Family plan

When is the family plan coming to canada? I really want to get a music service app but if spotify wont make their family service avalible for canada I will be forced to join apple music.

• friesen95
• Casual Listener
• When is the family plan coming to canada? I really want to get a music service app but if spotify wont make their family service avalible for canada I will be forced to join apple music.
• 2016-07-14 5:49:21 PM
• 2016-07-14 6:19:53 PM
• Maxim
• Spotify Star
• 144 Views
• 1 replies
• 0 likes
• Account
  Other
  Premium
  Subscription

Paid for Spotify premium but still no premium service on my account

I paid for Spotify premium, it said my bank was having a bad day, but apparently Spotify wasn't! Because they took my money anyways without giving me a receipt or notification. But my money is gone, I checked my balance before and after, no telephone...

• Bobbypoast
• Newbie
• I paid for Spotify premium, it said my bank was having a bad day, but apparently Spotify wasn't! Because they took my money anyways without giving me a receipt or notification. But my money is gone, ...
• 2016-07-14 6:06:21 PM
• 128 Views
• 0 replies
• 0 likes
• Premium
  Subscription

wrong email

I put in the wrong email and I can not change it because I forgot my password. How can I solve my problem?

• grootexport
• Newbie
• I put in the wrong email and I can not change it because I forgot my password. How can I solve my problem?
• 2016-07-14 5:22:24 PM
• 2016-07-14 5:32:52 PM
• Maxim
• Spotify Star
• 150 Views
• 1 replies
• 0 likes
• Account
  Login

Not able to reset password

I'm trying to reset my password but I am not receiving the email (not in my Junk foleder) when I enter my user ID. I'm guessing I had a keystroke error when I first signed up. How can this be verified?

• brsteinke
• Newbie
• I'm trying to reset my password but I am not receiving the email (not in my Junk foleder) when I enter my user ID.   I'm guessing I had a keystroke error when I first signed up.   How can...
• 2016-07-14 4:58:36 PM
• 144 Views
• 0 replies
• 0 likes
• Account
  Login

Cant remember my other account !

I have my Apple ID my Order ID and my Document No. But i still cant find my other accounts because whenever i put sign in on Facebook it goes on my regular account and not on my premium one that im paying for. How can i retrieve my paying accoun? ple...

• Alainpham
• Newbie
• I have my Apple ID my Order ID and my Document No. But i still cant find my other accounts because whenever i put sign in on Facebook it goes on my regular account and not on my premium one that im p...
• 2016-07-14 4:45:31 PM
• 154 Views
• 0 replies
• 0 likes
• Account
  Premium
  Subscription

Can't log in and not getting emails

I can't log into my account as it is linked to a email that is deactivated so I need toChange my email but I can't log in

• Mayabrookesss22
• Newbie
• I can't log into my account as it is linked to a email that is deactivated so I need to Change my email but I can't log in
• 2016-07-14 4:24:58 PM
• 113 Views
• 0 replies
• 0 likes
• Account
  Free

My account

I can't access my account

• user-removed
• Visitor
• I can't access my account
• 2016-07-14 4:14:07 PM
• 2016-07-14 4:15:15 PM
• user-removed
• Not applicable
• 181 Views
• 1 replies
• 0 likes
• Account

Premium offer not three months?

Hi, I paid for the three months of premium for .99 cents on the the 18/6/16 but they are asking me to pay the full value on the 18/8/16. this is only two months. anyone know why? also, why are there no contact emails for spotify other than this commu...

• lawdylawd
• Newbie
• Hi, I paid for the three months of premium for .99 cents on the the 18/6/16 but they are asking me to pay the full value on the 18/8/16. this is only two months. anyone know why? also, why are there ...
• 2016-07-14 4:09:27 PM
• 109 Views
• 0 replies
• 0 likes
• Premium

Unsubscribe

Hey, I bought 3 months premium for 0.99€. this offer renews at the end and costs 9.99€, which i dont want. "Your subscription will automatically renew on 9/28/16and you'll be charged 9,99 €" BUT: If I click unsubscribe now will I still have my 3 mont...

• ichwerdennsonst
• Casual Listener
• Hey,   I bought 3 months premium for 0.99€. this offer renews at the end and costs 9.99€, which i dont want.   "Your subscription will automatically renew on 9/28/16and you'll be charge...
• 2016-07-14 3:32:16 PM
• 183 Views
• 0 replies
• 0 likes
• Account
  Free
  Premium
  Subscription

Can't log in

Hello, I have a problem!I have a spotify account that is premium but it is on a device that recently broke. Due to not being able to access the broken device, I can't get my username or password (which I obviously cant remember). Is there a way to ca...

• benheath983
• Newbie
• Hello, I have a problem! I have a spotify account that is premium but it is on a device that recently broke. Due to not being able to access the broken device, I can't get my username or password (w...
• 2016-07-14 3:26:56 PM
• 263 Views
• 0 replies
• 0 likes
• Login

Changing to Spotify username so as to use it instead of Facebook

How do I change to a Spotify username? I signed up using Facebook, but I want to be able to sign in using just a Spotify username. How do i switch/create a Spotify username

• user-removed
• Visitor
• How do I change to a Spotify username? I signed up using Facebook, but I want to be able to sign in using just a Spotify username. How do i switch/create a Spotify username
• 2016-07-14 2:05:31 PM
• 2016-07-14 3:04:30 PM
• UlrikMersø
• Newbie
• 275 Views
• 3 replies
• 0 likes
• Account
  Login
  Security

Not getting Premium....

I've been subscribed to Premium to awhile now, not too sure when, but I'd say over a year. However, since the recent update, my account is no longer a premium account. The last payment to come out of my account was the 30th June. I've tried reinstall...

• rhys0wen
• Newbie
• I've been subscribed to Premium to awhile now, not too sure when, but I'd say over a year. However, since the recent update, my account is no longer a premium account. The last payment to come out of...
• 2016-07-14 2:18:43 PM
• 2016-07-14 2:54:15 PM
• timmieschaap
• Composer
• 156 Views
• 1 replies
• 0 likes
• Premium

can't log in facebook username and passowrd are wrong

hi i sinds a few day's i am automaticly logged off, but now i try to log on whit my facebook acc. and what i always did but now i keep getting the message that my username and/or password are wrong thats on the app.on the desktop site i can log in an...

• KevindeBest
• Newbie
• hi i sinds a few day's i am automaticly logged off, but now i try to log on whit my facebook acc. and what i always did but now i keep getting the message that my username and/or password are wr...
• 2016-07-14 2:25:53 PM
• 305 Views
• 0 replies
• 1 likes
• Other

Just joined and going to be charged in 2 weeks

I have just signed up for Premium Family as a new user this evening 14/7/2016 and my subscription says it will renew automatically on 2/08/2016 and I'll be charged $17.99. That equates to 2 payments per month at this rate!!Which I notice is a common ...

• hmwilkins1996
• Newbie
• I have just signed up for Premium Family as a new user this evening 14/7/2016 and my  subscription says it will renew automatically on 2/08/2016 and I'll be charged $17.99. That equates to 2 pay...
• 2016-07-14 1:51:57 PM
• 213 Views
• 0 replies
• 0 likes
• Subscription

how to enroll children under 18 years with family account?

• zfa633o
• Casual Listener
• 2016-07-14 12:00:32 PM
• 2016-07-14 12:51:57 PM
• Maxim
• Spotify Star
• 1360 Views
• 5 replies
• 0 likes
• Account

Problem updating my payment info

So I need to update my payment info so I don't loose my premium but when I try to go to edit them i always get an error page. I have tried diffrent browsers and no luck. The problem is not my card it's a problem with the spotify page.

• gamertag79
• Newbie
• So I need to update my payment info so I don't loose my premium but when I try to go to edit them i always get an error page. I have tried diffrent browsers and no luck. The problem is not my card it...
• 2016-07-14 12:44:11 PM
• 143 Views
• 0 replies
• 0 likes
• Premium
  Subscription

Help help help **** cant join spotify premium family ******* help help help

The owner of premium family deleted and added me for several times. The last timd i wsntex to join by both link and email i couldntI all face :oops! Something went wrongPlz i need spotify premium ;(

• user-removed
• Visitor
• The owner of premium family deleted and added me for several times.   The last timd i wsntex to join by both link and email i couldnt I all face :oops! Something went wrong Plz i need spotify...
• 2016-07-14 11:54:39 AM
• 146 Views
• 0 replies
• 0 likes
• Account
  Premium

Can't log in

Hi there I can't seem to log in even thought Spotify keep sending me a link to change my password I did and now cannot access my account

• Twemma
• Newbie
• Hi there I can't seem to log in even thought Spotify keep sending me a link to change my password I did and now cannot access my account
• 2016-07-14 11:13:36 AM
• 2016-07-14 11:45:17 AM
• timmieschaap
• Composer
• 240 Views
• 1 replies
• 1 likes
• Login