Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Yesterday I bought a code in a store and when I tried to upgrade this was the message I got... I´ve tried atleast 5 times...
Solved! Go to Solution.
@gardset wrote:
Maybe needless to say I got the same problem? Going out to sleep in a tent for some days now, and I really need the OffLine mode with premium, but my 3 month Spotify premium doesn't work (We are currently not able to redeem this code).
There has to be a problem, because I bought it two days ago, and I have done this many times, so I'm sure I'm doing it right...
Hopefully, the team will be able to help you out here, as was said before this is being investigated 🙂
I would hope that full functionality will return at some point today.
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
When I logg in i just click logg in with facebook ? , And I dont know the password, and the e-mail have I never heard about -_- Its "[snip - email]" not [snip - email], Can you please call me and change all that ? The number is right , And I have a Samsung not a Sony Ericsson -_-
Definitely something not right. If you could get in touch with the customer services team directly using the online contact form including the code they will be able to lend a hand to get it redeemed on your account.
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Same thing here 😞
I got a Receipt with the code on and I´ve done it before... It has always worked in the past...
I have the same problem
Sent the code...
I got this message as well !
Is there anyone that got any idea why this is happening ?
I would pay by creditcard or paypal, if i could afford it, but cant at this point.
Edit: now it works...
I have the same problem!!!
i have tried to redeem the code several times but it doesn`t work. That massage is the only thing that comes up.
What can i do????
Should I use the Contact Form thing????
I'm sorry to hear that you are having a problem with this.
Could you try using a different web browser, and let us now how it goes ?
Not working!!! Have sent you my code in Contact Form:)
Really?! I don`t have all day!!!
I am going out soon!!!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…