Unable to log in

[yatski]

Plan

Free

Country

 JP

Device

Huawei

Operating System

Android

My Question or Issue

I'm unable to log-in to Spotify.  E-mail and password are correct. FAQ doesn't provide any help.

[user-removed · Accepted solution]

Hi yatski,

Which errors do you get when trying to log in?

What happens after you enter your email and password?

I read another post saying that if you (on mobil) uses your username (not email) to log in, it should work.

Kind regards.

[yatski]

Using username instead email worked. Thanks!

[user-removed]

I'm glad to hear it worked!

Have a nice weekend ahead.

[rob2002]

ive been having the same problem for a month now, but the username instead of email solution does not work for me, even though it seems to work for everyone else. pls help

[user-removed]

Hi @rob2002

I'm sorry to hear it doesn't work for you.

What error message do you get, and can you tell a little bit more about where you log in?

- Phone/Desktop

- App version

etc.

[rob2002]

The message that pops up says "Unable to log in. Either username or password is incorrect." I have a Samsung Galaxy S8, and the Spotify version is 8.4.9.271

[user-removed]

Hmm, that sounds weird @rob2002,

1. Can you reset your password?

2. Have you tried following this: https://support.spotify.com/article/do-i-have-an-additional-account/ to see if there might be an issue here?

Kind regards.