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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • NohemíZavala
  • Casual Listener
  • 261305 Views
  • 507 replies
  • 33 likes
  • Account
    Free
  • 261305 Views
  • 507 replies
  • 33 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13013 Views
  • 6 replies
  • 11 likes
  • Security
  • 13013 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528829 Views
  • 989 replies
  • 113 likes
  • Account
  • 528829 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128023 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128023 Views
  • 74 replies
  • 12 likes

password issues

I accidentally logged out of my Spotify account and I can't seem to remember my password. I've tried resetting my password a number of times, but the email leads me to an old account that I had. So not only couldn't remember my password but I can't s...

  • Newbie
  • I accidentally logged out of my Spotify account  and I can't seem to remember my password. I've tried resetting my password a number of times, but the email leads me to an old account that I had...
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify family plan won't let me accept invite

Hello, I was invited to a spotify premium for family account. I clicked accept invitation, typed in my invite code and checked off the box in the reCaptcha section confirming that I am not a robot. It keeps telling me something went wrong and to try ...

  • Newbie
  • Hello, I was invited to a spotify premium for family account. I clicked accept invitation, typed in my invite code and checked off the box in the reCaptcha section confirming that I am not a robot. I...
  • ItzMrkilljoy
  • Newbie
  • 6759 Views
  • 7 replies
  • 0 likes
  • 6759 Views
  • 7 replies
  • 0 likes

Someone using my account?

I have read the threads about unauthorized users on accounts and I have signed out all devices numerous times and I've changed my password numerous times. I have kicked all my family off my family membership so that it only includes me and my daughte...

  • Casual Listener
  • I have read the threads about unauthorized users on accounts and I have signed out all devices numerous times and I've changed my password numerous times.  I have kicked all my family off my fam...
  • dbergere
  • Casual Listener
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'Sign out everywhere' doesn't work

Hi all, Someone is using my account and when I click 'Sign Out Everywhere' it doesn't work. I'm still signed in on my phone. Presumably if this did work it would solve my problem. I really need to sort this out. The other person is deleting my saved ...

  • Newbie
  • Hi all,   Someone is using my account and when I click 'Sign Out Everywhere' it doesn't work. I'm still signed in on my phone. Presumably if this did work it would solve my problem. I really n...
  • JulianA_Bogota
  • Roadie
  • 236 Views
  • 1 replies
  • 1 likes
  • 236 Views
  • 1 replies
  • 1 likes

Superuser Contribution Different email

I need To change my email that I used to log in to a different one. Accidentally put an email I don’t have access too. Any way to help?

  • Newbie
  • I need To change my email that I used to log in to a different one. Accidentally put an email I don’t have access too. Any way to help?
  • JulianA_Bogota
  • Roadie
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Solved!! PAGO PSE COLOMBIA

Hola Ayer realice el pago, recibí el correo de confirmación pero aun sigo sin ser premium, el pago lo he hecho antes por pse y nunca había tenido este inconveniente.

  • Newbie
  • Hola   Ayer realice el pago, recibí el correo de confirmación pero aun sigo sin ser premium, el pago lo he hecho antes por pse y nunca había tenido este inconveniente.
  • osornios
  • Spotify Star
  • 3644 Views
  • 7 replies
  • 0 likes
  • 3644 Views
  • 7 replies
  • 0 likes

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dgff

  • Regular
  • dgff
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

Superuser Contribution Family account got 'lost'?

Hello, I have some question. We are Family-account-user. After moving I wanted to update the account however the new Family did not receive an invitation from me but from a friend of mine (who has its own account and is paying separately). I asked th...

  • Newbie
  • Hello,   I have some question. We are Family-account-user. After moving I wanted to update the account however the new Family did not receive an invitation from me but from a friend of mine (w...
  • JulianA_Bogota
  • Roadie
  • 202 Views
  • 1 replies
  • 0 likes
  • Account
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't signup family member for family premium

Hi, I've started the family premium package. Signed up one family member no problem. However a second family member, when they open the invitation, it puts them into my account!! When they try to log in separately Spotify says it thinks they are usin...

  • Newbie
  • Hi, I've started the family premium package. Signed up one family member no problem. However a second family member, when they open the invitation, it puts them into my account!! When they try to log...
  • JulianA_Bogota
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
  • 213 Views
  • 1 replies
  • 0 likes

Web player freezing when I play music.

I can't figure out what is wrong with my spotify. I go to the web player on chrome (windows 10) and everything loads up fine until I click to play a song or a playlist. As soon as I click, the entire screen freezes. All of my other tabs are fine just...

  • Newbie
  • I can't figure out what is wrong with my spotify. I go to the web player on chrome (windows 10) and everything loads up fine until I click to play a song or a playlist. As soon as I click, the entire...
  • 424 Views
  • 0 replies
  • 0 likes
  • 424 Views
  • 0 replies
  • 0 likes

Solved!! When does Spotify charge my card?

I want to upgrade to Premuim (All free trials have been used previously) and I was wondering if it would be better to wait til the 1st of April or if I can just do it now. I don't want to pay the full 9.99 for just 10 days.

  • Newbie
  • I want to upgrade to Premuim (All free trials have been used previously) and I was wondering if it would be better to wait til the 1st of April or if I can just do it now. I don't want to pay the ful...
  • osornios
  • Spotify Star
  • 94661 Views
  • 22 replies
  • 4 likes
  • 94661 Views
  • 22 replies
  • 4 likes

Premium not linked to facebook after clearing phone cache

Hi, I cleared the cache on my phone. When signing back in to Spotify with my facebook account, I've completely lost my premium. I'm still paying for it, and it still works through the Sonos app. It is no longer recognised as premium when I log in thr...

  • Newbie
  • Hi,   I cleared the cache on my phone. When signing back in to Spotify with my facebook account, I've completely lost my premium. I'm still paying for it, and it still works through the S...
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

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gfjfghfjfj

  • Regular
  • gfjfghfjfj
  • 318 Views
  • 0 replies
  • 0 likes
  • 318 Views
  • 0 replies
  • 0 likes

I CAN'T LISTENING ANY SONG OF A SPECIFIC BAND

Hello everybody, i have the spotify premium, i use my account almost everyday since 8 years ago, and now i find a problem when i want to listen Pearl Jam, any song of them i can't play.The application tell me that this song is not available to listen...

  • Newbie
  • Hello everybody, i have the spotify premium, i use my account almost everyday since 8 years ago, and now i find a problem when i want to listen Pearl Jam, any song of them i can't play. The applicat...
  • patrickarnett
  • Newbie
  • 346 Views
  • 3 replies
  • 0 likes
  • 346 Views
  • 3 replies
  • 0 likes

bfgnhgngh

nhgnhjm

  • Regular
  • nhgnhjm
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Can't log into Spotify using Log In With Facebook

I have a new Mac, and installed Spotify. I am unable to log in using LOG IN WITH FACEBOOK. I get this error: "A firewall may be blocking Spotify. Please update your firewall to allow Spotify. Additionally you could try changing the currently used pro...

  • Newbie
  • I have a new Mac, and installed Spotify. I am unable to log in using LOG IN WITH FACEBOOK. I get this error: "A firewall may be blocking Spotify. Please update your firewall to allow Spotify. Additio...
  • 285 Views
  • 0 replies
  • 0 likes
  • Login
  • 285 Views
  • 0 replies
  • 0 likes

MSN Customer SERVICE NUMBER 1-(800)310 5131Number USA|Canada For

MSN Customer SERVICE NUMBER 1-(800)310 5131Number USA|Canada ForMSN Customer SERVICE NUMBER 1-(800)310 5131Number USA|Canada ForMSN Customer SERVICE NUMBER 1-(800)310 5131Number USA|Canada ForMSN Customer SERVICE NUMBER 1-(800)310 5131Number USA|Cana...

  • Regular
  • MSN Customer SERVICE NUMBER 1-(800)310 5131Number USA|Canada For MSN Customer SERVICE NUMBER 1-(800)310 5131Number USA|Canada For MSN Customer SERVICE NUMBER 1-(800)310 5131Number USA|Canada For M...
  • 284 Views
  • 0 replies
  • 0 likes
  • Account
  • 284 Views
  • 0 replies
  • 0 likes

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f5sdf5sdf5sdf5sdf5sdf5sdf5sdfs5dfsdf5sdfsdf87sdf89sdf87sdf87ds8ds87sd87s97sd987sdf978sd987sd987sd978sds9788sd987sd987sds4ss987sf7ccssdddeeadeepalkl aldeepal ladeepal deepak ksdeekdd

  • Casual Listener
  • f5sdf5sdf5sdf5sdf5sdf5sdf5sdfs5dfsdf5sdf sdf87sdf89sdf87sdf87ds8ds87sd87 s97sd987sdf978sd987sd987sd978sd s9788sd987sd987sds4s s987sf7ccssdddeeadeepalkl aldeepal ladeepal deepak ksdeekdd
  • 100 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 100 Views
  • 0 replies
  • 0 likes

MSN Customer Service number 1-(800) 310 5131Number USA|Canada For

MSN Customer Service number 1-(800) 310 5131Number USA|Canada ForMSN Customer Service number 1-(800) 310 5131Number USA|Canada ForMSN Customer Service number 1-(800) 310 5131Number USA|Canada ForMSN Customer Service number 1-(800) 310 5131Number USA|...

  • Regular
  • MSN Customer Service number 1-(800) 310 5131Number USA|Canada For MSN Customer Service number 1-(800) 310 5131Number USA|Canada For MSN Customer Service number 1-(800) 310 5131Number USA|Canada For...
  • 338 Views
  • 0 replies
  • 0 likes
  • Account
  • 338 Views
  • 0 replies
  • 0 likes

davfg

b ngh

  • Regular
  • b ngh
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes