Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80354 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653692 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734101 Views
18 replies
29 likes
Hi,Account Payment method Support Help I'm from Mexico, but i dont find any other place to go, the i have no response from the Support-Email, so yesterday i decided to go Prmium, but im having some problems, i chosse the payment method wich is about ...
Hi,Account Payment method Support Help I'm from Mexico, but i dont find any other place to go, the i have no response from the Support-Email, so yesterday i decided to go Prmium, but im ha...
Community Legend
847 Views
4 replies
0 likes
They are charging the monthly fee, but I'm on free! I chose to unsubscribe because i didn't have the money. Please help!
They are charging the monthly fee, but I'm on free! I chose to unsubscribe because i didn't have the money. Please help! 😞
Community Legend
242 Views
1 replies
0 likes
Hey, I made this account just to try to get an answer to see if I can get my account from being disabled. I've sent a message, but have yet to hear anything. The case number is 02084484. I really just want to at least listen to the free Spotify and I...
Hey, I made this account just to try to get an answer to see if I can get my account from being disabled. I've sent a message, but have yet to hear anything. The case number is...
Newbie
1169 Views
7 replies
0 likes
I found that I don't use my spotify account anymore and I want to delete it. How would I do that?
I found that I don't use my spotify account anymore and I want to delete it. How would I do that?
Community Legend
192 Views
1 replies
0 likes
Hi I have created an account with facebook for a while. I can't access to facebook then can't connect to spotify... How i can cancel my account and create a new one ? Thank you
Hi I have created an account with facebook for a while. I can't access to facebook then can't connect to spotify... How i can cancel my account and create a new one ? Thank you
Community Legend
270 Views
1 replies
0 likes
Hi there, I'm from Germany, but for some reason when I set up my account it put my country setting to USA (there was never an option in chosing this during the account creation process). Now, as my IP doesn't match the selected country I can't use Sp...
Hi there, I'm from Germany, but for some reason when I set up my account it put my country setting to USA (there was never an option in chosing this during the account creation process). N...
Casual Listener
514 Views
4 replies
0 likes
Hello there I need some help i would appreciate a german support but i didnt found one. My Spotify stops playing some songs i added from the spotify media to my playlists and its says it got the wrong media format (Dateiformat). How can i fix this ?
Hello there I need some help i would appreciate a german support but i didnt found one. My Spotify stops playing some songs i added from the spotify media to my playlists and its says it got the wr...
Community Legend
183 Views
1 replies
0 likes
I reset my password and got locked out of my app something so simple has left me waiting for customer service since yesterday. my password works here, but not on my app? its just crazy that this is the second time its happened, i had to email them, a...
I reset my password and got locked out of my app something so simple has left me waiting for customer service since yesterday. my password works here, but not on my ...
Regular
520 Views
4 replies
0 likes
Hey.i send a friend in the uk a stramlink to the album called Märtyrer by Kool savas. He answerd that he is not abile to open it in his region.
Hey. i send a friend in the uk a stramlink to the album called Märtyrer by Kool savas. He answerd that he is not abile to open it in his region.
Community Legend
212 Views
1 replies
0 likes
Guten Tag, Ich habe auf Spotify Student umgestellt. Habe ich trotzdem die Möglichkeit Spotify Premium jeden Monat zu kündigen?
Guten Tag, Ich habe auf Spotify Student umgestellt. Habe ich trotzdem die Möglichkeit Spotify Premium jeden Monat zu kündigen?
Not applicable
1259 Views
2 replies
0 likes
Just upgraded to family plan for me+one person, but when i click 'manage your spotify family' button on my account page, I get redirected to another page that has a salmon colored banner saying "It appears this account does not have an associated fam...
Just upgraded to family plan for me+one person, but when i click 'manage your spotify family' button on my account page, I get redirected to another page that has a salmon colored banner ...
Spotify Star
1921 Views
3 replies
0 likes
Having just paid for premium spotify, it does not seem to show as activated on my phone despite having deleted and reloaded the app. Any clues?
Having just paid for premium spotify, it does not seem to show as activated on my phone despite having deleted and reloaded the app. Any clues?
Community Legend
778 Views
4 replies
0 likes
I have 2 last.fm profiles. I have one Spotify (free) profile. Do I need a 2nd Spotify account for the 2nd Last.fm profilel?
I have 2 last.fm profiles. I have one Spotify (free) profile. Do I need a 2nd Spotify account for the 2nd Last.fm profilel?
Community Legend
2352 Views
1 replies
0 likes
Hi, I signed up to spotify last tuesday. Today is the last day for my 7-day free premium trial. In order to get an extra 30-day free premium, I clicked on Try Premium for Free and updated my credit card information. But here is what I see in my onlin...
Hi, I signed up to spotify last tuesday. Today is the last day for my 7-day free premium trial. In order to get an extra 30-day free premium, I clicked on Try Premium for Free and upda...
Casual Listener
843 Views
4 replies
0 likes
Hey, I just paid for Spotify Premium on my Iphone 5s, but I didn't get Premium. When it was activating Spotify Premium it said: Premium could't be activated. But I have paid for Premium, and I have a confimation that I have paid from Itunes. And logg...
Hey, I just paid for Spotify Premium on my Iphone 5s, but I didn't get Premium. When it was activating Spotify Premium it said: Premium could't be activated. But I have paid for ...
Community Legend
539 Views
3 replies
0 likes
I get this error after the first page (before payment details): Oops! Something went wrong, please try again or check out our help area I've tried selecting different amounts, different payment methods (cc and paypal), but that error always appears b...
I get this error after the first page (before payment details): Oops! Something went wrong, please try again or check out our help area I've tried selecting different amounts, d...
Music Fan
582 Views
7 replies
0 likes
So I'm being charged monthly but my account is a free account. I don't what to do or who to contact. Let me know what to do.
So I'm being charged monthly but my account is a free account. I don't what to do or who to contact. Let me know what to do.
Community Legend
330 Views
1 replies
0 likes
Hi, I tried buying a 1-year gift card and at the end of the process I got a message saying the check on my credit card check failed (a Mastercard). I tried again with a VISA and got the same message. After around 10-15 minutes I got receipts for BOTH...
Hi, I tried buying a 1-year gift card and at the end of the process I got a message saying the check on my credit card check failed (a Mastercard). I tried again with a VISA and got the ...
Casual Listener
618 Views
2 replies
0 likes
Ik maak gebruik van een account van 4,99. Nu blijkt dat er al 9 maanden naast dit abonement ook 9,99 wordt afgeschreven terwijl ik daar geen gebruik van maak. Ik wil daarom deze 90 euro ook echter terug hebben en dat dit onmiddelijk stopt.
Ik maak gebruik van een account van 4,99. Nu blijkt dat er al 9 maanden naast dit abonement ook 9,99 wordt afgeschreven terwijl ik daar geen gebruik van maak. Ik wil daarom deze 90 euro ook ech...
Newbie
2725 Views
5 replies
1 likes
I bought a ecard with PayPal, the 9,99€ are sold but i dont get an email (with code )? Can you guys help me?!
I bought a ecard with PayPal, the 9,99€ are sold but i dont get an email (with code )? Can you guys help me?!
Community Legend
224 Views
3 replies
0 likes
