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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83669 Views

29 replies

0 likes

  • 83669 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105041 Views

10 replies

3 likes

Account
Login
  • 105041 Views
  • 10 replies
  • 3 likes

Unable to change country

I created this spotify account to use in a family plan. When I tried to redeem the family plane code I saw that my new account had GB as country. When checking the help site for instructions on how to change country for my account, I followed the ins...

Newbie

I created this spotify account to use in a family plan. When I tried to redeem the family plane code I saw that my new account had GB as country. When checking the help site for instructions on how t...

kbrooksc

Community Legend

259 Views

1 replies

0 likes

Account
  • 259 Views
  • 1 replies
  • 0 likes

Trouble with Student Discount for Premium

I tried to sign up for the student discount premium subscription - I am a graduate student at Argosy University. When I tried to sign up, it said that they were unable to verify my status at the school, and I therefore did not receive the discounted ...

Newbie

I tried to sign up for the student discount premium subscription - I am a graduate student at Argosy University. When I tried to sign up, it said that they were unable to verify my status at the scho...

kbrooksc

Community Legend

259 Views

1 replies

0 likes

Premium
Subscription
  • 259 Views
  • 1 replies
  • 0 likes

Solved!! You can only use spotify abroad for 14 days

Hey guys,English guy with an English phone.. Living in Australia for a year, bought Spotify in May when in the Phillipines. Some recent issues with payment (money ran out on English card linked to the spotify account) tried to sort it after I have tr...

Casual Listener

Hey guys, English guy with an English phone.. Living in Australia for a year, bought Spotify in May when in the Phillipines. Some recent issues with payment (money ran out on English card linked t...

MaryS

Roadie

2562 Views

4 replies

0 likes

Account
Premium
Subscription
  • 2562 Views
  • 4 replies
  • 0 likes

Account closed

Today I have tried several times to delete my account without success!!! I have tried going through the About Us to the Contact Form for help and all it does is take right back to the previous page! I want to close my account but I don't see any way ...

Visitor

Today I have tried several times to delete my account without success!!! I have tried going through the About Us to the Contact Form for help and all it does is take right back to the previous page! ...

KatesHere

Community Legend

309 Views

1 replies

0 likes

Account
Other
  • 309 Views
  • 1 replies
  • 0 likes

Account Stolen while listening to Spotify

Spotify needs some better security, truly. While I was on my laptop LISTENING to my music, my account was stolen, email changed, password reset, and facebook unlinked, all without any indication to me. The only thing I got? An email a few minutes lat...

Casual Listener

Spotify needs some better security, truly. While I was on my laptop LISTENING to my music, my account was stolen, email changed, password reset, and facebook unlinked, all without any indic...

albionheroqueen

Regular

557 Views

3 replies

0 likes

Account
  • 557 Views
  • 3 replies
  • 0 likes

Cannot get online on Spotify abroad with premium account!

iHelloI am a gigantic fan of spotify. However, it's getting a bit ridiculous these days with regional limitations. First, I tried to download Spotify after a clean OS Install, Guess what? It's not possible to download when you are abroad even though ...

Regular

iHello I am a gigantic fan of spotify. However, it's getting a bit ridiculous these days with regional limitations.   First, I tried to download Spotify after a clean OS Install, Guess what...

1116995534

Regular

785 Views

6 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 785 Views
  • 6 replies
  • 0 likes

Solved!! I can upgrade only into family?

So what is the deal here spotify? On main page of spotify I can see that you have 2 tables. Free and Premium for 5.99. When I click to have the one for 5.99 it redirects me into Family pack webpapage. But I dont want to have that one... I want to pay...

Regular

So what is the deal here spotify?   On main page of spotify I can see that you have 2 tables. Free and Premium for 5.99. When I click to have the one for 5.99 it redirects me into Family pack ...

MaryS

Roadie

682 Views

7 replies

0 likes

Account
Premium
Subscription
  • 682 Views
  • 7 replies
  • 0 likes

i want delete test version

i want delete test version for re back in free version because i don't want buy this app someone can help me ? Thanks

Newbie

i want delete test version for re back in free version because i don't want buy this app someone can help me ?  Thanks

KatesHere

Community Legend

278 Views

1 replies

0 likes

Account
  • 278 Views
  • 1 replies
  • 0 likes

Promotion not found

I was listening to spotify when I heard trough spotify that it was possible to upgrade to premium for three months for 9.99 I can not find the promotion. Could you help me with a link to that promotion? Thanks in advance.

Casual Listener

I was listening to spotify when I heard trough spotify that it was possible to upgrade to premium for three months for 9.99   I can not find the promotion. Could you help me with a link to tha...

kbrooksc

Community Legend

543 Views

5 replies

0 likes

Premium
  • 543 Views
  • 5 replies
  • 0 likes

Can not upgrade to premium account (Message javascript not activated - wrong, it is activated)

I can not upgrade my account to premium. I have tried it from my notebook and from my mobil. No chance, I always get the message "You must activate javascript". Javascript is enabled for spotify.com and for for the paypal sites. So what is wrong? Don...

Visitor

I can not upgrade my account to premium. I have tried it from my notebook and from my mobil. No chance, I always get the message "You must activate javascript". Javascript is enabled for spotify.com ...

KatesHere

Community Legend

421 Views

3 replies

0 likes

Account
Premium
  • 421 Views
  • 3 replies
  • 0 likes

Solved!! Charged £9.99 for Christmas special deal?

Hi there,I noticed strangely I've been charged £9.99 on my account despite Spotify advertising a ChristmasSpecial Deal in the UK where if you upgraded to Spotify premium I think before the end of December you only pay £1 per month for 3 months. Howev...

Casual Listener

Hi there, I noticed strangely I've been charged £9.99 on my account despite Spotify advertising a Christmas Special Deal in the UK where if you upgraded to Spotify premium I think before the end ...

direngrey

Casual Listener

464 Views

2 replies

0 likes

Premium
  • 464 Views
  • 2 replies
  • 0 likes

Solved!! 3 mos. 99¢ charged $10.59

So This is the third time I have to write this because it seems in roughly 72 hours my help request form, nor my other community post could be answered. I tried getting the three months for 99¢, I got a message about how that offer doesn't apply to m...

Visitor

So This is the third time I have to write this because it seems in roughly 72 hours my help request form, nor my other community post could be answered. I tried getting the three months for 99¢, I go...

kbrooksc

Community Legend

781 Views

6 replies

0 likes

Account
Premium
Subscription
  • 781 Views
  • 6 replies
  • 0 likes

I canceled my subscription but still charged

I canceled my subscription last month however I was charged again this month!!!! This is very frustrating since I can't seem to be able to talk to an actual human! Please quit charging my card!!!!

Newbie

I canceled my subscription last month however I was charged again this month!!!! This is very frustrating since I can't seem to be able to talk to an actual human! Please quit charging my card!!!!

MaryS

Roadie

264 Views

1 replies

0 likes

Subscription
  • 264 Views
  • 1 replies
  • 0 likes

Charged for 3 month $.99, no email confirmation, no premium upgrade - HELP

I have been trying for hours to determine what is going on with my account. I clicked the promotional link in the Spotify app for the three months at $.99 and was charged $1.07 but am not seeing the upgrade in the Spotify app. At the time of clicking...

Casual Listener

I have been trying for hours to determine what is going on with my account. I clicked the promotional link in the Spotify app for the three months at $.99 and was charged $1.07 but am not seeing the ...

KatesHere

Community Legend

439 Views

5 replies

0 likes

Account
Premium
Subscription
  • 439 Views
  • 5 replies
  • 0 likes

Spotify family

I want to upgrade to Spotify family but ideally through an in app purchase - As I already have the Spotify premium which I pay for through iTunes.I don't want a direct sub with Spotify as it sounds like they can mess it up/charge twice etc... I don't...

Newbie

I want to upgrade to Spotify family but ideally through an in app purchase - As I already have the Spotify premium which I pay for through iTunes. I don't want a direct sub with Spotify as it soun...

MaryS

Roadie

260 Views

1 replies

0 likes

Other
  • 260 Views
  • 1 replies
  • 0 likes

Login

I just upgraded to premium. When I went back into Spotify I was asked to login again however it is saying that the login has failed and will not let me into my account.

Casual Listener

I just upgraded to premium. When I went back into Spotify I was asked to login again however it is saying that the login has failed and will not let me into my account.

Jkharris11

Casual Listener

390 Views

2 replies

0 likes

Login
  • 390 Views
  • 2 replies
  • 0 likes

Facebook Hacked-Can't log in to Spotify

My boyfriend's Facebook was hacked and now he can't use his Spotify. He also can't log in to Facebook. If he made a new Facebook account, could my subscription to Spotify be moved to that account? -Marissa

Newbie

My boyfriend's Facebook was hacked and now he can't use his Spotify. He also can't log in to Facebook. If he made a new Facebook account, could my subscription to Spotify be moved to that account? &...

KatesHere

Community Legend

358 Views

1 replies

0 likes

Account
Subscription
  • 358 Views
  • 1 replies
  • 0 likes

Forgotten info

Hello, i forgot my info both my id and my pw although i still can use it because its linked to facebook, i aso forgot the email i used

Newbie

Hello, i forgot my info both my id and my pw although i still can use it because its linked to facebook, i aso forgot the email i used

KatesHere

Community Legend

210 Views

1 replies

0 likes

Login
  • 210 Views
  • 1 replies
  • 0 likes

Abonnement

Bonjour,je suis en spotify free mais je paye le prenium. Comment cela se fait? Pouvez vous m aider.Merci

Newbie

Bonjour,je suis en spotify free mais je paye le prenium. Comment cela se fait? Pouvez vous m aider. Merci

KatesHere

Community Legend

399 Views

1 replies

0 likes

Subscription
  • 399 Views
  • 1 replies
  • 0 likes

Solved!! Cannot see family pricing

When I click on the 'Spotify Family' section of the Canadian pricing page, I get redirected back to the same page. The link points to 'https://www.spotify.com/ca-en/family/', but visiting that page takes you to 'https://www.spotify.com/ca-en/'. I'm t...

Casual Listener

When I click on the 'Spotify Family' section of the Canadian pricing page, I get redirected back to the same page. The link points to 'https://www.spotify.com/ca-en/family/', but visiting that page t...

122299096

Casual Listener

565 Views

2 replies

0 likes

Account
Subscription
  • 565 Views
  • 2 replies
  • 0 likes