Log in issues

[MrNeil78]

Plan

Free/Premium

Country

UK

Device

Laptop

Operating System

Windows 10 

My Question or Issue

Hi - am running a free version of Spotify (which is awesome, BTW) that worked fine until yesterday. It did a Windows update last night, and now won't let me access the app.  I tried rebooting my machine several times - no luck.  I uinstalled and reinstalled the app several times - no luck.  I even created and verified a new account - still nothing.

When I try to log on, I get a firewall issue (Error 37) despite the fact that nothing has changed in the firewall since ysterday (I've talked to our system admin - no issues.  Plus I've been able to use my android phone to listen to Spotify through the same network).  I updated proxy setting and tried to get in manually - this time I got error message 50 (still stating firewall issue).  Tried downloading and opening both the Installer and the setup exe files - no luck.

Can anyone advise, please?  Like I said, the only thing that's changed since yesterday is a Windows update.  Our admins aren't blocking access to Spotify through the firewall, and I'm able to get a veriosn running through the same network on my phone.  I prefer using the laptop version - so any help you can offer would be great.  Thanks in advance

[musicgirls]

Go to settings and see the game or apps then click on Spotify and then click on some things and your ✅ 

[MrNeil78]

Weirdly now working, despite nothing having changed - not sure if you've done something your end or not, but now back on the app.

[Jose_M]

I'm glad it's working fine now! Make sure to let us know if the problem returns. 😉 I'll be happy to help 🙂