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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4994 Views
  • 1 replies
  • 9 likes
  • Security
  • 4994 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • placeboinme
  • Newbie
  • 468354 Views
  • 977 replies
  • 111 likes
  • Account
  • 468354 Views
  • 977 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206595 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206595 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 117937 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 117937 Views
  • 72 replies
  • 12 likes

Solved!! Sorry, wrong password

Hi Guys, I'm trying to renew my spotify premium subscription but all I'm getting is a message reading 'sorry wrong password' Any ideas?

  • Casual Listener
  • Hi Guys,   I'm trying to renew my spotify premium subscription but all I'm getting is a message reading 'sorry wrong password'   Any ideas?
  • Peter__
  • Community Legend
  • 3356 Views
  • 22 replies
  • 0 likes
  • 3356 Views
  • 22 replies
  • 0 likes

Credit card expiration date

Hello I've got this message a while ago: "Unfortunately, the expiration date of the credit card we have on file isn’t valid, so you’ll need to update your payment details on your subscription page." "Your Spotify Premium subscription will be automati...

  • Casual Listener
  •  Hello I've got this message a while ago:  "Unfortunately, the expiration date of the credit card we have on file isn’t valid, so you’ll need to update your payment details on your subs...
  • petersdotter41
  • Casual Listener
  • 1436 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 1436 Views
  • 2 replies
  • 0 likes

Account said being played elsewhere, reset passwords, now premium status is gone?

I've been a spotify premium users for years. I just received a message while using the desktop application that my music paused because I had signed in from another location (this is not true). So I went to log in to my account on the website to chan...

  • Visitor
  • I've been a spotify premium users for years. I just received a message while using the desktop application that my music paused because I had signed in from another location (this is not true). So I ...
  • user-removed
  • Not applicable
  • 410 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 410 Views
  • 4 replies
  • 0 likes

Solved!! HELP ME

Hello Spotify. Earlier I had spotify premium and all my playlists. Then i got a pop-notification which said that my account was used somewhere else. So i changed my password on facebook since I´m connected to facebook from spotify. Then i was logged ...

  • Casual Listener
  • Hello Spotify.  Earlier I had spotify premium and all my playlists. Then i got a pop-notification which said that my account was used somewhere else. So i changed my password on facebook since ...
  • Peter__
  • Community Legend
  • 340 Views
  • 3 replies
  • 0 likes
  • Account
  • 340 Views
  • 3 replies
  • 0 likes

Charged twice after 30 day trial, but my account still shows as using free service.

My 30 day free trail ended last week, so I paid for the Premium service using Paypal. I was charged £9.99 on the 24th and then again on the 25th, yet my account shows no payment history and it still shows me as a free user. As a result I cant use Spo...

  • Newbie
  • My 30 day free trail ended last week, so I paid for the Premium service using Paypal. I was charged £9.99 on the 24th and then again on the 25th, yet my account shows no payment history and it still ...
  • Peter__
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 212 Views
  • 1 replies
  • 0 likes

Spotify Premium was cancelled - but not by me..

Hi, I got Spotify Premium for Android on Dec, 2 2013, which means I'm paying 9.99 € every 2nd of each month since Jan, 2 2014. However, I just received an email that my Premium account (apparently) was cancelled on May, 2. My app overview in Google P...

  • Regular
  • Hi,   I got Spotify Premium for Android on Dec, 2 2013, which means I'm paying 9.99 € every 2nd of each month since Jan, 2 2014. However, I just received an email that my Premium account (ap...
  • Peter__
  • Community Legend
  • 538 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 538 Views
  • 6 replies
  • 0 likes

Remove online devices?

Hi, I used another phone this weekend with my account and now this other person turns off my playing songs and the other way around. This is while we both are logged in at our own accounts. How can we remove eachother from our accounts? Tried to remo...

  • Casual Listener
  • Hi, I used another phone this weekend with my account and now this other person turns off my playing songs and the other way around. This is while we both are logged in at our own accounts. How can w...
  • Peter__
  • Community Legend
  • 908 Views
  • 4 replies
  • 0 likes
  • 908 Views
  • 4 replies
  • 0 likes

recover account

I haven't used spotify for a while and I was reinstalling it now but I can't seem to get my premium account back. I saved my playlists which have a user number is that any help?

  • Newbie
  • I haven't used spotify for a while and I was reinstalling it now but I can't seem to get my premium account back.    I saved my playlists which have a user number is that any help?
  • Peter__
  • Community Legend
  • 463 Views
  • 2 replies
  • 0 likes
  • 463 Views
  • 2 replies
  • 0 likes

Wrong Facebook account

my spotify shows a friends face and fb name in my app. i have disconnected and reconnected fb several times , no dice

  • Casual Listener
  • my spotify shows a  friends face and fb name in my app. i have disconnected and reconnected fb several times , no dice
  • Peter__
  • Community Legend
  • 484 Views
  • 5 replies
  • 0 likes
  • 484 Views
  • 5 replies
  • 0 likes

I need to get on line & it will not let me

Spotify is telling me before I can listen to music I have to go on line & it will not play in the offline mode

  • Casual Listener
  • Spotify is telling me before I can listen to music I have to go on line & it will not play in the offline mode
  • Peter__
  • Community Legend
  • 249 Views
  • 3 replies
  • 0 likes
  • 249 Views
  • 3 replies
  • 0 likes

Spotify radio has changed after upgrade

Hi. I upgraded to spotify premium recently and I am very disappointed and frustrated by it. Before the upgrade I always listened To artist radio. This way I came across new tracks from similar artists and tracks I already knew. However since the upgr...

  • Newbie
  • Hi. I upgraded to spotify premium recently and I am very disappointed and frustrated by it. Before the upgrade I always listened To artist radio. This way I came across new tracks from similar arti...
  • Peter__
  • Community Legend
  • 270 Views
  • 3 replies
  • 0 likes
  • 270 Views
  • 3 replies
  • 0 likes

Upgraded to premium half way through unlimited

I upgraded to premium about 2 weeks into a monthly unlimited subscription. (I've been charged £10 in total. My premium subscription has run out and I now have the free Spotify subscription. I'm assuming Spotify have just shafted me out of part of my ...

  • Casual Listener
  • I upgraded to premium about 2 weeks into a monthly unlimited subscription.  (I've been charged £10 in total.    My premium subscription has run out and I now have the free Spotif...
  • Peter__
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Spotify premium stopped working after 7 days

19th of may i bought Spotify premium for 1 month. Now suddenly after 7 days it changed back to Spotify free. I paid for 1 month so this is really strange. Does anybody recognise this, or know a solution?

  • Casual Listener
  • 19th of may i bought Spotify premium for 1 month. Now suddenly after 7 days it changed back to Spotify free. I paid for 1 month so this is really strange. Does anybody recognise this, or know a solut...
  • Peter__
  • Community Legend
  • 370 Views
  • 4 replies
  • 0 likes
  • 370 Views
  • 4 replies
  • 0 likes

not letting me log in

Hello, I am currently in South Africa, but i am from the USA. I have a computer from the US, and was using Spotify free, until it was up and than was going to upgrade. But it is telling me Spotify is not available in my location. But shouldnt it work...

  • Newbie
  • Hello, I am currently in South Africa, but i am from the USA. I have a computer from the US, and was using Spotify free, until it was up and than was going to upgrade. But it is telling me Spotify is...
  • Peter__
  • Community Legend
  • 326 Views
  • 3 replies
  • 0 likes
  • 326 Views
  • 3 replies
  • 0 likes

My playlist have been eliminated with my premium account

From one moment to another i've lost all my playlists and my premium subscription.. .i don't know what to do, i've been paying for the premium account for almost 5 months and all my music is missing.. .what do i have to do to fix this insane error ??...

  • Visitor
  • From one moment to another i've lost all my playlists and my premium subscription.. .i don't know what to do, i've been paying for the premium account for almost 5 months and all my music is missing....
  • Greg
  • Roadie
  • 340 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 340 Views
  • 6 replies
  • 0 likes

Account Password reset issues

Hi, When trying to reset my password on the edit profile page, I get an error once I've entered my new password and old into the required fields that says : Another account is already registered with this email address I know it's my email address. I...

  • Casual Listener
  • Hi,   When trying to reset my password on the edit profile page, I get an error once I've entered my new password and old into the required fields that says :   Another account is a...
  • mwatling
  • Casual Listener
  • 230 Views
  • 2 replies
  • 0 likes
  • Account
  • 230 Views
  • 2 replies
  • 0 likes

Solved!! Unauthorised use of my account.

Hey, Yesterday, while listening to music, it stopped playing saying that my account was being used elsewhere. The only other active login that I knew of was on my uncle's iPad, which he hadn't used that day. I've since changed my password and the pro...

  • Casual Listener
  • Hey,   Yesterday, while listening to music, it stopped playing saying that my account was being used elsewhere. The only other active login that I knew of was on my uncle's iPad, which he ha...
  • Tommywernborg
  • Regular
  • 901 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 901 Views
  • 4 replies
  • 0 likes

Solved!! Gifting spotify at student price

Hi, I'm a college student and I want to gift Spotify premium to my brother, who is also in college. Is there a way to do this so that gifting uses the student price?

  • Casual Listener
  • Hi,   I'm a college student and I want to gift Spotify premium to my brother, who is also in college. Is there a way to do this so that gifting uses the student price?
  • kewers77
  • Casual Listener
  • 691 Views
  • 5 replies
  • 1 likes
  • 691 Views
  • 5 replies
  • 1 likes

Helping others find my Spotify Playlists

So, I am a dance teacher and use Spotify in all my classes. My students want to find me and follow my playlists for all the dance music etc. The problem is, they can't seem to find me. I am connected to Spotify through Facebook and am a premium user....

  • Casual Listener
  • So, I am a dance teacher and use Spotify in all my classes. My students want to find me and follow my playlists for all the dance music etc. The problem is, they can't seem to find me. I am connected...
  • blake
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 280 Views
  • 1 replies
  • 0 likes

What qualifies as an offline device?

What qualifies as having a device on the offline list? I have a playlist that consists of songs that are entirely synced from the desktop - no offline songs are from Spotify itself. Yet it occupies one offline device slot. There's no section in the A...

  • Music Fan
  • What qualifies as having a device on the offline list?   I have a playlist that consists of songs that are entirely synced from the desktop - no offline songs are from Spotify itself. Yet it...
  • Peter__
  • Community Legend
  • 345 Views
  • 5 replies
  • 0 likes
  • Premium
  • 345 Views
  • 5 replies
  • 0 likes