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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80631 Views

9 replies

2 likes

Account
Login
  • 80631 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654674 Views

13 replies

4 likes

Account
  • 654674 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735308 Views

18 replies

29 likes

  • 735308 Views
  • 18 replies
  • 29 likes

Solved!! Can't log in to my account

I was trying to log in to my account yesterday on a new device and I forgot my password. I tried resetting my password and never got any email. I even checked my spam and junk folders and found nothing. Now, though, I can't even log in to the devices...

Visitor

I was trying to log in to my account yesterday on a new device and I forgot my password. I tried resetting my password and never got any email. I even checked my spam and junk folders and found nothi...

Astame

Community Legend

309 Views

1 replies

0 likes

Account
Login
  • 309 Views
  • 1 replies
  • 0 likes

Solved!! Conta

ola, preciso de uma ajuda.pois tenho um outro perfil no spotify, mais nao sei o login nem a senha, e estou pagando da mesma forma. nao consigo resgatar o perfil como posso fazer pra ter o perfil novamente??? Ezequiel Reis

Newbie

ola, preciso de uma ajuda. pois tenho um outro perfil no spotify, mais nao sei o login nem a senha, e estou pagando da mesma forma. nao consigo resgatar o perfil como posso fazer pra ter o perfil no...

ligiacallegaris

Newbie

658 Views

2 replies

1 likes

Android
  • 658 Views
  • 2 replies
  • 1 likes

Frustrated beyond beleif with **bleep** customer servive.

After an hour of searching I cannot find any way to contact Spotify except for this public forum. Seriously!??? Do we not deserve privacy?? Why can you not afford paying customers an actual support system? Do you not value us??My paid for account won...

Newbie

After an hour of searching I cannot find any way to contact Spotify except for this public forum. Seriously!??? Do we not deserve privacy?? Why can you not afford paying customers an actual support s...

Neoj230

Newbie

390 Views

2 replies

1 likes

Account
  • 390 Views
  • 2 replies
  • 1 likes

Worldwide Student Discount

I was charged 4.99 but it didnt recgognize me as a student. i have no premium and now a 4.99 charge.

Casual Listener

I was charged 4.99 but it didnt recgognize me as a student. i have no premium and now a 4.99 charge.

osornios

Spotify Star

190 Views

1 replies

0 likes

Premium
Subscription
  • 190 Views
  • 1 replies
  • 0 likes

Solved!! I cant purchase/subscribe to any plans

Hey guys,I recently found Spotify and I am amazed by how simple and useful at the same time it is.I want to subscribe for a package however it doesn't accept my credit card nor debit card.Tried using PayPal method, after login to PayPal and agreeing ...

Casual Listener

Hey guys, I recently found Spotify and I am amazed by how simple and useful at the same time it is. I want to subscribe for a package however it doesn't accept my credit card nor debit card. ...

Astame

Community Legend

823 Views

7 replies

0 likes

Subscription
  • 823 Views
  • 7 replies
  • 0 likes

Upgrading to premium through app

So I always buy a iTunes card and pay for premium through iTunes is that not a option because if it's not I'm gonna be really disapointed I waisted fifteen dollars

Newbie

So I always buy a iTunes card and pay for premium through iTunes is that not a option because if it's not I'm gonna be really disapointed I waisted fifteen dollars

Nico

Community Legend

269 Views

1 replies

0 likes

Premium
  • 269 Views
  • 1 replies
  • 0 likes

Solved!! Family account issues

I've just signed for the family premium account. Issue 1: can't send invite emails properly. Issue 2: the link by which people can sign in isn't working aswell: What can I do, people?=O

Casual Listener

I've just signed for the family premium account.   Issue 1: can't send invite emails properly.   Issue 2: the link by which people can sign in isn't working aswell:   Wha...

Lullaby33

Casual Listener

721 Views

5 replies

0 likes

Account
Premium
Subscription
  • 721 Views
  • 5 replies
  • 0 likes

Solved!! Spotify premium for 3 months for 0.99 cents but not getting it.

I went to get the trial for 3 months for 99 cents. I put in my credit card information and got a massage that it has already been used. I later look at my credit card statements and i was charged for the trial even though i didnt recieve the trial. I...

Casual Listener

I went to get the trial for 3 months for 99 cents. I put in my credit card information and got a massage that it has already been used. I later look at my credit card statements and i was charged for...

Astame

Community Legend

917 Views

5 replies

0 likes

Account
Subscription
  • 917 Views
  • 5 replies
  • 0 likes

Solved!! cancellation of account

ok, Ive been with spotify now for at least 1yr. Suddenly I have no account and was switched 2 free. they took my payment already for this month. Ive gone thru all the community pages to try and retrieve my account and nothing works. At this point all...

Visitor

ok, Ive been with spotify now for at least 1yr. Suddenly I have no account and was switched 2 free. they took my payment already for this month. Ive gone thru all the community pages to try and retri...

DasPeter

Community Legend

324 Views

1 replies

0 likes

Subscription
  • 324 Views
  • 1 replies
  • 0 likes

Wont download my songs

I got a new phone and when I try downloading my songs it's saying can not have on more than 3 devices... this is the only device I have it on. Now I can listen to songs off line... help?!!!!!

Casual Listener

I got a new phone and when I try downloading my songs it's saying can not have on more than 3 devices... this is the only device I have it on. Now I can listen to songs off line... help?!!!!!

Astame

Community Legend

292 Views

4 replies

0 likes

Account
  • 292 Views
  • 4 replies
  • 0 likes

dont remember username or password

Hello.The kid im uncle had an account on spotify but now he dont remember the username. Im still paying for his account and cant stop the paying. Can u guys help me to find out the username for me?

Newbie

Hello. The kid im uncle had an account on spotify but now he dont remember the username. Im still paying for his account and cant stop the paying. Can u guys help me to find out the username for me?...

DasPeter

Community Legend

554 Views

1 replies

0 likes

Account
  • 554 Views
  • 1 replies
  • 0 likes

Solved!! Charge me 3 times and still as a free user

Check my bank account and Spotify charge me 4.99 3 times and still as a free user ...

Casual Listener

Check my bank account and Spotify charge me 4.99 3 times and still as a free user ...

Astame

Community Legend

911 Views

7 replies

0 likes

Subscription
  • 911 Views
  • 7 replies
  • 0 likes

Can you log out on a device you aren't on?

Lost my phone, which has Spotify premium on- is there anyway i can sign out on this device without being on it?

Newbie

Lost my phone, which has Spotify premium on- is there anyway i can sign out on this device without being on it?

Astame

Community Legend

283 Views

3 replies

0 likes

Account
Login
Other
Security
  • 283 Views
  • 3 replies
  • 0 likes

Solved!! Cvc issues

I wanted to start premium with my American Express Card which Has 4 #'s for a cvc but it will only let me put in 3

Newbie

I wanted to start premium with my American Express Card which Has 4 #'s for a cvc but it will only let me put in 3

Astame

Community Legend

410 Views

1 replies

0 likes

Account
Premium
Security
  • 410 Views
  • 1 replies
  • 0 likes

Usava login do facebook, mas minha conta foi cancelada e nao consigo entrar no spotify

Fazia meu login no spotify pelo facebook mas minha conta do facebook foi cancelada (bem como a conta de email que usava no facebook).Assim, não consigo acessar o spotify.Além disso, sou premium, estou pagando sem poder usar.Gostaria de cancelar tudo,...

Casual Listener

Fazia meu login no spotify pelo facebook mas minha conta do facebook foi cancelada (bem como a conta de email que usava no facebook). Assim, não consigo acessar o spotify. Além disso, sou premium, ...

475 Views

0 replies

2 likes

Account
Premium
Subscription
  • 475 Views
  • 0 replies
  • 2 likes

unbelievable

I can't believe after all these years Spotify still won't let you add your photo without linking to a Facebook account, they must get money from Facebook that is more than it gets from it's customers.Please remember to like this **bleep** if you like...

Roadie

I can't believe after all these years Spotify still won't let you add your photo without linking to a Facebook account, they must get money from Facebook that is more than it gets from it's customers...

Astame

Community Legend

393 Views

5 replies

0 likes

Account
Other
  • 393 Views
  • 5 replies
  • 0 likes

Solved!! Cancelled my Spotify Subscription about 10 days ago.. Got charged today for £10

So I cancelled my subcscription on spotify about 2 weeks ago, yet it has still charged me today for ten pounds, saying that I still have a monthly subcription, whereas I cancelled it, is it possible for a refund?

Casual Listener

So I cancelled my subcscription on spotify about 2 weeks ago, yet it has still charged me today for ten pounds, saying that I still have a monthly subcription, whereas I cancelled it, is it possible ...

Astame

Community Legend

504 Views

6 replies

0 likes

Premium
Subscription
  • 504 Views
  • 6 replies
  • 0 likes

Solved!! Spotify premium for family

I've read the terms of conditions of this subscription, but based on how it worked a while before: Could I share this suscription with let's say 3 other friends of mine which live in the same city but not in my same house?

Casual Listener

I've read the terms of conditions of this subscription, but based on how it worked a while before:  Could I share this suscription with let's say 3 other friends of mine which live in the same ...

Astame

Community Legend

2217 Views

3 replies

0 likes

Premium
Subscription
Unlimited
  • 2217 Views
  • 3 replies
  • 0 likes

Charged twice every month for Premium

I'm being charged twice every month, one thru a bank auto draft and also thru paypal. The email Spotify uses for my account is closed and I have no way to reach them. Correct email is lannefolsom@gmail.com

Visitor

I'm being charged twice every month, one thru a bank auto draft and also thru paypal. The email Spotify uses for my account is closed and I have no way to reach them. Correct email is lannefolsom@gma...

Hurlamania

Roadie

168 Views

1 replies

0 likes

Account
Premium
Subscription
  • 168 Views
  • 1 replies
  • 0 likes

Premium Code

I bought a Spotify Coupon Card and I can't use it, because of the new update.. Pls help! I wonna use my code!!!

Newbie

I bought a Spotify Coupon Card and I can't use it, because of the new update.. Pls help! I wonna use my code!!!

Nico

Community Legend

442 Views

1 replies

0 likes

Premium
  • 442 Views
  • 1 replies
  • 0 likes