Upgrade problems

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Upgrade problems

Casual Listener

Hi!

 

Upgraded to premium a couple of hours ago, have the receipt. Does not seem to be working, still have ads and still says to upgrade. I tried clicking upgrade again and it showed I was already premium. I've made sure my status says 'You have an active Spotify Premium subscription'. I've signed in and out numerous times. I've done a clean reinstallation on both my iPhone and my Pc. No results. Please help.

 

- øerkul

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Re: Upgrade problems

Roadie

Hey there, thanks for posting. We've kickstarted your account which should've done the trick. Try logging out and back in.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

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26 Replies
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Solution!

Re: Upgrade problems

Roadie

Hey there, thanks for posting. We've kickstarted your account which should've done the trick. Try logging out and back in.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

View solution in original post

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Re: Upgrade problems

Newbie

I'm having the same problem, would appreciate any advice!

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Re: Upgrade problems

Newbie

I am having the same problem as well left spotify once will do it again if not fixed soon.

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Re: Upgrade problems

Newbie

Hello , i have upgraded to Spotify Premium today but am still recieving the "Premium is required for on demand mobile streaming" message when trying to access via my iphone. Please help!

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Re: Upgrade problems

Newbie

Also having the same problem. Tried logout and reinstall...still seeing ads.

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Re: Upgrade problems

Newbie

Same here, just updated about 10 min and stil see the notification that i have 0 Minutes Left(10 Hours exceeded) 😕

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Re: Upgrade problems

Casual Listener

Me too, except I'm on Unlimited.

 

Edit: Upgraded several hours ago, reinstalled, logged out, then back in, etc. Still getting ads.

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Re: Upgrade problems

Newbie

I'm having same problem, just upgraded to premium.. now it is saying you can only listen to playlist offline with premium?? Still getting ads etc.

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Re: Upgrade problems

Newbie

Hi i am also having the same problems, upgraded to premium but programme is still showing Spotify and have adds, please help!! 

 

Also doesn't seem to be linking with my Facebook properly. 

 

Thanks!

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