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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9296 Views
  • 3 replies
  • 9 likes
  • Security
  • 9296 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484397 Views
  • 979 replies
  • 111 likes
  • Account
  • 484397 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211590 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211590 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121269 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121269 Views
  • 72 replies
  • 12 likes

Cant Purchase Spotify Premium

Im not able to purchase spotify premium. The following things happen:-I log onto my account via safari.-I click on purchase Premium-It prompts me to do a 30 day trial although ive already done one.-I click on the 30 day trial anyway and it asks me to...

  • Casual Listener
  • Im not able to purchase spotify premium. The following things happen: -I log onto my account via safari. -I click on purchase Premium -It prompts me to do a 30 day trial although ive already don...
  • KatesHere
  • Community Legend
  • 654 Views
  • 7 replies
  • 0 likes
  • 654 Views
  • 7 replies
  • 0 likes

3 months for $ 0.99 - PaySafeCard

If i buy premium subscriptions by paysafecard, get i promotions in the form of 3 months for $ 0.99 ? It works only for credit cards ?

  • Newbie
  • If i buy premium subscriptions by paysafecard, get i promotions in the form of 3 months for $ 0.99 ? It works only for credit cards ?
  • Nico
  • Community Legend
  • 535 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 535 Views
  • 1 replies
  • 0 likes

My songs and playlists deleted by spotify

I didn't log in to my account for like a month and when I logged back in all my playlists were gone. All saved playlists gone, saved music in your music section is gone - why? Please help?

  • Casual Listener
  • I didn't log in to my account for like a month and when I logged back in all my playlists were gone.    All saved playlists gone, saved music in your music section is gone - why?  P...
  • KatesHere
  • Community Legend
  • 277 Views
  • 3 replies
  • 0 likes
  • Other
  • 277 Views
  • 3 replies
  • 0 likes

I lost my premium subscription when it should last a year

I brought a Spotify 1-year premium subscription from Malaysia. Out of no where I can't sign into my Spotify it said I am being login in from another country. When I manage to login to my account I just lost my premium subscription.

  • Newbie
  • I brought a Spotify 1-year premium subscription from Malaysia. Out of no where I can't sign into my Spotify it said I am being login in from another country. When I manage to login to my ac...
  • RodrigoPalma
  • Roadie
  • 284 Views
  • 1 replies
  • 0 likes
  • Android
  • 284 Views
  • 1 replies
  • 0 likes

Account not completely linked to FaceBook

Hello,I made my Spotify account with my Facebook account about 6 months ago. So those two are linked with eachother. When I logged in today the following things were wrong:- I got a really weird username '21jgegglv......' and no profilepic on Spotify...

  • Newbie
  • Hello, I made my Spotify account with my Facebook account about 6 months ago. So those two are linked with eachother. When I logged in today the following things were wrong: - I got a really weird ...
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

New Computer

Just started using new computer, and while Spotify on my phone still has me a Premium member and has my songs, my computer has me a "Spotify Free" member, and does not have any of my songs. I have the same email address and password on both. How can ...

  • Visitor
  • Just started using new computer, and while Spotify on my phone still has me a Premium member and has my songs, my computer has me a "Spotify Free" member, and does not have any of my songs.  I h...
  • Nico
  • Community Legend
  • 212 Views
  • 3 replies
  • 0 likes
  • 212 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Suscripcion

buen dia yo tenia mi suscripcion de plan family y hoy por alguna razon que no conozco me aparecia impago le di que pagar con la tarjeta tomo el pago pero solo individual esto NO lo quiero. cobren porfavor la diferencia a plan familiar y que sea como ...

  • Newbie
  • buen dia yo tenia mi suscripcion de plan family y hoy por alguna razon que no conozco me aparecia impago le di que pagar con la tarjeta tomo el pago pero solo individual esto NO lo quiero. cobren por...
  • RodrigoPalma
  • Roadie
  • 568 Views
  • 6 replies
  • 0 likes
  • 568 Views
  • 6 replies
  • 0 likes

Is there a way to see if family members are actually using our family plan?

I have a family plan and want to remove any of my kids who aren't actually using the service. Is there a way to tell whether an account is actively used?

  • Casual Listener
  • I have a family plan and want to remove any of my kids who aren't actually using the service. Is there a way to tell whether an account is actively used?
  • tlgreg
  • Casual Listener
  • 5281 Views
  • 2 replies
  • 3 likes
  • Account
    Other
    Premium
  • 5281 Views
  • 2 replies
  • 3 likes

Spotify through Rogers

I have set up the Spotify benefit through my Rogers cellular account and it says it is activated. This was done several months ago, including the cancellation of my account, and the reactivation through the Rogers website - as instructed. Rogers is s...

  • Newbie
  • I have set up the Spotify benefit through my Rogers cellular account and it says it is activated.  This was done several months ago, including the cancellation of my account, and the reactivatio...
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Solved!! I cancelled my premium trial before the $9.99 charge, but still charged?

I recently found out that spotify has a US student discount as well as a family plan, and I was testing out the $0.99 trial, so I cancelled it on October 31, because it expired on November 1st and I didn't want to keep that plan. But when I check my ...

  • Newbie
  • I recently found out that spotify has a US student discount as well as a family plan, and I was testing out the $0.99 trial, so I cancelled it on October 31, because it expired on November 1st and I ...
  • MrEscobar
  • Newbie
  • 493 Views
  • 3 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 493 Views
  • 3 replies
  • 1 likes

Charged for no reason

I'm trying to contact the app since i've been charged a monthly fee after cancelling my subscription. When you click contact spotify there is no actual way to contact you guys. So i'm hoping someone can contact me for a refund since i specifically ca...

  • Casual Listener
  • I'm trying to contact the app since i've been charged a monthly fee after cancelling my subscription. When you click contact spotify there is no actual way to contact you guys. So i'm hoping someone ...
  • Bittencourt
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

cannot login

cannot login i haven an account but can not logincannot login with facebook eitherit say there is a problem try laterit say i dont have an accountbut i do have an account how can i fix this? greetzpeter

  • Visitor
  • cannot login   i haven an account but can not login cannot login with facebook either it say there is a problem try later it say i dont have an account but i do have an account   ho...
  • Bittencourt
  • Spotify Star
  • 307 Views
  • 3 replies
  • 0 likes
  • 307 Views
  • 3 replies
  • 0 likes

Solved!! DOES NOT ACCEPT PAYMENT

I have a family account and after 1 month the system said that nak managed to renew, already tried 3 credit cards with balanced And yet you say my card is on a bad day, what should I do?

  • Regular
  • I have a family account and after 1 month the system said that nak managed to renew, already tried 3 credit cards with balanced And yet you say my card is on a bad day, what should I do?
  • Diegopapell
  • Regular
  • 594 Views
  • 10 replies
  • 0 likes
  • 594 Views
  • 10 replies
  • 0 likes

Do I have 2 acounts?

I cant find my premium acount. I will make a New . But if I pay for 2 acounts will you fix IT for me?Kirsti.kraft@nrk.no

  • Newbie
  • I cant find my premium acount. I will make a New . But if I pay for 2 acounts will you fix IT for me? Kirsti.kraft@nrk.no
  • Bittencourt
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Bought Spotify Premium

Last month I bought Spotify Premium for three months, there was this offer... S/.2.99 per month, or so, but now I'm not suscribed. Why?El mes pasado compré Spotify Premium por tres meses, estaba esta oferta... S/.2.99 por mes, o parecido, pero ya no ...

  • Casual Listener
  • Last month I bought Spotify Premium for three months, there was this offer... S/.2.99 per month, or so, but now I'm not suscribed. Why? El mes pasado compré Spotify Premium por tres meses, estaba ...
  • 8danielle
  • Casual Listener
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

How change to my user name and profile picture from Facebook?

My wife´s user name on Facebook and her profile picture is seen on my Spotify account? How do I change it to me? A friend of hers made the connection a couple of years ago and I don´t know how to switch back to me

  • Newbie
  • My wife´s user name on Facebook and her profile picture is seen on my Spotify account? How do I change it to me? A friend of hers made the connection a couple of years ago and I don´t know how to swi...
  • n_chegini
  • Regular
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Notifications not sent to email

I just noticed that I haven't received a notification to my email for over a year. I've never really cared but I am keen to see my 2016 Wrapped stuff. My account is connected to Facebook, which is registered to an email. I have all the notification b...

  • Casual Listener
  • I just noticed that I haven't received a notification to my email for over a year. I've never really cared but I am keen to see my 2016 Wrapped stuff. My account is connected to Facebook, which is re...
  • MartinStoichkov
  • Community Legend
  • 402 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 402 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cobro de mas en la suscripción

Hola, me llego el resumen bancario de donde me hice premium y este mes me llego U$S15 cuando en realidad tengo un contrato por $36 (pesos). No se como se puede solucionar esto, muchas gracias. (Argentina)

  • Newbie
  • Hola, me llego el resumen bancario de donde me hice premium y este mes me llego U$S15 cuando en realidad tengo un contrato por $36 (pesos). No se como se puede solucionar esto, muchas gracias. (Argen...
  • user-removed
  • Not applicable
  • 237 Views
  • 1 replies
  • 1 likes
  • 237 Views
  • 1 replies
  • 1 likes

Superuser Contribution PREMIUM

hola, intente usar la promocion de spotify premium de 3 meses por $9 pero cuando ingrese los datos de pago que aparecio un error de que no se podia y que no se haria ningun cargo pero ya se me hizo el cobro y no tengo el premium, ya me paso 2 veces c...

  • Newbie
  • hola, intente usar la promocion de spotify premium de 3 meses por $9 pero cuando ingrese los datos de pago que aparecio un error de que no se podia y que no se haria ningun cargo pero ya se me hizo e...
  • user-removed
  • Not applicable
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes