(imac late 2014, iPhone 😎
(macOS Catalina, iOS 13)
My Question or Issue
I use a VPN periodically for obvious reasons. Twice recently I've had my account flagged for suspicious activity and had to change my password, and since the "suspicious activity" alert doesn't tell me what Spotify thinks was suspicious, I'd guess it's logging in from another location, especially if it's a different country. It's a real pain to have to be changing my password so frequently, and I really don't think there's somebody out there trying to access my account over and over. Is there any way to prevent this, or do I have to shut down Spotify whenever my VPN is turned on so that I don't get flagged? Or is it really more likely that I'm getting targeted by hackers?
Solved! Go to Solution.
Hey there @ArcaneTheWoof!
Just wanted to jump in here to add a bit more info to the great security steps @OneByBoo has already listed.
The password resets you mention are an automatic security measure from Spotify and won’t always be triggered by the same factors. We cannot disclose the exact protocols they follow in order to keep the system secure.
We don't advise using a VPN with Spotify and it's possible that it is a part of the reason why you're experiencing this.
We'd recommend following the steps above to secure your account and not having an active VPN when using Spotify.
Keep us in the loop on this!