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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 403279 Views
  • 958 replies
  • 107 likes
  • Account
  • 403279 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1173776 Views
  • 119 replies
  • 112 likes
  • Account
  • 1173776 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99652 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99652 Views
  • 68 replies
  • 10 likes

Transfer of UK accounts to Sweden

Why is Spotify changing the company responsible for providing its UK account holders to Sweden? Who wins, who loses?

  • Casual Listener
  • Why is Spotify changing the company responsible for providing its UK account holders to Sweden? Who wins, who loses?
  • Maxim
  • Spotify Star
  • 353 Views
  • 5 replies
  • 0 likes
  • 353 Views
  • 5 replies
  • 0 likes

Subscription

I just upgraded to premium because there was a special offer of 99 cents per month for three months if I upgraded to premium. I paid 9.99 euro and I can not see the 99 centa for 3 months offer anywhere? Can somebody explain how this works?

  • Casual Listener
  • I just upgraded to premium because there was a special offer of 99 cents per month for three months if I upgraded to premium. I paid 9.99 euro and I can not see the 99 centa for 3 months offer anywhe...
  • Maxim
  • Spotify Star
  • 288 Views
  • 5 replies
  • 0 likes
  • 288 Views
  • 5 replies
  • 0 likes

Premium account

I paid for the Premium account two days ago. But I still have a free account on my profile. Why did not I get a Premium account even though I paid? As soon as possible I would like my account to be researched and returned to me. Help please

  • Newbie
  • I paid for the Premium account two days ago. But I still have a free account on my profile. Why did not I get a Premium account even though I paid? As soon as possible I would like my account to be r...
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 184 Views
  • 1 replies
  • 0 likes

Im not recieving any pin

Everytime I use my load to pay for my premium I don't recieve any pin right away. Help pls!

  • Newbie
  • Everytime I use my load to pay for my premium I don't recieve any pin right away. Help pls!
  • 87 Views
  • 0 replies
  • 0 likes
  • 87 Views
  • 0 replies
  • 0 likes

Payment Method

Hey i was wondering if it is possible if i can get spotify premium with my money that is in my google play store. because i had gotten a google play card and already put the money into my google play store account

  • Newbie
  • Hey i was wondering if it is possible if i can get  spotify premium with my money that is in my google play store. because i had gotten a google play card and already put the money into my googl...
  • Maxim
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 119 Views
  • 1 replies
  • 0 likes

Delete my account

I want to delete my account. I will be signing up for Apple Music so I won't need Spotify anymore. I don't want my email to be stuck on my Spotify account anymore so if you could delete it that would be great!

  • Visitor
  • I want to delete my account. I will be signing up for Apple Music so I won't need Spotify anymore. I don't want my email to be stuck on my Spotify account anymore so if you could delete it that would...
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Premium subscription through rogers yet account says free. what to do?

Hi there I need help. I got subscription for premium spotify from rogers but my spotify still sayd free. I logged in and out stil says it. Even on the computer.

  • Newbie
  • Hi there I need help. I got subscription for premium spotify from rogers but my spotify still sayd free. I logged in and out stil says it. Even on the computer.
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 124 Views
  • 1 replies
  • 0 likes

Offer to give three months for $.99 and you welshed on deal

Please don't send me offers that you don't intend to keep, in my neighborhood we call that welshing on a deal!!!!Best RegardsDon Stackhousestackhousecoinc@gmail.com With Premium, listen to your music anytime, anywhere: on demand and offline, with unl...

  • Visitor
  • Please don't send me offers that you don't intend to keep, in my neighborhood we call that welshing on a deal!!!! Best Regards Don Stackhouse stackhousecoinc@gmail.com   With Premi...
  • 100 Views
  • 0 replies
  • 0 likes
  • 100 Views
  • 0 replies
  • 0 likes

Exportar playlists

Como muevo mis canciones, playlists, etc, a otra cuenta?

  • Visitor
  • Como muevo mis canciones, playlists, etc, a otra cuenta?
  • itu_
  • Community Legend
  • 10500 Views
  • 1 replies
  • 0 likes
  • Account
  • 10500 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paguei mas não está liberado meu Spotify Premium

Olá,Fiz o pagamento do Spotify Premium há dias através do boleto bacário, mas o serviço não foi liberado para mim até agora.O débito já foi efetuado no banco, mas continuo apenas com a versão Free.Como posso resolver esse problema?

  • Newbie
  • Olá, Fiz o pagamento do Spotify Premium há dias através do boleto bacário, mas o serviço não foi liberado para mim até agora. O débito já foi efetuado no banco, mas continuo apenas com a vers...
  • RodrigoPalma
  • Roadie
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobrança em duplicidade

Estou sendo cobrado em duplicidade, cobranças em 03/11 e 25/11. Tenho apenas uma conta.Fico no aguardo de uma soluçao.Se possivel entrrem em contato: vitor_guilherme_gd@hotmail.com

  • Newbie
  • Estou sendo cobrado em duplicidade, cobranças em 03/11 e 25/11. Tenho apenas uma conta. Fico no aguardo de uma soluçao. Se possivel entrrem em contato: vitor_guilherme_gd@hotmail.com
  • RodrigoPalma
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento do Boleto não confirmado pela Spotify

Fiz o pagamento pelo boleto no dia 05/12/16 e até hoje a minha conta continua no modo free. Espero um posicionamento imediato perante esta situação, se possivel é claro.Desde já obrigado.Att: Igor Dias

  • Newbie
  • Fiz o pagamento pelo boleto no dia 05/12/16 e até hoje a minha conta continua no modo free. Espero um posicionamento imediato perante esta situação, se possivel é claro. Desde já obrigado. Att: Igo...
  • RodrigoPalma
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not able to pay for Premium with Debit Card or PayPal

Hi there, I'm attempting to pay for Spotify Premium with the methods of both Debit Card and PayPal. My Card number (It's an Austrian card) isn't authorised, and when I attempt to pay with PayPal, after authorising the transaction it just sends me str...

  • Newbie
  • Hi there,   I'm attempting to pay for Spotify Premium with the methods of both Debit Card and PayPal. My Card number (It's an Austrian card) isn't authorised, and when I attempt to pay with Pa...
  • RodrigoPalma
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro plan familiar e individual

Hola qué tal hace unos meses cuando me uní al plan familiar y coloque la misma tarjeta que venía pagando el individual me empezaron a cobrar ambos. Cuando leí que automáticamente el individual se daba de baja y solo se paga el familiar. Este concepto...

  • Newbie
  • Hola qué tal hace unos meses cuando me uní al plan familiar y coloque la misma tarjeta que venía pagando el individual me empezaron a cobrar ambos. Cuando leí que automáticamente el individual se dab...
  • RodrigoPalma
  • Roadie
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

payment

spotify charged me for19 TWD, but told me I have already used this discount before and I didn't get my premium. i was not suppose to be charged. how can i get my money back

  • Newbie
  • spotify charged me for19 TWD, but told me I have already used this discount before and I didn't get my premium. i was not suppose to be charged. how can i get my money back
  • Catee
  • Community Legend
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Solved!! Cancel Spotify premium for family

So guys last night I mistakenly signed up for Spotify premium for family ("that" night)Can I cancel and get a refund?

  • Newbie
  • So guys last night I mistakenly signed up for Spotify premium for family ("that" night) Can I cancel and get a refund?
  • Catee
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Solved!! [RESOLVED] Login seems to try to Sign in with latest iOS client.

Hi, I just bought a new phone and downloaded spotify on it (account linked on many devices and many computers), with mail login preference. Whenever i try to hit "Log in > With Mail" and enter my preferencies, it tells me "You already have an account...

  • Casual Listener
  • Hi,    I just bought a new phone and downloaded spotify on it (account linked on many devices and many computers), with mail login preference.   Whenever i try to hit "Log in > ...
  • patriarch
  • Casual Listener
  • 263 Views
  • 2 replies
  • 0 likes
  • Login
  • 263 Views
  • 2 replies
  • 0 likes

Solved!! How to log out my account in australia

Hi there!For some reason a family in Australia is using my spotify I've tryed forcing all out from my account and change password but it doesn't help. Is it beacsue they are in Australia and when I do it it only works in Europe?

  • Newbie
  • Hi there! For some reason a family in Australia is using my spotify I've tryed forcing all out from my account and change password but it doesn't help. Is it beacsue they are in Australia and when I...
  • Jacob
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 202 Views
  • 1 replies
  • 0 likes

it will keep charging me when the 3 months for 1,99 ends?

If I buy the 3 months for 1,99 today, it will keep charging me when the 3 months ends?

  • Newbie
  • If I buy the 3 months for 1,99 today, it will keep charging me when the 3 months ends?
  • Jacob
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 143 Views
  • 1 replies
  • 0 likes