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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 6516 Views
  • 1 replies
  • 9 likes
  • Security
  • 6516 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 473038 Views
  • 978 replies
  • 111 likes
  • Account
  • 473038 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207739 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207739 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118933 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118933 Views
  • 72 replies
  • 12 likes

Missing songs in playlist

Hello! When i logged in today, my playlists are there, but my most used playlist suddenly is empy, except some locally stored songs. Ive tried recovering it, didnt work! tips?

  • Casual Listener
  • Hello! When i logged in today, my playlists are there, but my most used playlist suddenly is empy, except some locally stored songs.   Ive tried recovering it, didnt work!     &nb...
  • Ox1
  • Roadie
  • 278 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 278 Views
  • 4 replies
  • 0 likes

I've been charged multiple times when I only wanted one month

I upgraded to premium yesterday and I checked my bank statement today only to find out I've been charged 4 times

  • Newbie
  • I upgraded to premium yesterday and I checked my bank statement today only to find out I've been charged 4 times
  • sebastiankreuz
  • Spotify Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 199 Views
  • 1 replies
  • 0 likes

Delete an account (created with FB) I want to link my Email Premium account with my FB account.

Hi all, Some time ago, I have created a Spotify account with my Facebook account but I never used it. This mont I decided to start using spotify so I created an account with my email (I really forgot that I already have one created with my facebook a...

  • Newbie
  • Hi all,    Some time ago, I have created a Spotify account with my Facebook account but I never used it.   This mont I decided to start using spotify so I created an account with m...
  • CarlaRomero2
  • Newbie
  • 201 Views
  • 1 replies
  • 1 likes
  • Account
  • 201 Views
  • 1 replies
  • 1 likes

Dubble accounts

I deleted my account and started a new account and now I'm being charged double a month can you please help me fix this issue and can I be refunded for the previous month??? thank you!

  • Newbie
  • I deleted my account and started a new account and now I'm being charged double a month can you please help me fix this issue and can I be refunded for the previous month??? thank you!
  • sebastiankreuz
  • Spotify Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 144 Views
  • 1 replies
  • 0 likes

deleted facebook, and i was a premium member how can i transfer my premium accnt to my new one.

i was told to contact spotify so they can transfer my playlists and music to my new account, but they are not answering me or getting back. so im trying here. also i was a premium member and paying monthley for my account. how do i transfer that info...

  • Casual Listener
  • i was told to contact spotify so they can transfer my playlists and music to my new account, but they are not answering me or getting back. so im trying here.   also i was a premium member and...
  • tgbeef
  • Casual Listener
  • 184 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 184 Views
  • 3 replies
  • 0 likes

Help - device password hacked

Hi there, i've unusual activity including an android device that is unknown considering all we have are Apple products. Also noticed some new playlists that I've never played. it appears as though the device password has been breached and trying to r...

  • Casual Listener
  • Hi there,   i've unusual activity including an android device that is unknown considering all we have are Apple products.  Also noticed some new playlists that I've never played.   ...
  • Tommytong
  • Casual Listener
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
  • 141 Views
  • 1 replies
  • 0 likes

3 meses promoción desactivada

Acabo de recibir un email de que mi cuenta va a ser cancelada de premium al no poder hacer el cobro. Me di de alta el 08 de Diciembre de 2015 con la promoción de 3 meses de premium por 9,99€, que está fallando? o simplmente debo tener dinero enla cue...

  • Casual Listener
  • Acabo de recibir un email de que mi cuenta va a ser cancelada de premium al no poder hacer el cobro.   Me di de alta el 08 de Diciembre de 2015 con la promoción de 3 meses de premium por ...
  • nanook87
  • Casual Listener
  • 151 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 151 Views
  • 2 replies
  • 0 likes

Gift email failed to arrive, contact form gives auto reply

I purchased an annual gift subscription, and received an email saying that it would be delivered to the email address that I had given on the recipient's birthday, 8/1/16. It still has not arrived. Using the 'contact us' form I just received an autom...

  • Newbie
  • I purchased an annual gift subscription, and received an email saying that it would be delivered to the email address that I had given on the recipient's birthday, 8/1/16. It still has not arrived. U...
  • MattSuda
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family Plan from 3 to 4

Hi all, Currently i am subscribing the 3 people family plan of spotify and would like to switch to 4 people. Is anyone would like to share how I can do it? Thanks!

  • Newbie
  • Hi all,  Currently i am subscribing the 3 people family plan of spotify and would like to switch to 4 people. Is anyone would like to share how I can do it?   Thanks!
  • DasPeter
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
    Unlimited
  • 219 Views
  • 1 replies
  • 0 likes

I've been overcharged for my subscription

Hi, I'd like to contact spotify re a billing inquiry. It appears I have been double billed for some time. Can anyone forward contact details for Spotify accounts?

  • Newbie
  • Hi,  I'd like to contact spotify re a billing inquiry. It appears I have been double billed for some time. Can anyone forward contact details for Spotify accounts?
  • DasPeter
  • Community Legend
  • 569 Views
  • 3 replies
  • 0 likes
  • Account
  • 569 Views
  • 3 replies
  • 0 likes

Premium

Hi Spotify,I've been charged for premium Spotify but it has not changed my account yet. I'm still dealing with the advertisements and I can't choose my song. I'm also not fully sure what username or password was used to purchase the premium. Please c...

  • Newbie
  • Hi Spotify, I've been charged for premium Spotify but it has not changed my account yet. I'm still dealing with the advertisements and I can't choose my song. I'm also not fully sure what username o...
  • ptanner9497
  • Newbie
  • 167 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 167 Views
  • 2 replies
  • 0 likes

dont have credit card, and want to keep premium account,

Hi im from argentina, and i can´t use my credit card any more, there is another way to pay the premium suscription?

  • Casual Listener
  • Hi im from argentina, and i can´t use my credit card any more,   there is another way to pay the premium suscription?  
  • Oreste
  • Composer
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 193 Views
  • 1 replies
  • 0 likes

changing country for payment but price stays the same?

Hi, I recently moved from one country to another and I'm trying to enter a new (local) credit card as means of payment. That seems to work, however, I am still being charged the same rate as I was in my previous country of residence. I bet I'm doing ...

  • Regular
  • Hi,   I recently moved from one country to another and I'm trying to enter a new (local) credit card as means of payment. That seems to work, however, I am still being charged the same rate as...
  • sebastiankreuz
  • Spotify Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 192 Views
  • 1 replies
  • 0 likes

I'm being charged twice both on different dates

Hi, I have a problem, I a pear to have two accounts but I have forgotten the login details for one of them. How do I gain access to this account to cancel it as I am paying twice at the moment?Cheers Rob

  • Newbie
  • Hi, I have a problem, I a pear to have two accounts but I have forgotten the login details for one of them. How do I gain access to this account to cancel it as I am paying twice at the moment? Ch...
  • sebastiankreuz
  • Spotify Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • Other
  • 147 Views
  • 1 replies
  • 0 likes

Premium Students Acount

This morning I was trying to upgrade to premium students discount. Unfortunately, there was a problem with spotify were they didn't found my college. The point is, I never finished doing the application. The problem is that they have charged me the m...

  • Newbie
  • This morning I was trying to upgrade to premium students discount.  Unfortunately, there was a problem with spotify were they didn't found my college.  The point is, I never finished doing ...
  • sebastiankreuz
  • Spotify Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 155 Views
  • 1 replies
  • 0 likes

Forgot email and password to account.

I forgot the email and password to a different account of mine and it is a premium account and since i don't know the email i can't reset the password to the account. All i know about the account is the username. I want to get it back since i am bein...

  • Casual Listener
  • I forgot the email and password to a different account of mine and it is a premium account and since i don't know the email i can't reset the password to the account. All i know about the account is ...
  • stormevo9
  • Casual Listener
  • 181 Views
  • 2 replies
  • 0 likes
  • Account
  • 181 Views
  • 2 replies
  • 0 likes

I cancelled Spotify after the free trial and just discovered that I'm still getting charged...

Hello, I signed up for the free trial a year ago and cancelled after it ended. I checked my bank account statement today and noticed for the first time a charge of $10.69 and it said "RECURRING PAYMENT to Spotify etc. of $10.69". I went into my spoti...

  • Casual Listener
  • Hello,   I signed up for the free trial a year ago and cancelled after it ended. I checked my bank account statement today and noticed for the first time a charge of $10.69 and it said "RECURR...
  • jimmricc
  • Casual Listener
  • 179 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 179 Views
  • 1 replies
  • 1 likes

I didn't receive password reset link at my email

I forget my pass word . I did step by step to reset my password but I didn't receive any password link at my email . I have try many times and yet haven't recive the link

  • Newbie
  • I forget my pass word . I did step by step to reset my password but I didn't receive any password link at my email . I have try many times and yet haven't recive the link
  • Oreste
  • Composer
  • 468 Views
  • 1 replies
  • 0 likes
  • Premium
  • 468 Views
  • 1 replies
  • 0 likes

Solved!! You dont have a equilibrate point of view

Spotify should reconsider their prices. there is a big difference between the paid and free service. honestly, if you stood the service paid slightly cheaper, you guys would win undoubtedly more than 50% of your free accounts. think about it.

  • Regular
  • Spotify should reconsider their prices. there is a big difference between the paid and free service. honestly, if you stood the service paid slightly cheaper, you guys would win undoubtedly more than...
  • Oreste
  • Composer
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
  • 211 Views
  • 1 replies
  • 0 likes

Can't play with premium without connection

I've suscribed to premium on Christmas due to a new years trip. I've downloaded just one playlists (with 300 songs) for This trip, but as soon as I went out of internet, I couldn't listen to it anymore. My whole trip was in silence

  • Casual Listener
  • I've suscribed to premium on Christmas due to a new years trip. I've downloaded just one playlists (with 300 songs) for This trip, but as soon as I went out of internet, I couldn't listen to it anymo...
  • Oreste
  • Composer
  • 118 Views
  • 1 replies
  • 0 likes
  • Premium
  • 118 Views
  • 1 replies
  • 0 likes