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I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
554537 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131250 Views
74 replies
12 likes
Bennett249 is not working with my sonos, it keeps telling me that I need a premium service. I have been paying for your service since November 13 why has this stopped? Please help. My teenage son is climbing the walls.
Bennett249 is not working with my sonos, it keeps telling me that I need a premium service. I have been paying for your service since November 13 why has this stopped? Please help. My teenage son is ...
Community Legend
244 Views
1 replies
0 likes
When trying to enter the month / year of my credit card, as soon as I click in the year box (or jump there using the tab key) the cursor jumps back to the month box - thus making it impossible to enter a credit card year. this is using Firefox ESR 24...
When trying to enter the month / year of my credit card, as soon as I click in the year box (or jump there using the tab key) the cursor jumps back to the month box - thus making it impossible to ent...
Casual Listener
212 Views
2 replies
0 likes
How do I download a song to my computer? There are no "Download" button I can click....
How do I download a song to my computer? There are no "Download" button I can click....
Community Legend
557 Views
6 replies
0 likes
Good Morning. Last weekend I changed phone companies and was offered a 6 month free subscription with spotify. However this morning I received a notification that my trial ends in a few days.Thanks,Shronda
Good Morning. Last weekend I changed phone companies and was offered a 6 month free subscription with spotify. However this morning I received a notification that my trial ends in a few days. Tha...
Regular
1017 Views
8 replies
0 likes
HeyI used spotify in USA, before the launch in Brazil, it was connected with my facebook account, but now i'm using spotify brazil, i needed to create a new account because the old one wasn't working, and i (by mistake) connected my new account with ...
Hey I used spotify in USA, before the launch in Brazil, it was connected with my facebook account, but now i'm using spotify brazil, i needed to create a new account because the old one wasn't worki...
Community Legend
1717 Views
1 replies
1 likes
I'm trying to find out the actual turnaround for support? I have two case numbers open Spotify Case # 01521068 and Spotify Case # 01518976. I have been having the issue of after upgrading to premium on June 2 2014 now my spotify applications state th...
I'm trying to find out the actual turnaround for support? I have two case numbers open Spotify Case # 01521068 and Spotify Case # 01518976. I have been having the issue of after upgrading t...
Community Legend
1030 Views
9 replies
0 likes
Hi Everyone, So I signed up for the one month Spotify Premium Free Trial. I'm current abroad in Mexico and am not able to log in to my Spotify Mobile. Is the premium free trial eligilble for the mobile app abroad? I keep getting a "You can only use S...
Hi Everyone, So I signed up for the one month Spotify Premium Free Trial. I'm current abroad in Mexico and am not able to log in to my Spotify Mobile. Is the premium free trial eligilble f...
Community Legend
777 Views
3 replies
0 likes
I want to delete my account but nobody replies to my emails
I want to delete my account but nobody replies to my emails
Community Legend
242 Views
3 replies
0 likes
Hi I have paid the 3 for 1 special for 99 swedish kronor today. Do I get charged the next month and the mont after? Or have I paid the 3 for 1 special for 99 kr until August?
Hi I have paid the 3 for 1 special for 99 swedish kronor today. Do I get charged the next month and the mont after? Or have I paid the 3 for 1 special for 99 kr until August?
Community Legend
138 Views
1 replies
0 likes
Hi, I have bought spotify premium and the offer gave me 3 months for the price of 1. I've paid £9.99 and received a receipt via email but it still says i am using spotify free and i keep hearing adverts. How do I activate spotify premium? Thanks
Hi, I have bought spotify premium and the offer gave me 3 months for the price of 1. I've paid £9.99 and received a receipt via email but it still says i am using spotify free and i keep hearing adve...
Community Legend
168 Views
1 replies
0 likes
Hi there It appears that someone has taken over my spotify account, luckily I have access via facebook. However I have returned from holiday and noticed that all my playlists have been deleted. When I logged in on my spotify account the email address...
Hi there It appears that someone has taken over my spotify account, luckily I have access via facebook. However I have returned from holiday and noticed that all my playlists have been del...
Community Legend
399 Views
4 replies
0 likes
Please could you tell me how to contact spotify? I need to chat to some one regarding my subscription.
Please could you tell me how to contact spotify? I need to chat to some one regarding my subscription.
Community Legend
247 Views
1 replies
0 likes
Hi I went from Spotify Unlimited to Premium subscriber around april 18th. I bought a Sonos device, and got 6 months free Spotify Premium coupon code along. At that time I entered the coupon code, and was receiving Spotify Premium as I should. Using t...
Hi I went from Spotify Unlimited to Premium subscriber around april 18th. I bought a Sonos device, and got 6 months free Spotify Premium coupon code along. At that time I ...
Casual Listener
430 Views
4 replies
0 likes
Hi, I recently had spotify premium and then I cancelled my subcription, and now my account is disabled and when I log on to my account on my computer it is on offline mode. So is there anything that the payment team can do to enable my account? All I...
Hi, I recently had spotify premium and then I cancelled my subcription, and now my account is disabled and when I log on to my account on my computer it is on offline mode. So is there anything t...
Community Legend
253 Views
3 replies
0 likes
hey I used Spotify since last October, always paid with direct debit and had always no problems. last weeks I had a problem with paypal, it is solved now, but spotify cancelled my premium due the fact that they can't get the money. Ok till now, but w...
hey I used Spotify since last October, always paid with direct debit and had always no problems. last weeks I had a problem with paypal, it is solved now, but spotify cancelled my premium ...
Casual Listener
388 Views
2 replies
0 likes
I have been trying since April to have the account deleted (not this one) but nothing has been done and have sent countless emails. Now they have stopped replying altogether. Can you please do something about this?
I have been trying since April to have the account deleted (not this one) but nothing has been done and have sent countless emails. Now they have stopped replying altogether. Can you please do someth...
Not applicable
905 Views
16 replies
0 likes
I have paid one month of spotify premium, and the offers it's "pay one month and get two months free" but there's nowhere where I can see that I'll get the two months free. The recepipt that I have received does'nt specify it. Anyone has had the same...
I have paid one month of spotify premium, and the offers it's "pay one month and get two months free" but there's nowhere where I can see that I'll get the two months free. The recepipt that I have r...
Spotify Legend
257 Views
1 replies
0 likes
Hi, I've been double billed for 2 months and do not have 2 separate accounts. Can someone please advise on what I can do to fix this and how to get a refund for the extra charge?
Hi, I've been double billed for 2 months and do not have 2 separate accounts. Can someone please advise on what I can do to fix this and how to get a refund for the extra charge?
Spotify Legend
217 Views
1 replies
0 likes
I would like to delete my Free Spotify account. Why is this so hard?
I would like to delete my Free Spotify account. Why is this so hard?
Community Legend
207 Views
1 replies
0 likes
I am paying £9.99 a month and i have only just noticed that on my account (on my computer) i am logged on with, it says i am not using premium account.....i don't know whats going on, but when i got to my account details it says i am 'not upgraded' b...
I am paying £9.99 a month and i have only just noticed that on my account (on my computer) i am logged on with, it says i am not using premium account.....i don't know whats going on, but when i got ...
Community Legend
207 Views
1 replies
0 likes
