We're all mixed up

[loczard98]

Plan

Premium

Country

USA

Device

Doesn't matter

Operating System

Same

My Question or Issue

So, I just moved from Spain to the USA and I can't update my country so I can use my American credit card to pay the monthly subscription. It shows an error code saying: 

We're all mixed up

Refresh this page or try again later. It may take some time to get things up again.

Refreshing the page or trying again later, sadly, doesn't work.

[Maxim]

Hey @loczard98,

Thanks for reaching out.

Please give it a try on another device or in another browser. 🙂 You can also try using this link.

Let me know how it goes.

[loczard98]

Tried to use other browser and didn't work, and yeah that's where I was trying to change my country from (the link). Same problem with another device too.

[Maxim]

Hey @loczard98,

Thanks for letting me know.

Please try going to https://www.spotify.com/premium/, choosing a plan and entering your payment details there. Make sure that US is selected at the bottom of the page where it says Change your country.

Let me know how it goes! 🙂

[loczard98]

Thank you for your help Maxim! Had to cancel my plan and start a new one changing countries first. May God bless your day.

[Maxim]

Hey @loczard98,

Glad to hear you've figured it out. Have a great day!