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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1411 Views
  • 0 replies
  • 7 likes
  • Security
  • 1411 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 444853 Views
  • 970 replies
  • 108 likes
  • Account
  • 444853 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198554 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198554 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108003 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108003 Views
  • 70 replies
  • 11 likes

I cannot change the country

Hello, I have been trying to change the country. I got free user status and its not possbile, the country is locked and grayed out. I do not want to pay to change it.need help Thanks

  • Newbie
  • Hello,   I have been trying to change the country.  I got free user status and its not possbile, the country is locked and grayed out.    I do not want to pay to change it. ...
  • atom1989
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 228 Views
  • 1 replies
  • 0 likes

Separate Artist with Same Name

We are a band called KIDS. We only have two records: "Rich Coast" and "Sink or Swim". there are other imposters working under the monicre "kids" that are on our profile. we would greatly appreciate the removal of these unwanted artists ASAP. Right On...

  • Newbie
  •  We are a band called KIDS. We only have two records: "Rich Coast" and "Sink or Swim". there are other imposters working under the monicre "kids" that are on our profile. we would greatly apprec...
  • Erkan_Yılmaz
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 134 Views
  • 1 replies
  • 0 likes

Roadblocked from Premium

This started last month in March. I had lost my debit card which was on file for my Premium account. I had it replaced the same day by the bank and updated my payment info in the mobile app. Everything seemed okay until I got an email from Spotify te...

  • Casual Listener
  • This started last month in March. I had lost my debit card which was on file for my Premium account. I had it replaced the same day by the bank and updated my payment info in the mobile app. Everythi...
  • Tompatterson1
  • Casual Listener
  • 228 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 228 Views
  • 4 replies
  • 0 likes

Spotify wont play while offline

I upgraded to premium last night, it does say Im premium i can see my playlist and saved songs but they wont play while offline.

  • Casual Listener
  • I upgraded to premium last night, it does say Im premium i can see my playlist and saved songs but they wont play while offline.
  • 126 Views
  • 0 replies
  • 0 likes
  • Premium
  • 126 Views
  • 0 replies
  • 0 likes

unable to access inbox

I have written to Spotify twice and am still awaiting a reply. I have no access to my inbox to access music that has been shared with me. The inbox is completely missing from my PC and I am unable to see it.On my phone however, I can see the inbox bu...

  • Newbie
  • I have written to Spotify twice and am still awaiting a reply. I have no access to my inbox to access music that has been shared with me. The inbox is completely missing from my PC and I am unable to...
  • 142 Views
  • 0 replies
  • 0 likes
  • Premium
  • 142 Views
  • 0 replies
  • 0 likes

Two Spotify Accounts

Hello Spotify Community,I would like to know how can I delete my first registered account using Facebook to sign-up?Thank You..Best Regards,RLO

  • Casual Listener
  • Hello Spotify Community, I would like to know how can I delete my first registered account using Facebook to sign-up? Thank You.. Best Regards, RLO
  • atom1989
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 131 Views
  • 1 replies
  • 0 likes

Solved!! Premium Upgrade Query

I currently have a £4.99pm Unlimited account & am looking to upgrade to the £9.99pm Premium account.My monthly direct debit payment is due tomorrow & when I select upgrade from the spotify app I get the following message; You have 1 days left on your...

  • Newbie
  • I currently have a £4.99pm Unlimited account & am looking to upgrade to the £9.99pm Premium account. My monthly direct debit payment is due tomorrow & when I select upgrade from the spo...
  • Taylor
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 207 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family & existing accounts (UK)

Hi, Here in the UK I have a premium account, and have been using it happily for some time now. With the announcement of Spotify family I thought it was prime time to get my other half on board, so they can discover the wonders of Spotify as well, at ...

  • Music Fan
  • Hi,   Here in the UK I have a premium account, and have been using it happily for some time now. With the announcement of Spotify family I thought it was prime time to get my other half on b...
  • thewillgosling
  • Casual Listener
  • 4253 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 4253 Views
  • 9 replies
  • 0 likes

Solved!! Spotify for android problem

Hi! I'm having a HUGE issue with my android tab (a Asus tf700) and my phone (Galaxy s3) and the latest version of spotify. After i installed the newest version and removed my old nothing will load! I "sign in" and get my playlist but if i try to load...

  • Casual Listener
  • Hi! I'm having a HUGE issue with my android tab (a Asus tf700) and my phone (Galaxy s3) and the latest version of spotify. After i installed the newest version and removed my old nothing will loa...
  • liveitup028
  • Newbie
  • 490 Views
  • 4 replies
  • 0 likes
  • 490 Views
  • 4 replies
  • 0 likes

Solved!! Dupe/Ghost account issues (facebook login vs email login)

When I started using spotify two years ago, I used to log in with Facebook, until around 3 months ago, when my credit card expired and then I started using TiDaL HiFi. Now I decided to go back to Spotify after trying tidal and I found this interestin...

  • Visitor
  • When I started using spotify two years ago, I used to log in with Facebook, until around 3 months ago, when my credit card expired and then I started using TiDaL HiFi. Now I decided to go back to Spo...
  • Pete
  • Roadie
  • 994 Views
  • 8 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 994 Views
  • 8 replies
  • 0 likes

Account was merged with a friend's???

Several months ago, a friend logged onto his spotify account on my computer. Afterwards, when I logged into my own account on spotify, it would sometimes have his username and sometimes mine, and all my playlists had disappeared. I signed up for the ...

  • Newbie
  • Several months ago, a friend logged onto his spotify account on my computer. Afterwards, when I logged into my own account on spotify, it would sometimes have his username and sometimes mine, and all...
  • Pete
  • Roadie
  • 125 Views
  • 1 replies
  • 0 likes
  • Premium
  • 125 Views
  • 1 replies
  • 0 likes

Attaching account to Facebook

maybe this is already covered in a previous post and I can't find it... But at any rate:Apparently I have two accounts. I have one that's connected to my Facebook, using my Facebook name, and another account that I created which is where I have all o...

  • Newbie
  • maybe this is already covered in a previous post and I can't find it... But at any rate: Apparently I have two accounts. I have one that's connected to my Facebook, using my Facebook name, and ano...
  • atom1989
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Subscription
  • 131 Views
  • 1 replies
  • 0 likes

My Account has been disabled and Spotify never replies to my Case

Everytime I contact spotify they never answer my requestMy account has been disabled and I want to know the reasonI had to create a new account just to post this My Case Number: # 02738606

  • Regular
  • Everytime I contact spotify they never answer my request My account has been disabled and I want to know the reason I had to create a new account just to post this   My Case Number: # 0...
  • Pete
  • Roadie
  • 424 Views
  • 9 replies
  • 0 likes
  • Account
    Login
    Other
  • 424 Views
  • 9 replies
  • 0 likes

Solved!! Payed my premium, canceled my Facebookaccount - and NO i dont want to reactivate

Hi there, i`ve canceled my FB account - i tried to register with my email adresse, but according to FB my mailadress is allready in use. WTF! So i`ve chosen another mailadress. Please delete my old FB related Emailadress.... and transfer my subscript...

  • Regular
  • Hi there,   i`ve canceled my FB account - i tried to register with my email adresse, but according to FB my mailadress is allready in use.  WTF!  So i`ve chosen another mailadress....
  • phedaikin
  • Regular
  • 396 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 396 Views
  • 4 replies
  • 0 likes

Spotify subscription

I've paid for a month subscription but I'm still using Sptify Free. It automatically charges my account every month and it has never been trouble until now. What do I do? Thanks for helpingJonathan

  • Regular
  • I've paid for a month subscription but I'm still using Sptify Free. It automatically charges my account every month and it has never been trouble until now.   What do I do?   Thanks for...
  • atom1989
  • Community Legend
  • 174 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 174 Views
  • 3 replies
  • 0 likes

Solved!! Tangled Accounts

Spotify Case # 01664797: I have a Spotify account, my friend used my computer to create his own profile while I was still loged in to Facebook. Now when I log in to Spotify it is showing my name in the top right corner, but it is not my Spotify accou...

  • Casual Listener
  • Spotify Case # 01664797: I have a Spotify account, my friend used my computer to create his own profile while I was still loged in to Facebook. Now when I log in to Spotify it is showing my name&nb...
  • Pete
  • Roadie
  • 837 Views
  • 17 replies
  • 0 likes
  • 837 Views
  • 17 replies
  • 0 likes

Subscription

Spotify won't let me cancel my subscription or update it. I paid for Spotify Premium back in December for the 3 month deal for 99 cents. I paid with a card that now has only $5 on it, so Spotify isn't able to charge for another month of premium. When...

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  • Newbie
  • Spotify won't let me cancel my subscription or update it. I paid for Spotify Premium back in December for the 3 month deal for 99 cents. I paid with a card that now has only $5 on it, so Spotify isn'...
  • Pete
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Student discount

I want to sign up for student discount because I have an NUS card but it is still saying I am going to be charged at £9.99 every month??

  • Visitor
  • I want to sign up for student discount because I have an NUS card but it is still saying I am going to be charged at £9.99 every month??
  • MattSuda
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Premium is charging me for the wrong amount.

I'm a student using the spotify student discount, and I have been on this payment for several months now. Just this month however, the payment changed from 5$ to 10$ and nothing has changed. I'm wondering why my payment got changed and how I can chan...

  • Newbie
  • I'm a student using the spotify student discount, and I have been on this payment for several months now. Just this month however, the payment changed from 5$ to 10$ and nothing has changed. I'm wond...
  • Pete
  • Roadie
  • 345 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 345 Views
  • 1 replies
  • 0 likes

Account hacked please help.

Case # 02697243 I believe my account has been hacked. i was logged out of my mobile devices but not my computer somehow and i looked at my account details and my email is different and the password has been changed. It's a premium account so i really...

  • Casual Listener
  • Case # 02697243   I believe my account has been hacked. i was logged out of my mobile devices but not my computer somehow and i looked at my account details and my email is different and the p...
  • MattSuda
  • Spotify Star
  • 357 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 357 Views
  • 6 replies
  • 0 likes