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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8912 Views
  • 1 replies
  • 9 likes
  • Security
  • 8912 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 479960 Views
  • 979 replies
  • 111 likes
  • Account
  • 479960 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210403 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210403 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120558 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120558 Views
  • 72 replies
  • 12 likes

Solved!! Spotify Subscription

My subscription was canceled of no doing of my own. Now I cannot get my subscription back. Spotify wont take my credit card info.

  • Casual Listener
  • My subscription was canceled of no doing of my own. Now I cannot get my subscription back. Spotify wont take my credit card info.
  • atom1989
  • Community Legend
  • 433 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 433 Views
  • 5 replies
  • 0 likes

Spotify not accepting payment card update

The app client is telling me that my payment card is about to expire, but when I go to the account area to upgrade it, the website says "Oops something went wrong, check the help section." I don't see anything there about this. How can I resolve this...

  • Newbie
  • The app client is telling me that my payment card is about to expire, but when I go to the account area to upgrade it, the website says "Oops something went wrong, check the help section." I don't se...
  • atom1989
  • Community Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • Account
  • 299 Views
  • 1 replies
  • 0 likes

Solved!! missing premium

missinghelloBecause it has gone my "Premium" account on my Mac and my iPhone however if I work.thanks

  • Casual Listener
  • missinghello Because it has gone my "Premium" account on my Mac and my iPhone however if I work. thanks
  • martinezroca
  • Casual Listener
  • 318 Views
  • 4 replies
  • 0 likes
  • Premium
  • 318 Views
  • 4 replies
  • 0 likes

why Credit card charges

Greeting, Can Spotfy team respond to me why are you charging me $14.99 every month on my credit card ?even I am a free account . Thank you

  • Casual Listener
  • Greeting,    Can Spotfy team respond to me why are you charging me $14.99 every month on my credit card ? even I am a free account .   Thank you
  • atom1989
  • Community Legend
  • 356 Views
  • 10 replies
  • 0 likes
  • Account
  • 356 Views
  • 10 replies
  • 0 likes

Solved!! Cancelling Premium

I've tried to cancel my premium free trial (student and can't afford the monthly fee) but there is no option for me to cancel. Sent 3 emails to spotify and had nothing back other than they're reviewing the situation. This is what comes up. Can anyone...

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  • Newbie
  • I've tried to cancel my premium free trial (student and can't afford the monthly fee) but there is no option for me to cancel. Sent 3 emails to spotify and had nothing back other than they're reviewi...
  • atom1989
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 235 Views
  • 1 replies
  • 0 likes

Can't sign up for any kind of spotify service no matter how really badly I want or try to

I've just recently discovered that Spotify will in no way accept any kind of credit information that I give it. I realized this when I attempted to enter my credit info to sign up for the student discount, which I (already paying for premium) just re...

  • Casual Listener
  • I've just recently discovered that Spotify will in no way accept any kind of credit information that I give it. I realized this when I attempted to enter my credit info to sign up for the student dis...
  • Teresa
  • Roadie
  • 416 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 416 Views
  • 3 replies
  • 0 likes

Subscription problems

I have pre paid premium account that ends soon wen i click on subscribe it says Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can help you further. any ideas w...

  • Casual Listener
  • I have pre paid premium account that ends soon wen i click on subscribe it says Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer...
  • MrFoolD
  • Casual Listener
  • 211 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 211 Views
  • 2 replies
  • 0 likes

Solved!! Trip to Ibiza

Hi everyone, I am going on a trip to Ibiza next month and im putting together a playlist, if I go premium can a listen to it there. (im in the UK now) I tried in Mexico once and it didnt work.

  • Newbie
  • Hi everyone,    I am going on a trip to Ibiza next month and im putting together a playlist, if I go premium can a listen to it there. (im in the UK now)    I tried in Mexico ...
  • atom1989
  • Community Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 371 Views
  • 1 replies
  • 0 likes

How to find latest added local files after your latest update? (Desktop/Mac)

Hi! Don't know what you were thinking with this latest desktop update for Mac? Removed browsing/filtering/searching of local files? At least I can't figure out how to browse local files. I've been down from day 1 (well almost). One of the main reason...

  • Regular
  • Hi!   Don't know what you were thinking with this latest desktop update for Mac? Removed browsing/filtering/searching of local files? At least I can't figure out how to browse local files. &n...
  • Strommingen
  • Regular
  • 536 Views
  • 5 replies
  • 1 likes
  • Other
    Premium
  • 536 Views
  • 5 replies
  • 1 likes

What happen if I revoke access and remove everything from my facebook?

Will I be able to use Spotify cause I'd like to reconnect it with another ID.Or what happen if I cancel my primary email that has been connected to Facebook as I have another email for another spotify?

  • Regular
  • Will I be able to use Spotify cause I'd like to reconnect it with another ID. Or what happen if I cancel my primary email that has been connected to Facebook as I have another email for another sp...
  • 231 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
    Subscription
  • 231 Views
  • 0 replies
  • 0 likes

Upgraded family option and then cancelled - days lost.

Hi, ive just upgraded my family subscription in order to add a new member and of course spotify changed the date of payment accordingly.(Went from 19.99 charged on 9th of may to 24.99 charged on 6th of may)But then we have changed our minds so i went...

  • Gig Goer
  • Hi, ive just upgraded my family subscription in order to add a new member and of course spotify changed the date of payment accordingly. (Went from 19.99 charged on 9th of may to 24.99 charged on 6t...
  • MattSuda
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 187 Views
  • 1 replies
  • 0 likes

My acount is hacked!!!

Help my acount is hacked.. i filled in a form. they changed my e mail and my password. I can log in with my facebook,i have premium and i pay with paypal Case #: 02824813

  • Newbie
  • Help my acount is hacked.. i filled in a form. they changed my e mail and my password. I can log in with my facebook, i have premium and i pay with paypal   Case #: 02824813
  • MattSuda
  • Spotify Star
  • 186 Views
  • 2 replies
  • 0 likes
  • Security
  • 186 Views
  • 2 replies
  • 0 likes

Delete account

Why can't I delete my account?

  • Newbie
  • Why can't I delete my account?
  • MattSuda
  • Spotify Star
  • 316 Views
  • 2 replies
  • 0 likes
  • Account
  • 316 Views
  • 2 replies
  • 0 likes

Connect T-Mobile premium account to existing premium account

Hey everybody, I have following problem, i just changed my cellphone contract and now have a free Spotify premium account, which allows free streaming on my cellphone.But to connect the T-mobile with the spotify account, the spotify account has to be...

  • Newbie
  • Hey everybody,   I have following problem, i just changed my cellphone contract and now have a free Spotify premium account, which allows free streaming on my cellphone. But to connect the T-...
  • MattSuda
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • Premium
  • 314 Views
  • 1 replies
  • 0 likes

Purchased premium, nothing happens?

I purchased premium subscription yesterday.I got the receipt but,webpage/mobile app/pc app says I'm still on spotify free and suggests me to buy premium subscription.Why is this happening? i paid for it (Nisan means April in Turkish) I also have one ...

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  • Casual Listener
  • I purchased premium subscription yesterday. I got the receipt but, webpage/mobile app/pc app says I'm still on spotify free and suggests me to buy premium subscription. Why is this happening? i pa...
  • atom1989
  • Community Legend
  • 879 Views
  • 6 replies
  • 0 likes
  • Premium
  • 879 Views
  • 6 replies
  • 0 likes

30 Day trial Ended after 4 days

Hey there, I was given a chance to use the 30 day trial. So I gave my debit card information and everything worked for the four days. Now it is no longer working. I tried emailing and haven't received anything. I even tried logging out and re logging...

  • Casual Listener
  • Hey there, I was given a chance to use the 30 day trial. So I gave my debit card information and everything worked for the four days. Now it is no longer working. I tried emailing and haven't receive...
  • MattSuda
  • Spotify Star
  • 230 Views
  • 3 replies
  • 0 likes
  • Free
    Other
    Subscription
  • 230 Views
  • 3 replies
  • 0 likes

Solved!! Spotify is not working like it should :-).

Hello, Add the option for the cache folder back to the windows desktop app. I do have a lot of problems with my account and using the app on WP8.1.

  • Visitor
  • Hello,   Add the option for the cache folder back to the windows desktop app.   I do have a lot of problems with my account and using the app on WP8.1.
  • MattSuda
  • Spotify Star
  • 433 Views
  • 3 replies
  • 0 likes
  • Account
  • 433 Views
  • 3 replies
  • 0 likes

Unidays half price after 12 months

After using Unidays student discount for a year my student discount ran out and was charged the usual £10 for one month. I then cancelled my subscription wanting to renew it with my student discount. However I now can't use my student discount with m...

  • Casual Listener
  • After using Unidays student discount for a year my student discount ran out and was charged the usual £10 for one month. I then cancelled my subscription wanting to renew it with my student discount....
  • MattSuda
  • Spotify Star
  • 288 Views
  • 2 replies
  • 0 likes
  • Premium
  • 288 Views
  • 2 replies
  • 0 likes

I can't upgrade after my prepaid plan expired...I dont even have update payment details

My prepaid expired today and when I went to upgrade/subscribe it says " there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can help you further.". I've emailed them but I am in di...

  • Newbie
  • My prepaid expired today and when I went to upgrade/subscribe it says " there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can h...
  • MattSuda
  • Spotify Star
  • 371 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 371 Views
  • 6 replies
  • 0 likes

(Help) About lost Facebook Account & my Playlist

Hey guys like the subject says I´ve lost my facebook account, because I´ve not logged in for a long time.. But my spotify account is linked in with my FB account.. Is there any chance to change the linked FB account without loosing my spotify playlis...

  • Newbie
  • Hey guys like the subject says I´ve lost my facebook account, because I´ve not logged in for a long time.. But my spotify account is linked in with my FB account.. Is there any chance to change the l...
  • MattSuda
  • Spotify Star
  • 191 Views
  • 2 replies
  • 1 likes
  • Account
    Other
  • 191 Views
  • 2 replies
  • 1 likes