Unable to login to web player

[clarkeez]

Hi Spotify,

I am behind a corporate proxy and I am trying to login to the web play.

I am using: https://play.spotify.com/?http=1

The login screen works, and I enter my username and password.

It says "Authentication failed. Please try again."

I know my password is correct as I use the same one in the native apps.

Upon further investigation, I have found that the XHR which goes to https://play.spotify.com/xhr/json/auth.php when I try to login responds with this JSON...

{

  "status": "ERROR",

  "error": "fallback",

  "message": "Invalid captcha value supplied",

  "config": null,

  "should_reload": false

}

This is interesting because the login screen does not present me with any captcha to complete.

I can confirm from dev tools that when the login page loads, nothing is blocked by the corporate proxy, so I highly doubt the proxy is blocking the captcha from loading.

Has anyone else had this issue?

Can someone from support assist?

Thanks

[TobiasYoung]

Hey @clarkeez, welcome to the Community!

I would recommend contacting SpotifyCares via the contact form or on twitter.