Unable to login on App but can login on Website

[Frost90]

I just installed the spotify app on Android and can't login with my email, username or my email without the @ part.

Tried to reset my password with hope that this might solve the issues, however it fails to reset my password when I request it form the App.

Please fix and/or advise. 

[FFXVFTW]

Just a hunch, are you on Free? Also, have you been outside of the country your account's set to for more than 14 days?

[Frost90]

Solved, it was on my side. Please close thread.

[Jose_M]

Hello @Frost90!

I'm glad to hear everything's fine now, make sure to ask any other questions. It'd also be great if you could share with us what did the trick for you as it might help other users too 🙂

[Frost90]

I was on the Wi-Fi from work which blocks certain ports, so it worked after I switched to mobile data - so as I said the problem was on my side. Now I'm facing problems with payment as my cards are rejected 😞

[Jose_M]

Hello there!

Thanks a lot for your reply 🙂 I'd love to help you out with your other issue. However, I'd recommend you start another topic for it. Feel free to link me to it afterwards so I can check it out.

Have a nice day!