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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14844 Views

7 replies

11 likes

Security
  • 14844 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554289 Views

991 replies

116 likes

Account
  • 554289 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131219 Views

74 replies

12 likes

Account
Login
Premium
  • 131219 Views
  • 74 replies
  • 12 likes

Changing My Password

So Im trying to change my password but it keeps telling me my email is already in use, I cant reset it becuase it keeps telling me im using it on facebook or something which Im not becuase I havent signed in to my spotify with facebook, I NEED HELP n...

Newbie

So Im trying to change my password but it keeps telling me my email is already in use, I cant reset it becuase it keeps telling me im using it on facebook or something which Im not becuase I havent s...

Peter__

Community Legend

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Problem with password

Hey! I need to change my email adress as fast as possible. When i try to change it it says i need to write in my spotify password. Then it comes up that it dosnt match my password. Then i log in with the exactly the same password on my spotify and th...

Regular

Hey! I need to change my email adress as fast as possible. When i try to change it it says i need to write in my spotify password. Then it comes up that it dosnt match my password. Then i log in with...

Peter__

Community Legend

457 Views

8 replies

0 likes

  • 457 Views
  • 8 replies
  • 0 likes

Upgrading to Premium from unlimited

I currently pay for unlimited but I want to get the upgrade to Premium for the deal that's on. Is there anyway of doing this to say pay the extra £5 for the 3 months or will I have to pay the £10?

Casual Listener

I currently pay for unlimited but I want to get the upgrade to Premium for the deal that's on. Is there anyway of doing this to say pay the extra £5 for the 3 months or will I have to pay the £10?

Peter__

Community Legend

237 Views

2 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 237 Views
  • 2 replies
  • 0 likes

Upgrading to Premium

Hi, I saw a spotify deal to upgrade for premium and get two months free. I'm mostly interested in it since 3 months of spotify will cover me for the summer holidays. However i havent used my 30 day trial yet, (I'm on a 7 day one at the moment) so i c...

Newbie

Hi, I saw a spotify deal to upgrade for premium and get two months free. I'm mostly interested in it since 3 months of spotify will cover me for the summer holidays. However i havent used my 30 day t...

Peter__

Community Legend

268 Views

2 replies

0 likes

  • 268 Views
  • 2 replies
  • 0 likes

Password not chaging

I try to change my spotify password becuase it is not working and to change the password you need to know your password, Completly redundent.

Newbie

I try to change my spotify password becuase it is not working and to change the password you need to know your password, Completly redundent.

Peter__

Community Legend

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Help

2 days ago I asked help from Spotify and I am still waiting for any answer from them !!Is that kind of delay usual...?

Visitor

2 days ago I asked help from Spotify and I am still waiting for any answer from them !! Is that kind of delay usual...?

Peter__

Community Legend

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Where has my gift card credit gone?

Hi Guys. My gift card credit has dissapeared from my account? I added a £120 gift card about 3 months ago and its suddenly dissapeared from my account? I have contacted support who asked for email addy, DOB etc... but they havent replied since... Any...

Casual Listener

Hi Guys. My gift card credit has dissapeared from my account? I added a £120 gift card about 3 months ago and its suddenly dissapeared from my account? I have contacted support who asked for em...

Adamck

Casual Listener

446 Views

4 replies

0 likes

Account
Login
Premium
Subscription
  • 446 Views
  • 4 replies
  • 0 likes

Solved!! Most of songs are not available in Turkey

I'm a premium user but most of songs I like to listen are not available in my country. Why such a discrimination? Any chance to add them soon? If not, why should I even bother using Spotify.

Casual Listener

I'm a premium user but most of songs I like to listen are not available in my country. Why such a discrimination? Any chance to add them soon?    If not, why should I even bother using ...

mertaktas

Casual Listener

4560 Views

4 replies

0 likes

Account
Other
  • 4560 Views
  • 4 replies
  • 0 likes

New releases not updating

Hey, I really like the new desing, but since it was applied to me I stopped seing any new things under the New releases tab in Browse. I really like this feature because there are always some new albums I keep forgeting about. I'm not sure that's onl...

Visitor

Hey,   I really like the new desing, but since it was applied to me I stopped seing any new things under the New releases tab in Browse. I really like this feature because there are always s...

Peter__

Community Legend

501 Views

1 replies

0 likes

  • 501 Views
  • 1 replies
  • 0 likes

Account problems. Please help.

So today I have decided to deactivate my facebook so I did, I realize it deactivated my spotify too, so after a google search I read that I had to unlink my spotify from facebook in the setting so I procceded to do this, after that I tried to log int...

Visitor

So today I have decided to deactivate my facebook so I did, I realize it deactivated my spotify too, so after a google search I read that I had to unlink my spotify from facebook in the setting so I ...

pnc

Community Legend

277 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 277 Views
  • 1 replies
  • 0 likes

Solved!! Recover a lost playlist

Hi I was wondering if there's a way I or an admin can recover a playlist I deleted . It was called abandoned disco and I spent a lot of time on it . Thanks.

Visitor

Hi I was wondering if there's a way I or an admin can recover a playlist I deleted . It was called abandoned disco and I spent a lot of time on it . Thanks.

Joe

Community Legend

861 Views

3 replies

0 likes

Other
  • 861 Views
  • 3 replies
  • 0 likes

My account has been deleted

It's like my account has been deleted, now i don't have any followers or following, my playlists have been deleted. Like my account has been reseted or something. But i didn't do anything, any idea of what happened or how i can get all my stuff back?...

Newbie

It's like my account has been deleted, now i don't have any followers or following, my playlists have been deleted. Like my account has been reseted or something. But i didn't do anything, any idea o...

Joe

Community Legend

1428 Views

1 replies

0 likes

  • 1428 Views
  • 1 replies
  • 0 likes

Huge issues

A long time ago spotify introduced the ability to log in with facebook. Now when i first used this feature i was logged into an account with all of my playlists (dating back years) gone. I spent tireless hours rebuilding my collection for a few years...

Casual Listener

A long time ago spotify introduced the ability to log in with facebook. Now when i first used this feature i was logged into an account with all of my playlists (dating back years) gone. I spent tire...

Joe

Community Legend

217 Views

2 replies

0 likes

Account
  • 217 Views
  • 2 replies
  • 0 likes

3-for-1 Spotify Premium Trial doesn't seem to be on my account

Hi there. I have been using the free spotify for a few months now, and when I got an email recently for a "3-for-1 Spotify Premium Trial " I thought I'd sign up for the premium package. However, when I did this, even though I used the username I have...

Newbie

Hi there. I have been using the free spotify for a few months now, and when I got an email recently for a "3-for-1 Spotify Premium Trial " I thought I'd sign up for the premium package. However, wh...

Peter__

Community Legend

307 Views

1 replies

0 likes

Account
Free
Login
Premium
Subscription
  • 307 Views
  • 1 replies
  • 0 likes

Confirmation

I bought a premium present for someone and I Never received the confirmation and of course I have been charged.. I have NO answer from Spotify. What a poor customer service !

Visitor

I bought a premium present for someone and I Never received the confirmation and of course I have been charged.. I have NO answer from Spotify. What a poor customer service !

user-removed

Not applicable

232 Views

3 replies

0 likes

  • 232 Views
  • 3 replies
  • 0 likes

Solved!! Facebook sync problem

Can i sign in with the unique id that i have? beacause i made an account and i synced it with facebook and then i tried to make a new account and it connected to facebook and now when i try to login with facebook it logs into the new account, but is ...

Casual Listener

Can i sign in with the unique id that i have? beacause i made an account and i synced it with facebook and then i tried to make a new account and it connected to facebook and now when i try to login ...

Peter__

Community Legend

430 Views

3 replies

0 likes

  • 430 Views
  • 3 replies
  • 0 likes

I signed up for premium but don't have it

I signed up for the premium account, received the confirmation email and yet do not have access to premium features. The contact form has nothing that includes my issue, this customer service is lacking. Can anyone help me?

Casual Listener

I signed up for the premium account, received the confirmation email and yet do not have access to premium features. The contact form has nothing that includes my issue, this customer service is lack...

Joe

Community Legend

272 Views

5 replies

0 likes

  • 272 Views
  • 5 replies
  • 0 likes

I can't download music

Hi I am new to spotify. I have a premium account. I have updated the latest version. I have 16GB of MicroSD storage with 14GB available. I cannot download more than 6 songs. I have tried deleting the cache etc as on the suggested solutions . But stil...

Newbie

Hi I am new to spotify. I have a premium account. I have updated the latest version. I have 16GB of MicroSD storage with 14GB available. I cannot download more than 6 songs. I have tried deleting the...

Peter__

Community Legend

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes

Premium account needed in order to use libspotify

Hi, I've just subscribed premium account. My account seems to be the premium account in Account/Subscription page and Spotify desktop application. But when I try to get libspotify application key from https://devaccount.spotify.com/my-account/keys/ p...

Casual Listener

Hi,   I've just subscribed premium account. My account seems to be the premium account in Account/Subscription page and Spotify desktop application. But when I try to get libspotify app...

Peter__

Community Legend

596 Views

4 replies

0 likes

Account
Premium
  • 596 Views
  • 4 replies
  • 0 likes