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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 405625 Views
  • 958 replies
  • 107 likes
  • Account
  • 405625 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175372 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175372 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99930 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99930 Views
  • 68 replies
  • 10 likes

Solved!! Canceled my Sub to Premium. . Or I thought

In short my boyfriend invited me to Spotify and I joined and did that free month of premium that requires a card. I don't have one so my bf let me use his but told me to cancel the subriction so he doesn't get charged for the next month. I did just t...

  • Casual Listener
  • In short my boyfriend invited me to Spotify and I joined and did that free month of premium that requires a card. I don't have one so my bf let me use his but told me to cancel the subriction so he d...
  • hoticetrish
  • Casual Listener
  • 395 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 395 Views
  • 2 replies
  • 0 likes

Solved!! Denon 3313 logging in Problem

No logging in. Password is ok. What's wrong?

  • Casual Listener
  • No logging in. Password is ok. What's wrong?
  • Timeline1964
  • Casual Listener
  • 553 Views
  • 2 replies
  • 0 likes
  • Premium
  • 553 Views
  • 2 replies
  • 0 likes

When will we have the option to cancel and reactivate automatic billing?

Often we want the service for a month, but we have to be careful with the due date, otherwise the purchase is reactivated after maturity. Also Spotify does not give refunds or credit for partial monthly subscription periods. This only makes us have t...

  • Newbie
  • Often we want the service for a month, but we have to be careful with the due date, otherwise the purchase is reactivated after maturity. Also Spotify does not give refunds or credit for partial mo...
  • Joe
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 165 Views
  • 1 replies
  • 0 likes

can't upgrade to premium

I would like to upgrade my account to premium, but when I choose my payment option and click "upgrade" the site where I can enter my info doesn't loade. I breafly see a "loading now"-text but after that I only see a empty screen (the gray background)...

  • Newbie
  • I would like to upgrade my account to premium, but when I  choose  my payment option and click "upgrade" the site where I can enter my info doesn't loade. I breafly see a "loading now"-text...
  • Joe
  • Community Legend
  • 293 Views
  • 2 replies
  • 0 likes
  • 293 Views
  • 2 replies
  • 0 likes

Can't connect to another facebook

I accidentally connected my account to my mom's spotify and now when I try to connect to mine it wont let me it still says my mom's name and the app wont work when i try to connect it

  • Newbie
  • I accidentally connected my account to my mom's spotify and now when I try to connect to mine it wont let me it still says my mom's name and the app wont work when i try to connect it
  • Joe
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Student Discount won't take

Hey, I signed up for the student discount. I sent in a document verifying my student status, they accepted it, yet on my subscuption status it still says I'm going to pay $9.99 next month. How do I fix this?

  • Newbie
  • Hey, I signed up for the student discount. I sent in a document verifying my student status, they accepted it, yet on my subscuption status it still says I'm going to pay $9.99 next month. How do I f...
  • Joe
  • Community Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Wrong subscription

So, I was going to show my friend how to redeem codes on Spotify, and next thing I know, I'm paying for Premium.Where can I change back to Spotify Unlimited? I can only find how to change back to free. I really don't feel like paying for more than I ...

  • Newbie
  • So, I was going to show my friend how to redeem codes on Spotify, and next thing I know, I'm paying for Premium. Where can I change back to Spotify Unlimited? I can only find how to change back to f...
  • Joe
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Solved!! Disconnected Facebook from account, lost subscription and playlists!!

Hello! I need help, this is odd. I disconnected from Facebook and lost everything! BUT when I went to add friends again, I can see that the account I lost is still active, but I CANNOT access it!! Does anyone know how to get the old one back? I've be...

  • Casual Listener
  • Hello! I need help, this is odd.  I disconnected from Facebook and lost everything! BUT when I went to add friends again, I can see that the account I lost is still active, but I CANNOT access i...
  • Joe
  • Community Legend
  • 5375 Views
  • 37 replies
  • 0 likes
  • Account
  • 5375 Views
  • 37 replies
  • 0 likes

summer hits

How do I find the summer hits for different years, in Spotify?

  • Music Fan
  • How do I find the summer hits for different years, in Spotify?
  • dainajazzpop
  • Roadie
  • 559 Views
  • 13 replies
  • 0 likes
  • Account
  • 559 Views
  • 13 replies
  • 0 likes

Logg out all users

Can I have someone logg out all my users . Having issues with spotify. User name is gambit714 Thanks

  • Newbie
  • Can I have someone logg out all my users . Having issues with spotify. User name is gambit714 Thanks
  • Joe
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • Login
  • 146 Views
  • 1 replies
  • 0 likes

I can't log into spotify using facebook

I've tried logging into Spotify with my facebook account on my mac and my iPhone. Everytime it says that "Login Failed" and said I didn't have the right username or password. I've changed my password, that didn't work, i've tried logging in with my f...

  • Casual Listener
  • I've tried logging into Spotify with my facebook account on my mac and my iPhone. Everytime it says that "Login Failed" and said I didn't have the right username or password. I've changed my password...
  • Joe
  • Community Legend
  • 278 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 278 Views
  • 3 replies
  • 0 likes

upgrade to premium

I would love to upgrade to Premium but I chose the paying bill option (T-Mobile) I entered my number and accepted the privacy and policy and I never got the message and code

  • Newbie
  • I would love to upgrade to Premium but I chose the paying bill option (T-Mobile) I entered my number and accepted the privacy and policy and I never got the message and code
  • Joe
  • Community Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

No more "premium" but they still take money from my bank account??

Hey guys! I got a problem. In June I recognized that I'm no premium user anymore but spotify still takes the money for premium from my bank account. What should I do???

  • Newbie
  • Hey guys!   I got a problem. In June I recognized that I'm no premium user anymore but spotify still takes the money for premium from my bank account. What should I do???
  • Joe
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 259 Views
  • 1 replies
  • 0 likes

deactivated old facebook - want to switch to new account?

hey guys! i have a premium spotify account via facebook, recently deactivated my fb and created a new profile, is there any way I can change my account details? thanks in advance!

  • Newbie
  • hey guys!   i have a premium spotify account via facebook, recently deactivated my fb and created a new profile, is there any way I can change my account details?   thanks in advanc...
  • Joe
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

the code has been used

Hi i have a code and when i tried to used it, i receive he message that the code has been used I received the code from a company as a present (marketing campaing) in a closed envelope and it is the first time thet i try ti update this code. Please, ...

  • Newbie
  • Hi i have a code and when i tried to used it, i receive he message that the code has been used I received the code from a company as a present (marketing campaing) in a closed envelope and it is ...
  • Joe
  • Community Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Solved!! Switching to Spotify

Hi!I just switched to Spotify Premium from Rdio — and I'm loving it!I'm wondering whether there's any way to purchase a Spotify t-shirt. I would appreciate any pointers and hints you can share!Thanks,- Chris.

  • Regular
  • Hi! I just switched to Spotify Premium from Rdio — and I'm loving it! I'm wondering whether there's any way to purchase a Spotify t-shirt. I would appreciate any pointers and hints you can ...
  • Merik
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 205 Views
  • 1 replies
  • 0 likes

Solved!! Free trial

Ow can i activate free trial.. I got a debit card but this had an amount lesser than the price of the subscription.. Is it ok or it should be greater than the amount of subscription. It is supposed to be free.

  • Newbie
  • Ow can i activate free trial.. I got a debit card but this had an amount lesser than the price of the subscription.. Is it ok or it should be greater than the amount of subscription. It is supposed t...
  • Merik
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 254 Views
  • 1 replies
  • 0 likes

Reset my password not working

No option is presented to send an email. It asks you to reset your password, then confirm it, then it asks for your OLD PASSWORD (the one I forgot, hence my need to reset) in order to process changing the password!

  • Newbie
  • No option is presented to send an email. It asks you to reset your password, then confirm it, then it asks for your OLD PASSWORD (the one I forgot, hence my need to reset) in order to process changin...
  • Joe
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

premium disappeared

Earlier today i had subscripton that would last to 2014-08-12, from nowhere my premium functions stoped working and asked me to buy premium. i reedemed a giftcard just a week ago for a month premium and now the prenium is gone, do anyone know what ha...

  • Casual Listener
  • Earlier today i had subscripton that would last to 2014-08-12, from nowhere my premium functions stoped working and asked me to buy premium. i reedemed a giftcard just a week ago for a month premium ...
  • Joe
  • Community Legend
  • 152 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 152 Views
  • 3 replies
  • 0 likes