Verification Email

[Macymoo1997]

Hi,

I sent up spotify premium on the wrong email address.  I have since logged in and changed the email address as I knew the username.. However, the verification email was never received.  Can this be resent?  P.S. I paid for Spotify by adding the costs to a mobile phone bill so no verification was necessary but it causes issues with Alexa as i believes I do not have a valid premium spotify account.  Please help?

[Astame]

Hi there @Macymoo1997

Could you be a little more specific about how you signed up for Spotify Premium. What payment method did you use?

[Macymoo1997]

Hi, I paid by pay by mobile.... It allows you to charge spotify payments to
your mobile phone bill. The payment was successful and I show as a spotify
premium customer but Alexa advises I cannot use my Spotify account as I'm
not a premium member. I'm sure it linked to the verification email that I
never received.

[Astame]

@Macymoo1997

Log in with your Premium account on the Spotify website and check your email. If it's not the primary email you are using, change that email to your currently one. Every Spotify premium subscription contains a receipt which is sent to your email linked to your account.

Also follow these steps.

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction: