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I've been trying to manage my subscription and the site is telling me:
'You do not currently have a payment provider connected to your account.'
There is then a button called 'Update details' to press which seemingly does nothing. I get the same page every time I reload.
I signed up on iOS for Spotify Premium and realised my mistake when Apple charge £12.99 for signing up through the app store.
So I want to change my subscription and take advantage of the premium deals on at the moment.
Solved! Go to Solution.
To cancel your subscription, you need to cancel it from iTunes. Your subscription is being handled by Apple.
Information on how to do this can be found here:
http://support.apple.com/en-us/HT202039
http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad
If you need to contact Spotify, you can do that here:
https://www.spotify.com/about-us/contact/contact-spotify-support/
To cancel your subscription, you need to cancel it from iTunes. Your subscription is being handled by Apple.
Information on how to do this can be found here:
http://support.apple.com/en-us/HT202039
http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad
If you need to contact Spotify, you can do that here:
https://www.spotify.com/about-us/contact/contact-spotify-support/
Thanks for that. I've managed to cancel the subscription but I still can't change or add to my subscription through the website, I'm still having the same problem there.
The image attached is taken from the web page.
I suggest you contact support so they can take a look at your account and see what is going on:
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email, you need to reply back to it.
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