Unable to upgrade to premium

[Pokey_Face]

I have tried multiple to upgrade to premium but it keeps saying it cant process my order i have enough funds on my cards, im in the same country my card is in, and i have tried multiple browsers to try upgrade... pls help

[MichaelW]

Hi there,
Welcome at the Spotify Community!

As you say your card is from the country you live in, and you already have tried to use another browser.. The only thing I can ask you to try is; have you already tried to use the incognito (private) mode of your browser?

Otherwise, I think the best thing you can do is to get in touch with Spotify so they can check out what's going wrong with your account/subscription.

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.