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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80295 Views

9 replies

2 likes

Account
Login
  • 80295 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653462 Views

13 replies

4 likes

Account
  • 653462 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

733795 Views

18 replies

29 likes

  • 733795 Views
  • 18 replies
  • 29 likes

can't use my trial premium account

I got the premium trial about a week ago. When I was playing music as usual, spotify started acting strange, playing random songs that weren't even in the playlist. Then it logged me out. After that: When I try logging in on mobile, is says my passwo...

Regular

I got the premium trial about a week ago. When I was playing music as usual, spotify started acting strange, playing random songs that weren't even in the playlist. Then it logged me out.   Af...

max_teabags

Regular

666 Views

9 replies

0 likes

Account
Login
Premium
  • 666 Views
  • 9 replies
  • 0 likes

Can't use spotify on Android

ciao coierj  dmlk ek sv serv k  ersnjkr rvrd fm

Newbie

ciao coierj  dmlk ek sv serv k    ersnjkr rvrd fm

152 Views

0 replies

0 likes

Account
  • 152 Views
  • 0 replies
  • 0 likes

iPhone 5c and Ipod 5 gen. App Crashing

I have had Spotify for quite a long time now and I always recommended it to everyone I met who also loved music. This morning, I woke up to see that Spotify had changed its appearance and went to go on it to see what new things were in store. As I op...

Casual Listener

I have had Spotify for quite a long time now and I always recommended it to everyone I met who also loved music. This morning, I woke up to see that Spotify had changed its appearance and went to go ...

nomorecrashing

Casual Listener

320 Views

4 replies

0 likes

Account
Other
  • 320 Views
  • 4 replies
  • 0 likes

Solved!! Can't login to Spotify on Playstation 4

I can't login to Spotify on my Playstation 4 anymore. It worked once without problem, and after logging in, Spotify asked me to link it to my PSN account, which I did. Now when i've tried to login on subsequent tries, the application once more asks m...

Regular

I can't login to Spotify on my Playstation 4 anymore. It worked once without problem, and after logging in, Spotify asked me to link it to my PSN account, which I did. Now when i've tried to login on...

shaneybeebop

Newbie

123443 Views

37 replies

6 likes

Account
Login
  • 123443 Views
  • 37 replies
  • 6 likes

Please help

I bought Spotify premium on iPod and my dad wants me to cancel in by the 26th but can't what do I do and how do I cancel it?

Newbie

I bought Spotify premium on iPod and my dad wants me to cancel in by the 26th but can't what do I do and how do I cancel it?

user-removed

Not applicable

255 Views

2 replies

0 likes

Premium
  • 255 Views
  • 2 replies
  • 0 likes

Spotify Movistar subscription cancelled

Hi,I have canceled my movistar spotify premium subscription. I checked with movistar that the suscription is cancelled.Then when I go to view the subscription in Spotify I see this message:Tu suscripción está vinculada a nuestro socio Movistar. Si ti...

Regular

Hi, I have canceled my movistar spotify premium subscription. I checked with movistar that the suscription is cancelled. Then when I go to view the subscription in Spotify I see this message: Tu s...

mamapapaesfriki

Regular

406 Views

2 replies

0 likes

Subscription
  • 406 Views
  • 2 replies
  • 0 likes

Issue about duplicated account

Hello, I have an issue about the duplicated account. last week I actived the vodafone 6month premium offer under my facebook account, but now when i log into with my facebook account, the premium isnt there, and i talked to vodafone, somehow the acti...

Newbie

Hello, I have an issue about the duplicated account. last week I actived the vodafone 6month premium offer under my facebook account, but now when i log into with my facebook account, the premium isn...

atom1989

Community Legend

178 Views

1 replies

0 likes

Account
Premium
Subscription
  • 178 Views
  • 1 replies
  • 0 likes

Solved!! My country won't change!

Hi all, I hope someone will be able to help me! I've recently moved to another country and I'm trying to change my Premium settings to match my new country and debit card. It appears as if the change goes through, but as soon as I go onto the main pa...

Casual Listener

Hi all,   I hope someone will be able to help me!   I've recently moved to another country and I'm trying to change my Premium settings to match my new country and debit card. It appear...

Jake

Roadie

1060 Views

5 replies

0 likes

Subscription
  • 1060 Views
  • 5 replies
  • 0 likes

Trial not activating

Came to spotify a week ago and used the week free trial. Decided I'll give it another go as I got an email saying I was entitled to a two month free trial of premium. Came to this website, logged in and it indeed said that if I fill in my card detail...

Newbie

Came to spotify a week ago and used the week free trial.  Decided I'll give it another go as I got an email saying I was entitled to a two month free trial of premium.  Came to this website...

OviiiOne

Community Legend

162 Views

1 replies

0 likes

Subscription
  • 162 Views
  • 1 replies
  • 0 likes

Deleting Accounts

How and where do I delete my Spotify account?

Newbie

How and where do I delete my Spotify account?

user-removed

Not applicable

193 Views

1 replies

0 likes

Account
  • 193 Views
  • 1 replies
  • 0 likes

If I have gone over my 14 day abroad usage limit in Indonesia, can I get my account back in canada?

I got my account in Australia and I have been using it steady for three months all over Asia (even three weeks in India!) and now I can't access my account. When I return to canada in a few days will a get access again?

Newbie

I got my account in Australia and I have been using it steady for three months all over Asia (even three weeks in India!) and now I can't access my account. When I return to canada in a few days will...

atom1989

Community Legend

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Incorrect username/password when logging in through Facebook

I signed up with my Facebook account, and Spotify was working just fine up until this afternoon. Now when I open it both on my laptop and on my phone, it asks me to log in. When I hit the Login with Facebook button, it tells me my username and/or pas...

Newbie

I signed up with my Facebook account, and Spotify was working just fine up until this afternoon. Now when I open it both on my laptop and on my phone, it asks me to log in. When I hit the Login with ...

user-removed

Not applicable

762 Views

1 replies

0 likes

Account
Login
Other
  • 762 Views
  • 1 replies
  • 0 likes

Updated Payment and lost my Student discount

As the title says, I updated my payment method (got a new card) and now I'm being charged $9.99 instead of $5.40. How can this be resolved?

Regular

As the title says, I updated my payment method (got a new card) and now I'm being charged $9.99 instead of $5.40. How can this be resolved?

Krix

Regular

393 Views

4 replies

0 likes

Account
Premium
Subscription
  • 393 Views
  • 4 replies
  • 0 likes

student discount

I recently tried to get the student discount and Spotify approved but when I put my credit card info in, it tells me that there Is an error and to try again later. everytime I try again, it has the same message.

Casual Listener

I recently tried to get the student discount and Spotify approved but when I put my credit card info in, it tells me that there Is an error and to try again later. everytime I try again, it has the s...

atom1989

Community Legend

355 Views

3 replies

0 likes

Account
Subscription
  • 355 Views
  • 3 replies
  • 0 likes

Spotify Thinks Im in the Wrong Country

Hi, my account name is Bernardo Nielsen, logged in from facebook, but I can't use spotify because it thinks I'm in the wrong country. I'm in Brazil but the sotfware thinks I'm in the US, even though I haven't ever checked that option nor have I set t...

Casual Listener

Hi, my account name is Bernardo Nielsen, logged in from facebook, but I can't use spotify because it thinks I'm in the wrong country. I'm in Brazil but the sotfware thinks I'm in the US, even though ...

nielsenb42

Newbie

297 Views

3 replies

0 likes

Account
Login
Subscription
  • 297 Views
  • 3 replies
  • 0 likes

I have no Payment Details!?!?!?

I want to cancel my subscription for my spotify premium. Spotifys instructions tell you togo to: https://www.spotify.com/us/account/subscription/ and so I did but no payment details showed up for me to cancel! HELP PLEASE!

Regular

I want to cancel my subscription for my spotify premium. Spotifys instructions tell you togo to: https://www.spotify.com/us/account/subscription/ and so I did but no payment details showed up fo...

atom1989

Community Legend

315 Views

1 replies

0 likes

Account
Premium
Subscription
  • 315 Views
  • 1 replies
  • 0 likes

Cant change my email and ALOT MORE!!!

This has been a really bad day with me and spotify. It all started when I went out and bought a 30$ pre-pay card. I then entered this into my s6 and it worked for about an hour until i logged in and out and then stopped working. I then proceded to as...

Casual Listener

This has been a really bad day with me and spotify. It all started when I went out and bought a 30$ pre-pay card. I then entered this into my s6 and it worked for about an hour until i logg...

user-removed

Not applicable

453 Views

5 replies

0 likes

Account
Login
Other
Premium
  • 453 Views
  • 5 replies
  • 0 likes

Help requested ref: duplicate payment for empty unused facebook linked account

I have had a Spotify account for many years, with periods of paid-for subscriptions on & off.I hadn't used it for a while & decided I would log in & re-subscribe for the Premium service.When I entered my user name & tried what I thought was my passwo...

Visitor

I have had a Spotify account for many years, with periods of paid-for subscriptions on & off. I hadn't used it for a while & decided I would log in & re-subscribe for the Premium service...

211 Views

0 replies

0 likes

Account
Login
Premium
Subscription
  • 211 Views
  • 0 replies
  • 0 likes

Cancel sub

I am being charged already when im still on free trial and i cant cancel. What to do??

Newbie

I am being charged already when im still on free trial and i cant cancel. What to do??

ccparsons37

Newbie

269 Views

1 replies

0 likes

Subscription
  • 269 Views
  • 1 replies
  • 0 likes

Solved!! So my student discount ran out...

My student discount ran out because it has been year and this month I have been charged with the full price. I wanted the discount back because I am still a student in college, so I submitted a ticket and support answered back that I should cancel th...

Casual Listener

My student discount ran out because it has been year and  this month I have been charged with the full price. I wanted the discount back because I am still a student in college, so I submitted a...

Jordi

Community Legend

1613 Views

1 replies

0 likes

Premium
Subscription
  • 1613 Views
  • 1 replies
  • 0 likes