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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • SuStreepjeElle
  • Casual Listener
  • 332869 Views
  • 889 replies
  • 105 likes
  • Account
  • 332869 Views
  • 889 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147355 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147355 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 85740 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 85740 Views
  • 68 replies
  • 9 likes

Can't vinculate my spotify account with my PS4 account

I downloaded the spotify app for ps4, but when I try to vinculate my spotify premium account to my PS4 account. I says that my spotify account is vinculated to another psn account and I have to close session in that other PSN account!! I create my sp...

  • Casual Listener
  • I downloaded the spotify app for ps4, but when I try to vinculate my spotify premium account to my PS4 account. I says that my spotify account is vinculated to another psn account and I have to close...
  • Dan_lanora
  • Casual Listener
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 162 Views
  • 1 replies
  • 0 likes

Trying to pay through PayPal

I'm trying to link this account with the 3 months of premium for .99c, but everytime I finish going through the process with PayPal and it says authorizing, the browser returns to the page asking which payment method I would like to use. I don't rece...

  • Casual Listener
  • I'm trying to link this account with the 3 months of premium for .99c, but everytime I finish going through the process with PayPal and it says authorizing, the browser returns to the page asking whi...
  • kbrooksc
  • Community Legend
  • 128 Views
  • 1 replies
  • 0 likes
  • Premium
  • 128 Views
  • 1 replies
  • 0 likes

spotify family

hi, i have a problem! mi mom had been paying the sporify family and also they are charging another account, how can i change that!? so we can only pay the family thing

  • Newbie
  • hi, i have a problem! mi mom had been paying the sporify family and also they are charging another account, how can i change that!? so we can only pay the family thing 
  • kbrooksc
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 153 Views
  • 1 replies
  • 0 likes

Completely DONE with Spotify

Went aheand and CANCELLED my spotify subscription about a week ago, as nothing seems to work right with it anymore on iOS or mac or android.... but yet they tried to charge me just yesterday for another month worth of music. This is a complete pissan...

  • Visitor
  • Went aheand and CANCELLED my spotify subscription about a week ago, as nothing seems to work right with it anymore on iOS or mac or android....  but yet they tried to charge me just yesterday fo...
  • kbrooksc
  • Community Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • Account
  • 127 Views
  • 1 replies
  • 0 likes

how to change country setting

I am a free user, and recently I moved form one country to another. I try to change my conunty setting, but it is hard.is any one can help me?thanks a lot.

  • Casual Listener
  • I am a free user, and recently I moved form one country to another. I try to change my conunty setting, but it is hard. is any one can help me? thanks a lot.  
  • jonasherdegen
  • Community Legend
  • 168 Views
  • 3 replies
  • 0 likes
  • Account
  • 168 Views
  • 3 replies
  • 0 likes

Please help! All my music gone and replaced!

Since yesterday, I can see ANY of my playlists, songs, nothing, followed songs. Instead, I have totally different songs and albums saved to my phone, that i never played and never listened to such music. I have remium account.When I went to "restore ...

  • Casual Listener
  • Since yesterday, I can see ANY of my playlists, songs, nothing, followed songs. Instead, I have totally different songs and albums saved to my phone, that i never played and never listened to su...
  • kat_pol
  • Casual Listener
  • 155 Views
  • 1 replies
  • 0 likes
  • Premium
  • 155 Views
  • 1 replies
  • 0 likes

Three premium into one family account?

Hi, We have three premium accounts in the family today and I pay for all of them. How do I convert this into a family account instead, so I can enjoy a lower total cost per month? Thx!

  • Casual Listener
  • Hi, We have three premium accounts in the family today and I pay for all of them. How do I convert this into a family account instead, so I can enjoy a lower total cost per month? Thx!
  • perjgfriberg
  • Casual Listener
  • 188 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 188 Views
  • 2 replies
  • 0 likes

Solved!! I can't login since moving

So in April I moved from UK to Indonesia. Once I tried to login it told me that I have to pay for premium or change my countries. Since I was going to stay here more long term, I wanted to do latter. Issue I have encountered is that only selection in...

  • Casual Listener
  • So in April I moved from UK to Indonesia. Once I tried to login it told me that I have to pay for premium or change my countries. Since I was going to stay here more long term, I wanted to do latter....
  • 11157578232
  • Casual Listener
  • 237 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 237 Views
  • 2 replies
  • 0 likes

Premium to family upgrade

Hi all, Unfortunately, I'm unable to upgrade my premium account to a family account. On the support page I read that it is possible, and the additional costs will be written off on the next payment. If I go to the family page, I'm only able to choose...

  • Regular
  • Hi all,   Unfortunately, I'm unable to upgrade my premium account to a family account. On the support page I read that it is possible, and the additional costs will be written of...
  • 1115366690
  • Newbie
  • 4605 Views
  • 18 replies
  • 0 likes
  • 4605 Views
  • 18 replies
  • 0 likes

Unsubscribing

I have the premium subscription, but I want to unsubscribe. When I try to follow the instructions to do so and go to the subscription page, it shows that I'm on a free subscription, there's no other options on the page, and I'm still getting charged ...

  • Newbie
  • I have the premium subscription, but I want to unsubscribe. When I try to follow the instructions to do so and go to the subscription page, it shows that I'm on a free subscription, there's no other ...
  • MattSuda
  • Spotify Star
  • 213 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 213 Views
  • 3 replies
  • 0 likes

Old email - Password Issue

I really need some help. I just made this account as I have a problem with my other one. I registered it with an old email that is not in use anymore and that I have in fact deleted. Like an idiot, I did not change the registered email on Spotify and...

  • Newbie
  • I really need some help.    I just made this account as I have a problem with my other one.    I registered it with an old email that is not in use anymore and that I have in ...
  • Pete
  • Roadie
  • 181 Views
  • 2 replies
  • 0 likes
  • Free
    Other
    Security
  • 181 Views
  • 2 replies
  • 0 likes

can't unsuscribe

hi everyone, I registred my visa card into a spotify account but I can't remenber what is my account. I would like to stop my premium account on this account please help.

  • Newbie
  • hi everyone, I registred my visa card into a spotify account but I can't remenber what is my account. I would like to stop my premium account on this account please help.
  • Goodman
  • Spotify Legend
  • 377 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 377 Views
  • 7 replies
  • 0 likes

I was charge $0.99 3 times without getting premium

Hello there,I have an issue with your subscription service.I availed of the $0.99 for 3 months premium service for my account, it was successful, then I tried for another 3 of my other spotify accounts with the same debit card I used but I did not ge...

  • Casual Listener
  • Hello there, I have an issue with your subscription service. I availed of the $0.99 for 3 months premium service for my account, it was successful, then I tried for another 3 of my other spotify ...
  • abbyra041491
  • Casual Listener
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 149 Views
  • 1 replies
  • 0 likes

Solved!! Spotify 3 months for 0,99 euro's not working?

Hello, I just purchased myself a Spotify subscription because I saw this ad on the official Spotify site that said: 3 months now for 0,99 (after that 9,99 euros). I payed using paypal and it charged me 9,99. I thought this was for the month after tho...

  • Newbie
  • Hello,   I just purchased myself a Spotify subscription because I saw this ad on the official Spotify site that said: 3 months now for 0,99 (after that 9,99 euros).  I payed using paypal...
  • alvaromedina
  • Newbie
  • 399 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 399 Views
  • 1 replies
  • 0 likes

Song lists

I have a list of songs on my spotify song list, however spotify plays the same songs over and over and some songs they never play. Why is that?

  • Casual Listener
  • I have a list of songs on my spotify song list, however spotify plays the same songs over and over and some songs they never play. Why is that?
  • vddavis01
  • Casual Listener
  • 134 Views
  • 1 replies
  • 0 likes
  • Account
  • 134 Views
  • 1 replies
  • 0 likes

Spotify needs to contact me NOW!

If you have time to update your stupid ass app, then why are you not emailing me? Like, I don't get it. I sent you out a message on the ninth of this month and today is the 13th. You need to find a better and reliable way of contacting your customers...

  • Music Fan
  • If you have time to update your stupid ass app, then why are you not emailing me? Like, I don't get it. I sent you out a message on the ninth of this month and today is the 13th. You need to find a b...
  • 1114336922
  • Regular
  • 434 Views
  • 6 replies
  • 2 likes
  • Account
    Subscription
  • 434 Views
  • 6 replies
  • 2 likes

Paid for premium student discount but still on free

Money has been taken from my card for Spotify premium with the student discount, but I am not receiving the premium services! I paid 2 days ago

  • Casual Listener
  • Money has been taken from my card for Spotify premium with the student discount, but I am not receiving the premium services! I paid 2 days ago
  • Ruffinb
  • Casual Listener
  • 234 Views
  • 3 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 234 Views
  • 3 replies
  • 0 likes

add people to family account

i want to add my children to my aaacount but i only have two available in a family accnout, which should be 4

  • Newbie
  • i want to add my children to my aaacount but i only have two available in a family accnout, which should be 4  
  • pcoventry76
  • Roadie
  • 186 Views
  • 2 replies
  • 0 likes
  • Account
  • 186 Views
  • 2 replies
  • 0 likes

please help me transfer playlists and followers to new and not linked to facebook account

Hi there, So after wanting to tear my hair out trying to unlink my facebook from my spotify account as i deactivated my facebook, everytime i logged into spotify my fb would re-activate!! So after many trys i made a new spotify account and i had to m...

  • Casual Listener
  • Hi there,   So after wanting to tear my hair out trying to unlink my facebook from my spotify account as i deactivated my facebook, everytime i logged into spotify my fb would re-activate!! So...
  • ashleygcole
  • Casual Listener
  • 1580 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 1580 Views
  • 2 replies
  • 0 likes