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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422556 Views
  • 965 replies
  • 108 likes
  • Account
  • 422556 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187178 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187178 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103778 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103778 Views
  • 70 replies
  • 10 likes

mi correo ya no existe

hola mi cuenta de spotify estaba ligada a un correo que ya se ha dado de baja y como siempre inicio sesion con facebook no recuerdo mi contraseña y por lo tanto no tengo manera de restablecerla mediante correo, por favor ayuda para poder cambiar mi c...

  • Newbie
  • hola mi cuenta de spotify estaba ligada a un correo que ya se ha dado de baja y como siempre inicio sesion con facebook no recuerdo mi contraseña y por lo tanto no tengo manera de restablecerla media...
  • osornios
  • Spotify Star
  • 941 Views
  • 1 replies
  • 0 likes
  • 941 Views
  • 1 replies
  • 0 likes

SERVICE IS BAD

1. SO I CHANGED MY EMAIL ON FACEBOOK AND DID NOT CHANGE IN SPOTIFY ACCOUNT. 2. I MOVE INTO ANOTHER PLACE AND I CAN NOT CHANGE MY HOME ADRESS 3. TRIED TO CONTACT ONLINE SUPPORT BUT IT SAYS THEY WILL REPLY TO THE OLD EMAIL ADRESS. SERVICE IS BAD

  • Newbie
  • 1. SO I CHANGED MY EMAIL ON FACEBOOK AND DID NOT CHANGE IN SPOTIFY ACCOUNT.   2. I MOVE INTO ANOTHER PLACE AND I CAN NOT CHANGE MY HOME ADRESS   3. TRIED TO CONTACT ONLINE SUPPORT BUT I...
  • osornios
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Logging in

Hi,I have been trying to log in to my Spotify account. It says I can't log in while abroad although I am in Ireland, using the Irish App Store and an Irish debit card.Please help!!

  • Newbie
  • Hi, I have been trying to log in to my Spotify account. It says I can't log in while abroad although I am in Ireland, using the Irish App Store and an Irish debit card. Please help!!
  • osornios
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 201 Views
  • 1 replies
  • 0 likes

My account lost premium and all its music

Something strange has happened to my account. I last used it Sunday and everything was alright. But today when I started spotify it said I had no playlists, not following anyone and had no premium. How can this possible happen? How do I get in contac...

  • Newbie
  • Something strange has happened to my account. I last used it Sunday and everything was alright. But today when I started spotify it said I had no playlists, not following anyone and had no premium. H...
  • osornios
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
  • 140 Views
  • 1 replies
  • 0 likes

Account problems

I've been a premium member for a while now and so is the restaurant i work at. For the last couple of days, when i sign in with my usual facebook account, it signs me in to my work spotify and i have all of their information; credit card number and s...

  • Newbie
  • I've been a premium member for a while now and so is the restaurant i work at. For the last couple of days, when i sign in with my usual facebook account, it signs me in to my work spotify and i have...
  • osornios
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • Account
  • 132 Views
  • 1 replies
  • 0 likes

Wrong Facebook

You have automaticlly logged me into my old Facebook account. I pay premium but you won't let me change my Facebook login. Crazy. I pay for it and use it fine on my computer. But will close my premium account if I can't use it on my phone.

  • Newbie
  • You have automaticlly logged me into my old Facebook account. I pay premium but you won't let me change my Facebook login. Crazy. I pay for it and use it fine on my computer. But will close my premiu...
  • osornios
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

PREMIUM NOT WORKING

Today I bought a Spotify Cash Code Card of 10€ of value and entered the code online to get Spotify premium for one month. And it worked out apparently - But it only let's me use some of the features??Whenever I try to skip a song, add one to my queue...

  • Newbie
  • Today I bought a Spotify Cash Code Card of 10€ of value and entered the code online to get Spotify premium for one month. And it worked out apparently - But it only let's me use some of the features?...
  • osornios
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Cuenta en plan familiar premium sin caracteristicas premium

Hola, una de las personas agregadas en mi plan familiar premium lleva más de un día con las funciones premium al 50%, puede cambiar canciones, y hacer muchas cosas de aquella función, pero luego de un rato le empieza a salir el mensaje de "has descub...

  • Newbie
  • Hola, una de las personas agregadas en mi plan familiar premium lleva más de un día con las funciones premium al 50%, puede cambiar canciones, y hacer muchas cosas de aquella función, pero luego de u...
  • osornios
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Premium

I've got Spotify premium and I am able to download songs and to listen offline but I can't disable shuffle mode and chose any song I want to play. My account says premium.

  • Newbie
  • I've got Spotify premium and I am able to download songs and to listen offline but I can't disable shuffle mode and chose any song I want to play. My account says premium.
  • osornios
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly not updating.

So, this seems an issue that some people face from time to time. My Discover Weekly isn't updating, which is a shame, as I enjoy that aspect of Spotify, which I pay for.

  • Casual Listener
  • So, this seems an issue that some people face from time to time. My Discover Weekly isn't updating, which is a shame, as I enjoy that aspect of Spotify, which I pay for.
  • FabianS_Bogota
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution expired credit card

Hi, I m a user in Germany. I used to have Spotify Unlimited for 4,99€/month. Since my credit card expired it disconnected me from the subscription. Now, it only offers me the 9.99€ rate/month. I would like to know how I can update my credit card info...

  • Newbie
  • Hi, I m a user in Germany. I used to have Spotify Unlimited for 4,99€/month. Since my credit card expired it disconnected me from the subscription. Now, it only offers me the 9.99€ rate/month. I woul...
  • FabianS_Bogota
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account on phone

Hi, I just started having an issue with my premium account on my phone. I attempted the troubleshooting steps, but am still not getting it. My account says it is valid until the 08-15-2017. Not sure if maybe I made a second account, but I'm pretty su...

  • Casual Listener
  • Hi, I just started having an issue with my premium account on my phone. I attempted the troubleshooting steps, but am still not getting it. My account says it is valid until the 08-15-2017. Not sure ...
  • FabianS_Bogota
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login through Facebook on laptop, but can login on phone

Hello, I'm having problems logging into Spotify from my laptop. I'm logged in on my phone through my Facebook account and have used this login info for months. It doesn't work on my computer anymore (after having used Spotify abroad.. could that be t...

  • Newbie
  • Hello,   I'm having problems logging into Spotify from my laptop. I'm logged in on my phone through my Facebook account and have used this login info for months. It doesn't work on my com...
  • FabianS_Bogota
  • Roadie
  • 993 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 993 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wont let me log in or link my facebook

As soon as I bought premium my account automatically locked out and said I have the incorrect password after reseting it 3 times. Kinda is discouraging because the only reason I bought premium is because I needed a reliable source for music on my roa...

  • Newbie
  • As soon as I bought premium my account automatically locked out and said I have the incorrect password after reseting it 3 times. Kinda is discouraging because the only reason I bought premium is bec...
  • FabianS_Bogota
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Changing Primary Account on Spotify for Artists

How can I create a new account for my spotify artist page? I manage a band and would like for everyone to have access, but not by logging into my personal account.

  • Newbie
  • How can I create a new account for my spotify artist page? I manage a band and would like for everyone to have access, but not by logging into my personal account.     
  • Julirufolo
  • Regular
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook blocking - Spotify account connect

Dear All I have a premium account on spotify, that is connected to my facebook profile.How I can connect spotify to a desktop pc, that does not allow the facebook connection? Thank you

  • Newbie
  • Dear All   I have a premium account on spotify, that is connected to my facebook profile. How I can connect spotify to a desktop pc, that does not allow the facebook connection?   Than...
  • FabianS_Bogota
  • Roadie
  • 307 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify sent a Facebook Message While I Was Away

So I woke up and found out there was a spotify message with a playlist I've never seen before sent from my facebook to my cousin's randomly. I was asleep whenever it was sent, and Spotify is not even connected to my facebook account... Is there an ex...

  • Newbie
  • So I woke up and found out there was a spotify message with a playlist I've never seen before sent from my facebook to my cousin's randomly. I was asleep whenever it was sent, and Spotify is not even...
  • FabianS_Bogota
  • Roadie
  • 674 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    Mobile
    Web Player
    Windows
  • 674 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with account

Why I have to get another account when i already have two the first one was Visa card problem the another one was I changed phone I lost everything and still being charged why

  • Casual Listener
  • Why I have to get another account when i already have two the first one was Visa card problem the another one was I changed phone I lost everything and still being charged why
  • FabianS_Bogota
  • Roadie
  • 273 Views
  • 1 replies
  • 0 likes
  • Account
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account credentials.

Hello, Last year I joined Spotify with my Facebook account, the email that I used with my Facebook profile was just for that and I didn't use it for personal stuff. A few months later I deactivated it but kept my Spotify account, of course. I didn't ...

  • Newbie
  • Hello,   Last year I joined Spotify with my Facebook account, the email that I used with my Facebook profile was just for that and I didn't use it for personal stuff. A few months later I deac...
  • FabianS_Bogota
  • Roadie
  • 1596 Views
  • 1 replies
  • 0 likes
  • 1596 Views
  • 1 replies
  • 0 likes

Superuser Contribution login

Boa noite, eu possuo o plano familiar, e sou o administrador da conta, porem quando faco meu login com o meu e-mail e senha, aparece o facebook de um outro membro da minha família ... gostaria de saber como faço pra arrumar isso ...

  • Visitor
  • Boa noite, eu possuo o plano familiar, e sou o administrador da conta, porem quando faco meu login com o meu e-mail e senha, aparece o facebook de um outro membro da minha família ... gostaria de sab...
  • FabianS_Bogota
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • Login
  • 222 Views
  • 1 replies
  • 0 likes