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Please see below the most popular frequently asked questions.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 7668 Views
  • 1 replies
  • 9 likes
  • Security
  • 7668 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 474797 Views
  • 978 replies
  • 111 likes
  • Account
  • 474797 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207842 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207842 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119044 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119044 Views
  • 72 replies
  • 12 likes

Creating username for an account signed up with facebook

I sgined up for Spotify through Facebook, but I want to create a separate log-in name and a password so I can sign on from my tablet that does not have have Facebook credentials. I know I can just get Facebook on my tablet, but just for future use as...

  • Newbie
  • I sgined up for Spotify through Facebook, but I want to create a separate log-in name and a password so I can sign on from my tablet that does not have have Facebook credentials. I know I can ju...
  • MattSuda
  • Spotify Star
  • 195 Views
  • 2 replies
  • 0 likes
  • 195 Views
  • 2 replies
  • 0 likes

Solved!! Membership

Have been trialling spotify via wifi setting. I wanted to use and listen offline so got the 7 day free premium trial which allows offline use. I was going to change "if" transmission and use was easy and problem free. I just received notice that my "...

  • Casual Listener
  • Have been trialling spotify via wifi setting. I wanted to use and listen offline so got the 7 day free premium trial which allows offline use. I was going to change "if" transmission and use was easy...
  • MattSuda
  • Spotify Star
  • 336 Views
  • 6 replies
  • 0 likes
  • 336 Views
  • 6 replies
  • 0 likes

Cannot suscribe to premium account

Hello I have just created an account, but I´m not able to buy the rpemium account because it does not accept the only credit card I have. Please help! Thank you

  • Newbie
  • Hello   I have just created an account, but I´m not able to buy the rpemium account because it does not accept the only credit card I have. Please help!   Thank you
  • MattSuda
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Premium
  • 158 Views
  • 1 replies
  • 0 likes

Tricky question envolving Countries

Hey! So basically I have a kind of a tricky question here. My current Spotify (Premium without active subscription) account is set to my home country (Portugal). I do not like all the Portuguese suggestions and playlists that appear on my home page a...

  • Casual Listener
  • Hey!   So basically I have a kind of a tricky question here. My current Spotify (Premium without active subscription) account is set to my home country (Portugal). I do not like all the ...
  • MattSuda
  • Spotify Star
  • 362 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 362 Views
  • 2 replies
  • 0 likes

Unable to update payment details

I recently got a new card, and so I need to change my payment details. The problem is that every time I get to the page where I'm supposed to enter my new payment details, the page just won't load. It just keeps saying "Loading. Please wait". Does an...

  • Newbie
  • I recently got a new card, and so I need to change my payment details. The problem is that every time I get to the page where I'm supposed to enter my new payment details, the page just won't load....
  • ellengomory
  • Newbie
  • 364 Views
  • 2 replies
  • 1 likes
  • Account
  • 364 Views
  • 2 replies
  • 1 likes

Solved!! Pay to change country?

Hi there, I recently moved away from UK and without knowing that something like this will happen, Spotify stopped from working. Found the place where to change my country but in order to do that I need to change my payment method. Which would be fine...

  • Casual Listener
  • Hi there, I recently moved away from UK and without knowing that something like this will happen, Spotify stopped from working. Found the place where to change my country but in order to do that I ...
  • MattSuda
  • Spotify Star
  • 525 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 525 Views
  • 5 replies
  • 0 likes

Account dissassociated with facebook account and is now just numbers?

A few weeks ago I somehow managed to remove only my facebook account from my spotify account, so now my account name is only numbers and I can't log into it. How can I log in again and add my facebook account back to it? Also I've tried logging in wi...

  • Newbie
  • A few weeks ago I somehow managed to remove only my facebook account from my spotify account, so now my account name is only numbers and I can't log into it. How can I log in again and add my faceboo...
  • MattSuda
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Student discount error again

I had Premium through the student discount for the past 7+ months. My subscription got cancelled recently and i am trying to resubcribe through the student discount, and it's not letting verify my status, and just tells me: Oops! Something went wrong...

  • Casual Listener
  • I had Premium through the student discount for the past 7+ months.   My subscription got cancelled recently and i am trying to resubcribe through the student discount, and it's not letting v...
  • MattSuda
  • Spotify Star
  • 275 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Subscription
    Unlimited
  • 275 Views
  • 2 replies
  • 0 likes

QUESTIONS, someone please HELP

So I need some CUSTOMER SERVICE but apparently Spotify doesn't have that or it is maze to get to. First question How can I get Student Premium and no the link they have does not take me to the page where you have to verify. Which leads to WHERE IS TH...

  • Casual Listener
  • So I need some CUSTOMER SERVICE but apparently Spotify doesn't have that or it is maze to get to.   First question   How can I get Student Premium and no the link they have does not...
  • MattSuda
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! Premium Member but Login via FB says Free User

Hello, I am a Premium Member for a couple of months and have my credit card receipts to prove it (incl. Playlists). Since Dec. 14 I have noticed, that my playlists are gone. When I login via my Facebook account, it says that I am a free User??? What ...

  • Newbie
  • Hello,   I am a Premium Member for a couple of months and have my credit card receipts to prove it (incl. Playlists). Since Dec. 14 I have noticed, that my playlists are gone. When I login...
  • MattSuda
  • Spotify Star
  • 305 Views
  • 2 replies
  • 0 likes
  • Premium
  • 305 Views
  • 2 replies
  • 0 likes

Solved!! Cant login after disconnecting FB

Hi guys, my account was created with a FB account. This morning I had the crazy idea to disconnect my FB account, cause I wanted to use a username/pwd. So I opened my Mac Spotify Software, went into settings and social media and diconnected the accou...

  • Casual Listener
  • Hi guys,   my account was created with a FB account.  This morning I had the crazy idea to disconnect my FB account, cause I wanted to use a username/pwd.   So I opened my Ma...
  • michael_wolf_77
  • Casual Listener
  • 424 Views
  • 4 replies
  • 0 likes
  • 424 Views
  • 4 replies
  • 0 likes

uninstalling

I would much appreciate advice as the person who got me going on Spotify is no longer with us. The problem is I have neither user id or password recollection .I was put on the three month trial at 99p to be followed in March by automatic withdrawal o...

  • Casual Listener
  • I would much appreciate advice as the person who got me going on Spotify is no longer with us. The problem is I have neither user id or password recollection .I was put on the three month trial at 99...
  • MattSuda
  • Spotify Star
  • 194 Views
  • 2 replies
  • 0 likes
  • Account
  • 194 Views
  • 2 replies
  • 0 likes

angry costumer HELP

My music keeps skipping songs half way through the song. Super anoying. I've even deleted a few playslists, uninstalled then reinstalled...It's like useless right now. I've had a pretty good experience and until a week ago....PLEASE HELP

  • Regular
  • My music keeps skipping songs half way through the song. Super anoying. I've even deleted a few playslists, uninstalled then reinstalled...It's like useless right now. I've had a pretty good experie...
  • Jason
  • Spotify Legend
  • 272 Views
  • 8 replies
  • 0 likes
  • Account
  • 272 Views
  • 8 replies
  • 0 likes

Double charging my account

I am not sure why it is so hard to receive an answer from you guys regarding my account. I have contacted you guys via email and Twitter and have had no response. It has been a week since you guys were supposed to call and take my credit card informa...

  • Visitor
  • I am not sure why it is so hard to receive an answer from you guys regarding my account. I have contacted you guys via email and Twitter and have had no response. It has been a week since you guys we...
  • villeet
  • Casual Listener
  • 709 Views
  • 14 replies
  • 1 likes
  • Premium
  • 709 Views
  • 14 replies
  • 1 likes

Solved!! 3 months of Premium for 0.99 EUR + Family

Hi, If I subscribe to the Premium account and add one family member (10.49EUR/month) will I still enjoy the 3 months for 0,99 EUR campaign? How much will I pay in the first 3 months? Is this subscription even possible? Your help will be much apprecia...

  • Casual Listener
  • Hi,   If I subscribe to the Premium account and add one family member (10.49EUR/month) will I still enjoy the 3 months for 0,99 EUR campaign? How much will I pay in the first 3 months? Is ...
  • MattSuda
  • Spotify Star
  • 3468 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 3468 Views
  • 4 replies
  • 0 likes

Solved!! Do I loose playlists when moving from Premium to Free

Hi, I need to move from Premium to Free for a couple of months. In doing so will I loose my playlists and artists I am following? Or is it that everything will stay the same and it will just wont be ad free during this time? Let me know. thanks

  • Casual Listener
  • Hi,   I need to move from Premium to Free for a couple of months.  In doing so will I loose my playlists and artists I am following?   Or is it that everything will stay the sa...
  • MattSuda
  • Spotify Star
  • 505 Views
  • 3 replies
  • 0 likes
  • 505 Views
  • 3 replies
  • 0 likes

Using Spotify from abroad

Hi! I can't use Spotify free from abroad (Dubai) more than 14 days. That's why I suscribed to Premium yesterday. But when I wnt to log on (via Facebook) I still have the error message 'unable to use over 14 days'. I use to have premium before from Du...

  • Newbie
  • Hi! I can't use Spotify free from abroad (Dubai) more than 14 days. That's why I suscribed to Premium yesterday. But when I wnt to log on (via Facebook) I still have the error message 'unable to use ...
  • MattSuda
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

I have changed Facebook accounts and have lost my playlists and premium user account. Please help.

Hi, I have recently closed my old facebook account and have opened up a new one. I was a premium user and now that i've linked spotify to my new account, i've lost all of my playlists and premium account. Can you please transfer over my playlists and...

  • Casual Listener
  • Hi,   I have recently closed my old facebook account and have opened up a new one. I was a premium user and now that i've linked spotify to my new account, i've lost all of my playlists and ...
  • MattSuda
  • Spotify Star
  • 187 Views
  • 3 replies
  • 0 likes
  • 187 Views
  • 3 replies
  • 0 likes

Error message 404 for resetting password.

Hi, my husband's password is not being accepted and he is sure it is correct. He has tried to get it to reset, but the link from the e-mail that Spotify sends goes to an error message 404. Please can you fix that. His user name is 14n and he was one ...

  • Newbie
  • Hi,   my husband's password is not being accepted and he is sure it is correct. He has tried to get it to reset, but the link from the e-mail that Spotify sends goes to an error message 404....
  • MattSuda
  • Spotify Star
  • 2250 Views
  • 1 replies
  • 0 likes
  • Premium
  • 2250 Views
  • 1 replies
  • 0 likes

Solved!! Problems with my spotify premium

I had paid for my Spotify Premium around Christmas with the season special (99 cents for 3 months), And today I went on my spotify and it said I was back to a free account. Over my understanding I paid for premium and would of had it until the end of...

  • Casual Listener
  • I had paid for my Spotify Premium around Christmas with the season special (99 cents for 3 months), And today I went on my spotify and it said I was back to a free account. Over my understanding I pa...
  • MattSuda
  • Spotify Star
  • 427 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 427 Views
  • 7 replies
  • 0 likes