Unknow device is connected

[chuchufleta]

An unknown device appears as connected, and every time I change it, in a few seconds it is changed again to the unknow ... I tried to disconnect from everywhere but the website button doesn't seem to work. Any ideas? 

[osornios]

Hey @chuchufleta,

You should ask for a password reset, and see if that does it.

Hope it helps. 🙂

[chuchufleta]

Thank you but I reset the password and it didn't fix it

[osornios]

@chuchufleta

The best course of action when something like that happens is to create a new account with a different email address from the one you're using (Tip: don't use the one you use for Facebook). That will give you a different Spotify username of your choice.

Once you have this new account, fill out the contact form, and someone from Spotify will be happy to help you migrate your Premium privileges, library, playlists, friends, etc. to this new account.

Connected devices stay with the old account, so you'll have a fresh start without them.

Hope it helps. 🙂