Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

284200 Views

529 replies

34 likes

Account
Free
  • 284200 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13563 Views

6 replies

11 likes

Security
  • 13563 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539123 Views

990 replies

114 likes

Account
  • 539123 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129497 Views

74 replies

12 likes

Account
Login
Premium
  • 129497 Views
  • 74 replies
  • 12 likes

Automatically switched from Premium to Family , now being billed $14.99 instead of $9.99

Why would my premium subscription automatically switch to a family subscription? I got a random email after looking back around 1 month ago that says "Welcome to Spotify Family" . Now I'm getting billed $14.99 a month instead of $9.99. Does anyone kn...

Newbie

Why would my premium subscription automatically switch to a family subscription?  I got a random email after looking back around 1 month ago that says "Welcome to Spotify Family" .  Now I'm...

johnsibly

Casual Listener

1571 Views

3 replies

2 likes

Account
Premium
Subscription
  • 1571 Views
  • 3 replies
  • 2 likes

Someone else is using my spotify

I logged on the spotify today and someone else's name and picture is on my account. As well as a whole bunch of music i don't listen to. I changed my password already but I want to change my name and picture.

Newbie

I logged on the spotify today and someone else's name and picture is on my account. As well as a whole bunch of music i don't listen to. I changed my password already but I want to change my name and...

271 Views

0 replies

0 likes

  • 271 Views
  • 0 replies
  • 0 likes

i paid for the new 0.99 cents offer for 3 months didn't get it

Paid for the 3 months 99 cents offer but I haven't gotten premium tried all recommended solutions I checked my bank account and it went through checked all my emails to make sure it wasn't a 2nd account/email as well. Help?

Newbie

Paid for the 3 months 99 cents offer but I haven't gotten premium tried all recommended solutions I checked my bank account and it went through checked all my emails to make sure it wasn't a 2nd acco...

259 Views

0 replies

0 likes

  • 259 Views
  • 0 replies
  • 0 likes

Was my account hacked or is Spotify acting up?

I just checked 2017wrapped and the "Favorite songs" list is made up of songs and artists I have NEVER heardd of: Kempi, Ragarox, Kringeratey (and one I can't even write).. I have never heard of these bands.Anyone esle seeing this or is it just me?

Seleccion_002.png Seleccion_003.png

Music Fan

I just checked 2017wrapped and the "Favorite songs" list is made up of songs and artists I have NEVER heardd of:       Kempi, Ragarox, Kringeratey (and one I can't even ...

Gaba_p

Music Fan

746 Views

4 replies

0 likes

Account
Security
  • 746 Views
  • 4 replies
  • 0 likes

Music changing randomly, random account connected

Hey! was just playing some songs like usual on spotify when the music stopped all of a sudden and i could see it playing on something else, the music had changed too. It was showing in the "avaliable units" thingy in bottom right corner that it was b...

Newbie

Hey! was just playing some songs like usual on spotify when the music stopped all of a sudden and i could see it playing on something else, the music had changed too. It was showing in the "avaliable...

288 Views

0 replies

0 likes

  • 288 Views
  • 0 replies
  • 0 likes

Someone is abusing my account

Dear community, It started like one month ago when I received an email by Spotify that I switched to family premium. I was wondering because I didn't ever touch it and just cancelled it. Now I realised when I was online at home that someone was using...

Newbie

Dear community,    It started like one month ago when I received an email by Spotify that I switched to family premium. I was wondering because I didn't ever touch it and just cancelled i...

IguanaSetup

Community Legend

539 Views

1 replies

0 likes

  • 539 Views
  • 1 replies
  • 0 likes

Changing country by keeping the payment methode and Creditcard

Hi all, i want to change the country but want to keep the creditcard for paymant.I have a company AMEX creditcard signed in Netherland but work and live in Germany.How can i switch the coiuntry in my account so that i can use the german account with ...

Newbie

Hi all,   i want to change the country but want to keep the creditcard for paymant.I have a company AMEX  creditcard signed in  Netherland but work and live in Germany.How can i...

246 Views

0 replies

0 likes

  • 246 Views
  • 0 replies
  • 0 likes

Can't use spotify family 'unexpected error'

Hi,I can't log in using the invitations ent by my brother, I always get an error message sayng"3- oups, an error occured, please try again later" (in French "3 - Oups ! Une erreur s'est produite. Reessayez plus tard.")when filling in the confirmation...

Casual Listener

Hi, I can't log in using the invitations ent by my brother, I always get an error message sayng "3- oups, an error occured, please try again later" (in French  "3 - Oups ! Une erreur s'es...

akane

Casual Listener

1860 Views

2 replies

0 likes

  • 1860 Views
  • 2 replies
  • 0 likes

NÃO CONSIGO CONCLUIR A COMPRA DO SPOTIFY PREMIUM!

eu tenho DUAS contas no spotify que eu me OBRIGUEI a fazer pra ver se o erro estava dando apenas na minha conta original, e em AMBAS eu não consigo concluir a compra do pacote do spotify premium! eu digito todos os dados necessários tanto pessoais (e...

Newbie

eu tenho DUAS contas no spotify que eu me OBRIGUEI a fazer pra ver se o erro estava dando apenas na minha conta original, e em AMBAS eu não consigo concluir a compra do pacote do spotify premium! eu ...

Lurtyu

Newbie

1928 Views

4 replies

0 likes

Account
Premium
  • 1928 Views
  • 4 replies
  • 0 likes

Changing payment method and country

Hi, I moved from FR to BE and wanted to update my payment method (paypal/debit card). It said that the debit card used was issued in Belgium (indeed) and proposed me to switch the country from FR to BE on my account, I choosed "OK" but it didn't chan...

Music Fan

Hi,   I moved from FR to BE and wanted to update my payment method (paypal/debit card). It said that the debit card used was issued in Belgium (indeed) and proposed me to switch the country fr...

298 Views

0 replies

0 likes

Account
Premium
Subscription
  • 298 Views
  • 0 replies
  • 0 likes

Can’t login in account

Hi.Uses username as login, has had the same login and password for many years.Now the password is not working, and I do not get a recovery email, I do not know if I have set up the correct mail.Have premium, do not want to log in with fb and do not h...

Casual Listener

Hi. Uses username as login, has had the same login and password for many years. Now the password is not working, and I do not get a recovery email, I do not know if I have set up the correct mail. ...

Rhree

Casual Listener

269 Views

1 replies

0 likes

Login
  • 269 Views
  • 1 replies
  • 0 likes

Release Radar mesed up

I'm a frequent user of the release radar and I like it.But today I was horrified it was completely f*# up It was full of German Hiphop.I've never ever played anything remotely akin to that **bleep**I have no idea how it happened if I check Recently P...

Newbie

I'm a frequent user of the release radar and I like it. But today I was horrified it was completely f*# up  It was full of German Hiphop. I've never ever played anything remotely akin to that...

297 Views

0 replies

0 likes

Other
  • 297 Views
  • 0 replies
  • 0 likes

Solved!! Previous Wrapped up playlists

Hi, I was wondering if there is a way to see "wrapped up" (or similar) playlists from previous years? I am curious to see how my music habits have(not) changed over the years!

Newbie

Hi, I was wondering if there is a way to see "wrapped up" (or similar) playlists from previous years? I am curious to see how my music habits have(not) changed over the years!

Maxim

Spotify Star

766 Views

1 replies

0 likes

  • 766 Views
  • 1 replies
  • 0 likes

Changing country- no new country options showing up in account settings...

Hi! I moved from the UK to Netherlands and when I go to edit profile only UK seems to be available in the country list (no other country). I am sitting in the Netherlands so my IP should be recognised. I ended up cancelling my premium because it lock...

Casual Listener

Hi! I moved from the UK to Netherlands and when I go to edit profile only UK seems to be available in the country list (no other country). I am sitting in the Netherlands so my IP should be reco...

305 Views

0 replies

0 likes

Account
  • 305 Views
  • 0 replies
  • 0 likes

Solved!! Change profile country

Hi, I've moved to Bahrain from Italy, after two weeks my spotify disconnected and I can't log in until I change my profile county, I'm trying to change it since two days butin the options there is no Bahrain, actually there are not other countries be...

Newbie

Hi, I've moved to Bahrain from Italy, after two weeks my spotify disconnected and I can't log in until I change my profile county, I'm trying to change it since two days butin the options there is no...

Maxim

Spotify Star

2092 Views

3 replies

2 likes

  • 2092 Views
  • 3 replies
  • 2 likes

Featured Artist On Incorrect Artist Page

I recently posted a track but the featured artists have the wrong artist page How can I fix this? https://open.spotify.com/album/3YWnflrFML4noU7j2USAVv Their correct pages are Iotosh - https://open.spotify.com/artist/5IzolPBJ2JFhc2NeNA8LogKrs. - http...

Newbie

I recently posted a track but the featured artists have the wrong artist page  How can I fix this?    https://open.spotify.com/album/3YWnflrFML4noU7j2USAVv   Their correct pa...

Maxim

Spotify Star

579 Views

1 replies

0 likes

  • 579 Views
  • 1 replies
  • 0 likes

My year in music showing someone else’s music (account hacked?)

I just recived my year in music and it is totally of. My top played song is a song I never heard before and it is a genre I never listens to, hip hop. In my top 100 song I had around half being hip hop or r n’ b, I never heard any of em before. They ...

Casual Listener

I just recived my year in music and it is totally of. My top played song is a song I never heard before and it is a genre I never listens to, hip hop. In my top 100 song I had around half being hip h...

386 Views

0 replies

0 likes

Account
Login
Other
Security
  • 386 Views
  • 0 replies
  • 0 likes

Someone changed my Email Address

Today I got an email saying: We wanted to let you know that the email address on your Spotify account has changed recently.Your previous email address was: My emailIt's now: spotify@snc.comIf you meant to do that, then no worries. It's business as us...

Newbie

Today I got an email saying:   We wanted to let you know that the email address on your Spotify account has changed recently. Your previous email address was: My email ...

Luke

Spotify Star

898 Views

1 replies

0 likes

  • 898 Views
  • 1 replies
  • 0 likes

Solved!! Change Country

I want to change the country on my account, I've alreary try the two diffrents options settings, one is blocked I can't change on the page edit profile and the other one for the premium users (payment card of the new country), but dosen't work. And I...

Casual Listener

I want to change the country on my account, I've alreary try the two diffrents options settings, one is blocked I can't change on the page edit profile and the other one for the premium users (paymen...

lcusa

Newbie

8119 Views

10 replies

0 likes

Account
  • 8119 Views
  • 10 replies
  • 0 likes