I just upgraded to Unlimited after my 10 free hours ran out, and I'm having the same problems. I purchased Unlimited and got the receipt, but the program won't update to Unlimited, so I can't listen to any songs 😞
I'm having the same problem as others. My subscription lapsed for a few days because my bank was sold, I got a new credit card and I forgot to change it for several accounts including Spotify. I entered the new number today. Now, my account information says that I have a Premium subscription but I'm still getting ads. I've tried rebooting. If I'm still getting ads in an hour, I'm cancelling.
I am also having the same problem. I upgraded to a premium account, but I can't use any of the premium features. I have already uninstalled and reinstalled the program, but that did not work. I would appreciate some help.