Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
2024-12-10 12:26:34 AM
Meghanleegill
Casual Listener
8636 Views
1 replies
9 likes
Security

8636 Views
1 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
20 hours ago
g2_gdlm
Casual Listener
477258 Views
979 replies
111 likes
Account

477258 Views
979 replies
111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1209643 Views
119 replies
117 likes
Account

1209643 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-12-23 3:53:03 PM
Joan
Moderator
119672 Views
72 replies
12 likes
Account
Login
Premium

119672 Views
72 replies
12 likes

cancelled sub still runninjg-???

My spotify just took my cash from my bank while i had cancel my sub a month ago(i only payed for a month),and i checked that i cancelled my sub, and i did. STILL it took money and it dosnt even say that im subscribing on twitch, and i cant even find ...

lurifax69
Casual Listener
My spotify just took my cash from my bank while i had cancel my sub a month ago(i only payed for a month),and i checked that i cancelled my sub, and i did. STILL it took money and it dosnt even say t...
2016-03-30 2:59:28 PM
2016-04-22 7:46:36 PM
osornios
Spotify Star
282 Views
6 replies
0 likes
Subscription

282 Views
6 replies
0 likes

Paying for premium without getting it?!

Hi everyone, I had Spotify Premium half a year ago, and then I didn't want it anymore. I therefore cancelled my subscription. The Problem: Now Spotify (Denmark) keeps withdrawing money for premium (99 DKK every month). I can't seem to find any way to...

Soren_Jensen
Newbie
Hi everyone, I had Spotify Premium half a year ago, and then I didn't want it anymore. I therefore cancelled my subscription. The Problem: Now Spotify (Denmark) keeps withdraw...
2016-04-21 2:35:52 PM
2016-04-22 7:45:48 PM
Maxim
Spotify Star
187 Views
1 replies
0 likes
Subscription

187 Views
1 replies
0 likes

Spotify premium down to free!!

Hi, i´m trying to contact some customer support, but right now i realized that it does not exist... so i´ll trying this way. 12 april i pay for my suscription of the month and everything was working just perfect, today i was listening my music and fr...

Ajbejarano
Casual Listener
Hi, i´m trying to contact some customer support, but right now i realized that it does not exist... so i´ll trying this way. 12 april i pay for my suscription of the month and everything was...
2016-04-21 11:40:02 PM
2016-04-22 7:42:40 PM
osornios
Spotify Star
555 Views
5 replies
1 likes
Account
Free
Login
Other
Premium
Subscription

555 Views
5 replies
1 likes

Being charged twice a month

Hiya,I have been a premium member for a few months now but then I got unidays and changes my account to the discount student one. But I'm still being charged £9.99 but then also being charged the £4.99 as well.I don't know what to do to change and st...

Chloe96
Casual Listener
Hiya, I have been a premium member for a few months now but then I got unidays and changes my account to the discount student one. But I'm still being charged £9.99 but then also being charged the...
2016-04-03 4:24:25 PM
2016-04-22 7:40:00 PM
Maxim
Spotify Star
265 Views
5 replies
0 likes
Account
Free
Premium
Subscription

265 Views
5 replies
0 likes

Can't play any more songs on my iPhone but I'm still connected to the Internet

Every time I go into my Spotify all the songs are blanked out like I'm not connected to he internet but I am. And when I try to connect my phone to my computer with Spotify it says on the computer that my device is premium user only?

Jarrod2
Newbie
Every time I go into my Spotify all the songs are blanked out like I'm not connected to he internet but I am. And when I try to connect my phone to my computer with Spotify it says on the computer th...
2016-04-20 7:06:17 AM
2016-04-22 4:48:13 PM
gnovella16
Roadie
132 Views
1 replies
0 likes
Account
Other
Premium
Subscription

132 Views
1 replies
0 likes

Change account name

Hello there! I'm sorry if there is already a subject out there with this problem, but would really appreciate some input from you lot.I used to share a spotify account with my partner and we named our account "Fabendomi" (to both our names).Since we ...

Fabosaurus
Newbie
Hello there! I'm sorry if there is already a subject out there with this problem, but would really appreciate some input from you lot. I used to share a spotify account with my partner&nb...
2016-04-22 1:59:14 PM
2016-04-22 4:43:55 PM
Maxim
Spotify Star
218 Views
1 replies
0 likes
Account

218 Views
1 replies
0 likes

Hacked premium account

Hello. Today someone changed the email and password of my spotify premium account. I got an email that my adress had been changed and I sent an email back but I haven't gotten any response yet. I was still able to get on the account using facebook lo...

jibberjocke
Newbie
Hello. Today someone changed the email and password of my spotify premium account. I got an email that my adress had been changed and I sent an email back but I haven't gotten any response y...
2016-04-22 1:28:43 AM
2016-04-22 2:31:37 PM
user-removed
Not applicable
290 Views
2 replies
0 likes
Account
Login
Premium
Security
Subscription

290 Views
2 replies
0 likes

My account is stolen.

Hi, It seems that my account has been stolen. They changed email and password information.I can only access throught facebook connect.It was a premium account. I want my account back, but I've tried to contact with spotify several times.... but no re...

Vkurt78
Casual Listener
Hi, It seems that my account has been stolen. They changed email and password information. I can only access throught facebook connect. It was a premium account. I want my accou...
2016-04-22 11:06:26 AM
2016-04-22 2:27:22 PM
Vkurt78
Casual Listener
204 Views
3 replies
0 likes
Account
Login
Security

204 Views
3 replies
0 likes

1 month Gift card expired after 13 days??

I had been using a credit card for a premium subscription but I got rid of that card so my subscription expired on March 22nd. On April 9th I bought a $10 gift card to use. Everything was working well until the 22nd this month. It seems Spotify tried...

Redthunder23
Casual Listener
I had been using a credit card for a premium subscription but I got rid of that card so my subscription expired on March 22nd. On April 9th I bought a $10 gift card to use. Everything was...
2016-04-22 6:39:08 AM
2016-04-22 2:25:13 PM
user-removed
Not applicable
328 Views
2 replies
0 likes
Account
Free
Other
Premium
Subscription

328 Views
2 replies
0 likes

Spotify charging twice monthly

Upgraded my mobile plan, spark the provider insists they are paying my Spotify premium bill as part of my plan and said I need to contact Spotify regarding the double payment, is there anyway to contact them other than this community board?

Hannahb01
Newbie
Upgraded my mobile plan, spark the provider insists they are paying my Spotify premium bill as part of my plan and said I need to contact Spotify regarding the double payment, is there anyway to cont...
2016-04-22 10:50:45 AM
2016-04-22 1:34:58 PM
user-removed
Not applicable
157 Views
1 replies
0 likes
Account
Subscription

157 Views
1 replies
0 likes

Spotify Premium with Telekom

Ich habe eine Mail von Spotify erhalten die besagt: "Deine Spotify Unlimited Zahlung über PayPal wurde leider abgelehnt."Das Problem ist, dass ich Spotify als Telekom-Entertain-Kunde gebucht habe und auch an die Deutsche Telekom bezahle. Der Support ...

chrissofvista
Newbie
Ich habe eine Mail von Spotify erhalten die besagt: "Deine Spotify Unlimited Zahlung über PayPal wurde leider abgelehnt." Das Problem ist, dass ich Spotify als Telekom-Entertain-Kunde gebucht habe u...
2016-04-22 12:56:12 PM
2016-04-22 1:00:49 PM
user-removed
Not applicable
261 Views
1 replies
0 likes
Account
Other
Premium

261 Views
1 replies
0 likes

Premium Payment Issues and Deleted/Replaced Playlists [HACKED?]

First Problem: In the Philippines, a 9 PHP premium for 3 months was offered. So, without hesitation, I signed up for it and ended up paying for 129 PHP/month and then it said that my spotify account is located in Sweden. (Sorry for the language) But,...

c-sick
Newbie
First Problem: In the Philippines, a 9 PHP premium for 3 months was offered. So, without hesitation, I signed up for it and ended up paying for 129 PHP/month and then it said that my spotify...
2016-04-22 10:31:17 AM
2016-04-22 12:57:58 PM
user-removed
Not applicable
188 Views
1 replies
0 likes
Account
Premium
Security
Subscription

188 Views
1 replies
0 likes

My account is accessible from web page with old,compromised password that I cannot reset

My issue is easier to understand if I use a bullet list: I created my account years ago (2012?) with a username and password. The password is an old one and was compromised years ago. At some point my account merged with my Facebook accountRecently I...

La_Flama_Blanca
Newbie
My issue is easier to understand if I use a bullet list: I created my account years ago (2012?) with a username and password. The password is an old one and was compromised years ago. ...
2016-04-22 1:08:42 AM
2016-04-22 12:51:03 PM
user-removed
Not applicable
175 Views
1 replies
0 likes
Account
Security

175 Views
1 replies
0 likes

Unauthorized user using my account. How to secure my account?

Alright, so someone obtained my password and has changed it to log me out. Luckily I still have one instance of spotify open with my account in use. Unfortunately, my email is wrong and I cannot just change the password. I have facebook connected for...

DiscoNightFever
Casual Listener
Alright, so someone obtained my password and has changed it to log me out. Luckily I still have one instance of spotify open with my account in use. Unfortunately, my email is wrong an...
2016-04-22 8:03:34 AM
2016-04-22 12:37:23 PM
user-removed
Not applicable
1294 Views
3 replies
0 likes
Security

1294 Views
3 replies
0 likes

Cosmote stiil on free

I activate the premium via cosmote i pay and cosmote said that i have activate it. Also i have syc my spotify account and my number with the spotify account.But after all i still on free version !

user-removed
Visitor
I activate the premium via cosmote i pay and cosmote said that i have activate it. Also i have syc my spotify account and my number with the spotify account.But after all i still on free version !
2016-04-19 7:54:07 AM
2016-04-22 10:56:06 AM
stefaura1992
Newbie
292 Views
2 replies
0 likes
Premium

292 Views
2 replies
0 likes

Solved!! MOL Spotify 1 month sold out!!

How come can sold out???!!I don't have credit card then how to subscribe per month like thisI already reload my mol account! Spotify, Subscription,

haziq
Casual Listener
How come can sold out???!! I don't have credit card then how to subscribe per month like this I already reload my mol account! Spotify, Subscription,
2016-04-12 9:13:08 AM
2016-04-22 8:11:01 AM
JohnnyAk
Casual Listener
888 Views
5 replies
0 likes
Subscription

888 Views
5 replies
0 likes

Account payment failure

My credit card has been billed but I have received several emails stating that payment failed and now my premium has been affected I'm not sure how to get in touch with anyone

Serenitysjay
Newbie
My credit card has been billed but I have received several emails stating that payment failed and now my premium has been affected I'm not sure how to get in touch with anyone
2016-04-22 3:04:22 AM
2016-04-22 8:09:43 AM
user-removed
Not applicable
178 Views
1 replies
0 likes
Account
Other
Premium
Subscription

178 Views
1 replies
0 likes

Solved!! Closed

N/A

hsukrystin1995
Newbie
N/A
2016-04-21 3:14:00 AM
2016-04-22 5:58:13 AM
LordRollin
Community Legend
252 Views
1 replies
0 likes
Account
Free
Premium
Subscription

252 Views
1 replies
0 likes

Solved!! Premium Spotify

Last year around October or so, I cancelled spotify premium, but I realized today after join with sparks to get my spotify premium back I have been charged all this months without knowing, and using the premium. I would like to know what happened, an...

Ana100988
Casual Listener
Last year around October or so, I cancelled spotify premium, but I realized today after join with sparks to get my spotify premium back I have been charged all this months without knowing, and using ...
2016-04-13 9:45:27 PM
2016-04-22 5:52:59 AM
Ana100988
Casual Listener
519 Views
7 replies
0 likes
Premium
Subscription

519 Views
7 replies
0 likes

my account

I had subscribed for the free 30 day premium, I tried cancelling from my iphone the day it expired and spotify wuld not give me a confirmation. It only took me to tha page that asked why I wanted to cancel. Finally a few days later when I tried again...

DDFED
Casual Listener
I had subscribed for the free 30 day premium, I tried cancelling from my iphone the day it expired and spotify wuld not give me a confirmation. It only took me to tha page that asked why I wanted to ...
2016-04-21 4:29:31 AM
2016-04-22 5:51:34 AM
LordRollin
Community Legend
130 Views
1 replies
0 likes
Account
Free
Subscription

130 Views
1 replies
0 likes

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