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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 2560 Views
  • 0 replies
  • 8 likes
  • Security
  • 2560 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 453829 Views
  • 973 replies
  • 109 likes
  • Account
  • 453829 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1201174 Views
  • 119 replies
  • 116 likes
  • Account
  • 1201174 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 109783 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 109783 Views
  • 72 replies
  • 12 likes

I just redeemed my spotify to unlimited and it won't let me listen to my music offline

So last time I redeemed my spotify card it let me play music offline but I clicked premium and this time when I redeemed it there was no premium so I clicked unlimited and now it won't let me at my music offline what should I do

  • Newbie
  • So last time I redeemed my spotify card it let me play music offline but I clicked premium and this time when I redeemed it there was no premium so I clicked unlimited and now it won't let me at my m...
  • Peter__
  • Community Legend
  • 443 Views
  • 2 replies
  • 0 likes
  • 443 Views
  • 2 replies
  • 0 likes

change payment date

Hello, I would like to change the payment date to the 30th of each month, instead of 18 as it is now. Thanks in advance, Margareta Grunnelind magganlejon

  • Newbie
  • Hello,  I would like to change the payment date to the 30th of each month, instead of 18 as it is now.  Thanks in advance,   Margareta Grunnelind magganlejon
  • Peter__
  • Community Legend
  • 683 Views
  • 1 replies
  • 0 likes
  • 683 Views
  • 1 replies
  • 0 likes

Someone has taken over my account!

Someone named Adrian Garcia has taken over my account. All my playlists are gone and his name is at the top right hand side with his picture. It says " user Adrian Garcia " but it is my account. Help and restore my spotify!

  • Newbie
  • Someone named Adrian Garcia has taken over my account. All my playlists are gone and his name is at the top right hand side with his picture. It says " user Adrian Garcia " but it is my account. Help...
  • Peter__
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Solved!! How do I cancel Premium?

I had a free 6 month Spotify Premium because my dad won something at work and he put Premium to my phone so... How do I change back to the free Spotify? I would LIKE To keep Premium but we can't afford it so.... Please guys, answer me quick. I can't ...

  • Newbie
  • I had a free 6 month Spotify Premium because my dad won something at work and he put Premium to my phone so... How do I change back to the free Spotify? I would LIKE To keep Premium but we can't affo...
  • Peter__
  • Community Legend
  • 1722 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 1722 Views
  • 1 replies
  • 0 likes

getingspotify premium serivce first 30 dayes free

i have a spotify account id is 12151108885 right now i get spotify free with ads i want to get spotify premim/free for 30 days/freetrail=1 when i go to payment planthe visa mastercard choice has a dot be side i cant enter my visa card number called u...

  • Casual Listener
  • i have a spotify account id is 12151108885 right now i get spotify free with ads i want to get spotify premim/free for 30 days/freetrail=1 when i go to payment planthe visa  mastercard choice ha...
  • Peter__
  • Community Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 150 Views
  • 1 replies
  • 0 likes

Delete Account

Hi, i want to delete my account because i don't use it anymore, i've tried to send a request by the contact form but i only received an email that says that i can find help on the community...

  • Visitor
  • Hi, i want to delete my account because i don't use it anymore, i've tried to send a request by the contact form but i only received an email  that says that i can find help on the community...
  • kbrooksc
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Artist Spotify

Hello, We are a band trying to organize our music library on Spotify, we submited our work with "CD Baby" 3-4 weeks ago and our music does not show up as an Artist or even the Album itself. We read that we have to fill the "Spotify Verification Reque...

  • Casual Listener
  • Hello,  We are a band trying to organize our music library on Spotify, we submited our work with "CD Baby" 3-4 weeks ago and our music does not show up as an Artist or even the Album itself. We...
  • Perahelion
  • Casual Listener
  • 332 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 332 Views
  • 3 replies
  • 0 likes

Solved!! Signing into spotify on different computer

If I sign into my account on a different computer, will my playlists still appear?

  • Newbie
  • If I sign into my account on a different computer, will my playlists still appear?
  • Taylor
  • Community Legend
  • 2959 Views
  • 1 replies
  • 0 likes
  • 2959 Views
  • 1 replies
  • 0 likes

Need to delete my account

Can u delete my account thanks

  • Newbie
  • Can u delete my account thanks
  • Joe
  • Community Legend
  • 218 Views
  • 3 replies
  • 0 likes
  • 218 Views
  • 3 replies
  • 0 likes

Accidentally got Unlimited.

Hi All,I just redeemed a spotify gift card to get a month of premium and I accidentally selected 2 months of unlimited, which I don't have a use for because I mainly use spotify on my mobile. Is there any way to switch?

  • Newbie
  • Hi All, I just redeemed a spotify gift card to get a month of premium and I accidentally selected 2 months of unlimited, which I don't have a use for because I mainly use spotify on my mobile. Is ...
  • Joe
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! TWO ACCOUNTS

Hello Something have gone wrong. I have two accounts and pay for two. One is username 1160786840 Number two is Frankengel. Can you stop the one with username 1160786840 and give me a mail that it is ok. Edited out Contact Info per Spotify's Terms of ...

  • Newbie
  • Hello   Something have gone wrong. I have two accounts and pay for two.   One is username 1160786840   Number two is Frankengel.   Can you stop the one with userna...
  • kbrooksc
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • Account
  • 222 Views
  • 1 replies
  • 0 likes

Help! All my playlists are gone!

I’ve lost my playlists All of my playlists have disappeared It's like my account has been erased and then replaced by a new one. All of my playlists are gone and I can't even find them while searching from another account. There are songs there that ...

  • Casual Listener
  • I’ve lost my playlists  All of my playlists have disappeared  It's like my account has been erased and then replaced by a new one. All of my playlists are gone and I can't even find the...
  • Leeijna
  • Casual Listener
  • 166 Views
  • 2 replies
  • 0 likes
  • 166 Views
  • 2 replies
  • 0 likes

i try to ply music it tells me its playing but nothing...

its been going on with certain albums i really want to listen to for a while now so ive cancelled my payemt because ive been paying for a service i care barely use.

  • Casual Listener
  • its been going on with certain albums i really want to listen to for a while now so ive cancelled my payemt because ive been paying for a service i care barely use. 
  • Lauralation88
  • Casual Listener
  • 301 Views
  • 4 replies
  • 0 likes
  • 301 Views
  • 4 replies
  • 0 likes

Cancelled Subscription?

I cancelled my premium subscription yesterday, Thursday Aug. 15th, a day before today's scheduled renewal date, but I just checked my bank account and the payment was still submitted to my bank from Spotify. I cancelled for financial reasons...to avo...

  • Visitor
  • I cancelled my premium subscription yesterday, Thursday Aug. 15th, a day before today's scheduled renewal date, but I just checked my bank account and the payment was still submitted to my bank from ...
  • Joe
  • Community Legend
  • 247 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 247 Views
  • 3 replies
  • 0 likes

Profile

Hi! My profile picture is not showing and my name is just a number id. How to fix it? Deleted Spotify on my phone and installed it again, no change.

  • Casual Listener
  • Hi! My profile picture is not showing and my name is just a number id. How to fix it? Deleted Spotify on my phone and installed it again, no change.
  • Joe
  • Community Legend
  • 266 Views
  • 3 replies
  • 0 likes
  • 266 Views
  • 3 replies
  • 0 likes

Vodafone Spotify premium offer - Transferring onto existing premium account

Hi, I cancelled my Spotify Premium and waited for my last payment to expire before signing up to Spotify Premium using the link I was given by Vodafone. My account now says that it's linked to the Vodafone deal, but when I log in to my account it sti...

  • Casual Listener
  • Hi,   I cancelled my Spotify Premium and waited for my last payment to expire before signing up to Spotify Premium using the link I was given by Vodafone.   My account now says that...
  • Joe
  • Community Legend
  • 256 Views
  • 3 replies
  • 0 likes
  • Account
  • 256 Views
  • 3 replies
  • 0 likes

Spotify Premium

I bought myself a 30 buck cash card yesterday, I redeemed the code on it and it says I am a premium member. But the playlists won't start downloading and I still get the advertisements... It says that I have to get Premium first to be able to downloa...

  • Casual Listener
  • I bought myself a 30 buck cash card yesterday, I redeemed the code on it and it says I am a premium member. But the playlists won't start downloading and I still get the advertisements... It says tha...
  • Joe
  • Community Legend
  • 202 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 202 Views
  • 2 replies
  • 0 likes

transfered to wrong username number

My original acount was linked to my aunts account after I signed in on her computer. My account was later unlinked and linked to a new account. I can no longer access my old account except for the public playlists. Is there any way to move my account...

  • Newbie
  • My original acount was linked to my aunts account after I signed in on her computer. My account was later unlinked and linked to a new account. I can no longer access my old account except for the public...
  • Taylor
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
  • 169 Views
  • 1 replies
  • 0 likes

Student Discount Eligibility (US)

Hi, I am a student at UMass Boston and I currently use Spotify Free. When I attempted to upgrade using the student discount I was told to provide proof that I am a student. One of the reccommended forms was a current schedule, so I submitted mine (it...

  • Casual Listener
  • Hi, I am a student at UMass Boston and I currently use Spotify Free.  When I attempted to upgrade using the student discount I was told to provide proof that I am a student.  One of the r...
  • cfagan
  • Casual Listener
  • 473 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 473 Views
  • 4 replies
  • 0 likes

Spotify Premium

Hi there I was offered free spotify premium for 30 days and when I went back into my phone app it only offered me 7 days. I would like to try it for 30 days not 7 but the 7 days is now already activated. Can someone help me get the 30 day trial?

  • Newbie
  • Hi there   I was offered free spotify premium for 30 days and when I went back into my phone app it only offered me 7 days. I would like to try it for 30 days not 7 but the 7 days is now alr...
  • kbrooksc
  • Community Legend
  • 370 Views
  • 5 replies
  • 0 likes
  • 370 Views
  • 5 replies
  • 0 likes