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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

83269 Views

9 replies

2 likes

Account
Login
  • 83269 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

659037 Views

13 replies

4 likes

Account
  • 659037 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

740731 Views

18 replies

29 likes

  • 740731 Views
  • 18 replies
  • 29 likes

progress?

So, the Spotify team is aware of the problem with upgrading. but my question is: is there any way we can know how much progress is being made, and about how long untill fixed?

Gig Goer

So, the Spotify team is aware of the problem with upgrading.   but my question is: is there any way we can know how much progress is being made, and about how long untill fixed?

427 Views

0 replies

0 likes

  • 427 Views
  • 0 replies
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10 hours limit

i have been on spotify for about a week and it says i have reached my 10 hour limit, and i thought that i had 6 months unlimited listening

Casual Listener

i have been on spotify for about a week and it says i have reached my 10 hour limit, and i thought that i had 6 months unlimited listening

Peter__

Community Legend

331 Views

2 replies

0 likes

  • 331 Views
  • 2 replies
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Problem resetting password

Just made a new account on spotify and it said that something went wrong. Then I try again and now my email and username is already in use. I use the password reset and get an email but when i click the link following message appears on spotify: Seem...

Casual Listener

Just made a new account on spotify and it said that something went wrong. Then I try again and now my email and username is already in use. I use the password reset and get an email but when i click ...

AntonRoth

Casual Listener

361 Views

2 replies

0 likes

  • 361 Views
  • 2 replies
  • 0 likes

Av misstag så blev mitt spotify avinstalerat

Undrar om ni kan finna mitt Spotify igen med all musik som fanns därGjorde ett misstag och Spotify blev av instalerat Hälsningarsvenda 75svendaneras@telia,com

Newbie

Undrar om ni kan finna mitt Spotify igen med all musik som fanns där Gjorde ett misstag och Spotify blev av instalerat   Hälsningar svenda 75 svendaneras@telia,com

Peter__

Community Legend

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Merge 2 accounts (or at least their playlists)

Hi, I have 2 accounts, one free and one premium. The problem is that all my playlists is on the free account. Can I merge them (or move my premium account duration to the free account) ?

Newbie

Hi, I have 2 accounts, one free and one premium. The problem is that all my playlists is on the free account. Can I merge them (or move my premium account duration to the free account) ?

Taylor

Community Legend

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Unable to access Premium on Android App

Hey guys,I signed up for a 30 day premium trial on my account. I cancelled the sub part because I wanted to try it before I actually subscribe. According to my account screen I'm active on Premium til 05/03. When I try to use the Android app though, ...

Newbie

Hey guys, I signed up for a 30 day premium trial on my account. I cancelled the sub part because I wanted to try it before I actually subscribe. According to my account screen I'm active on Premiu...

Taylor

Community Legend

824 Views

1 replies

0 likes

Android
Premium
Subscription
  • 824 Views
  • 1 replies
  • 0 likes

music im not listening to

My profile says I've been listening to hot sex sounds and I haven't. Its really embarrassing please take it off!

Newbie

My profile says I've been listening to hot sex sounds and I haven't. Its really embarrassing please take it off!

Taylor

Community Legend

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

I cannot quit my premium account

Hi Team, I'm from Germany and customer of the Telekom/T-Mobile.A week ago, I wanted to quit my account, so I followed this link:https://www.spotify.com/de/account/subscription/cancel/confirm/Then I was passed on to "SofortÜberweisung.de" to cancel th...

Casual Listener

Hi Team,   I'm from Germany and customer of the Telekom/T-Mobile. A week ago, I wanted to quit my account, so I followed this link: https://www.spotify.com/de/account/subscription/cancel/c...

ChrisNitsche

Casual Listener

525 Views

2 replies

0 likes

  • 525 Views
  • 2 replies
  • 0 likes

30-day trial - URGENT help request!

HiyaDone something rather stupid. I downloaded the app (iOS) 2 days ago, and was given a 48hr trial (expires at 3pm BST (British Summer Time) today - 03/04 (or, for any Americans reading this, 04/03)). I then went and registered for the free 30-day t...

Visitor

Hiya Done something rather stupid. I downloaded the app (iOS) 2 days ago, and was given a 48hr trial (expires at 3pm BST (British Summer Time) today - 03/04 (or, for any Americans reading this, 04...

Peter__

Community Legend

773 Views

1 replies

0 likes

  • 773 Views
  • 1 replies
  • 0 likes

Can't sign up for 30 day trial

I'm trying to sign up for the 30 day premium trial. I get to the page where I select payment method, click continue but then the same page just re-loads. Tried this on several different browsers and several different devices and for each of the 3 dif...

Newbie

I'm trying to sign up for the 30 day premium trial. I get to the page where I select payment method, click continue but then the same page just re-loads. Tried this on several different browsers and ...

Peter__

Community Legend

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Spotify are stealing money from me and I can't stop it!

For 6-months now I've been trying to cancel a Spotify account that I didn't think I'd ever setup. I once went part way through a setup process but never followed through and have hence never ever used the service. I have been unable to login or retri...

Newbie

For 6-months now I've been trying to cancel a Spotify account that I didn't think I'd ever setup.  I once went part way through a setup process but never followed through and have hence never ev...

truthtobetold

Newbie

3924 Views

19 replies

0 likes

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  • 19 replies
  • 0 likes

Charged for Spotify premium after I cancelled 30 trial early

My 30 day free tril of Spotfy premium runs out on the 4th of this month and so I cancelled the subscription on the 1st to avoid being charged fro next month. However checkng my online bank summary today I noticed I was chared for the next months subs...

Newbie

My 30 day free tril of Spotfy premium runs out on the 4th of this month and so I cancelled the subscription on the 1st to avoid being charged fro next month. However checkng my online bank summary to...

Taylor

Community Legend

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

Solved!! Problem with email when I'm trying to create a new account.

Hello,I'm trying to create a new account for my girlfriend, but both of her two email addresses are already in use. But at the same time these emails, when I'm trying to recover/reset the password associated to them, seem to be not in your database.I...

Casual Listener

Hello, I'm trying to create a new account for my girlfriend, but both of her two email addresses are already...

alex_e87

Casual Listener

599 Views

2 replies

0 likes

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  • 2 replies
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unable to make premium paymeny

Hi, I am tryin to select payment method for Premium and it does not accept any selection (Visa/Amex/PayPal), I keep getting the same screen where I should choose method

Casual Listener

Hi,   I am tryin to select payment method for Premium and it does not accept any selection (Visa/Amex/PayPal), I keep getting the same screen where I should choose method

DontaDeisel

Newbie

1008 Views

7 replies

0 likes

  • 1008 Views
  • 7 replies
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Solved!! Can't pay, link doesn't work

I'm am trying to pay with a giftcard for premium, but every time I click the send link it reopens the page I was already on. I've tried to see if I can get to the next page if I would pay with any of the other payment options, but I can't either. Als...

Casual Listener

I'm am trying to pay with a giftcard for premium, but every time I click the send link it reopens the page I was already on. I've tried to see if I can get to the next page if I would pay with any of...

Taylor

Community Legend

475 Views

1 replies

0 likes

  • 475 Views
  • 1 replies
  • 0 likes

Sound is clipping / distorted (Marina and the diamonds)

Hi All, Just bought Spotify Premium to try out the better quality to get from spotify by subscribing. By listening to "Marina and the Diamonds" i hear several numbers where the Bass tracks are clipping, distorted. Listen fx to this number : "Walley o...

Casual Listener

Hi All,   Just bought Spotify Premium to try out the better quality to get from spotify by subscribing.   By listening to "Marina and the Diamonds" i hear several numbers where the Bass...

mschellstede

Newbie

11404 Views

28 replies

0 likes

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  • 28 replies
  • 0 likes

New Spotify Home Page

For some reason, I now have a new Spotify home page that is challenging to say the least. Music downloads to playlists are more difficult and there are no icons to stop play , pause or anything else. Also, my music is not downloading to Facebook as y...

Newbie

For some reason, I now have a new Spotify home page that is challenging to say the least.  Music downloads to playlists are more difficult and there are no icons to stop play , pause or anything...

Taylor

Community Legend

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Privacy Settings

Hi!I have a question concerning privacy settings. I logged on using my facebook login, and i already managed that spotify will not post anything on facebook on my behalf. But however I also do not want anybody to see my playlists, ... and be able to ...

Casual Listener

Hi! I have a question concerning privacy settings. I logged on using my facebook login, and i already managed that spotify will not post anything on facebook on my behalf. But however I also do not ...

Taylor

Community Legend

664 Views

3 replies

0 likes

  • 664 Views
  • 3 replies
  • 0 likes

Just signed up and CAN NOT LOGIN IN

I do not want to sign in with my facebook account. I just signed up (twice actually) and neither accounts are able to login.I keep being told "Login Fail" and that my information which I know is right is wrong. I do not want to link FB account with s...

Newbie

I do not want to sign in with my facebook account. I just signed up (twice actually) and neither accounts are able to login. I keep being told "Login Fail" and that my information which I know is ri...

David

Spotify Legend

697 Views

3 replies

0 likes

  • 697 Views
  • 3 replies
  • 0 likes