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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81667 Views

9 replies

2 likes

Account
Login
  • 81667 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657022 Views

13 replies

4 likes

Account
  • 657022 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738172 Views

18 replies

29 likes

  • 738172 Views
  • 18 replies
  • 29 likes

Can't change my country =(

Hello!First, I'm sorry if my English sucks. Im a dutch person.I've got a problem logging in to my spotify. Im for work in Aruba. And I can't change my country on my profile because he's only giving me the option for the netherlands.Is there somebody ...

Newbie

Hello! First, I'm sorry if my English sucks. Im a dutch person. I've got a problem logging in to my spotify. Im for work in Aruba. And I can't change my country on my profile because he's only gi...

user-removed

Not applicable

185 Views

1 replies

0 likes

  • 185 Views
  • 1 replies
  • 0 likes

Solved!! Spotify charging my account but asking me to subscribe

Hi guys,Spotify is charging my account but asking me to subscribe aswell. Is there an email i can send a message to stop this happening?

Newbie

Hi guys, Spotify is charging my account but asking me to subscribe aswell. Is there an email i can send a message to stop this happening?

crematedman

Community Legend

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

3 Offline Devices- It deleted all of them automatically

I am currently using an Iphone, an android tablet and a computer with my spotify account. I got this error of using more than 3 accounts many times. I check it at my profile and there is still 3 of them. I deleted all of them and logged in again, dow...

Newbie

I am currently using an Iphone, an android tablet and a computer with my spotify account.  I got this error of using more than 3 accounts many times. I check it at my profile and there is still...

164 Views

0 replies

0 likes

Account
Other
  • 164 Views
  • 0 replies
  • 0 likes

Playlists

I upgraded my account for premium but now i realized all of my playlists were on another acc how can i move these lists to my premium account and also i want to change my nickname on spotify

Newbie

I upgraded my account for premium but now i realized all of my playlists were on another acc how can i move these lists to my premium account and also i want to change my nickname on spotify

kbrooksc

Community Legend

231 Views

1 replies

0 likes

Account
Subscription
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution I get Spotify Ads in some Nodric/Scandinavian language, while living in Latvia

Hi! for some reason I get on MacOS Spotify Ads to sign up for 3 months Premium for 0.99 in some Nordic/Scandinavian language while living in Latvia with Language preference - English. Not very convincing, as I don't understand the language UPDATE: An...

Casual Listener

Hi! for some reason I get on MacOS Spotify Ads to sign up for 3 months Premium for 0.99 in some Nordic/Scandinavian language while living in Latvia with Language preference - English. Not very c...

user-removed

Not applicable

235 Views

1 replies

0 likes

Account
Free
Subscription
  • 235 Views
  • 1 replies
  • 0 likes

Spotify Subscription

Hi! Sorry if there'll be mistakes, english isn't my first language.I've bought today Premium for $0.99 for 3 months.It says "Your subscription will automatically renew on 2/23/17 and you'll be charged $9.99 + tax"What do I do if I don't want to pay a...

Newbie

Hi! Sorry if there'll be mistakes, english isn't my first language. I've bought today Premium for $0.99 for 3 months. It says "Your subscription will automatically renew on 2/23/17 and you'll ...

kbrooksc

Community Legend

273 Views

1 replies

0 likes

Subscription
  • 273 Views
  • 1 replies
  • 0 likes

Payed for Premium account, even got charged for spotify family, but account settings set to free?! w

I've been paying for spotify premium for months now 9,99euro, always start of month,last premium payment been taken out of account beginning of november. all of a sudden i am charged 14,99 (probably spotify family or something) the 22th of november. ...

Newbie

I've been paying for spotify premium for months now 9,99euro, always start of month, last premium payment been taken out of account beginning of november. all of a sudden i am charged 14,99 (probabl...

crematedman

Community Legend

245 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution CANCELAR PAGO PREMIUM

Hemos pagado una cuenta premium para un plazo de un año, pero con un usuario que no era el que queríamos renovar. Se puede cancelar?? Cómo??

Newbie

Hemos pagado una cuenta premium para un plazo de un año, pero con un usuario que no era el que queríamos renovar. Se puede cancelar?? Cómo??

user-removed

Not applicable

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Cannot Receive Pin Code

I am on a Globe Carriee and I want the premium promo 49 pesos for 3 months but I cant receive any pins I typed my number correctly how could I receive it?

Casual Listener

I am on a Globe Carriee and I want the premium promo 49 pesos for 3 months but I cant receive any pins I typed my number correctly how could I receive it?

iamkiel98

Newbie

450 Views

2 replies

0 likes

  • 450 Views
  • 2 replies
  • 0 likes

Solved!! Charged but no Subscription

I used my card for the current on going promo ; the 3 months premium. It was charged but did not receive the premuium. There is no customer service as far as I can tell, so how to get it reimbursed?

Newbie

I used my card for the current on going promo ; the 3 months premium. It was charged but did not receive the premuium. There is no customer service as far as I can tell, so how to get it reimbursed?

crematedman

Community Legend

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Removing Facebook acct from spotify to use sonos

Hello, I am trying to remove my facebook account from my spotify account to get a device login as i am having issues withc onnecting my spotify in SONOS because its a login through facebook. Although, when i go to create a new account, i cant use my ...

Casual Listener

Hello,   I am trying to remove my facebook account from my spotify account to get a device login as i am having issues withc onnecting my spotify in SONOS because its a login through facebook....

carrissa1991

Casual Listener

358 Views

2 replies

0 likes

Account
  • 358 Views
  • 2 replies
  • 0 likes

Superuser Contribution Mudando para premium

Mudei para o spotify premium desde ontem e ainda conta como free no app ios.Ja exclui 4 vezes e baixei novamente mas nao altera. E a msg sms de cobrança do cartão veio. fabiano@felixmultimarcas.com ou whats 11999948979

Newbie

Mudei para o spotify premium desde ontem e ainda conta como free no app ios. Ja exclui 4 vezes e baixei novamente mas nao altera. E a msg sms de cobrança do cartão veio. fabiano@felixmultimarcas.com...

Alejandro_C

Spotify Legend

182 Views

1 replies

0 likes

  • 182 Views
  • 1 replies
  • 0 likes

Wrong account .. help me ..

My friend, she borrowed my phone to login her facebook account.. when i bought my spotify premium, I pressed the login by my facebook account .. I forgot it was her account! Now what should i do to change my spotify account back?!?!

Newbie

My friend, she borrowed my phone to login her facebook account.. when i bought my spotify premium, I pressed the login by my facebook account .. I forgot it was her account! Now what should i do to c...

kbrooksc

Community Legend

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

Solved!! Payed for spotify premium, but it still says i'm only using free?

We have now payed for spotify premium in 3 months, but it still says that we only have the free spotify....???...

Newbie

We have now payed for spotify premium in 3 months, but it still says that we only have the free spotify....???...

crematedman

Community Legend

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Premium Promo 3 months 0,99 € can't subscribe

I received a mail, saying I could subscribe for 3 months Premium for 99 Cents. When I try to subscribe, it says I couldn't use this offer.

Visitor

I received a mail, saying I could subscribe for 3 months Premium for 99 Cents. When I try to subscribe, it says I couldn't use this offer.

trevor381

Newbie

322 Views

4 replies

0 likes

  • 322 Views
  • 4 replies
  • 0 likes

Can't log in with facebook

I changed my facebook password (don't know if this has anything to do with it) and now there is a problem logging in (says Facebook error try again, I've tried severeal times and it wont work). Do I have to get another normal account (far away from f...

Newbie

I changed my facebook password (don't know if this has anything to do with it) and now there is a problem logging in (says Facebook error try again, I've tried severeal times and it wont work). Do I ...

kbrooksc

Community Legend

219 Views

1 replies

0 likes

Login
Premium
  • 219 Views
  • 1 replies
  • 0 likes

Paid another account by mistake

Hello this is importan, Im from Mexico.I need help beacuse I paid my subscription using the windows app, usually I just need to Log in, in the spotify app an then opens the browser with my account, but this time when I make the payment I realize that...

Newbie

Hello this is importan, Im from Mexico. I need help beacuse I paid my subscription using the windows app, usually I just need to Log in, in the spotify app an then opens the browser with my account,...

vegetableandrew

Regular

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Unsubscribed months ago but got charged.

I'm annoyed that I've not only spent time following all troubleshooting protocol for finding out if either of my accounts contacting Spotify but also tried to email only to get a bot email telling me to come here. I show no paid subscriptions but was...

Newbie

I'm annoyed that I've not only spent time following all troubleshooting protocol for finding out if either of my accounts contacting Spotify but also tried to email only to get a bot email telling me...

crematedman

Community Legend

191 Views

1 replies

0 likes

  • 191 Views
  • 1 replies
  • 0 likes

Solved!! CHARGED after CANCELLING

I cancelled my Premium subscripstion back in September. It is now November and I see that my bank account has been charged for both October and November. Why was my premium subscription not cancelled back in September when I requested it? and how do ...

Casual Listener

I cancelled my Premium subscripstion back in September. It is now November and I see that my bank account has been charged for both October and November. Why was my premium subscription not cancelled...

crematedman

Community Legend

350 Views

3 replies

0 likes

Account
Premium
Subscription
  • 350 Views
  • 3 replies
  • 0 likes