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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422588 Views
  • 965 replies
  • 108 likes
  • Account
  • 422588 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187210 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187210 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103795 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103795 Views
  • 70 replies
  • 10 likes

Spotify Family 3 Months Free Promotion Issue

Hi there, I recieved an email a few weeks ago with a promotion whereby if you start a family plan any family members you add get 3 months free premium and the account holder just pays their subscription as per usual. I initially signed up for this pl...

  • Newbie
  • Hi there,   I recieved an email a few weeks ago with a promotion whereby if you start a family plan any family members you add get 3 months free premium and the account holder just pays their ...
  • Oreste
  • Composer
  • 1936 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 1936 Views
  • 1 replies
  • 0 likes

Error settlement

I created my spotify account when I got the opportunity for 1 month free Spotify premium.After this month, I changed my account for free. Since then, an advertising that says: upgrade to spotify premium before 31 December and get 3 months to 99 Dkr.T...

  • Newbie
  • I created my spotify account when I got the opportunity for 1 month free Spotify premium. After this month, I changed my account for free. Since then, an advertising that says: upgrade to spotify pr...
  • Oreste
  • Composer
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 146 Views
  • 1 replies
  • 0 likes

BIRTH DATE

I can't upgrade to premium because a message appears saying my birth date is incorrect. Already tried to logoff and login, but the problem continues..

  • Newbie
  • I can't upgrade to premium because a message appears saying my birth date is incorrect. Already tried to logoff and login, but the problem continues..
  • 172 Views
  • 0 replies
  • 0 likes
  • Premium
  • 172 Views
  • 0 replies
  • 0 likes

Subscription for spouse

I would like to get my wife a spotty account for Christmas. How can I take advantage of the 3 month for .99 deal but not sure how I can do it without her knowing. If I signed up with her email I believe spotify would send her welcome email and I don'...

  • Newbie
  • I would like to get my wife a spotty account for Christmas. How can I take advantage of the 3 month for .99 deal but not sure how I can do it without her knowing. If I signed up with her email I beli...
  • Oreste
  • Composer
  • 193 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Cant get my 3 month for 99r. ??

When i click the offer on spotify and then click " upgrade " it says " couldnt give you this offer ".. I dont know how to get the 3 months for 99kr?help me ??

  • Casual Listener
  • When i click the offer on spotify and then click " upgrade " it says " couldnt give you this offer ".. I dont know how to get the 3 months for 99kr? help me ?? 🙂 
  • djdix122
  • Casual Listener
  • 145 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 145 Views
  • 2 replies
  • 0 likes

All of my spotify playlists are gone

I cant find my playlists anymore. happened like a month ago, please help!

  • Newbie
  • I cant find my playlists anymore. happened like a month ago, please help!
  • Nico
  • Community Legend
  • 110 Views
  • 1 replies
  • 0 likes
  • Account
  • 110 Views
  • 1 replies
  • 0 likes

[All Platforms][Subscription] Spotify should communicate in the language of the subscriber

Here is an idea. Why not have Spotify communicate in the language of the subscriber!!!! Here is a recent issue (and NO support method for getting fixed - thanks for looking after your customers SPOTIFY!!!!) My account is in English.Spotify sends me a...

  • Casual Listener
  • Here is an idea.  Why not have Spotify communicate in the language of the subscriber!!!!     Here is a recent issue (and NO support method for getting fixed - thanks for looking aft...
  • Oreste
  • Composer
  • 188 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 188 Views
  • 1 replies
  • 0 likes

3 Months for 9.99 only available to certain people?

My friend who has not upgraded to premium since it ran out a few months ago got an offer for 3 months for 9.99. I payed full price for one month last week and I am not seeing this offer anywhere. Where can I take advantage of this? Can I just make it...

  • Newbie
  • My friend who has not upgraded to premium since it ran out a few months ago got an offer for 3 months for 9.99. I payed full price for one month last week and I am not seeing this offer anywhere. Whe...
  • emjskye
  • Newbie
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 155 Views
  • 1 replies
  • 0 likes

Was charged twice

I have the college discount currently and was charged 5.40 twice on 12-23. It shows on my bank account account and Spotify receipts. I would like to know if I could get a refund or just not charge me for the next month.

  • Newbie
  • I have the college discount currently and was charged 5.40 twice on 12-23. It shows on my bank account account and Spotify receipts. I would like to know if I could get a refund or just not charge me...
  • KatesHere
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
  • 153 Views
  • 1 replies
  • 0 likes

Can't subscribe the Family Plan promotion

I am not able to subscribe the Family Plan promotion with any of my credit cards - a pop up box appears telling me that my credit card institution may be having a problem but I called them and they tell me everything is ok and that they do not even s...

  • Newbie
  • I am not able to subscribe the Family Plan promotion with any of my credit cards - a pop up box appears telling me that my credit card institution may be having a problem but I called them and they t...
  • 104 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 104 Views
  • 0 replies
  • 0 likes

How do I ask for a refund

I wanted to subscribe to the 3 months Spotify premium for GBP 0.99 offer. However, I mistakenly subscribed to the GBP 9.99/month Spotify premium. how do I request a refund for it? Thanks.

  • Newbie
  • I wanted to subscribe to the 3 months Spotify premium for GBP 0.99 offer. However, I mistakenly subscribed to the GBP 9.99/month Spotify premium. how do I request a refund for it? Thanks.
  • KatesHere
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • Premium
  • 166 Views
  • 1 replies
  • 0 likes

Delete my account plz !!!

Hello, I can't access to the form to ask for account deletion, my account is linked to facebook and lock my email adress, i have tried to change my email in facebook (since spotify tells me that the informations are linked to facebook) but it doesn't...

  • Visitor
  • Hello,  I can't access to the form to ask for account deletion, my account is linked to facebook and lock my email adress, i have tried to change my email in facebook (since spotify tells me th...
  • user-removed
  • Not applicable
  • 188 Views
  • 4 replies
  • 0 likes
  • Account
  • 188 Views
  • 4 replies
  • 0 likes

Can't play my playlist

Hello I need help because when i try to play my songs threw my phone, It doesn't work and when I play them threw my ps4 I can access all of my song on my playlist and I want to listen to them in my phone.

  • Casual Listener
  • Hello I need help because when i try to play my songs threw my phone, It doesn't work and when I play them threw my ps4 I can access all of my song on my playlist and I want to listen to them in my p...
  • Anthony2001
  • Casual Listener
  • 129 Views
  • 1 replies
  • 0 likes
  • Other
  • 129 Views
  • 1 replies
  • 0 likes

Cant get spotify premium with my phone contract

Have phone contract that gives me spotify premium. I can only get spotify free. Think i may have 2 accounts how do i solve this problem.

  • Casual Listener
  • Have phone contract that gives me spotify premium. I can only get spotify free. Think i may have 2 accounts how do i solve this problem.
  • Oreste
  • Composer
  • 238 Views
  • 1 replies
  • 0 likes
  • Premium
  • 238 Views
  • 1 replies
  • 0 likes

I WANT MY MONEY BACK

I WANT MY MONEY BACK COS I HAVE NOT BOUGHT SPOTIFY AND MY CREDIT CARD HAS A OLD DEBT THAT I DIDNT KNOW.

  • Casual Listener
  • I WANT MY MONEY BACK COS I HAVE NOT BOUGHT SPOTIFY AND MY CREDIT CARD HAS A OLD DEBT THAT I DIDNT KNOW.
  • MattSuda
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 147 Views
  • 1 replies
  • 0 likes

Solved!! Spotify should really improve their customer service

1st contact:Me: Hi, is there a way to automatically skip tracks marked 'explicit' when listening Spotify with kids around?Spotify: We don't censor music.Me: Erh, I don't want you to censor but rather offer a feature that would make Spotify even bette...

  • Regular
  • 1st contact: Me: Hi, is there a way to automatically skip tracks marked 'explicit' when listening Spotify with kids around? Spotify: We don't censor music. Me: Erh, I don't want you to censor...
  • villeekman
  • Regular
  • 305 Views
  • 3 replies
  • 3 likes
  • Other
  • 305 Views
  • 3 replies
  • 3 likes

Solved!! Business Account with Multiple Users

I'd like to use a single credit card to buy Premium for 11 employees.Each employee has a personal spotify account, which we would upgrade.If an employee leaves the company, I need authorization to deactivate them from the Premium service.What is the ...

  • Casual Listener
  • I'd like to use a single credit card to buy Premium for 11 employees. Each employee has a personal spotify account, which we would upgrade. If an employee leaves the company, I need authorization t...
  • MattSuda
  • Spotify Star
  • 1923 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 1923 Views
  • 5 replies
  • 0 likes

Account Email not working but still listed + wrong username on ACTIVE ACCOUNT

Ok my spotify is all kinds of messed up I've been using Spotify since way back in the day before it was even in talks with facebook.... I have a horrible problem!!! I went to log into spotify and my email was not valid however my email is listed on t...

  • Visitor
  • Ok my spotify is all kinds of messed up    I've been using Spotify since way back in the day before it was even in talks with facebook....   I have a horrible problem!!! &nbsp...
  • Oreste
  • Composer
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 149 Views
  • 1 replies
  • 0 likes

Solved!! Spotify 412 error

I recently deactivated my facebook, not realizing I could no longer use spotify. I reactivated my facebook and then spotify logged me in offline. I logged off, and tried to log back on and it said my firewall won't allow me to log in because of a 412...

  • Regular
  • I recently deactivated my facebook, not realizing I could no longer use spotify. I reactivated my facebook and then spotify logged me in  offline. I logged off, and tried to log back on and it s...
  • puppylover10162
  • Newbie
  • 911 Views
  • 6 replies
  • 0 likes
  • 911 Views
  • 6 replies
  • 0 likes

3 months for one?

Hi, I found an article from 18. desember that mention an offer. - 3 months for 9 NOK ($1) for new Premium-users. - 3 months for the price of 1 month for existing Premium-users. How do I get the 3 months for the price of 1 - offer? Thanks in advance.

  • Casual Listener
  • Hi,  I found an article from 18. desember that mention an offer.  - 3 months for 9 NOK ($1) for new Premium-users.  - 3 months for the price of 1 month for existing Premium-users.&n...
  • Oreste
  • Composer
  • 132 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 132 Views
  • 1 replies
  • 0 likes