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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

DarkXn

Casual Listener

75632 Views

27 replies

0 likes

  • 75632 Views
  • 27 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93034 Views

9 replies

2 likes

Account
Login
  • 93034 Views
  • 9 replies
  • 2 likes

Spotify stops after about 40ish seconds

I've had this same issue on an iPhone and Android. I will start a song and when I leave my house after about 40 seconds into the song it will stop. I then have to hit the play button to start off where it paused. The playlist is saved to listen to of...

Newbie

I've had this same issue on an iPhone and Android. I will start a song and when I leave my house after about 40 seconds into the song it will stop. I then have to hit the play button to start off whe...

Merik

Community Legend

230 Views

1 replies

0 likes

Premium
  • 230 Views
  • 1 replies
  • 0 likes

Can't access account

I can't log in. When I try to reset password it says email not recognised. But if I try and create new account with that email it says that email is taken. Tried emailing support and got the same unhelpful auto response. I really need someone from Sp...

Newbie

I can't log in. When I try to reset password it says email not recognised. But if I try and create new account with that email it says that email is taken. Tried emailing support and got the same unh...

Merik

Community Legend

280 Views

1 replies

0 likes

Account
  • 280 Views
  • 1 replies
  • 0 likes

Student Discount Charged but Not Applied to Account

I just signed up for the student discounted premium and it charged me $5.29 but it has not been applied to my spotify account. My subscription still says free.

Newbie

I just signed up for the student discounted premium and it charged me $5.29 but it has not been applied to my spotify account. My subscription still says free.

Merik

Community Legend

203 Views

1 replies

0 likes

Premium
  • 203 Views
  • 1 replies
  • 0 likes

signing in problem

i accidentally signed out of my account and when i signed back in using my username and pass word for my new account that has premium it signs me into my old account that i made with my facebook a long time ago and doesn't have any of my songs on it.

Newbie

i accidentally signed out of my account and when i signed back in using my username and pass word for my new account that has premium it signs me into my old account that i made with my facebook a lo...

Merik

Community Legend

260 Views

1 replies

0 likes

Account
  • 260 Views
  • 1 replies
  • 0 likes

Account details

I recently had my wallet taken so I naturally cancelled my card. Therefore the card I have on file is now void but there's nobody I can call to inform. What do I do until I receive my new card in the mail because my account is now behind.

Newbie

I recently had my wallet taken so I naturally cancelled my card. Therefore the card I have on file is now void but there's nobody I can call to inform. What do I do until I receive my new card in the...

Merik

Community Legend

225 Views

1 replies

0 likes

Account
  • 225 Views
  • 1 replies
  • 0 likes

My account

I signed up for the free 30 day trial and I do not want my account anymore please Delete It.

Newbie

I signed up for the free 30 day trial and I do not want my account anymore please Delete It.

Merik

Community Legend

201 Views

1 replies

0 likes

Free
Other
  • 201 Views
  • 1 replies
  • 0 likes

Someone's using my account

I feel like someone's using my account because it's always asking me to connect to a play station4,another part of why I feel like this is because they're listening to music I never listen to and music are being added to my library.i tried to log out...

Casual Listener

I feel like someone's using my account because it's always asking me to connect to a play station4,another part of why I feel like this is because they're listening to music I never listen to and mus...

Merik

Community Legend

210 Views

1 replies

0 likes

Login
  • 210 Views
  • 1 replies
  • 0 likes

billed but no premium

I tried to get the college price ($4.99) and it said that i wasnt a college student, which i am at San Diego Christian College. Not a big deal, except for i was billed the ($4.99) but am still on the free version.

Newbie

I tried to get the college price ($4.99) and it said that i wasnt a college student, which i am at San Diego Christian College. Not a big deal, except for i was billed the ($4.99) but am still on the...

Merik

Community Legend

217 Views

1 replies

0 likes

Account
Premium
Subscription
  • 217 Views
  • 1 replies
  • 0 likes

reset spotify account

is there any possible way to reset the whole spotify account? (playlist, radio station, and etc). thank you.

Visitor

is there any possible way to reset the whole spotify account? (playlist, radio station, and etc). thank you.

Merik

Community Legend

434 Views

3 replies

0 likes

Account
  • 434 Views
  • 3 replies
  • 0 likes

Moved to a Different Country, Now I can't log in.

I was living in Germany for a year and was using Spotify over there but in German (probably set in the region of Germany as well). I had no idea that you had to manually change the country setting back to the US, after a week I was booted off of Spot...

Visitor

I was living in Germany for a year and was using Spotify over there but in German (probably set in the region of Germany as well).   I had no idea that you had to manually change the country s...

Merik

Community Legend

629 Views

1 replies

0 likes

Account
  • 629 Views
  • 1 replies
  • 0 likes

60 Day Trial and $9.90 after that but says $12.99 in payment page

Hi there,I click on the link that says to try Spotify Premium free for 60 days and then pay only $9.90 after that. However, when I follow the link through to the payment page it states that it will charge me $12.99 after the first 60 days. How do I p...

Newbie

Hi there, I click on the link that says to try Spotify Premium free for 60 days and then pay only $9.90 after that.   However, when I follow the link through to the payment page it states tha...

Merik

Community Legend

218 Views

1 replies

0 likes

Free
Premium
Subscription
  • 218 Views
  • 1 replies
  • 0 likes

"Shows" is not available in my account?

"Shows" is not available in my account. I have a Premium contract from Telekom and cannot see or select the "Shows" function witin my mobile spotify app for android the way it is described within FAQ. What is the reason?

Newbie

"Shows" is not available in my account. I have a Premium contract from Telekom and cannot see or select the "Shows" function witin my mobile spotify app for android the way it is described within FAQ...

Merik

Community Legend

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Gift card

So I went to the site where you can purchase a gift card for somebody but that person has not received an email with the personalized message and passcode. I, however, received an email/receipt indicating that I made a purchase and telling me that my...

Newbie

So I went to the site where you can purchase a gift card for somebody but that person has not received an email with the personalized message and passcode. I, however, received an email/receipt indic...

Merik

Community Legend

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Why was i still charged?

I cancelled my spotify premium last month and it remained in effect until the 24th. I have not signed up again nor do I have a student discount or anything. I am just using the free version of spotify at the moment. However I just checked my bank acc...

Newbie

I cancelled my spotify premium last month and it remained in effect until the 24th. I have not signed up again nor do I have a student discount or anything. I am just using the free version of spotif...

Merik

Community Legend

278 Views

1 replies

0 likes

Account
  • 278 Views
  • 1 replies
  • 0 likes

My premium account is hacked

Hello!My premium account has been hacked. Someone has logged in and is playing music on some unknown device. Password and email has been changed. I can log in via Facebook, but cannot change these details. Can someone please help? Profile name is car...

Newbie

Hello! My premium account has been hacked. Someone has logged in and is playing music on some unknown device. Password and email has been changed. I can log in via Facebook, but cannot change these ...

user-removed

Not applicable

232 Views

1 replies

0 likes

Account
  • 232 Views
  • 1 replies
  • 0 likes

I can't change my country

I'm living at Costa Rica though the card I use for paying is Honduran, I'm living here but I don't know why it send me a message that I can't use it anymore because I'm abroad, even though I pay for premium. Help please

Newbie

I'm living at Costa Rica though the card I use for paying is Honduran, I'm living here but I don't know why it send me a message that I can't use it anymore because I'm abroad, even though I pay for ...

Merik

Community Legend

240 Views

1 replies

0 likes

Premium
Subscription
  • 240 Views
  • 1 replies
  • 0 likes

Deleting my account.

It's simple. I want to delete my account. I don't use it anymore and o want it deleted. Please.

Newbie

It's simple. I want to delete my account. I don't use it anymore and o want it deleted. Please.

Merik

Community Legend

313 Views

1 replies

0 likes

Account
  • 313 Views
  • 1 replies
  • 0 likes

Add me to my daughters account?

I purchased spotify for my daughter about 5 months ago, now how do I go about doing a family plan? Thanks Jonathan

Newbie

I purchased spotify for my daughter about 5 months ago, now how do I go about doing a family plan? Thanks Jonathan

Merik

Community Legend

227 Views

1 replies

0 likes

Account
  • 227 Views
  • 1 replies
  • 0 likes

spotify connect

i used some speaker that were compatible with spotify connect an now i cant delete them (resetting is not an option).can there mabey be a delete option build in

Casual Listener

i used some speaker that were compatible with spotify connect an now i cant delete them (resetting is not an option). can there mabey be a delete option build in     

Merik

Community Legend

285 Views

1 replies

0 likes

Account
  • 285 Views
  • 1 replies
  • 0 likes

Help! I want to unsubscribe from Spotify , but I logged out and I forgot my email and password

HELP! I accidentally logged out of Spotify and I want to unsubscribe, but I forgot my username and password, but I know my username. I NEED HELP!

Newbie

HELP! I accidentally logged out of Spotify and I want to unsubscribe, but I forgot my username and password, but I know my username. I NEED HELP!

Merik

Community Legend

304 Views

1 replies

1 likes

  • 304 Views
  • 1 replies
  • 1 likes