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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 173510 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 173510 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11442 Views
  • 6 replies
  • 11 likes
  • Security
  • 11442 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516444 Views
  • 986 replies
  • 113 likes
  • Account
  • 516444 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126098 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126098 Views
  • 74 replies
  • 12 likes

Solved!! How can I get back my songs?

Hi all,unfortunately I click "X" on my Songs Lists instead of Play and the song disappear. I don't remember the name of it. How can I get it back? Is there some kind of history?

  • Casual Listener
  • Hi all, unfortunately I click "X" on my Songs Lists instead of Play and the song disappear. I don't remember the name of it. How can I get it back? Is there some kind of history?
  • karolsapinski
  • Casual Listener
  • 466 Views
  • 2 replies
  • 0 likes
  • Other
  • 466 Views
  • 2 replies
  • 0 likes

Family Plan - 3rd account not functioning

I recently upgraded my Premium account to a Family plan with a total of 3 users. The process went off without a hitch. The first and second accounts on the plan work without issue. The third account worked fine until about a week ago. Now, it will on...

  • Newbie
  • I recently upgraded my Premium account to a Family plan with a total of 3 users.  The process went off without a hitch.  The first and second accounts on the plan work without issue.  ...
  • Jordi
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
  • 197 Views
  • 1 replies
  • 0 likes

Solved!! PLEASE HELP - Sign in problems

Hello, I'm signed in to Spotify via Facebook and now I habe a problem, 'cause I wanna delete my Facebook-Account. I've tried this, but than I couldn't sign in into Spotify any longer. My question is, if I can change the sign in basic, that I can sign...

  • Newbie
  • Hello, I'm signed in to Spotify via Facebook and now I habe a problem, 'cause I wanna delete my Facebook-Account. I've tried this, but than I couldn't sign in into Spotify any longer. My question i...
  • Jordi
  • Community Legend
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Want to unsubscribe from premium?!

I noticed that spotify have been charging me £9.99 a month and I don't even use it! How do I stop this and also I had to download the app again and it says I havent got any payments from this account even tho i know the money is coming out?! Help ple...

  • Newbie
  • I noticed that spotify have been charging me £9.99 a month and I don't even use it! How do I stop this and also I had to download the app again and it says I havent got any payments from this account...
  • OviiiOne
  • Community Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

How to restore a deleted playlist.

Hey all,Worried that you’ve just lost that playlist you spent months putting together? Don't worry! There are a few steps to try before you start. First up, try Cmd+Z (Mac) or CTRL+Z (Windows) on your keyboard. A simple undo. Do it quick enough and t...

  • Spotify
  • Spotify
  • Hey all, Worried that you’ve just lost that playlist you spent months putting together? Don't worry! There are a few steps to try before you start.   First up, try Cmd+Z (Mac) or CTR...
  • 7403 Views
  • 0 replies
  • 20 likes
  • Account
  • 7403 Views
  • 0 replies
  • 20 likes

I wish I could suspend my premium subscription

Or there was a sort credit based subscription. I have subscribed to spotify so many times but because I am not a regular user and can go on for long periods of time not using it or just using it for very little time in a month I always endup feeling ...

  • Newbie
  • Or there was a sort credit based subscription.    I have subscribed to spotify so many times but because I am not a regular user and can go on for long periods of time not using it or j...
  • 518 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 518 Views
  • 0 replies
  • 0 likes

Feeling lost cause of the spotify service.

So since two days I cant get on my account anymore. I accidently deleted the app from my facebook page and then logging in became an issue. It would say I already had an account like I was trying to create one on my phone and on my pc it gives connec...

  • Regular
  • So since two days I cant get on my account anymore. I accidently deleted the app from my facebook page and then logging in became an issue. It would say I already had an account like I was trying to ...
  • xSyoss
  • Regular
  • 980 Views
  • 13 replies
  • 0 likes
  • 980 Views
  • 13 replies
  • 0 likes

Solved!! Wrong Country ona free account

For some reason my country is set to the usa. im in Australia and have been all along. is there any way to get this changed without signing up for a premium account?

  • Casual Listener
  • For some reason my country is set to the usa. im in Australia and have been all along. is there any way to get this changed without signing up for a premium account?
  • MattSuda
  • Spotify Star
  • 348 Views
  • 3 replies
  • 0 likes
  • 348 Views
  • 3 replies
  • 0 likes

Solved!! Unlimited £4.99 subcription?

Hello, For years I was very happy with my unlimited subscription @ £4.99 a month, then I went to premium, @£9.99, but now I woud much rather go back to the £4.99 a month package- is there any way I can do this??

  • Regular
  • Hello, For years I was very happy with my unlimited subscription @ £4.99 a month, then I went to premium, @£9.99, but now I woud much rather go back to the £4.99 a month package- is there any way I...
  • MattSuda
  • Spotify Star
  • 495 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
    Unlimited
  • 495 Views
  • 3 replies
  • 0 likes

Solved!! Want to change country setting in the next week in order to use voucher

I have a voucher which expires on 2nd February, my account is paid until the 12th February. The voucher is for the UK and my current account country is Switzerland. I have tried changing my payment method to use a UK credit card but the country in my...

  • Casual Listener
  • I have a voucher which expires on 2nd February, my account is paid until the 12th February. The voucher is for the UK and my current account country is Switzerland. I have tried changing my payment m...
  • MattSuda
  • Spotify Star
  • 401 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 401 Views
  • 3 replies
  • 0 likes

LG

Hi, ich bin Premium User und hab seit kurzen einen ganz neuen, tollen LG-Fernseher über den ich nun auch gerne Spotify hören würde, aber leider funktioniert es nicht. ich bekomme immer wieder die Info: Die Verbindung zu Spotify konnte nicht hergestel...

  • Newbie
  • Hi, ich bin Premium User und hab seit kurzen einen ganz neuen, tollen LG-Fernseher über den ich nun auch gerne Spotify hören würde, aber leider funktioniert es nicht. ich bekomme immer wieder die...
  • 110 Views
  • 0 replies
  • 0 likes
  • Premium
  • 110 Views
  • 0 replies
  • 0 likes

Solved!! Can't change $9.99 premium account to $4.99 student account

I am currently a normal Spotify Premium user, but am trying to take advantage of the student subscription as I am currently a college student in the US. I went to https://www.spotify.com/us/student/ and clicked "Get Premium", logged in, but then it j...

  • Newbie
  • I am currently a normal Spotify Premium user, but am trying to take advantage of the student subscription as I am currently a college student in the US. I went to https://www.spotify.com/us/student/ ...
  • MattSuda
  • Spotify Star
  • 1661 Views
  • 1 replies
  • 0 likes
  • 1661 Views
  • 1 replies
  • 0 likes

Missing Playlists after app update

Hello!

I updated my iPad to the latest version of spotify and now all my playlists (over 100) have gone (except 2) and been replaced with bands I've never heard of. Any advice or help would be great. This problem is occurring across my iPad, iPhone an...

  • Casual Listener
  • Hello!<br><br>I updated my iPad to the latest version of spotify and now all my playlists (over 100) have gone (except 2) and been replaced with bands I've never heard of. Any advice or h...
  • MattSuda
  • Spotify Star
  • 435 Views
  • 7 replies
  • 0 likes
  • Account
  • 435 Views
  • 7 replies
  • 0 likes

Unable to upgrade account

I currently have a free account, but I am unable to add any type of premium account, be it Free Trial, Student, or Premium. After every attempt to add payment info, I get the information-rich error message of -- "Oops! Something went wrong, please tr...

  • Newbie
  • I currently have a free account, but I am unable to add any type of premium account, be it Free Trial, Student, or Premium.   After every attempt to add payment info, I get the information-r...
  • MattSuda
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 306 Views
  • 1 replies
  • 0 likes

Facebook got separated from account and I don't know the credentials for the account.

Every time I ask to send the password to the email they say it's accociated with a facebook account and has to be changed from there, but my facebook is disconnected to the account. The username for that account doesn't say under my name anymore it j...

  • Casual Listener
  • Every time I ask to send the password to the email they say it's accociated with a facebook account and has to be changed from there, but my facebook is disconnected to the account. The username...
  • tranjason
  • Casual Listener
  • 376 Views
  • 6 replies
  • 0 likes
  • 376 Views
  • 6 replies
  • 0 likes

DOBLE CARGO SPOTIFY..

Buenos días, Por segundo mes he recibido en mi cuenta un doble cargo por mi suscripción a Spotify (referencias 395178945014 y 396306521016). Repito que es el segundo mes seguido que esto sucede. Ruego por favor que resuelvan la anomalíay qye me reint...

  • Newbie
  • Buenos días, Por segundo mes he recibido en mi cuenta un doble cargo por mi suscripción a Spotify (referencias 395178945014 y 396306521016). Repito que es el segundo mes seguido que esto sucede. ...
  • MattSuda
  • Spotify Star
  • 619 Views
  • 3 replies
  • 0 likes
  • 619 Views
  • 3 replies
  • 0 likes

Can't log in to Mobile

My account was recently hacked and then returned to me by support. Now while I can log in via the play.spotify.com site, I cannot log in on my Android phone. It keeps telling me my username/password is invalid, while it's accepted on the website. Ple...

  • Newbie
  • My account was recently hacked and then returned to me by support.  Now while I can log in via the play.spotify.com site, I cannot log in on my Android phone.  It keeps telling me my u...
  • MattSuda
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Solved!! Changed Facebook settings and now I lost my account and my Premium

I changed some facebook settings and then it reset my spotify. My credit card was still attached and I may still be paying. Can you give me my account back or just stop my credit card please. My old playlists are still there but I cant access the acc...

  • Visitor
  • I changed some facebook settings and then it reset my spotify. My credit card was still attached and I may still be paying. Can you give me my account back or just stop my credit card please. My old ...
  • MattSuda
  • Spotify Star
  • 334 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 334 Views
  • 3 replies
  • 0 likes

Got 3 months premium for 99 cents, after one month back to free version

I got a Spotify giftcard for Christmas and I bought premium with it under the special of 3 months for 99 cents if signing up before December 31st. My premium expired today and it wants to charge me the full amount now. How do I make it remember that ...

  • Newbie
  • I got a Spotify giftcard for Christmas and I bought premium with it under the special of 3 months for 99 cents if signing up before December 31st. My premium expired today and it wants to charge me t...
  • MattSuda
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes