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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 399017 Views
  • 950 replies
  • 107 likes
  • Account
  • 399017 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171813 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171813 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99168 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99168 Views
  • 68 replies
  • 10 likes

Registration doesn't work

I have registered and paid Family Premium. Now when trying to register my daughters account I get - wait for it nothing. I send out the invite, click the link and enter all the info to register her. Click through the Captcha and click send. Waiting w...

  • Casual Listener
  • I have registered and paid Family Premium. Now when trying to register my daughters account I get - wait for it  nothing.   I send out the invite, click the link and enter all the info to...
  • JJ9999
  • Casual Listener
  • 411 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 411 Views
  • 1 replies
  • 0 likes

123techbot

123techbot

  • Regular
  • 123techbot
  • 64 Views
  • 0 replies
  • 0 likes
  • 64 Views
  • 0 replies
  • 0 likes

dvbedrfgbnrfgt

fgnedrgvfberfgvdfvb

  • Regular
  • fgnedrgvfberfgvdfvb
  • 67 Views
  • 0 replies
  • 0 likes
  • 67 Views
  • 0 replies
  • 0 likes

Account being used somewhere else

My music regularly stops playing and then I get a notification saying my account is being used somewhere else. I tried removing all approved applications, changing my password and logging out on all devices. I noticed however, that Sonos keeps poppin...

  • Newbie
  • My music regularly stops playing and then I get a notification saying my account is being used somewhere else. I tried removing all approved applications, changing my password and logging o...
  • 93 Views
  • 0 replies
  • 0 likes
  • Account
    Security
  • 93 Views
  • 0 replies
  • 0 likes

sdxfc

rdxcfc

  • Regular
  • rdxcfc
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Solved!! can't log into my premium account

I've already contacted customer service twice about this without much help. These forums seem a bit more active. I pay for this service every single month, so I find it wrong that I'm completely locked out of my account. When I contacted customer ser...

  • Visitor
  • I've already contacted customer service twice about this without much help. These forums seem a bit more active. I pay for this service every single month, so I find it wrong that I'm completely lock...
  • rufusb
  • Newbie
  • 64903 Views
  • 9 replies
  • 6 likes
  • Login
    Premium
  • 64903 Views
  • 9 replies
  • 6 likes

I Have Lost All Access to My Account and I Can't Discontinue My Subscription

I used an old email address to register for Spotify. I then signed up for premium. Later my email was disconnected and my phone broke so now I have no way to access my account. I forgot my username and Spotify can't send an email to help me reset my ...

  • Casual Listener
  • I used an old email address to register for Spotify. I then signed up for premium. Later my email was disconnected and my phone broke so now I have no way to access my account. I forgot my username&n...
  • phillq23
  • Newbie
  • 307 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 307 Views
  • 2 replies
  • 0 likes

I'm not abroad!

after living in Denmark for five years, having used Spotify almost every day (and obviously changed account location to DK) I suddenly can't log in because "you can only use Spotify abroad for 14 days". so, what do I do now?

  • Newbie
  • after living in Denmark for five years, having used Spotify almost every day (and obviously changed account location to DK) I suddenly can't log in because "you can only use Spotify abroad for 14 day...
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

My account associated with another person?

Hi guys! I'm noticing somebody changing songs with my Spotify account. Going into settings it's associated with my facebook account, my credit card, but an email address I don't recognize. What should I do? Thank you!

  • Casual Listener
  • Hi guys!   I'm noticing somebody changing songs with my Spotify account. Going into settings it's associated with my facebook account, my credit card, but an email address I don't recognize. W...
  • jrubensco
  • Regular
  • 191 Views
  • 3 replies
  • 0 likes
  • 191 Views
  • 3 replies
  • 0 likes

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tgfhbt

  • Casual Listener
  • tgfhbt
  • 72 Views
  • 0 replies
  • 0 likes
  • 72 Views
  • 0 replies
  • 0 likes

No more unlimited skips

For the past couple of weeks, I was able to skip as many songs as I wanted and rewind them. Now, I can’t do that anymore and I only get the 6 skips thing again. Just to clarify, I’ve never had this account as premium. I’m getting tired of listening t...

  • Visitor
  • For the past couple of weeks, I was able to skip as many songs as I wanted and rewind them. Now, I can’t do that anymore and I only get the 6 skips thing again. Just to clarify, I’ve never had this a...
  • Maxim
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Unlimited
  • 331 Views
  • 1 replies
  • 0 likes

Ok

Iits okThanks 

  • Newbie
  • Iits ok Thanks 
  • 105 Views
  • 0 replies
  • 0 likes
  • Other
  • 105 Views
  • 0 replies
  • 0 likes

TAB- DEVICE IN OFFLINE MODE

Hi What does mean the settings on profile account: DEVICE IN OFFLINE MODE. Which device are supposed to be in offline mode. For example I have an amplifier which i'm connected to my phone through spotify connect. Does mean that when my device (amplif...

  • Newbie
  • Hi    What does mean the settings on profile account: DEVICE IN OFFLINE MODE. Which device are supposed to be in offline mode. For example I have an amplifier which i'm connected to my ph...
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Family Japan

Any news about Spotify Family in Japan?

  • Casual Listener
  • Any news about Spotify Family in Japan?
  • arthurbryant
  • Newbie
  • 1427 Views
  • 5 replies
  • 1 likes
  • Premium
    Subscription
  • 1427 Views
  • 5 replies
  • 1 likes

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jkabdfksbdafkjabdfkjabdksfjbakjdsfb

  • Regular
  • jkabdfksbdafkjabdfkjabdksfjbakjdsfb
  • 75 Views
  • 0 replies
  • 0 likes
  • 75 Views
  • 0 replies
  • 0 likes

Spotify doesn't update my e-mail (Please help me)

Hi, I contacted the Help Support yesterday but they said they will answer me to the e-mail that I'm actually trying to change because I can't aceed to it. I'm a Spotify Facebook user so I changed my e-mail on Facebook, but the obsolete e-mail won't c...

  • Newbie
  • Hi,  I contacted the Help Support yesterday but they said they will answer me to the e-mail that I'm actually trying to change because I can't aceed to it.   I'm a Spotify Facebook user ...
  • 136 Views
  • 0 replies
  • 0 likes
  • Account
  • 136 Views
  • 0 replies
  • 0 likes

Is there a way to stop making the songs I listen to affect the song recommendations? (Discover/ mix)

I like listening to songs with lyrics and stuff, but when I am doing homework those kinds of songs can be distracting, so I listen the the deep focus playlist. Unfortunately, when I do this, the songs affect what spotify thinks I like, and when I go ...

  • Newbie
  • I like listening to songs with lyrics and stuff, but when I am doing homework those kinds of songs can be distracting, so I listen the the deep focus playlist. Unfortunately, when I do this, the song...
  • jsannn
  • Community Legend
  • 349 Views
  • 1 replies
  • 1 likes
  • 349 Views
  • 1 replies
  • 1 likes

Cant remember my email adress

I have a very anoying problem for a fey weeks. I cant remember the email adress of my account.. so my little brother cant use my spotify acc atm... he asks me everyday so thats why i am here

  • Newbie
  • I have a very anoying problem for a fey weeks. I cant remember the email adress of my account.. so my little brother cant use my spotify acc atm... he asks me everyday so thats why i am here
  • 241 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
  • 241 Views
  • 0 replies
  • 0 likes

Spotify Free

Hope can listen to music by using free version on phones in Taiwan.

  • Newbie
  • Hope can listen to music by using free version on phones in Taiwan.
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes