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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82644 Views

9 replies

2 likes

Account
Login
  • 82644 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

658439 Views

13 replies

4 likes

Account
  • 658439 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

740004 Views

18 replies

29 likes

  • 740004 Views
  • 18 replies
  • 29 likes

Signing out of my account on someone elses phone

My annoying ex still has my spotify logged in on his phone. I have changed my Facebook password since it is linked to that when I log in and I have also disconnected from all devices. I logged in today and it said it was playing on his device and eve...

Newbie

My annoying ex still has my spotify logged in on his phone. I have changed my Facebook password since it is linked to that when I log in and I have also disconnected from all devices. I logged in tod...

Astame

Community Legend

299 Views

1 replies

0 likes

Account
  • 299 Views
  • 1 replies
  • 0 likes

Problems with Spotify Family

Hello,I've recently upgraded my account to family. My brother was able to get in our plan, but his wife isn't getting it. You said it was the country, because when she first started to use Spotify, she was living in USA. We changed and now it says sh...

Newbie

Hello, I've recently upgraded my account to family. My brother was able to get in our plan, but his wife isn't getting it. You said it was the country, because when she first started to use Spotify,...

Astame

Community Legend

228 Views

1 replies

0 likes

Account
Login
Subscription
  • 228 Views
  • 1 replies
  • 0 likes

Solved!! abbonamento 3 mesi a 0,99€

buona sera, un Paio di giorni fa ho attivato l'Abbonamento in Oggetto.This sieri Sono entrato nel sito e mi trovo this frase: Famiglia SpotifyIl Tuo Abbonamento verra Rinnovato Automaticamente il 14/08/16. ti Verra addebitato un Costo pari a 14,99 Io...

Newbie

buona sera,   un Paio di giorni fa ho attivato l'Abbonamento in Oggetto. This sieri Sono entrato nel sito e mi trovo this frase:  Famiglia Spotify Il Tuo Abbonamento verra Rinnovato Au...

baccoperbaccoit

Newbie

2323 Views

3 replies

0 likes

Account
  • 2323 Views
  • 3 replies
  • 0 likes

Plano familia

Olá, não consigo inserir o último membro que tenho direito a lista do plano familiar spotify, podem me ajudar? Hello, I can not insert the last member for my family plan in spotify, please helpe-me?

Casual Listener

Olá, não consigo inserir o último membro que tenho direito a lista do plano familiar spotify, podem me ajudar?     Hello, I can not  insert the last member for my family plan in spo...

Astame

Community Legend

836 Views

6 replies

0 likes

Premium
  • 836 Views
  • 6 replies
  • 0 likes

Solved!! Purchese screen

Purchase screen is not loading. That is happened on chrome, edge and android app.

Casual Listener

Purchase screen is not loading. That is happened on chrome, edge and android app.

Astame

Community Legend

770 Views

7 replies

0 likes

Other
Subscription
  • 770 Views
  • 7 replies
  • 0 likes

Family gone ... (?)

Recently discovered that our family subscription was reduced to freemium because change of credit card that we failed to update on our account. Fair enough ...But the problem is that we received no email notice of the change, and when accessing the a...

Newbie

Recently discovered that our family subscription was reduced to freemium because change of credit card that we failed to update on our account. Fair enough ... But the problem is that we receiv...

jarvijar1

Casual Listener

411 Views

2 replies

0 likes

Subscription
  • 411 Views
  • 2 replies
  • 0 likes

Solved!! Can't log in to my account

I was trying to log in to my account yesterday on a new device and I forgot my password. I tried resetting my password and never got any email. I even checked my spam and junk folders and found nothing. Now, though, I can't even log in to the devices...

Visitor

I was trying to log in to my account yesterday on a new device and I forgot my password. I tried resetting my password and never got any email. I even checked my spam and junk folders and found nothi...

Astame

Community Legend

322 Views

1 replies

0 likes

Account
Login
  • 322 Views
  • 1 replies
  • 0 likes

Solved!! Conta

ola, preciso de uma ajuda.pois tenho um outro perfil no spotify, mais nao sei o login nem a senha, e estou pagando da mesma forma. nao consigo resgatar o perfil como posso fazer pra ter o perfil novamente??? Ezequiel Reis

Newbie

ola, preciso de uma ajuda. pois tenho um outro perfil no spotify, mais nao sei o login nem a senha, e estou pagando da mesma forma. nao consigo resgatar o perfil como posso fazer pra ter o perfil no...

ligiacallegaris

Newbie

658 Views

2 replies

1 likes

Android
  • 658 Views
  • 2 replies
  • 1 likes

Frustrated beyond beleif with **bleep** customer servive.

After an hour of searching I cannot find any way to contact Spotify except for this public forum. Seriously!??? Do we not deserve privacy?? Why can you not afford paying customers an actual support system? Do you not value us??My paid for account won...

Newbie

After an hour of searching I cannot find any way to contact Spotify except for this public forum. Seriously!??? Do we not deserve privacy?? Why can you not afford paying customers an actual support s...

Neoj230

Newbie

393 Views

2 replies

1 likes

Account
  • 393 Views
  • 2 replies
  • 1 likes

Worldwide Student Discount

I was charged 4.99 but it didnt recgognize me as a student. i have no premium and now a 4.99 charge.

Casual Listener

I was charged 4.99 but it didnt recgognize me as a student. i have no premium and now a 4.99 charge.

osornios

Spotify Star

195 Views

1 replies

0 likes

Premium
Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Solved!! I cant purchase/subscribe to any plans

Hey guys,I recently found Spotify and I am amazed by how simple and useful at the same time it is.I want to subscribe for a package however it doesn't accept my credit card nor debit card.Tried using PayPal method, after login to PayPal and agreeing ...

Casual Listener

Hey guys, I recently found Spotify and I am amazed by how simple and useful at the same time it is. I want to subscribe for a package however it doesn't accept my credit card nor debit card. ...

Astame

Community Legend

831 Views

7 replies

0 likes

Subscription
  • 831 Views
  • 7 replies
  • 0 likes

Upgrading to premium through app

So I always buy a iTunes card and pay for premium through iTunes is that not a option because if it's not I'm gonna be really disapointed I waisted fifteen dollars

Newbie

So I always buy a iTunes card and pay for premium through iTunes is that not a option because if it's not I'm gonna be really disapointed I waisted fifteen dollars

Nico

Community Legend

270 Views

1 replies

0 likes

Premium
  • 270 Views
  • 1 replies
  • 0 likes

Solved!! Family account issues

I've just signed for the family premium account. Issue 1: can't send invite emails properly. Issue 2: the link by which people can sign in isn't working aswell: What can I do, people?=O

Casual Listener

I've just signed for the family premium account.   Issue 1: can't send invite emails properly.   Issue 2: the link by which people can sign in isn't working aswell:   Wha...

Lullaby33

Casual Listener

730 Views

5 replies

0 likes

Account
Premium
Subscription
  • 730 Views
  • 5 replies
  • 0 likes

Solved!! Spotify premium for 3 months for 0.99 cents but not getting it.

I went to get the trial for 3 months for 99 cents. I put in my credit card information and got a massage that it has already been used. I later look at my credit card statements and i was charged for the trial even though i didnt recieve the trial. I...

Casual Listener

I went to get the trial for 3 months for 99 cents. I put in my credit card information and got a massage that it has already been used. I later look at my credit card statements and i was charged for...

Astame

Community Legend

924 Views

5 replies

0 likes

Account
Subscription
  • 924 Views
  • 5 replies
  • 0 likes

Solved!! cancellation of account

ok, Ive been with spotify now for at least 1yr. Suddenly I have no account and was switched 2 free. they took my payment already for this month. Ive gone thru all the community pages to try and retrieve my account and nothing works. At this point all...

Visitor

ok, Ive been with spotify now for at least 1yr. Suddenly I have no account and was switched 2 free. they took my payment already for this month. Ive gone thru all the community pages to try and retri...

DasPeter

Community Legend

324 Views

1 replies

0 likes

Subscription
  • 324 Views
  • 1 replies
  • 0 likes

Wont download my songs

I got a new phone and when I try downloading my songs it's saying can not have on more than 3 devices... this is the only device I have it on. Now I can listen to songs off line... help?!!!!!

Casual Listener

I got a new phone and when I try downloading my songs it's saying can not have on more than 3 devices... this is the only device I have it on. Now I can listen to songs off line... help?!!!!!

Astame

Community Legend

294 Views

4 replies

0 likes

Account
  • 294 Views
  • 4 replies
  • 0 likes

dont remember username or password

Hello.The kid im uncle had an account on spotify but now he dont remember the username. Im still paying for his account and cant stop the paying. Can u guys help me to find out the username for me?

Newbie

Hello. The kid im uncle had an account on spotify but now he dont remember the username. Im still paying for his account and cant stop the paying. Can u guys help me to find out the username for me?...

DasPeter

Community Legend

559 Views

1 replies

0 likes

Account
  • 559 Views
  • 1 replies
  • 0 likes

Solved!! Charge me 3 times and still as a free user

Check my bank account and Spotify charge me 4.99 3 times and still as a free user ...

Casual Listener

Check my bank account and Spotify charge me 4.99 3 times and still as a free user ...

Astame

Community Legend

925 Views

7 replies

0 likes

Subscription
  • 925 Views
  • 7 replies
  • 0 likes

Can you log out on a device you aren't on?

Lost my phone, which has Spotify premium on- is there anyway i can sign out on this device without being on it?

Newbie

Lost my phone, which has Spotify premium on- is there anyway i can sign out on this device without being on it?

Astame

Community Legend

285 Views

3 replies

0 likes

Account
Login
Other
Security
  • 285 Views
  • 3 replies
  • 0 likes

Solved!! Cvc issues

I wanted to start premium with my American Express Card which Has 4 #'s for a cvc but it will only let me put in 3

Newbie

I wanted to start premium with my American Express Card which Has 4 #'s for a cvc but it will only let me put in 3

Astame

Community Legend

414 Views

1 replies

0 likes

Account
Premium
Security
  • 414 Views
  • 1 replies
  • 0 likes