On Family Plan but still getting charged individually on my credit card

I recently cancelled my individual subscription and went on a family plan why is it still charging my credit card for the individual subscription...

• Deney33
• Newbie
• I recently cancelled my individual subscription and went on a family plan why is it still charging my credit card for the individual subscription...
• 2016-12-14 8:57:09 AM
• 106 Views
• 0 replies
• 0 likes

Contact Form Ignored

I have made multiple attempts to contact your company. I have written multiple requests to be contacted via the contact form and have NEVER gotten a response. I'm going on my 5th month of being charged for a family premium account that I haven't had ...

• skdowns1104
• Newbie
• I have made multiple attempts to contact your company. I have written multiple requests to be contacted via the contact form and have NEVER gotten a response. I'm going on my 5th month of being charg...
• 2016-12-14 2:22:34 AM
• 2016-12-14 8:26:12 AM
• Jacob
• Community Legend
• 165 Views
• 1 replies
• 0 likes
• Account

Updated Payment info

My card that i pay for premium with was hacked so the card was cancelled around the same time my monthly payment was submitted so the payment didnt go through. since then ive updated my payment info online but the app on my iphone will only show up a...

• ZRW
• Newbie
• My card that i pay for premium with was hacked so the card was cancelled around the same time my monthly payment was submitted so the payment didnt go through. since then ive updated my payment info ...
• 2016-12-14 5:30:53 AM
• 2016-12-14 5:59:43 AM
• mjpratt1
• Newbie
• 164 Views
• 1 replies
• 0 likes

Superuser Contribution some downloaded songs wont play

I downloaded some playlists but it refuses to some songs. When im online it plays all the music. But when i am in offline modus some songs dont start.

• pvandijk01
• Casual Listener
• I downloaded some playlists but it refuses to some songs. When im online it plays all the music. But when i am in offline modus some songs dont start.
• 2016-10-22 5:12:14 PM
• 2016-12-14 4:46:37 AM
• JebBullis
• Casual Listener
• 350 Views
• 4 replies
• 0 likes
• Other
  Premium

Superuser Contribution Re: Year in Review

Me cobraron cuatro veces mi suscripción a premium y en mi app sigue apareciendo mi cuenta como gratuita.

• Mafe1
• Newbie
• Me cobraron cuatro veces mi suscripción a premium y en mi app sigue apareciendo mi cuenta como gratuita.
• 2016-12-10 7:05:19 AM
• 2016-12-14 3:57:59 AM
• RodrigoPalma
• Roadie
• 2879 Views
• 1 replies
• 0 likes

Superuser Contribution Change Email (Facebook login) + Language

Hi! Looking over my account, I realized I have registered an email from my previous job and I'd like to dissociate it. I tried changing it to my personal email and I was alerted that the account already exists with that email address, so I tried logg...

• ddellostritto
• Newbie
• Hi!   Looking over my account, I realized I have registered an email from my previous job and I'd like to dissociate it.   I tried changing it to my personal email and I ...
• 2016-12-12 11:46:58 AM
• 2016-12-14 3:56:55 AM
• RodrigoPalma
• Roadie
• 195 Views
• 1 replies
• 0 likes

Superuser Contribution Family Pacakage upgrade not working

i have recently upgraded to family subscription and have invited two other family mebers to join.one of the family members have activated their account (was previously on premium through vodafone but had cancelled through vodafone) and now when plays...

• chrismiller97
• Casual Listener
• i have recently upgraded to family subscription and have invited two other family mebers to join. one of the family members have activated their account (was previously on premium through vodafone b...
• 2016-12-12 11:22:31 AM
• 2016-12-14 3:54:02 AM
• RodrigoPalma
• Roadie
• 184 Views
• 1 replies
• 0 likes
• Account

Superuser Contribution PAYMENT THRU GCASH STILL NOT PREMIUM!

I just availed the spotify premium promo through gcash and P49 was charged into my account but it's still in free account. I can send you some screenshots that it was payed. I hope someone would help because that would be great! Thank you

• xheavygloomx
• Newbie
• I just availed the spotify premium promo through gcash and P49 was charged into my account but it's still in free account. I can send you some screenshots that it was payed. I hope someone would help...
• 2016-12-12 9:46:13 AM
• 2016-12-14 3:52:46 AM
• RodrigoPalma
• Roadie
• 853 Views
• 1 replies
• 0 likes

Superuser Contribution Forgotten all account info

I have multiple accounts made but only one I pay for. I got a new phone and do not remember the correct login information. I also have multiple email addresses but only two I remember login information for, which are not the correct account.. How can...

• Abobyh24
• Newbie
• I have multiple accounts made but only one I pay for. I got a new phone and do not remember the correct login information. I also have multiple email addresses but only two I remember login informati...
• 2016-12-12 6:19:09 AM
• 2016-12-14 3:49:35 AM
• RodrigoPalma
• Roadie
• 192 Views
• 1 replies
• 0 likes
• Account
  Login

Superuser Contribution My spotify account was hacked.

I just got my account hacked. I always have strong passwords and I do take care of my accounts, but it doesn't seem to be enough to keep your Spotify account safe. I received an e-mail this afternoon with the following message: (Portuguese) It says t...

• Kawakatsu
• Casual Listener
• I just got my account hacked. I always have strong passwords and I do take care of my accounts, but it doesn't seem to be enough to keep your Spotify account safe.   I received an e-mail this ...
• 2016-12-11 10:17:15 PM
• 2016-12-14 3:48:08 AM
• RodrigoPalma
• Roadie
• 399 Views
• 2 replies
• 0 likes
• Account
  Login
  Security

Superuser Contribution Help! Can't change country after switching to Family account

Hi,I just moved back to Switzerland after living in the US where I had my Spotify account. I switched my credit card info with a Swiss card and tried to change my profile to Switzerland, but on my profile info it still says US with the US postal code...

• crhally
• Newbie
• Hi, I just moved back to Switzerland after living in the US where I had my Spotify account. I switched my credit card info with a Swiss card and tried to change my profile to Switzerland, but o...
• 2016-12-11 8:02:49 PM
• 2016-12-14 3:40:34 AM
• RodrigoPalma
• Roadie
• 173 Views
• 1 replies
• 0 likes

Superuser Contribution Valor de R$10,00 reais cobrado!

Boa tarde, recentemente me inscrevi, aí ativei a opção de 7 dias grátis. Logo após já assinei a conta premium, que era pra ser cobrado o valor de R$1,99 por três meses. Porém foram cobrado R$10,00 e não ativou, alegando que já havia usado essa promoç...

• tams_silva
• Newbie
• Boa tarde, recentemente me inscrevi, aí ativei a opção de 7 dias grátis. Logo após já assinei a conta premium, que era pra ser cobrado o valor de R$1,99 por três meses. Porém foram cobrado R$10,00 e ...
• 2016-12-11 5:09:37 PM
• 2016-12-14 3:39:35 AM
• RodrigoPalma
• Roadie
• 1030 Views
• 1 replies
• 0 likes

Superuser Contribution Mi targeta de regalo no responde a mi cuenta

• Canalesmorales
• Newbie
• 2016-12-11 4:14:20 PM
• 2016-12-14 3:31:08 AM
• RodrigoPalma
• Roadie
• 197 Views
• 1 replies
• 0 likes
• Account

Superuser Contribution Mistakenly cancel the family premium plan

I misunderstood some of the instructions and I just clicked cancel the family premium plan and downgraded to the premium plan that can only be used by myself. So does it mean that for this month the single premium plan cost 9.99 or the system will au...

• IMSO_confuseD1
• Newbie
• I misunderstood some of the instructions and I just clicked cancel the family premium plan and downgraded to the premium plan that can only be used by myself. So does it mean that for this month the ...
• 2016-12-11 1:16:23 PM
• 2016-12-14 3:24:58 AM
• RodrigoPalma
• Roadie
• 169 Views
• 1 replies
• 0 likes

Superuser Contribution Subscribed, synced, and reinstalled, but not getting Premium

I already paid for Premium using my ATM account, logged into my account several times, and I even reinstalled the app, but why am I still not getting Premium?

• Dealuxe_
• Newbie
• I already paid for Premium using my ATM account, logged into my account several times, and I even reinstalled the app, but why am I still not getting Premium?
• 2016-12-11 6:06:11 AM
• 2016-12-14 3:21:28 AM
• RodrigoPalma
• Roadie
• 191 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Superuser Contribution Pagué Premium por 3 meses y me lo han quitado a los días

Pagué mi cueta premum por 3 meses y no ha pasado ni una semana y ya me o de Han quitado, tengo mi recibo y todo pero veo que en la página no hay opción para resolver eso, ¿qué hago?

• DannyCardenas
• Newbie
• Pagué mi cueta  premum por 3 meses y no ha pasado ni una semana y ya me o de Han quitado, tengo mi recibo y todo pero veo que en la página no hay opción para resolver eso, ¿qué hago?
• 2016-12-11 1:16:57 AM
• 2016-12-14 2:55:58 AM
• RodrigoPalma
• Roadie
• 181 Views
• 1 replies
• 0 likes
• Account

Superuser Contribution My spotify says not to be premium and I just paid for it

Last month I paid the promotion of the three premium months and the day of now my service is canceled without reason being that I have two months to cover my payment, how can I fix my problem?

• Qshu91
• Newbie
• Last month I paid the promotion of the three premium months and the day of now my service is canceled without reason being that I have two months to cover my payment, how can I fix my problem?
• 2016-12-11 1:08:22 AM
• 2016-12-14 2:55:31 AM
• RodrigoPalma
• Roadie
• 175 Views
• 1 replies
• 0 likes

Superuser Contribution Subscription change

I put my 3 month subscription on an account I dont use anymore so how do I move the subscription to my main account?

• Tupperblake
• Newbie
• I put my 3 month subscription on an account I dont use anymore so how do I move the subscription to my main account?
• 2016-12-10 8:33:52 PM
• 2016-12-14 2:47:50 AM
• RodrigoPalma
• Roadie
• 352 Views
• 3 replies
• 0 likes
• Subscription

My iPad can do playback on demand, it has ads, but my phone can't and is EXTREMELY limited.

Well, not straight up my iPad. It's my brother's, but he has the free version, yet he doesn't have to hear suggested tracks, and he gets on demand playback. He only gets ads to interrupt every once in a while. I have Spotify on my phone, and I get an...

• ReVGalaxy
• Newbie
• Well, not straight up my iPad. It's my brother's, but he has the free version, yet he doesn't have to hear suggested tracks, and he gets on demand playback. He only gets ads to interrupt every once i...
• 2016-12-14 2:06:09 AM
• 179 Views
• 0 replies
• 0 likes

need spotify deleted ASAP

I need my account deleted before wednesday, when my premium is renewed. its way too complicated to just take away premium so i had to delete. if i could get help before wednesday that would be great.

• ianschomaker
• Casual Listener
• I need my account deleted before wednesday, when my premium is renewed. its way too complicated to just take away premium so i had to delete. if i could get help before wednesday that would be great....
• 2016-12-13 5:13:21 AM
• 2016-12-14 1:46:43 AM
• kirashi
• Community Legend
• 503 Views
• 5 replies
• 1 likes