Unable to delete account

[user-removed]

I have been trying since April to have the account deleted (not this one) but nothing has been done and have sent countless emails. Now they have stopped replying altogether. Can you please do something about this?

[Peter__]

Could you let us know the last 8-digit case number you have from support? It is in the subject line of the replies normally.

[user-removed]

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@Peter wrote:
Could you let us know the last 8-digit case number you have from support? It is in the subject line of the replies normally.

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The latest reply I received asked for my credit card details and postcode/zipcode. Why is that? I don't have and have never had a paid account. I never gave that information when registering so how would they check it anyway?

These are the other ones:
Spotify Case # 01507489
Spotify Case # 01510379
Spotify Case # 01510567
Spotify Case # 01511320
Spotify Case # 01511354

Please do something about this. Thank you.

[Peter__]

I've asked a member of the Spotify team to check this out for you.

[Robbie]

Thanks. We'll be in touch soon! Please reply to the email directly - making a new case can slow things down.

[user-removed]

The email reply said it was deleted. But still it isn't.

Any ideas how to fix this?

[Joe]

Just reply to the email.

[user-removed]

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@jwylot wrote:

Just reply to the email.

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I did and they didn't reply back. I asked them to delete it and they didn't reply.

[Peter__]

As long as you replied your case will be in the system so there isn't much else we can suggest other than wait for a bit. If no one gets back to you by end of Monday (things can be a little slow at the weekend) give us another shout here.

[user-removed]

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@Peter wrote:
As long as you replied your case will be in the system so there isn't much else we can suggest other than wait for a bit. If no one gets back to you by end of Monday (things can be a little slow at the weekend) give us another shout here.

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What I'd like to know is why they said it was deleted when it clearly isn't. They also said that in April.

[Peter__]

How do you know it isn't deleted? Can you still log into the account?

[user-removed]

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@Peter wrote:
How do you know it isn't deleted? Can you still log into the account?

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I can't log in but the profile page is still viewable.

[Peter__]

As far as I am aware, profile pages and playlists (anything "public") won't be removed when you delete an account.

[Joe]

I think this is covered in the spotify terms:

You represent that you have the right to post any User Content which you post to the Service, and that such User Content, or its use by us as contemplated by this Agreement, does not violate these Agreements, applicable law, or the intellectual property rights of others. You grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any User Content that you post on or in connection with Spotify. This license lasts until you terminate your Spotify account, except in the case of User Content that you have published, made public and/or share with others.

[user-removed]

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@user-removed wrote:

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What I'd like to know is why they said it was deleted when it clearly isn't. They also said that in April.

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Nobody will ever answer this.

I will be moving on to other services and will be encouraging other people to do likewise.

Goodbye.

[user-removed]

Sorry, I forgot to add some evidence.

Re: Delete/close my Spotify account - I have privacy concerns
[ ref:_00DD0pxIW._500D0byCyx:ref ]

Hey,

Thanks for getting back to us.

Your profile was deleted but we can't delete the posts that you have on the Ideas.

Everything else was deleted and your profile as well.

Have a great day

Kind Regards

Rafael Raposo

Spotify Customer Service - Cambridge - UK

ref:_00DD0pxIW._500D0byCyx:ref

[user-removed]

RE: Delete/close my Spotify account - I have privacy concerns
[ ref:_00DD0pxIW._500D0byCyx:ref ]

Hey,

We've now removed all your posts and your Community account.
If there's anything that we can do for you just get back to us.

Have a great day!

Kind Regards

Rafael Raposo

Spotify Customer Service - Cambridge - UK

ref:_00DD0pxIW._500D0byCyx:ref