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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • WhyNea
  • Newbie
  • 171226 Views
  • 185 replies
  • 13 likes
  • Account
    Free
  • 171226 Views
  • 185 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11314 Views
  • 6 replies
  • 11 likes
  • Security
  • 11314 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515339 Views
  • 986 replies
  • 112 likes
  • Account
  • 515339 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125906 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125906 Views
  • 74 replies
  • 12 likes

Reset Password without access to Email

I wonder if someone can help! I've bought a new phone and can't remember the password for my account. The email address is one I no longer have access to, so I can't reset the password thought conventional means. Could someone advise me on what to do...

  • Casual Listener
  • I wonder if someone can help! I've bought a new phone and can't remember the password for my account. The email address is one I no longer have access to, so I can't reset the password thought conven...
  • MattSuda
  • Spotify Star
  • 47348 Views
  • 3 replies
  • 2 likes
  • 47348 Views
  • 3 replies
  • 2 likes

Solved!! Moving to a family membership

My husband and I currenlty have two memberships with teenagers who are always nicking our accounts and logging us off. Family membership sounds like our answer but is there a way of inviting my husband to join my membership without him having to crea...

  • Regular
  • My husband and I currenlty have two memberships with teenagers who are always nicking our accounts and logging us off.  Family membership sounds like our answer but is there a way of inviting my...
  • MattSuda
  • Spotify Star
  • 2016 Views
  • 8 replies
  • 0 likes
  • Account
    Subscription
  • 2016 Views
  • 8 replies
  • 0 likes

Ive been abroad for more than 14 days...

Now i am not able to enter into my account to change to premium or to change my country settings....I know my account have been blocked!! How can I reenter to my account to change my settings?Thanks

  • Casual Listener
  • Now i am not able to enter into my account to change to premium or to change my country settings.... I know my account have been blocked!! How can I reenter to my account to change my settings? Tha...
  • MattSuda
  • Spotify Star
  • 456 Views
  • 3 replies
  • 0 likes
  • 456 Views
  • 3 replies
  • 0 likes

Premium Subscription Issues

I have a premium Subscription paid in full via gift card that doesn't expire till June. yet my account says I'm a free member, but under account details it clearly shows a paid membership with months left . What's the deal?

  • Newbie
  • I have a premium Subscription paid in full via gift card that doesn't expire till June. yet my account says I'm a free member, but under account details it clearly shows a paid membership with month...
  • MattSuda
  • Spotify Star
  • 525 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 525 Views
  • 1 replies
  • 0 likes

Solved!! sort it out!!

I am being charged twice for the same account how can I get this sorted? I can't cancel through my bank and obviously have no way of contacting anyone to help. I have cancelled my account, but it is still running as its open twice, therefore I am una...

  • Newbie
  • I am being charged twice for the same account how can I get this sorted? I can't cancel through my bank and obviously have no way of contacting anyone to help. I have cancelled my account, but it is ...
  • Jordi
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • Other
  • 245 Views
  • 1 replies
  • 0 likes

Cant save Albums from my followed Artists to my Account

Hi, I have a problem with my Account. When i want to Add more Albums from my followd artists the saved status dessapear a few Minutes after done it. I Have an Premium Account and the same issue on Windows and Android. For a few of my followed Artists...

  • Newbie
  • Hi, I have a problem with my Account. When i want to Add more Albums from my followd artists the saved status dessapear a few Minutes after done it. I Have an Premium Account and the same issue on Wi...
  • OviiiOne
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 242 Views
  • 1 replies
  • 0 likes

Non-Latin Characters in Month DOB Field

See the screenshot, as you can see this is on the UK Spotify site... Very peculiar! Liam

  • Community Legend
  • See the screenshot, as you can see this is on the UK Spotify site... Very peculiar!   Liam
  • Merik
  • Community Legend
  • 359 Views
  • 3 replies
  • 0 likes
  • Account
  • 359 Views
  • 3 replies
  • 0 likes

Bought Gift card for a friend that never recieved it.

I payed for it and have the recipt of payment, but find no information in order to pass along to actuall recipient. I look under my account payments and it does not show up? Apparently the only history here is your own subscription payment history wh...

  • Casual Listener
  • I payed for it and have the recipt of payment, but find no information in order to pass along to actuall recipient. I look under my account payments and it does not show up? Apparently the only histo...
  • Marie-LaureC
  • Newbie
  • 317 Views
  • 4 replies
  • 0 likes
  • Other
  • 317 Views
  • 4 replies
  • 0 likes

Spotify booked 9,99 two times this month, but without any trace in my account.

Hello there, As I was looking through the monthly bookings off my PayPal Account I noticed that Spotify had charged me 2 times for the monthly fee of 9,99. I checked if it was also accounted for in my Spotify Account but it somehow isn't. There is on...

  • Newbie
  • Hello there,   As I was looking through the monthly bookings off my PayPal Account I noticed that Spotify had charged me 2 times for the monthly fee of 9,99. I checked if it was also accou...
  • Jordi
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Connected Facebook to my new account and can't get my previous one back

Hi,I used to use Facebook account (-snip-) to log in to spotify when I was living in the UK. I just came back home recently, and when I was trying to log in yesterday the message showed that I cannot use it abroad after 14 days. So I used another ema...

  • Newbie
  • Hi, I used to use Facebook account (-snip-) to log in to spotify when I was living in the UK. I just came back home recently, and when I was trying to log in yesterday the message showed that I cann...
  • OviiiOne
  • Community Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • Windows
  • 390 Views
  • 1 replies
  • 0 likes

Solved!! How can I get back my songs?

Hi all,unfortunately I click "X" on my Songs Lists instead of Play and the song disappear. I don't remember the name of it. How can I get it back? Is there some kind of history?

  • Casual Listener
  • Hi all, unfortunately I click "X" on my Songs Lists instead of Play and the song disappear. I don't remember the name of it. How can I get it back? Is there some kind of history?
  • karolsapinski
  • Casual Listener
  • 466 Views
  • 2 replies
  • 0 likes
  • Other
  • 466 Views
  • 2 replies
  • 0 likes

Family Plan - 3rd account not functioning

I recently upgraded my Premium account to a Family plan with a total of 3 users. The process went off without a hitch. The first and second accounts on the plan work without issue. The third account worked fine until about a week ago. Now, it will on...

  • Newbie
  • I recently upgraded my Premium account to a Family plan with a total of 3 users.  The process went off without a hitch.  The first and second accounts on the plan work without issue.  ...
  • Jordi
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
  • 196 Views
  • 1 replies
  • 0 likes

Solved!! PLEASE HELP - Sign in problems

Hello, I'm signed in to Spotify via Facebook and now I habe a problem, 'cause I wanna delete my Facebook-Account. I've tried this, but than I couldn't sign in into Spotify any longer. My question is, if I can change the sign in basic, that I can sign...

  • Newbie
  • Hello, I'm signed in to Spotify via Facebook and now I habe a problem, 'cause I wanna delete my Facebook-Account. I've tried this, but than I couldn't sign in into Spotify any longer. My question i...
  • Jordi
  • Community Legend
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Want to unsubscribe from premium?!

I noticed that spotify have been charging me £9.99 a month and I don't even use it! How do I stop this and also I had to download the app again and it says I havent got any payments from this account even tho i know the money is coming out?! Help ple...

  • Newbie
  • I noticed that spotify have been charging me £9.99 a month and I don't even use it! How do I stop this and also I had to download the app again and it says I havent got any payments from this account...
  • OviiiOne
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

How to restore a deleted playlist.

Hey all,Worried that you’ve just lost that playlist you spent months putting together? Don't worry! There are a few steps to try before you start. First up, try Cmd+Z (Mac) or CTRL+Z (Windows) on your keyboard. A simple undo. Do it quick enough and t...

  • Spotify
  • Spotify
  • Hey all, Worried that you’ve just lost that playlist you spent months putting together? Don't worry! There are a few steps to try before you start.   First up, try Cmd+Z (Mac) or CTR...
  • 7401 Views
  • 0 replies
  • 20 likes
  • Account
  • 7401 Views
  • 0 replies
  • 20 likes

I wish I could suspend my premium subscription

Or there was a sort credit based subscription. I have subscribed to spotify so many times but because I am not a regular user and can go on for long periods of time not using it or just using it for very little time in a month I always endup feeling ...

  • Newbie
  • Or there was a sort credit based subscription.    I have subscribed to spotify so many times but because I am not a regular user and can go on for long periods of time not using it or j...
  • 517 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 517 Views
  • 0 replies
  • 0 likes

Feeling lost cause of the spotify service.

So since two days I cant get on my account anymore. I accidently deleted the app from my facebook page and then logging in became an issue. It would say I already had an account like I was trying to create one on my phone and on my pc it gives connec...

  • Regular
  • So since two days I cant get on my account anymore. I accidently deleted the app from my facebook page and then logging in became an issue. It would say I already had an account like I was trying to ...
  • xSyoss
  • Regular
  • 975 Views
  • 13 replies
  • 0 likes
  • 975 Views
  • 13 replies
  • 0 likes

Solved!! Wrong Country ona free account

For some reason my country is set to the usa. im in Australia and have been all along. is there any way to get this changed without signing up for a premium account?

  • Casual Listener
  • For some reason my country is set to the usa. im in Australia and have been all along. is there any way to get this changed without signing up for a premium account?
  • MattSuda
  • Spotify Star
  • 346 Views
  • 3 replies
  • 0 likes
  • 346 Views
  • 3 replies
  • 0 likes

Solved!! Unlimited £4.99 subcription?

Hello, For years I was very happy with my unlimited subscription @ £4.99 a month, then I went to premium, @£9.99, but now I woud much rather go back to the £4.99 a month package- is there any way I can do this??

  • Regular
  • Hello, For years I was very happy with my unlimited subscription @ £4.99 a month, then I went to premium, @£9.99, but now I woud much rather go back to the £4.99 a month package- is there any way I...
  • MattSuda
  • Spotify Star
  • 495 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
    Unlimited
  • 495 Views
  • 3 replies
  • 0 likes