Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 414715 Views
  • 965 replies
  • 108 likes
  • Account
  • 414715 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181453 Views
  • 119 replies
  • 116 likes
  • Account
  • 1181453 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 102107 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 102107 Views
  • 68 replies
  • 10 likes

Charged for premium

Hi, I was just charged for premium when I should have been charged the student rate as I have been a full-time student for the past few years. I am trying to determine why this changed as I have been charged $5.40 on Nov 3. Then this month I was char...

  • Casual Listener
  • Hi, I was just charged for premium when I should have been charged the student rate as I have been a full-time student for the past few years. I am trying to determine why this changed as I have...
  • hellrazoromega
  • Casual Listener
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Can't log in in foreign country

I am in South Korea and got logged out of my account after two weeks of being here, when I try to log in I keep getting a message saying that Ican only use Spotify for 14 days if I am out of my country. What can I do?

  • Newbie
  • I am in South Korea and got logged out of my account after two weeks of being here, when I try to log in I keep getting a message saying that I can only use Spotify for 14 days if I am out of my cou...
  • jmonty777
  • Newbie
  • 203 Views
  • 1 replies
  • 0 likes
  • Login
  • 203 Views
  • 1 replies
  • 0 likes

No puedo pagar premium con PAYPAL

Llevo dos semanas intentando hacer pago por medio de paypal para adquirir spotify premiun

  • Newbie
  • Llevo dos semanas intentando hacer pago por medio de paypal para adquirir spotify premiun 
  • 696 Views
  • 0 replies
  • 1 likes
  • Premium
  • 696 Views
  • 0 replies
  • 1 likes

Solved!! Wrong artists' page

Hello, My music I uploaded via Distrokid is showing on another artists' page.I can even see all his stats related to his songs. I already started a separation request some time ago but this problem is still ongoing. can you please help me out? thanks...

  • Casual Listener
  • Hello,    My music I uploaded via Distrokid is showing on another artists' page. I can even see all his stats related to his songs.   I already started a separation request some t...
  • Maxim
  • Spotify Star
  • 503 Views
  • 3 replies
  • 0 likes
  • Account
  • 503 Views
  • 3 replies
  • 0 likes

Pay once listen all year

Hi guys I just changed my subscription from monthly to pay once listen all year option. But I just realised that I already for December I paid the monthly already how des this goes will I get a refund of the yearly option will start from next year Ja...

  • Newbie
  • Hi guys I just changed my subscription from monthly to pay once listen all year option. But I just realised that I already for December I paid the monthly already how des this goes will I get a refun...
  • 596 Views
  • 0 replies
  • 0 likes
  • 596 Views
  • 0 replies
  • 0 likes

Premium to Family

Hello I have been wodering what happens when you upgrade premuim account to family member account. Is he/she still get charged for the premium account or spotify automatically cancel the subscription ? And also what will happen if that person is no l...

  • Newbie
  • Hello I have been wodering what happens when you upgrade premuim account to family member account. Is he/she still get charged for the premium account or spotify automatically cancel the subscri...
  • 115 Views
  • 0 replies
  • 0 likes
  • Account
  • 115 Views
  • 0 replies
  • 0 likes

Where are my playlists???!!!

I was out from my country for a month so I just re-opened spotify after more than one month and ... surprise (!!!) ... I couldn't find my playlists anymore!!!! Does anyone knows if the free Spotify "erase" your playlists if you don't use Spotify for ...

  • Newbie
  • I was out from my country for a month so I just re-opened spotify after more than one month and ... surprise (!!!) ... I couldn't find my playlists anymore!!!!  Does anyone knows if the free Sp...
  • 142 Views
  • 0 replies
  • 0 likes
  • Account
  • 142 Views
  • 0 replies
  • 0 likes

Plano familiar

Ola tudo bem? Meu marido nao consegue alterar o plano dele para o plano familiar. Eu ja mandei o convite para o email e alterei minha conta para o plano familiar corretamente. O site da a mensagem "ops algo deu errado". Eu nao sei se eu cadastrei meu...

  • Newbie
  • Ola tudo bem? Meu marido nao consegue alterar o plano dele para o plano familiar. Eu ja mandei o convite para o email e alterei minha conta para o plano familiar corretamente. O site da a mensagem&...
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

update payment method failed

Um, of course it fails! What kind of idiots don't ask for the name on your credit card. So my new card has a different first name since my bank decided to just use an initial for all first names. But when I go to enter the new payment method nowhere ...

  • Casual Listener
  • Um, of course it fails!  What kind of idiots don't ask for the name on your credit card.  So my new card has a different first name since my bank decided to just use an initial for all firs...
  • 181 Views
  • 0 replies
  • 0 likes
  • Account
  • 181 Views
  • 0 replies
  • 0 likes

Can't update card details

I've had Spotify Premium for a while now and it's been fine. Recently my card expired so obviously my paymens were unable to go through. I tried to update my card details but each time I enter all my new card info it just gives me a message saying "u...

  • Newbie
  • I've had Spotify Premium for a while now and it's been fine. Recently my card expired so obviously my paymens were unable to go through. I tried to update my card details but each time I enter all my...
  • Joetrade
  • Casual Listener
  • 1271 Views
  • 7 replies
  • 0 likes
  • 1271 Views
  • 7 replies
  • 0 likes

Resetting password, expired email

I've forgotten my Spotify password and I believe my account is linked to an old email account I can't access. Therefore cannot reset my password. What is the best solution to this? Thanks, Daniel

  • Casual Listener
  • I've forgotten my Spotify password and I believe my account is linked to an old email account I can't access. Therefore cannot reset my password. What is the best solution to this?  Thanks, &n...
  • 294 Views
  • 0 replies
  • 0 likes
  • Account
  • 294 Views
  • 0 replies
  • 0 likes

All liked Songs disappeared

Hey There, last Week there went something wrong with my account, suddenly all my Family Members were gone and it seems like all my liked songs disappeared and there are only some Songs left which i never added in my list.All the current Songs there w...

  • Visitor
  • Hey There,   last Week there went something wrong with my account, suddenly all my Family Members were gone and it seems like all my liked songs disappeared and there are only some Songs ...
  • 499 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 499 Views
  • 0 replies
  • 0 likes

Spotify is frozen.

My main spotify account is frozen. It's stuck on a track that is 2:17s long but according to the counter 2491:50s (this was yesterday), it just keeps on counting as though it's playing, nothing is playing. I've tried logging out, clicking on another ...

  • Newbie
  • My main spotify account is frozen. It's stuck on a track that is 2:17s long but according to the counter 2491:50s (this was yesterday), it just keeps on counting as though it's playing, nothing is pl...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Problemi sconto studenti

Sono abbonato a Spotify Premium con un abbonamento mensile regolare. Essendo studente Universtario ho diritto allo sconto studenti. Chiedo se fosse possibile usufruirne senza dover creare un nuovo account e se si, come svolgere il procedimento.Grazie...

  • Newbie
  • Sono abbonato a Spotify Premium con un abbonamento mensile regolare. Essendo studente Universtario ho diritto allo sconto studenti. Chiedo se fosse possibile usufruirne senza dover creare un nuovo ac...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Campaign has already been used

Hi, I get an error message when trying to activate the 9 kr./month offer : https://www.spotify.com/se/purchase/panel/?utm_source=twitter_se_affinity_na_subs&utm_medium=paidsocial&utm_campaign=2017q4_global_se_premiumbusiness_holiday_intro+92242&intro...

  • Newbie
  • Hi,   I get an error message when trying to activate the 9 kr./month offer :   https://www.spotify.com/se/purchase/panel/?utm_source=twitter_se_affinity_na_subs&utm_medium=paidsocia...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Trouble logging in and changing password

Hi, tried to login, but system does not allow me to login. When I try to change my password by clicking the link in the email, the system complaints that the link has already been used. I did this a number of times, sending myself 5 password reset em...

  • Newbie
  • Hi,   tried to login, but system does not allow me to login. When I try to change my password by clicking the link in the email, the system complaints that the link has already been used. &nb...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Discover Weekly

Hi, As a vivid user of your Discover Weekly feature I have noticed I'm getting some/more and more unwanted finnish pop-songs in my list.Now, I have probably at some stage listened to some Finnish band, but, since I am now mostly using the Discover We...

  • Newbie
  • Hi,   As a vivid user of your Discover Weekly feature I have noticed I'm getting some/more and more unwanted finnish pop-songs in my list. Now, I have probably at some stage listened to s...
  • 127 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 127 Views
  • 0 replies
  • 0 likes

Can't login webplayer, no errormessage

Hey, I can't seem to log in to the webplayer. When I try, I just get redirected to the login page. I know I'm filling in my email address+pw correctly, because if I fill it in incorrectly I get an error message that I've done so. I've logged onto the...

  • Newbie
  • Hey, I can't seem to log in to the webplayer. When I try, I just get redirected to the login page. I know I'm filling in my email address+pw correctly, because if I fill it in incorrectly I get an er...
  • 148 Views
  • 0 replies
  • 0 likes
  • Login
    Premium
  • 148 Views
  • 0 replies
  • 0 likes

Help Transferencia de cuenta de UK a Espana

Hola, Tengo spotify premiun en el Reino Unido pero ahora vivo en Espana y quiero que me lo cobren en mi cuengta espanola .Podriais decirme si simplemente se puede transferir o tengo que cancelar la suscripcion en UK y hacer una nueva en Esapna ? Si e...

  • Newbie
  • Hola, Tengo spotify premiun en el Reino Unido pero ahora vivo en Espana y quiero que me lo cobren en mi cuengta espanola . Podriais decirme si simplemente se puede transferir o tengo que cancelar ...
  • 344 Views
  • 0 replies
  • 0 likes
  • 344 Views
  • 0 replies
  • 0 likes

2 accounts problem

Hi therei think I have two accounts with spotifyhow can I stop the premium & continue with the family?

  • Newbie
  • Hi there i think I have two accounts with spotify how can I stop the premium & continue with the family?
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes