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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

DarkXn

Casual Listener

75643 Views

27 replies

0 likes

  • 75643 Views
  • 27 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93056 Views

9 replies

2 likes

Account
Login
  • 93056 Views
  • 9 replies
  • 2 likes

I hear a bell sound and "This is for you" before my tracks play...

Whenever I am playing a track on Spotify I hear a bell sound before the song starts and a short message "This is for you" before the song starts. It is creeping me out and I now think my Spotify got hijacked.

Music Fan

Whenever I am playing a track on Spotify I hear a bell sound before the song starts and a short message "This is for you" before the song starts. It is creeping me out and I now think my Spotify got ...

Jose_M

Spotify Star

2152 Views

16 replies

0 likes

Account
  • 2152 Views
  • 16 replies
  • 0 likes

Superuser Contribution Join account

Help, it's possible join a Facebook account and a mail account in one?

Newbie

Help, it's possible join a Facebook account and a mail account in one?

Jemi

Spotify Legend

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot Create password for my Account

Hello! I'm trying to change my account login method to use username and password but having troubles with emails.Spotify e-mails never arrived on my hotmail account.I know that Hotmail is a pain for some domains. Messages are discarded from server wi...

Newbie

Hello!   I'm trying to change my account login method to use username and password but having troubles with emails. Spotify e-mails never arrived on my hotmail account. I know that Hotmail i...

Jemi

Spotify Legend

343 Views

1 replies

0 likes

Account
Login
  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Birthday Wrong

The birthday on my account is wrong. It says I can only edit it on Facebook, yet the birthday on my Facebook account is correct. Help appreciated!

Casual Listener

The birthday on my account is wrong. It says I can only edit it on Facebook, yet the birthday on my Facebook account is correct. Help appreciated!

Jemi

Spotify Legend

459 Views

1 replies

0 likes

Account
  • 459 Views
  • 1 replies
  • 0 likes

Account

Hi everyone, I'm getting charged twice for my account and I don't know how to contact Spotify and don't know how to fix this problem. CheersJohn

Newbie

   Hi everyone, I'm getting charged twice for my account and I don't know how to contact Spotify and don't know how to fix this problem.    Cheers John 

Billy-J

Spotify Star

213 Views

1 replies

0 likes

Account
  • 213 Views
  • 1 replies
  • 0 likes

Premium

PlanPremiumCountry United States DeviceIphone8 Operating System(iOS 10 My Question or Issue hello! Im trying to cancel my subscription but I don’t know ny username or password. My username is only my first name and when I click forgot password it sen...

Casual Listener

Plan Premium Country  United States  Device Iphone8  Operating System (iOS 10   My Question or Issue  hello! Im trying to cancel my subscription but I don’t know ny...

Billy-J

Spotify Star

330 Views

3 replies

0 likes

Premium
  • 330 Views
  • 3 replies
  • 0 likes

How to change the Editor's Pick and Genres/Mood selection

Hi, Since spotify became available in my country (Tunisia) its overview section became total garbage, i don't understand how with all the data available on users they are still assume that every single person who lives in a semi-arab-speaking country...

Newbie

  Hi,  Since spotify became available in my country (Tunisia) its overview section became total garbage, i don't understand how with all the data available on users they are still assume ...

osornios

Spotify Star

1895 Views

1 replies

10 likes

Account
Other
  • 1895 Views
  • 1 replies
  • 10 likes

Can't login to my Spotify account

I can't login to my spotify account, because i can't remember the password and i can't get acces to the email that was used. The account isn't connected to Facebook. I can only remember the username and the e-mail.

Newbie

I can't login to my spotify account, because i can't remember the password and i can't get acces to the email that was used. The account isn't connected to Facebook. I can only remember the username ...

osornios

Spotify Star

314 Views

1 replies

0 likes

Account
  • 314 Views
  • 1 replies
  • 0 likes

Résiliation d'abanonnement sans mot de passe

PlanPremiumCountry France Operating System Android Oreo My Question or IssueBonjour,Je me retrouve dans une situation très énervante. Je voudrais résilier mon abonnement prenium étudiant. Malheureusement, j'ai perdu mon mot de passe sur mon compte "a...

Visitor

Plan Premium Country France  Operating System  Android Oreo   My Question or Issue Bonjour, Je me retrouve dans une situation très énervante. Je voudrais résilier mon abon...

osornios

Spotify Star

331 Views

1 replies

0 likes

Account
  • 331 Views
  • 1 replies
  • 0 likes

Account hacked?

PlanPremiumCountry USMy Question or Issue I tried using my spotify account for the first time in awhile today, and it showed up that been recently playing the playlists 'Who's Who Picks', 'Cabin Fever Music', 'GUUUD Music', and others. They were all ...

Newbie

Plan Premium Country  US My Question or Issue  I tried using my spotify account for the first time in awhile today, and it showed up that been recently playing the playlists 'Who's Who...

osornios

Spotify Star

335 Views

1 replies

1 likes

Other
  • 335 Views
  • 1 replies
  • 1 likes

Unable to log in via Spotify or email

My Question or Issue Hi, I’m unable to log into Spotify as I’ve forgotten my password, the problem is I can’t send a reset to my email address as it is no longer in use and I do not know the password to that! I am just wanting to update the account t...

Casual Listener

My Question or Issue  Hi, I’m unable to log into Spotify as I’ve forgotten my password, the problem is I can’t send a reset to my email address as it is no longer in use and I do not know the p...

Gg104

Casual Listener

598 Views

4 replies

1 likes

Account
Login
Premium
  • 598 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Podcast won't show up after updating to MENA account

Hi There, Spotify has recently opened up for the Middle East and North Africa Region. As soon as it is officially available in Dubai, I had subscribed to the premium plan. As soon as I had subscribed to the MENA based Spotify product, I stopped seein...

Casual Listener

Hi There,   Spotify has recently opened up for the Middle East and North Africa Region.  As soon as it is officially available in Dubai, I had subscribed to the premium plan. A...

Peter

Spotify Legend

2581 Views

3 replies

1 likes

MENA
podcast
Podcasts error
  • 2581 Views
  • 3 replies
  • 1 likes

Error 404 password reset

We are unable to find my wife's password on our premium plan. I went to reset the password and it sent me to an error 404 page. I saw a solution that said to copy the link in the email and paste it in an incognito window. That still didn't work. Plea...

Newbie

We are unable to find my wife's password on our premium plan. I went to reset the password and it sent me to an error 404 page.  I saw a solution that said to copy the link in the email and past...

ShiroRecord

Regular

2549 Views

2 replies

0 likes

Account
Premium
  • 2549 Views
  • 2 replies
  • 0 likes

Ich kann kein Premium kaufen

Ich wollte mir furhin mit PayPal mir das 3 Monat Angebot holen jedoch steht dort das ich ein Bankkonto hinzufügen soll, ich hab bereits ein Bankkonto hinzugefüght und bestätigt.

Casual Listener

Ich wollte mir furhin mit PayPal mir das 3 Monat Angebot holen jedoch steht dort das ich ein Bankkonto hinzufügen soll, ich hab bereits ein Bankkonto hinzugefüght und bestätigt.    

Maxim

Spotify Star

873 Views

5 replies

0 likes

Free
  • 873 Views
  • 5 replies
  • 0 likes

Superuser Contribution Lost songs

Saved songs were lost and music suggestion now completely off from what I like. Can I reset something?

Casual Listener

Saved songs were lost and music suggestion now completely off from what I like. Can I reset something?  

ShiroRecord

Regular

583 Views

3 replies

0 likes

Account
  • 583 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo conectarme con mi cuenta de Spotify

Hola llevo dos días que cuando intento conectarme a la aplicación de Spotify me dan el mensaje de error diciendo que solo se puede estar en extranjero durante 14 días con la cuenta de Spotify gratuita. Pero yo no he salido del país en ningún momento....

Casual Listener

Hola llevo dos días que cuando intento conectarme a la aplicación de Spotify me dan el mensaje de error diciendo que solo se puede estar en extranjero durante 14 días con la cuenta de Spotify gratuit...

Peter

Spotify Legend

972 Views

5 replies

0 likes

Free
Subscription
  • 972 Views
  • 5 replies
  • 0 likes

Solved!! Change payment date

Hi Everyone, I do not know if you have had any inconvenience with your payment date however it is happening to me. I really would like to change my payment date because it is causing me delays on my payment to Spotify and that really bothers me. Do y...

Newbie

Hi Everyone,    I do not know if you have had any inconvenience with your payment date however it is happening to me.  I really would like to change my payment date because it is ...

Billy-J

Spotify Star

1552 Views

1 replies

0 likes

Payment
  • 1552 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Clarification on the Terms and Conditions

Will it go against the terms and conditions if I play my spotify with a group of friends (being with me in person and they can hear it) or if I play it in a room with people inside?

Casual Listener

Will it go against the terms and conditions if I play my spotify with a group of friends (being with me in person and they can hear it) or if I play it in a room with people inside?

phelp

Casual Listener

929 Views

2 replies

0 likes

  • 929 Views
  • 2 replies
  • 0 likes

Country settings

PlanPremiumCountry SpainDevicePCOperating Systemw10 My Question or Issue I'm pretty annoyed with the music suggested by Spotify since it usually suggests only playlists or artists that are from Spain or Mex or whatever Spanish speaking country, which...

Casual Listener

  Plan Premium Country  Spain Device PC Operating System w10   My Question or Issue  I'm pretty annoyed with the music suggested by Spotify since it usually suggests on...

carlaFromSpaña

Casual Listener

373 Views

2 replies

0 likes

Account
  • 373 Views
  • 2 replies
  • 0 likes