Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I am currently paying for two premium accounts. How do I change them into one family account without loosing playlists etc???
Hello everyone! I have associated my subscription to a UK credit card but now living in Chile and want to change my payment method to a Chilean credit card and it is not working ... fill all fields, tells me that "it seems that I'm using a Chilean ca...
I currently have premium and am trying to switch to the student discount. When I click the link for the student discount, I fill out all of the infomraiton and it verifes me. It tells me to click the link to accept the student discount. I do this and...
I have been on spotify since the beginning of October and only recently have been charged after the free months. My card has been charged 10.99 a few times and I am still unable to use the premium service and I don't even have the option to change fr...
Hi guys, so Im a completely spotify newbie. about a couple of months ago i finally started uploading my songs to spotify via a third party website which uploads my songs/covers and takes a percentage and what not. I see that I have a spotify artist a...
Hi!When I got Spotify for about three years ago, I connected to my account to my mothers Facebook-acount by accident. Since that I have been unable to connect to my own Facebook-account with my Spotify-account, but I can still see my account on Spoti...
I upgraded to Premium and since then Spotify opens but immediately closes again on my Android 4.0.3 tablet but works fine on my phone and laptop. The free version worked on my tablet. I've uninstalled & reinstalled but that does not help. Any suggest...
Hi Guys, Since a couple of days, I can't listen to any Dutch (new) album on Spotify. It doesn't work for me through the webplayer, the desktop version and the mobile aplication. I checked my country settings and my proxy settings seems to be in order...
I want to unsubscribe my account, how should I do it? I've sent a message to contact, but they tell me I have to ask it here. Thanks!
So I want to find my sister's account or my old account on Spotify. Using my current account, I am searching for the usernames but they cannot be found. I want to get the playlists from my old account but I cannot "follow" the playlists because I can...
I have a device playing music that I've never owned. It's a Samsung tablet. Would changing my login password sign this device out?
I created my Spotify account at home in Panama and I stopped using it for a very long time, when I signed in again after that time it told me that I am abroad and I haven't travel I'm that time... Don't get it, can someone help me?
Hi everyone! Just trying to finally get Spotify Premium, but it wont let me... My address (which is also my billing address) is in Germany. The card Im trying to use is from an English bank; but its a Euro account. On the UK website I cant upgrade as...
I need to know how to fix this. :'^( I restarted it and stuff, but that's the most troubleshooting I'm capable of.
I have been a spotify user since 2012 and have loved it, but I have recently taken a job that requires me to deactivate all social media - including facebook. I obvioulsy have lots of playlists I would like to keep as well as a lot of the music synce...
Like the title said, I clicked on the free trial thing, logged in and put my info in and the received a credit card charge of 10.49 CAD! What the hell? I thought this was a free trial that I could cancel any time I wanted before being charged!
Hi. I've got some PayPal balance for doing some work for a friend. Naturally, I wanted to spend it on Spotify Premium because I listen to Spotify daily. I picked PayPal as a payment option, logged in with my PayPal account, and my only option is to u...
I got two payments taken from my account in one month so i disabled my account but i really don't want to disable it. I tried getting it back but it wants me to put my card info in again. Im afraid that its going to make me pay again.
I've been trying to manage my subscription and the site is telling me: 'You do not currently have a payment provider connected to your account.' There is then a button called 'Update details' to press which seemingly does nothing. I get the same page...
I got an email that I'll be charged for Premium, when I try to cancel, it says there isn't payment info provided. It doesn't make sense. I log in from FB but I no longer have the means to pay for it monthly please help me cancel my subscription. Than...