wife's free account since my paid account won't let me log in no matter what we try..online, on the desktop app, or on the iphone app.  Talk about frus...
  • Katerina
  • Spotify Legend
  • 429 Views
  • 1 replies
  • 0 likes
  • Login
  • 429 Views
  • 1 replies
  • 0 likes

My account and playlists are not publically viewable.

Hi my spotify account is called pokémanteagen and is not publically viewable and it's playlists are not either.Plan - FreeCountry - USA Device - iPadOperating System - iOS 12

  • Visitor
  • Hi my spotify account is called pokémanteagen and is not publically viewable and it's playlists are not either. Plan - Free Country - USA  Device - iPad Operating System - iOS 12  
  • Maxim
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify na premium "kapot"?

Hallo ik heb Spotify Premium gekocht voor een maand! Het was zeker een aanrader om nog eens opnieuw te kopen. Maar na dat deze maand afgelopen is krijg ik foutmelding 17 op mijn computer, op mijn gsm staat er minimum 14 dagen gebruiken in buitenland ...

  • Newbie
  •   Hallo ik heb Spotify Premium gekocht voor een maand! Het was zeker een aanrader om nog eens opnieuw te kopen. Maar na dat deze maand afgelopen is krijg ik foutmelding 17 op mijn computer, op ...
  • Katerina
  • Spotify Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 312 Views
  • 1 replies
  • 0 likes

Disconnect Spotify from Facebook (2018)

PlanPremium CountryUSA It's 2018 and people are no longer using or wanting to use Facebook. It's stressful and unfair that I've been a Premium Spotify member for four years now and I don't have the choice of deactivating my Facebook or deleting my ac...

  • Visitor
  • Plan Premium   Country USA       It's 2018 and people are no longer using or wanting to use Facebook. It's stressful and unfair that I've been a Premium Spotify member for...
  • Jose_M
  • Spotify Star
  • 923 Views
  • 1 replies
  • 1 likes
  • Login
    Premium
    Subscription
  • 923 Views
  • 1 replies
  • 1 likes

Disconnect other device from my Spotify Account

Hi. My ex is still using my spotify account and I wanted to 'unlink' or disconnect his android device to my account. What should I do? Hope you can help me out..

  • Casual Listener
  • Hi. My ex is still using my spotify account and I wanted to 'unlink' or disconnect his android device to my account.   What should I do? Hope you can help me out..
  • AS7
  • Gig Goer
  • 7718 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 7718 Views
  • 2 replies
  • 0 likes

Solved!! Spotify for Artists, no reply and cannot access.

PlanPremiumCountryU.S. DeviceGalaxy S9+/Macbook Pro 2017Operating SystemMac OS Mojave My Question or IssueI have tried getting in touch with Spotify for artists to claim my profile, I gave all the info required and I have heard nothing back. I really...

  • Regular
  • Plan Premium Country U.S.   Device Galaxy S9+/Macbook Pro 2017 Operating System Mac OS Mojave    My Question or Issue I have tried getting in touch with Spotify for artists ...
  • Maxim
  • Spotify Star
  • 2166 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 2166 Views
  • 1 replies
  • 0 likes

account seems to be deleted after password recovery

helloafter i reset my password the account has been changed from premium to freealso username has been changed to a string of numbers and all playlistsmailadress and that stuff is still the sameohh and the account has never been linked to facebookany...

  • Visitor
  • hello after i reset my password the account has been changed from premium to free also username has been changed to a string of numbers and all playlists mailadress and that stuff is still the sam...
  • mosohodPeti
  • Composer
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
  • 198 Views
  • 1 replies
  • 0 likes

There is no “Liked From Radio”

I have read that there is section in “your library” that saves the songs you thumbed up which is called “Liked from Radio” There is no such a thing in my Library. Where can I find it? Thanks. My devise is iPhone

  • Newbie
  • I have read that there is section in “your library” that saves the songs you thumbed up which is called “Liked from Radio”   There is no such a thing in my Library.  Where can I find it?...
  • Skyhawk2015
  • Casual Listener
  • 1103 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
  • 1103 Views
  • 1 replies
  • 0 likes

My spotify unlimited account is playing adverts

PlanunlimitedCountry UKDeviceDesktop - google chrome web playerOperating Systemwindows My Question or Issue how do i make it stop?

  • Casual Listener
  • Plan unlimited Country  UK Device Desktop - google chrome web player Operating System windows   My Question or Issue  how do i make it stop?
  • 0-7mwjvcdn_ej
  • Casual Listener
  • 1483 Views
  • 9 replies
  • 1 likes
  • Account
    Other
    Subscription
  • 1483 Views
  • 9 replies
  • 1 likes

premium subscription not working

my premium subscription was working up until about 3 weeks ago and I cannot get to to work and my account does not show my premium subscription. However, I have the family plan and my 3 family members have access to the premium subscription features ...

  • Casual Listener
  •   my premium subscription was working up until about 3 weeks ago and I cannot get to to work and my account does not show my premium subscription. However, I have the family plan and my 3 famil...
  • Agustin6
  • Composer
  • 282 Views
  • 1 replies
  • 1 likes
  • Account
  • 282 Views
  • 1 replies
  • 1 likes

2 emails registered how to unite them?

When I used to live in spain i made an account with facebook, after i moved to Brasil, it didnt work anymore so I created a new account with new email and stayed like this till today. Now this email I'm using will be deactivated, and I want to use my...

  • Newbie
  • When I used to live in spain i made an account with facebook, after i moved to Brasil, it didnt work anymore so I created a new account with new email and stayed like this till today.   Now th...
  • Jose_M
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • Account
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution PROBLEMAS COM MUDANCA DE CONTA

Mudei minha conta para o plano familiar, mas toda vez que meus familiares aceitam o convite, nao aparece a pagina de confirmacao e o convite, na minha configuracao, fica como pendente, mesmo eles ja tendo aceitado varias vezes.

  • Newbie
  • Mudei minha conta para o plano familiar, mas toda vez que meus familiares aceitam o convite, nao aparece a pagina de confirmacao e o convite, na minha configuracao, fica como pendente, mesmo eles ja ...
  • Jemi
  • Spotify Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes