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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14770 Views

7 replies

11 likes

Security
  • 14770 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553425 Views

991 replies

116 likes

Account
  • 553425 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131148 Views

74 replies

12 likes

Account
Login
Premium
  • 131148 Views
  • 74 replies
  • 12 likes

can't pay for premium

i cant pay, its says to me Sorry, we couldn't process your order. Please review our Payment FAQ for common issues and then try again. Contact our customer support if the problem remains. i got a virtual visa card buyusa

Newbie

i cant pay, its says to me Sorry, we couldn't process your order. Please review our Payment FAQ for common issues and then try again. Contact our customer support if the pr...

Joe

Community Legend

561 Views

2 replies

0 likes

Account
Free
Premium
Subscription
Unlimited
  • 561 Views
  • 2 replies
  • 0 likes

Signing up for premium while abroad?

I'm from the US, but spending the summer in Israel. I used up my 14 days of being able to use free Spotify abroad, so I decided I'd sign up for premium to be able to continue using it this summer. However, when I try to sign up, it tells me Spotify i...

Casual Listener

I'm from the US, but spending the summer in Israel. I used up my 14 days of being able to use free Spotify abroad, so I decided I'd sign up for premium to be able to continue using it this summer. Ho...

nicolekg

Casual Listener

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Solved!! Upgrade

I just paid for my spotify to be upgraded why is it telling me it won't be renewed until 7/8/14? Did it charge my card already? Why do I have to wait awhole month? Thank you

Casual Listener

I just paid for my spotify to be upgraded why is it telling me it won't be renewed until 7/8/14? Did it charge my card already? Why do I have to wait awhole month? Thank you

Ladynay123

Casual Listener

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Solved!! Can't change credit card

I use this page to change my credit card, but it always says : Oops! Something went wrong, please try again or check out our help area please help, Thanks!

Newbie

I use this page to change my credit card, but it always says : Oops! Something went wrong, please try again or check out our help area   please help, Thanks!

Merik

Community Legend

493 Views

1 replies

0 likes

  • 493 Views
  • 1 replies
  • 0 likes

Can you use Spotify Premium in Poland?

The information I've read on this is a bit conflicting... I have a friend in England who already has a free Spotify account. I would like to buy for them a 12 month Spotify Premium gift card, but they will be spending a large amount of time in Poland...

Casual Listener

The information I've read on this is a bit conflicting...    I have a friend in England who already has a free Spotify account. I would like to buy for them a 12 month Spotify Premium gif...

bartosz101

Newbie

4825 Views

3 replies

0 likes

  • 4825 Views
  • 3 replies
  • 0 likes

Deleted Facebook account, cannot log in and unsubscribe from Spotify emails

I deleted a Facebook account I had linked with my Spotify account. I am no longer able to log into that Spotify account now, however I am still receiving emails related to that account. If I try to unsubscribe or update my email preferences... well, ...

Visitor

I deleted a Facebook account I had linked with my Spotify account.  I am no longer able to log into that Spotify account now, however I am still receiving emails related to that account.  I...

Joe

Community Legend

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

Hacked account!! Someone has taken over my account...

Hi!I need some help because someone has taken over my account! This person deleted all of my playlists, put in their own playlists and changed my password and account information!I can still log into my account because my account is connected to face...

Newbie

Hi! I need some help because someone has taken over my account! This person deleted all of my playlists, put in their own playlists and changed my password and account information! I can still ...

Joe

Community Legend

363 Views

1 replies

0 likes

Account
Security
  • 363 Views
  • 1 replies
  • 0 likes

Spotify staff destroyed my paid account

Spotify help staff have destroyed my paid account. I submitted online request help to change my email address on a numeric named account. I never linked my account to FaceBook. Spotify did. But since the account is now linked to an unrelated Facebook...

Casual Listener

Spotify help staff have destroyed my paid account.   I submitted online request help to change my email address on a numeric named account.  I  never linked my account to FaceBook. &nb...

1210677792

Casual Listener

355 Views

2 replies

0 likes

Account
Premium
Subscription
  • 355 Views
  • 2 replies
  • 0 likes

Premium not being recognized on mobile

I recently purchased Premium On My Laptop Yet It Is Not being Recognized On My Mobile device Please Help!

Newbie

I recently purchased Premium On My Laptop Yet It Is Not being Recognized On My Mobile device Please Help!

Joe

Community Legend

253 Views

1 replies

0 likes

Premium
  • 253 Views
  • 1 replies
  • 0 likes

transferer selection

bonjour ! voulant supprimer mon compte facebook, et vu que mon compte spotify actuel ne se connecte que par facebook je dois recréer un compte spotify. je me désabonne de l ancien ( j avais le prenium), je copie ma selection ( la ou j ai TOUTES mes m...

Newbie

bonjour !   voulant supprimer mon compte facebook, et vu que mon compte spotify actuel ne se connecte que par facebook je dois recréer un compte spotify. je me désabonne de l ancien ( j avai...

Joe

Community Legend

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Unlimited

So I upgraded to unlimited but I still cannot skip more than 6 songs and I cannot play a song on demand. I did log off and in

Casual Listener

So I upgraded to unlimited but I still cannot skip more than 6 songs and I cannot play a song on demand. I did log off and in

Joe

Community Legend

214 Views

1 replies

0 likes

Unlimited
  • 214 Views
  • 1 replies
  • 0 likes

Please read: Missing playlists/Premium disappeared

I have looked at a few posts and nothing seems to work i logged out of my spotify account on my mobile and logged into the account on my PC and my playlists had dissaperad and there were older playlists in there place. also i do not have a Facebook a...

Regular

I have looked at a few posts and nothing seems to work i logged out of my spotify account on my mobile and logged into the account on my PC and my playlists had dissaperad and there were older playli...

Peter__

Community Legend

1340 Views

13 replies

1 likes

Premium
  • 1340 Views
  • 13 replies
  • 1 likes

cambiar nombre de usuario vinculado con facebook

hola, me cree una cuenta de spotify con facebook y mi nombre de usuario quedó así: 12135132778 no hay forma de cambiarlo? es imposible recordarlo

Newbie

hola, me cree una cuenta de spotify con facebook y mi nombre de usuario quedó así: 12135132778 no hay forma de cambiarlo? es imposible recordarlo 

Peter__

Community Legend

1078 Views

1 replies

0 likes

  • 1078 Views
  • 1 replies
  • 0 likes

Un-Link from facebook

Is there any way at all to allow me to deactivate my Facebook and keep my spotify even though theyre linked. Dont really want to have to remake all my play lists.

Newbie

Is there any way at all to allow me to deactivate my Facebook and keep my spotify even though theyre linked. Dont really want to have to remake all my play lists.

Peter__

Community Legend

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Premium is not working on my phone

I just bought premium and it keeps saying to download it to listen to my songs and i tried logging out then back in but still isnt working.

Newbie

I just bought premium and it keeps saying to download it to listen to my songs and i tried logging out then back in but still isnt working.

Peter__

Community Legend

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

Charged for Unlimited and Premium

For some reason i'm getting charged for both Premium and Unlimited, even though i only have premium. Could someone tell me why?

Casual Listener

For some reason i'm getting charged for both Premium and Unlimited, even though i only have premium. Could someone tell me why?

Peter__

Community Legend

223 Views

1 replies

0 likes

Premium
Subscription
Unlimited
  • 223 Views
  • 1 replies
  • 0 likes

Where's my premium

I upgraded to premium but I can't click on any song I choose and after 6 skips it tells me if I want to upgrade with only a "got it" option. After clicking it, it still does not give me the premium

Casual Listener

I upgraded to premium but I can't click on any song I choose and after 6 skips it tells me if I want to upgrade with only a "got it" option. After clicking it, it still does not give me the premium

Peter__

Community Legend

275 Views

1 replies

1 likes

Account
Premium
Unlimited
  • 275 Views
  • 1 replies
  • 1 likes

Only got 1 Month of Premium instead of 3 for 1 Month

Hi guys, I just bought sporify premium but only recieved one month of premium instead of 3. I dont know what went wrong. I've never bought premium before, I only used a 7 day triall on my phone. Please can anyone help me. Best regards, Fabian

Newbie

Hi guys,  I just bought sporify premium but only recieved one month of premium instead of 3. I dont know what went wrong. I've never bought premium before, I only used a 7 day triall on my pho...

Peter__

Community Legend

183 Views

1 replies

0 likes

Other
Premium
Subscription
  • 183 Views
  • 1 replies
  • 0 likes

Clicking someones name takes me to the wrong profile page

My Wife has joined Spotify but I cannot follow her profile or share playlists. Whenenver I copy her URL, Name or Account number into the search bar and add her or click a link it takes me to another persons profile who has the same name as her... Can...

Newbie

My Wife has joined Spotify but I cannot follow her profile or share playlists. Whenenver I copy her URL, Name or Account number into the search bar and add her or click a link it takes me to another ...

Joe

Community Legend

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

Student discount question

Hi, I just got verified by SheerID that I'm a student. However, when I get redirected to Spotify it gives me an error that I'm not elligible. What should I do? Thanks,

Casual Listener

Hi, I just got verified by SheerID that I'm a student. However, when I get redirected to Spotify it gives me an error that I'm not elligible. What should I do?   Thanks,

bert0408

Newbie

315 Views

2 replies

0 likes

Account
Premium
Subscription
  • 315 Views
  • 2 replies
  • 0 likes