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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398409 Views
  • 948 replies
  • 107 likes
  • Account
  • 398409 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171485 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171485 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99102 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99102 Views
  • 68 replies
  • 10 likes

My Discover Section has not updated in a month and does not have recently released section anymore

My Discover section on my playlist used to have new artists all the time, now it is only showing the same artists for a month now and it took away the recently released section.

  • Newbie
  • My Discover section on my playlist used to have new artists all the time, now it is only showing the same artists for a month now and it took away the recently released section. 
  • 176 Views
  • 0 replies
  • 2 likes
  • Premium
  • 176 Views
  • 0 replies
  • 2 likes

Redeemed gift card mid-month in subscription

I just redeemed a gift code but then realized my subscription is to renew on July 19. Will I still be charged for part of this month or the whole month?

  • Casual Listener
  • I just redeemed a gift code but then realized my subscription is to renew on July 19. Will I still be charged for part of this month or the whole month?
  • osornios
  • Spotify Star
  • 282 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 282 Views
  • 2 replies
  • 0 likes

trouble making the payment and upgrade to premium

Hello, I am having trouble making the payment and upgrading my free account to premium. For some reason the payment window got frozen on the half way through. Please let me know what I should do. I look forward to hear from you. Best, Elif

  • Newbie
  • Hello,   I am having trouble making the payment and upgrading my free account to premium. For some reason the payment window got frozen on the half way through. Please let me know what I shoul...
  • osornios
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 119 Views
  • 1 replies
  • 0 likes

Facebook vs. Original account

I registrated a premium giftcard on my facebook account, because I forgot the password for my original spotifyaccount. I thought the premuim would work on both, because the email is the same, but it does not.. How do I fix this? I use my original acc...

  • Newbie
  • I registrated a premium giftcard on my facebook account, because I forgot the password for my original spotifyaccount. I thought the premuim would work on both, because the email is the same, but it ...
  • osornios
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
    Unlimited
  • 165 Views
  • 1 replies
  • 0 likes

subscribed to family primium

I activated the family premium subscription. Sent the invitation to this other family member. then from his phone tried to log in (creating an account with the e mail i used to invite him) and a new pasword but it said my user name or pswd were wrong...

  • Casual Listener
  • I activated the family premium subscription. Sent the invitation to this other family member. then from his phone tried to log in (creating an account with the e mail i used to invite him) and a new ...
  • osornios
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • Other
  • 113 Views
  • 1 replies
  • 0 likes

Solved!! I'cant login because I delete my Facebook account

I'cant login because I delete my Facebook account. I don't want to sign Facebook again but how can I have my spotify account back?

  • Newbie
  • I'cant login because I delete my Facebook account. I don't want to sign Facebook again but how can I have my spotify account back?
  • osornios
  • Spotify Star
  • 198 Views
  • 1 replies
  • 1 likes
  • Login
  • 198 Views
  • 1 replies
  • 1 likes

I have problems logging, says my username and Facebook are incorrect, not I create my account again,

I have problems logging, says my username and Facebook are incorrect, not I create my account again, not to do

  • Newbie
  • I have problems logging, says my username and Facebook are incorrect, not I create my account again, not to do
  • osornios
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Subscription
  • 132 Views
  • 1 replies
  • 0 likes

Charged multiple times and still no premium

I decided to start a subscription for spotify using the student discount. After multiple times of it not working I refreshed the page and it switched to the normal subscription. Still error after error... but I check my checking account and I noticed...

  • Newbie
  • I decided to start a subscription for spotify using the student discount. After multiple times of it not working I refreshed the page and it switched to the normal subscription. Still error after err...
  • osornios
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 93 Views
  • 1 replies
  • 0 likes

Cuenta

Hola, estoy pagando por la cuenta premium y no la puedo usar, alguno sabrá como puedo cancelarla o poder usarla? Todos los meses se me descuenta de la tarjeta de crédito.

  • Newbie
  • Hola, estoy pagando por la cuenta premium y no la puedo usar, alguno sabrá como puedo cancelarla o poder usarla? Todos los meses se me descuenta de la tarjeta de crédito.
  • osornios
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • Account
  • 99 Views
  • 1 replies
  • 0 likes

No puedo usar Premium

Contrate la promoción de vacaciones de 3 meses por 9 pesos mexicanos, pero no la puedo disfrutar, me dice que sigo siendo free, cuando inclusive ya me la cobraron

  • Newbie
  • Contrate la promoción de vacaciones de 3 meses por 9 pesos mexicanos, pero no la puedo disfrutar, me dice que sigo siendo free, cuando inclusive ya me la cobraron
  • osornios
  • Spotify Star
  • 179 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
  • 179 Views
  • 2 replies
  • 0 likes

"Prepaid code is not valid in this country" - "Il codice prepagato non è valido in questo paese"

Hi everyone! I received a subscription to Spotify Premium but when I try to redeem it an error message occurs, saying that prepaid code is not valid in this country (actually since I'm in Italy it pops out in Italian but I think it translated like th...

  • Newbie
  • Hi everyone! I received a subscription to Spotify Premium but when I try to redeem it an error message occurs, saying that prepaid code is not valid in this country (actually since I'm in Italy it po...
  • osornios
  • Spotify Star
  • 668 Views
  • 1 replies
  • 0 likes
  • Premium
  • 668 Views
  • 1 replies
  • 0 likes

Change Country (grayed out)

Hi, I updated my subscription to a NZ credit card which seems to have worked but the country listed is still UK and the option to change it is grayed out. Can someone please let me know how to update this and put in a new billing address? Thanks in a...

  • Regular
  • Hi,   I updated my subscription to a NZ credit card which seems to have worked but the country listed is still UK and the option to change it is grayed out. Can someone please let me know how ...
  • osornios
  • Spotify Star
  • 7660 Views
  • 8 replies
  • 0 likes
  • Account
    Subscription
  • 7660 Views
  • 8 replies
  • 0 likes

suscribete 3 meses por 9.00

Obtuve la promocion de 3 meses por 9.00 el 29 de junio me cobraron 2 veces 9,09 pesos y Hoy 4 de Julio me Vuelven a cobrar 9,09 pesos, me pueden explicar por favor ESTO.

  • Casual Listener
  • Obtuve la promocion de 3 meses por 9.00  el 29 de junio me cobraron 2 veces 9,09 pesos y Hoy 4 de Julio me Vuelven a cobrar 9,09 pesos, me pueden explicar por favor ESTO.    
  • osornios
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 147 Views
  • 1 replies
  • 0 likes

Playlist: Weekly discovery

How can I recover the Playlist "Weekly Discovery" of 2 weeks ago? The playlist (obviosuly) is new every week, but I want the past past one.It is possible to search it?

  • Casual Listener
  • How can I recover the Playlist "Weekly Discovery" of 2 weeks ago? The playlist (obviosuly) is new every week, but I want the past past one. It is possible to search it?
  • osornios
  • Spotify Star
  • 270 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 270 Views
  • 4 replies
  • 0 likes

[Discover] I had to research a load of rubbish music and now...

I used Spotify to research a load of music I don't like, forgetting to activate Private Session, and now my Discover Weekly playlists which I used to LOVE are now half filled with rubbish.What can I do to reverse the situation?

  • Newbie
  • I used Spotify to research a load of music I don't like, forgetting to activate Private Session, and now my Discover Weekly playlists which I used to LOVE are now half filled with rubbish. What ca...
  • osornios
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • Other
  • 139 Views
  • 1 replies
  • 0 likes

Won't accept debit card

Can someone please help me pay with my debit card? It keeps coming up with "oops your card is having a bad day" It used to accept payments each month from my visa debit card and now it doesn't anymore. pril 11, 2016 Point of Sale - Visa Debit VISA DE...

  • Newbie
  • Can someone please help me pay with my debit card? It keeps coming up with "oops your card is having a bad day"   It used to accept payments each month from my visa debit card and now it doesn...
  • osornios
  • Spotify Star
  • 1546 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1546 Views
  • 1 replies
  • 0 likes

Traveling abroad and trying to listen to local bands

Hey everyone, I live in the US, but I´m traveling in Sweden for the next few weeks. How do I change my country so I can listen to Swedish bands? I´m trying to listen to a few local bands I´ve heard here, but i get an error telling me they´re not avai...

  • Newbie
  • Hey everyone,  I live in the US, but I´m traveling in Sweden for the next few weeks. How do I change my country so I can listen to Swedish bands? I´m trying to listen to a few lo...
  • MattSuda
  • Spotify Star
  • 226 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 226 Views
  • 3 replies
  • 0 likes

PLEASE HELP- account subcription

hi! I bought spotify premium about four days ago with itunes. It wont show up on my spotify account. I've tried looking at other peoples posts on here and the answers, but so farnothing has helped. ive gone on the computer and on my i pod. My i pod's...

  • Casual Listener
  • hi! I bought spotify premium about four days ago with itunes. It wont show up on my spotify account. I've tried looking at other peoples posts on here and the answers, but so farnothing has help...
  • MattSuda
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 132 Views
  • 1 replies
  • 0 likes

I already pay premium but my accunt still as a free

Hi i made my payment by app store but in my accunt im still as a free

  • Newbie
  • Hi i made my payment by app store but in my accunt im still as a free
  • MattSuda
  • Spotify Star
  • 159 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 159 Views
  • 2 replies
  • 0 likes

I FORGOT MY PASSWORD

So I just made a new acc and i chose the "1 month free premium promotion" so I needed to enter a credit card and I did it but then I realized that when I created my new acc I accidently wrote "hotmail" instead of "gmail" and because of that I had to ...

  • Newbie
  • So I just made a new acc and i chose the "1 month free premium promotion" so I needed to enter a credit card and I did it but then I realized that when I created my new acc I accidently wrote "hotmai...
  • tomasrex
  • Roadie
  • 147 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 147 Views
  • 1 replies
  • 0 likes