Vodafone Spotify premium offer - Transferring onto existing premium account

[annawakeford]

Hi,

I cancelled my Spotify Premium and waited for my last payment to expire before signing up to Spotify Premium using the link I was given by Vodafone.

My account now says that it's linked to the Vodafone deal, but when I log in to my account it still says that I need to upgrade to Spotify Premium to listen to tracks offline.

Clearly something isn't synching up - can you please help? Vodafone tell me I need to create a new account, but I don't really want to.

Thanks,

Anna

[Peter__]

What does it say under subscription status here?
https://www.spotify.com/account/overview/

[annawakeford]

Hi, thanks for replying. It says I'm on Spotify Free. How do I change this?

[Joe]

Could you try logging out and back in, making sure to use the username shown on your account overview or your facebook credentials if the username is a 10 digit number.

If that doesn't work, please get in touch with the support guys here. If you get an automated response directing you back to the community or to the help pages, please reply to it by email and you will hear back from one of the team shortly.