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Upgrade to Premium (Trial) not working - Page keeps loading forever

Upgrade to Premium (Trial) not working - Page keeps loading forever

Hi there

 

I have just tried to upgrade to Premium (with 30 days trial), but the page doesn't work. It keeps loading forever and the respective button does not work. The loading symbol keeps spinning infinitely.

 

It looks like this:

 

spotify_problem.png

 

I have tried it on different computers (Mac, PC) and with different browsers (Firefox, Chrome).

Reply
1 Reply

Hey there! 

 

Thanks for bringing this up to our attention and welcome to the Community. 

 

Can you try clearing your cache/cookies or an incognito window? That should do the trick. If it doesn't, we'd suggest you to get in touch with our Support team via email at  https://www.spotify.com/about-us/contact/contact-spotify-account or via Twitter @SpotifyCares.

 

Let us know if you have any other questions 🙂

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