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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Menelaos_f
  • Casual Listener
  • 167881 Views
  • 689 replies
  • 56 likes
  • Account
  • 167881 Views
  • 689 replies
  • 56 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1088852 Views
  • 118 replies
  • 104 likes
  • Account
  • 1088852 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 51646 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 51646 Views
  • 57 replies
  • 8 likes

Premium turned free

I tried out Premium on March 30th, 2016, for free. On April 29th, 2016, I subscribed to Premium for Family. Today, I found out that my account is free. I wonder why this is happening, why am I not charged, so I can continue to be on Premium for Famil...

  • Newbie
  • I tried out Premium on March 30th, 2016, for free. On April 29th, 2016, I subscribed to Premium for Family.   Today, I found out that my account is free.   I wonder why this is happenin...
  • EthanS1
  • Community Legend
  • 94 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 94 Views
  • 1 replies
  • 0 likes

Paid 2 times but not Premium

Good morning, first of all, thanks for the help. I created the account May 26th. I tried to pay with credit card. After checkout there was no message of confirmation. because of that, few minutes later i realized i had paid 2 times. However, today i ...

  • Casual Listener
  • Good morning,   first of all, thanks for the help.   I created the account May 26th. I tried to pay with credit card. After checkout there was no message of confirmation. because of tha...
  • EthanS1
  • Community Legend
  • 90 Views
  • 2 replies
  • 0 likes
  • Account
  • 90 Views
  • 2 replies
  • 0 likes

Upgraded to spotify premium but I am still on free

If someone from Spotify could please help me because I am getting very frustrated with this! I have contacted you twice via the contact form and all I have received is an automated response not an actual answer to my question. I have been charged for...

  • Visitor
  • If someone from Spotify could please help me because I am getting very frustrated with this!   I have contacted you twice via the contact form and all I have received is an automated response ...
  • EthanS1
  • Community Legend
  • 164 Views
  • 3 replies
  • 0 likes
  • Premium
  • 164 Views
  • 3 replies
  • 0 likes

Delete account

I want to delete my Spotify account, Can you give me the instructions please?

  • Newbie
  • I want to delete my Spotify account, Can you give me the instructions please?
  • EthanS1
  • Community Legend
  • 141 Views
  • 2 replies
  • 0 likes
  • Account
  • 141 Views
  • 2 replies
  • 0 likes

Unidays student discount details used on another account

I have tried to set up the student discount service on my Spotify account using UNiDAYS. However, it says that my UNiDAYS details are already being used on another account & that I cannot use the discount on my account. I would like to find out what ...

  • Newbie
  • I have tried to set up the student discount service on my Spotify account using UNiDAYS. However, it says that my UNiDAYS details are already being used on another account & that I cannot use the...
  • EthanS1
  • Community Legend
  • 1342 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1342 Views
  • 1 replies
  • 0 likes

subscription cancelled but still being charged for

hi folks! my subscription ended on 23rd May and I cancelled it on 21st May. I logged into my bank account today and noticed there is a direct debit order for this month. I cancelled the subscription before new one started, why am I being charged? it'...

  • Casual Listener
  • hi folks! my subscription ended on 23rd May and I cancelled it on 21st May. I logged into my bank account today and noticed there is a direct debit order for this month. I cancelled the subscription ...
  • 85 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 85 Views
  • 0 replies
  • 0 likes

Solved!! Can't get the 3 months premium offer

I can't get the 3 months premium offer. I can't even open the premium site, it keeps saying ssl connection error.What does that mean. Please i need help. The offer expires on the 31 december.

  • Casual Listener
  • I can't get the 3 months premium offer. I can't even open the premium site, it keeps saying ssl connection error. What does that mean. Please i need help. The offer expires on the 31 december.
  • majkymikelson
  • Newbie
  • 2087 Views
  • 4 replies
  • 0 likes
  • Premium
  • 2087 Views
  • 4 replies
  • 0 likes

I had to payed 9,99€ instead of 4,99€

Hello,a few days ago I payed 9,99€ instead of the 4,99€ that I would have to pay with my UniDays Students discount. It worked fine for about 2 Years. What went wrong? Do I have to quit my premium subscription and make a new one?Can I get my money bac...

  • Newbie
  • Hello, a few days ago I payed 9,99€ instead of the 4,99€ that I would have to pay with my UniDays Students discount. It worked fine for about 2 Years. What went wrong? Do I have to quit my premium...
  • EthanS1
  • Community Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 118 Views
  • 1 replies
  • 0 likes

Account Using Facebook Gone??

Hi I've been using spotify free through my facebook account for quite a while now. I recently upgraded to premium, however I went to login today to find that I was getting the error code 3, stating that my facebook has no known spotify account linked...

  • Casual Listener
  • Hi I've been using spotify free through my facebook account for quite a while now. I recently upgraded to premium, however I went to login today to find that I was getting the error code 3, stating t...
  • N1tion
  • Casual Listener
  • 79 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 79 Views
  • 1 replies
  • 0 likes

Premium Through iOS App

I am on the newest update of the Spotify app, and did not have a previous subscription to the Spotify Premium membership. How would I pay for the Premium membership through the iOS app?

  • Casual Listener
  • I am on the newest update of the Spotify app, and did not have a previous subscription to the Spotify Premium membership. How would I pay for the Premium membership through the iOS app?
  • Kent1999
  • Casual Listener
  • 159 Views
  • 4 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 159 Views
  • 4 replies
  • 0 likes

False advertisement?

Hi, An ad kept popping up with a cheap 3 months of Spotify which I thought was awesome, but that was 9 DKK. But when i clicked the ad it said 99 DKK for 3 months. Is this not false advertisement?

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  • Newbie
  • Hi,   An ad kept popping up with a cheap 3 months of Spotify which I thought was awesome, but that was 9 DKK. But when i clicked the ad it said 99 DKK for 3 months. Is this not false advertise...
  • 76 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 76 Views
  • 0 replies
  • 0 likes

I have been hacked

Dear Spotify, I am 100% certain I have been hacked. I know this because I was booted off my mobile spotify with the message saying that my pasword was invalid. I reset my password and it worked for about 10 minutes. After that 10 minute period my spo...

  • Newbie
  • Dear Spotify,   I am 100% certain I have been hacked. I know this because I was booted off my mobile spotify with the message saying that my pasword was invalid. I reset my password and it wor...
  • alex_varde
  • Casual Listener
  • 176 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Security
  • 176 Views
  • 5 replies
  • 0 likes

Family plan

Cannot use code or redeem code sent to me

  • Newbie
  • Cannot use code or redeem code sent to me
  • Ambivalence
  • Community Legend
  • 82 Views
  • 1 replies
  • 0 likes
  • Account
  • 82 Views
  • 1 replies
  • 0 likes

Family accounts function differently

I just signed up for the family plan today and we are having some issues with the add on account having premium features. For example, his account still plays commercials, and the PS4 Spotify doesn't acknowledge the upgrade at all. I am trying not to...

  • Casual Listener
  • I just signed up for the family plan today and we are having some issues with the add on account having premium features. For example, his account still plays commercials, and the PS4 Spotify doesn't...
  • Ambivalence
  • Community Legend
  • 101 Views
  • 1 replies
  • 0 likes
  • Premium
  • 101 Views
  • 1 replies
  • 0 likes

Solved!! Family Plan same address clause

Hi community when I read the fine print for the new family plan it states that all members must reside in the same household. So my question is how is that verified?I have my cousin who lives with me and rents a room but their permanent address is st...

  • Casual Listener
  • Hi community when I read the fine print for the new family plan it states that all members must reside in the same household. So my question is how is that verified? I have my cousin who lives wit...
  • Bittencourt
  • Spotify Star
  • 5326 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 5326 Views
  • 3 replies
  • 0 likes

Can no longer use premium because.......

When o try to log into Spotify a msg says that my last payment didn't work. I re entered my detail just to be sure and the msg pops up saying that my card or payment provider is having a bad day but there are no problems with my card or bank account....

  • Newbie
  • When o try to log into Spotify a msg says that my last payment didn't work. I re entered my detail just to be sure and the msg pops up saying that my card or payment provider is having a bad day but ...
  • Stewartbristol
  • Newbie
  • 106 Views
  • 1 replies
  • 0 likes
  • Premium
  • 106 Views
  • 1 replies
  • 0 likes

Your subscription will automatically renew on 31 May 2016

Hi, my spotify premium subscription says that it'll be renewed on 31/05/2016, which is today in my countryWill i be charged today or tomorrow in this case?Thank you

  • Casual Listener
  • Hi, my spotify premium subscription says that it'll be renewed on 31/05/2016, which is today in my country Will i be charged today or tomorrow in this case? Thank you 
  • synlm
  • Casual Listener
  • 189 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 189 Views
  • 2 replies
  • 0 likes

Spotify on Android

I recently switched to a Samsung phone from an iPhone. On my iPhone i had spotify premium, and payed for it using my itunes money. I really enjoy spotify, but I will definately switch music apps if I cannot get premium. So I need to know if there is ...

  • Newbie
  • I recently switched to a Samsung phone from an iPhone. On my iPhone i had spotify premium, and payed for it using my itunes money. I really enjoy spotify, but I will definately switch music apps if I...
  • toast357
  • Casual Listener
  • 103 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 103 Views
  • 4 replies
  • 0 likes

Starbucks email

i got a email for there months free and 125 stars for my Starbucks account. How do I use it. I already have a premium account but I still want to use my gift that Starbucks sent me.

  • Visitor
  • i got a email for there months free and 125 stars for my Starbucks account. How do I use it. I already have a premium account but I still want to use my gift that Starbucks sent me. 
  • jifpeanuts
  • Newbie
  • 145 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 145 Views
  • 1 replies
  • 0 likes

Spotify Family

hello! Im a new subscriber with spotify premium. when my free 30 days is expire today and my subscription renews automatically on 30/6/16and then today when i upgrade my subscription to spotify family my subscription renews automatically on 18/6/16. ...

  • Casual Listener
  • hello!   Im a new subscriber with spotify premium. when my free 30 days is expire today and my subscription renews automatically on 30/6/16 and then today when i upgrade my&nbs...
  • Ambivalence
  • Community Legend
  • 144 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 144 Views
  • 4 replies
  • 0 likes

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