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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9774 Views
  • 3 replies
  • 9 likes
  • Security
  • 9774 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 491318 Views
  • 981 replies
  • 111 likes
  • Account
  • 491318 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213212 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213212 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122297 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122297 Views
  • 72 replies
  • 12 likes

Still withdrawing money for a long time ago cancelled subscription.

Hello.I'd like to be contacted on my email.I cancelled my subscription A LONG TIME AGO !!!And you're still withdrawing money from my account. And in my account it also says i am free user (I don't even use your services anymore). In the account manag...

  • Newbie
  • Hello. I'd like to be contacted on my email. I cancelled my subscription A LONG TIME AGO !!! And you're still withdrawing money from my account.  And in my account it also says i am free use...
  • gnovella16
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Premium paused but have been charged.

My premium accound has been paused, but when I check my bank account information, the payment came out last week. How can I contact Spotify to solve this problem? I am a student and really cannot afford to be paying for something I'm unable to use.

  • Newbie
  • My premium accound has been paused, but when I check my bank account information, the payment came out last week.   How can I contact Spotify to solve this problem? I am a student and really c...
  • gnovella16
  • Roadie
  • 295 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 295 Views
  • 1 replies
  • 0 likes

Discounts for Students

I previously was paying for the student subscription which is £4.99 untill I recieved an email saying that I would need to renew it, unfortuanely I cannot find the email to take me through how to renew it and now I am paying for premium.How do I rene...

  • Newbie
  • I previously was paying for the student subscription which is £4.99 untill I recieved an email saying that I would need to renew it, unfortuanely I cannot find the email to take me through how to ren...
  • DasPeter
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 243 Views
  • 1 replies
  • 0 likes

Spotify with Vodafone Ireland

I have been a long term user of spotify premium and I love the service. Back in November 2015 I changed mobile carriers to Vodafone Ireland and took up a plan with them that provided me with a "free" spotify account. Before I signed up I had a second...

  • Casual Listener
  • I have been a long term user of spotify premium and I love the service. Back in November 2015 I changed mobile carriers to Vodafone Ireland and took up a plan with them that provided me with a "free"...
  • gnovella16
  • Roadie
  • 682 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 682 Views
  • 1 replies
  • 0 likes

Can't turn off shuffle

Hi, I can't turn off shuffle even tho I click on now playing and turn the twisty arrows to white... I REALLY need to turn off shuffle for a party urgently, please can someone help!

  • Casual Listener
  • Hi, I can't turn off shuffle even tho I click on now playing and turn the twisty arrows to white... I REALLY need to turn off shuffle for a party urgently, please can someone help!
  • DasPeter
  • Community Legend
  • 296 Views
  • 3 replies
  • 0 likes
  • Premium
  • 296 Views
  • 3 replies
  • 0 likes

Unwanted Premium Upgrade

I tried to upgrade to Premim, but I had changed my mind before completing the transaction. I was still charged and wanted to know if anyone else had something like this. I would like to get the tranaction voided.

  • Newbie
  • I tried to upgrade to Premim, but I had changed my mind before completing the transaction. I was still charged and wanted to know if anyone else had something like this. I would like to get the trana...
  • KatesHere
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 173 Views
  • 1 replies
  • 0 likes

Started Graduate school. Can I switch to student pricing?

I was not a student when I first started the premium account for spotify. Now I am a student and want to pay the $5 instead of the $10. Is that an option to switch? Thanks!

  • Newbie
  • I was not  a student when I first started the premium account for spotify. Now I am a student and want to pay the $5 instead of the $10. Is that an option to switch?  Thanks!  
  • KatesHere
  • Community Legend
  • 1005 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1005 Views
  • 1 replies
  • 0 likes

Student

I gave my student name & school but it said I wasn't a student. It charged my cc & still don't have premium

  • Newbie
  • I gave my student name & school but it said I wasn't a student. It charged my cc & still don't have premium
  • gnovella16
  • Roadie
  • 367 Views
  • 1 replies
  • 0 likes
  • Premium
  • 367 Views
  • 1 replies
  • 0 likes

Account made with a student email charged regular price?

I recently resubscribed to Spotofy Premium and was charged ~$10 even though the account is clearly listed as having qui****@live.unc.edu as the email address. Can I get any assistance, please?

  • Newbie
  • I recently resubscribed to Spotofy Premium and was charged ~$10 even though the account is clearly listed as having qui****@live.unc.edu as the email address. Can I get any assistance, please?
  • gnovella16
  • Roadie
  • 1143 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 1143 Views
  • 1 replies
  • 0 likes

Add 3 person to family package

I was trying to add a third person to the family package and it kept telling me that unfortunately there is no support at the moment and to make this type of change I needed to contact customer service team who can help me further. And then I went ba...

  • Newbie
  • I was trying to add a third person to the family package and it kept telling me that unfortunately there is no support at the moment and to make this type of change I needed to contact customer servi...
  • gnovella16
  • Roadie
  • 556 Views
  • 1 replies
  • 0 likes
  • Account
  • 556 Views
  • 1 replies
  • 0 likes

Paying £9.99 month and account is still showing free and now no access to sonos!

Please can anyone help. I am now on the 3rd month of paying 9.99 and still can't connect to sonos as my Spotify account still shows as free subscription. What do I do? I've deleted and added the app. I've raised 3 case ids with no responses. I've che...

  • Newbie
  • Please can anyone help.  I am now on the 3rd month of paying 9.99 and still can't connect to sonos as my Spotify account still shows as free subscription.  What do I do? I've deleted and ...
  • gnovella16
  • Roadie
  • 406 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 406 Views
  • 1 replies
  • 0 likes

Can not invite more then 2 People to Family Abo

Hi,as I know it should be possible to have more then 2 members of your family using your family abo.But if I try to add the 3 member I can not see the "Invite button".Can someone let me know what its wrong?Where should be this Invite link? Thanks so ...

  • Newbie
  • Hi, as I know it should be possible to have more then 2 members of your family using your family abo. But if I try to add the 3 member I can not see the "Invite button". Can someone let me know ...
  • gnovella16
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 195 Views
  • 1 replies
  • 0 likes

Purchased Premium PlaySation offer but still says I'm free on android

Hello there I purcahsed the PlayStaion music premium offer for £1.99 for 2 months however it says I'm still free on my android and my computer does this offer only work on my PlayStation? if so why will charge me full premium price after the 2 months...

  • Newbie
  • Hello there I purcahsed the PlayStaion music premium offer for £1.99 for 2 months however it says I'm still free on my android and my computer does this offer only work on my PlayStation? if so why w...
  • gnovella16
  • Roadie
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 152 Views
  • 1 replies
  • 0 likes

Can t pay to renew my spotify family subscription

Hello, My spotify family subscription will end the 14/01/2016 and i can t renew my subscription on the paiement page.It keeps me saying that my bank has some trouble... I've tried with Paypal and my credit card. What's the problem ? My credit card is...

  • Casual Listener
  • Hello,   My spotify family subscription will end the 14/01/2016 and i can t renew my subscription on the paiement page. It keeps me saying that my bank has some trouble... I've tried with Pay...
  • ordeith444
  • Casual Listener
  • 369 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 369 Views
  • 2 replies
  • 0 likes

My premium isn't working

I have premium and my account overview saywhen but when I try and play a song it says only premium users can play songs. Please fix!

  • Newbie
  • I have premium and my account overview saywhen but when  I try and play a song it says only premium users can play songs. Please fix! 
  • Kyepug77
  • Newbie
  • 467 Views
  • 2 replies
  • 0 likes
  • 467 Views
  • 2 replies
  • 0 likes

Premium Account change

I have a Premium account through Telefonica Movistar in Spain. Is it possible to have the same service through Orange in Spain?Thank you

  • Newbie
  • I have a Premium account through Telefonica Movistar in Spain. Is it possible to have the same service through Orange in Spain? Thank you
  • gnovella16
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 199 Views
  • 1 replies
  • 0 likes

Premium

I've suscribed to premium on Christmas. NeXT day I've downloaded a whole playlist in my iPhone for my new year's trip. However, the minute I went out of internet, I couldn't listen to any song from the downloaded playlist. What happened??

  • Casual Listener
  • I've suscribed to premium on Christmas. NeXT day I've downloaded a whole playlist in my iPhone for my new year's trip. However, the minute I went out of internet, I couldn't listen to any song from t...
  • gnovella16
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
    Unlimited
  • 144 Views
  • 1 replies
  • 0 likes

Problems with family subscription

i have a family subscription and for some reason my girlfriend is not able to accept the invite, it keeps on using the free subscription. she have an existing account, but i wont Work? what to do, we have tried several times with different invite cod...

  • Casual Listener
  • i have a family subscription and for some reason my girlfriend is not able to accept the invite, it keeps on using the free subscription.   she have an existing account, but i wont Work? &nbs...
  • gnovella16
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 184 Views
  • 1 replies
  • 0 likes

Spotify credit card payment problem! Oops, seems your card or payment provider is having a bad day

One month ago my credit card was accidentally canceled, so I lost my premium on Spotify, 2 weeks ago I've tried to upgrade my account back to premium, but every time this error message appears "Oops, seems your card or payment provider is having a ba...

  • Newbie
  • One month ago my credit card was accidentally canceled, so I lost my premium on Spotify, 2 weeks ago I've tried to upgrade my account back to premium, but every time this error message appears  ...
  • gnovella16
  • Roadie
  • 367 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 367 Views
  • 1 replies
  • 0 likes

Spotify premium

The 9 peso offer, is it still available till now ?

  • Newbie
  • The 9 peso offer, is it still available till now ?
  • gnovella16
  • Roadie
  • 127 Views
  • 1 replies
  • 0 likes
  • Premium
  • 127 Views
  • 1 replies
  • 0 likes