Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1757 Views
  • 0 replies
  • 8 likes
  • Security
  • 1757 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 447868 Views
  • 970 replies
  • 108 likes
  • Account
  • 447868 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199460 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199460 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108585 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108585 Views
  • 72 replies
  • 11 likes

download from spotify to pc

Hi, is there any way to upgrade my account in order to have a feature to download some of my favorite songs to my pc?

  • Newbie
  •     Hi, is there any way to upgrade my account in order to have a feature to download some of my favorite songs to my pc?
  • Peter__
  • Community Legend
  • 574 Views
  • 1 replies
  • 0 likes
  • 574 Views
  • 1 replies
  • 0 likes

Solved!! Premium member - ipad won't allow on demand streaming

I can stream on my iPhone but not my ipad. I logged out and logged back in to no avail.

  • Casual Listener
  • I can stream on my iPhone but not my ipad. I logged out and logged back in to no avail.
  • Lucylu24
  • Newbie
  • 1445 Views
  • 6 replies
  • 0 likes
  • 1445 Views
  • 6 replies
  • 0 likes

Just bought premium, but it's not working!

Kinda frustrated, I just signed up for premium so that I could get my music on my iPhone, but I can't listen to anything, just says that I need to get premium to stream, but my account-info says that I have an active premium account already. What do ...

  • Newbie
  • Kinda frustrated, I just signed up for premium so that I could get my music on my iPhone, but I can't listen to anything, just says that I need to get premium to stream, but my account-info says that...
  • user-removed
  • Not applicable
  • 1063 Views
  • 16 replies
  • 0 likes
  • 1063 Views
  • 16 replies
  • 0 likes

Solved!! Why does my profile have my IP address and is that public?

In my forum account it shows my last used IP address.Is this made public information?If so, whyyyyyyyyyy?

  • Regular
  • In my forum account it shows my last used IP address. Is this made public information? If so, whyyyyyyyyyy?
  • foxmuel
  • Regular
  • 707 Views
  • 2 replies
  • 0 likes
  • 707 Views
  • 2 replies
  • 0 likes

Subscription doesn't work

Paying for Premium...can't download playlists on my android. Says "premium account required". Restated. Deleted app. Cleared cache. Logged out. Everything. Doesn't work. .....So you guys just like taking my money or what?

  • Casual Listener
  • Paying for Premium...can't download playlists on my android. Says "premium account required". Restated. Deleted app. Cleared cache. Logged out. Everything. Doesn't work.   .....So you guys j...
  • user-removed
  • Not applicable
  • 258 Views
  • 2 replies
  • 0 likes
  • 258 Views
  • 2 replies
  • 0 likes

spotify keeps saying I need a premium account but I have one.

When I try to play a song on my phone, spotify keeps saying I need a premium account, which I have. When I hit the "Get Premium" button and log in, it says I already have a premium account. But still I am unable to use it. Any help, this is how I get...

  • Casual Listener
  • When I try to play a song on my phone, spotify keeps saying I need a premium account, which I have. When I hit the "Get Premium" button and log in, it says I already have a premium account. But still...
  • arnoldg9815
  • Casual Listener
  • 1408 Views
  • 9 replies
  • 1 likes
  • 1408 Views
  • 9 replies
  • 1 likes

Paid for premium, logged in with username, still have ads

This is quite frustrating and I know that a lot of others have talked about this already but nothing I try seems to help. I've signed in with my username, not email, and when I go to my profile it says I have an active premium account. I've signed in...

  • Casual Listener
  • This is quite frustrating and I know that a lot of others have talked about this already but nothing I try seems to help. I've signed in with my username, not email, and when I go to my profile it sa...
  • user-removed
  • Not applicable
  • 319 Views
  • 3 replies
  • 0 likes
  • 319 Views
  • 3 replies
  • 0 likes

offline playlists

my offline playlists takes a very long time to download each song, what is causing this tohappen?

  • Music Fan
  • my offline playlists takes a very long time to download each song, what is causing this to happen?
  • AidanQ10
  • Music Fan
  • 556 Views
  • 4 replies
  • 0 likes
  • 556 Views
  • 4 replies
  • 0 likes

Premium not working

I just signed up and got a trial on spotify premium for 30 days, but when I log on there is no text saying premium next to spotify, and I still get ads, and when Im trying to listen to songs on my phone it says I'll need premium. On the account manag...

  • Casual Listener
  • I just signed up and got a trial on spotify premium for 30 days, but when I log on there is no text saying premium next to spotify, and I still get ads, and when Im trying to listen to songs on my ph...
  • user-removed
  • Not applicable
  • 781 Views
  • 14 replies
  • 0 likes
  • 781 Views
  • 14 replies
  • 0 likes

I have lost 1 year of Premium subscription.

Hi, I had my account though Facebook and all my lists and premium was registered on there but today they told me to link it to an spotify account since i had done all on my Facebook account i presumed they wanted me to be an official member of spotif...

  • Casual Listener
  • Hi, I had my account though Facebook and all my lists and premium was registered on there but today they told me to link it to an spotify account since i had done all on my Facebook account i presume...
  • Peter__
  • Community Legend
  • 355 Views
  • 3 replies
  • 0 likes
  • 355 Views
  • 3 replies
  • 0 likes

Just upgraded to premium and its not working AHHHHHHHHHHHHHHHHHHHH

Just upgraded to premium (today), however when opening Spotify on my laptop through facebook, I have 0 minutes left. Ihave re-installed spotify and rebooted the computer without any success., Very frustrating!!!!! AHHHHHHHHHHHHHHHH

  • Casual Listener
  • Just upgraded to premium (today), however when opening Spotify on my laptop through facebook, I have 0 minutes left. Ihave re-installed spotify and rebooted the computer without any success., Very fr...
  • user-removed
  • Not applicable
  • 1912 Views
  • 7 replies
  • 0 likes
  • 1912 Views
  • 7 replies
  • 0 likes

Premium account

I subscribe for a premium account and i can not log in in my iPad or iPhone.

  • Casual Listener
  • I subscribe for a premium account and i can not log in in my iPad or iPhone.
  • Peter__
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

song sharing

Hi, I am following a friend on spotify. When I clicked on his name in Spotify, I can see his recent activity. It says "X shared the song" then underneath I can see what song it is. Does it mean he shared the song with me? or that he shared the song w...

  • Newbie
  • Hi,   I am following a friend on spotify. When I clicked on his name in Spotify, I can see his recent activity. It says "X shared the song" then underneath I can see what song it is. Does it...
  • Peter__
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Charged twice

Hi, I've noticed several people have had this problem. I've just signed up to Premium and have been charged twice. Please can someone resolve this.Linzi

  • Casual Listener
  • Hi, I've noticed several people have had this problem. I've just signed up to Premium and have been charged twice. Please can someone resolve this. Linzi
  • Peter__
  • Community Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Solved!! Premium doesn't work!!

I just upgraded to Spotify Premium today. The problem is that it doesn't work. On my mobile-phone it just still says "The track is only available for Premium users." And YES, I have already tried the "clean reinstallation" several times but it just s...

  • Casual Listener
  •   I just upgraded to Spotify Premium today. The problem is that it doesn't work. On my mobile-phone it just still says "The track is only available for Premium users."   And YES, ...
  • Peter__
  • Community Legend
  • 4655 Views
  • 46 replies
  • 0 likes
  • 4655 Views
  • 46 replies
  • 0 likes

Where has my account gone?

I have an account that i love which i think has an account number 1121974459. It has over 1000 songs in it and loads of playlists. I use it for hours every day. HOWEVER today i have had no end of problems 1) I opened up spotify on my Samsung Galaxy N...

  • Casual Listener
  • I have an account that i love which i think has an account number 1121974459. It has over 1000 songs in it and loads of playlists. I use it for hours every day.   HOWEVER today i have h...
  • user-removed
  • Not applicable
  • 999 Views
  • 2 replies
  • 0 likes
  • 999 Views
  • 2 replies
  • 0 likes

Another spotify premium account not working

I signed up for the free 30 day premium trial today and cannot play starred tracks or playlists on my phone. I don't want to waste my free days. Please fix this problem!

  • Newbie
  • I signed up for the free 30 day premium trial today and cannot play starred tracks or playlists on my phone. I don't want to waste my free days. Please fix this problem!
  • jacob_tullis
  • Music Fan
  • 394 Views
  • 2 replies
  • 0 likes
  • 394 Views
  • 2 replies
  • 0 likes

I have 2 accounts and want to delete one

A few days ago I created an account linking it with Facebook, and today I logged out and entered again but it seems like I created a new one because I didn't follow anyone and they didn't follow me, so I started doing every step again. To my surprise...

  • Newbie
  • A few days ago I created an account linking it with Facebook, and today I logged out and entered again but it seems like I created a new one because I didn't follow anyone and they didn't follow me, ...
  • user-removed
  • Not applicable
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Won't recognize Premium

Hi There! I've bought Premium this evening. First it all worked fine until the music stopped and all that happens when i click on a new "grey" track on my Iphone i get the message : "Premium required". When i log in to spotify from my computer its ju...

  • Newbie
  • Hi There!  I've bought Premium this evening.  First it all worked fine until the music stopped and all that happens when i click on a new "grey" track on my Iphone i get the message :&nb...
  • user-removed
  • Not applicable
  • 334 Views
  • 2 replies
  • 1 likes
  • 334 Views
  • 2 replies
  • 1 likes

I have premium but can play my starred tracks

I have premium but my iphone app keeps telling me i need to upgrade when i try to play my starred tracks. HELP!!!!

  • Newbie
  • I have premium but my iphone app keeps telling me i need to upgrade when i try to play my starred tracks. HELP!!!!
  • user-removed
  • Not applicable
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes