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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8548 Views
  • 1 replies
  • 9 likes
  • Security
  • 8548 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 476204 Views
  • 978 replies
  • 111 likes
  • Account
  • 476204 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208240 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208240 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119386 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119386 Views
  • 72 replies
  • 12 likes

Can´t change method of payment

Hi, I am trying to change the card with which I make my monthly payments but it doesn´t work in either of the two search engines I have (Chrome and Mozilla Firefox). It says "something went wrong" etc etc. Please could somebody let me know how I can ...

  • Casual Listener
  • Hi,   I am trying to change the card with which I make my monthly payments but it doesn´t work in either of the two search engines I have (Chrome and Mozilla Firefox). It says "something went ...
  • HenriqueFont
  • Newbie
  • 1419 Views
  • 31 replies
  • 1 likes
  • 1419 Views
  • 31 replies
  • 1 likes

Can´t get past Spotify Terms and Conditions of Use... keep login out

When login in I get to the below page with an X in the top right corner. When hitting the X it logs out. How do I get past this? Spotify Terms and Conditions of Use Effective as from 18 December 2012 Introductions Changes to the Agreements Enjoying S...

  • Newbie
  • When login in I get to the below page with an X in the top right corner. When hitting the X it logs out. How do I get past this?     Spotify Terms and Conditions of Use Effective as...
  • Peter__
  • Community Legend
  • 1069 Views
  • 1 replies
  • 0 likes
  • 1069 Views
  • 1 replies
  • 0 likes

Credit Card Subscription Problem

I recently got a new debit card number and when i tried to change my number on Spotify it said my card was declined. I called my bank and I guess the problem is that Spotify was trying to charge $0.00 to my card which isn't allowed. How can i circumv...

  • Newbie
  • I recently got a new debit card number and when i tried to change my number on Spotify it said my card was declined.  I called my bank and I guess the problem is that Spotify was trying to charg...
  • Peter__
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Premium account misfunction

Even though I opened my account a couple weeks ago, today I converted my Free acount to Premium, to take advantage of the 30-day-free-trial, but when i open the iOS app, it says "48 hours remaining of your trial", and also in the webpage i get this m...

  • Newbie
  • Even though I opened my account a couple weeks ago, today I converted my Free acount to Premium, to take advantage of the 30-day-free-trial, but when i open the iOS app, it says "48 hours remaining o...
  • Peter__
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

My playlists are gone!

I opened Spotify when I got home from and noticed that all my playlists were gone. I checked my phone to see if it was just my computer but they were gone there aswell. I tried doing this but it didn't work, I also sent a message to the costumer serv...

  • Newbie
  • I opened Spotify when I got home from and noticed that all my playlists were gone. I checked my phone to see if it was just my computer but they were gone there aswell.   I tried doing this ...
  • Peter__
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Indie Radio Station "Tainted"

Hi, I was recently at a party where my spotify account was used as the music source for the night. Unfortunately a lot of spanish music and strange foreign music was listened to on the night and now my Indie Radio station is "tainted" with this music...

  • Newbie
  • Hi,   I was recently at a party where my spotify account was used as the music source for the night. Unfortunately a lot of spanish music and strange foreign music was listened to on the nig...
  • Peter__
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Solved!! My 2 year old son deleted all my playlist!!!!

My son has deleted all playlists in Spotify... And each time, we try to create a new one, he deletes it!!!!!! Please could you help me recovered our playlist? I succeed in copying names of lists (by doing a print screen on my computer just before ref...

  • Newbie
  • My son has deleted all playlists in Spotify... And each time, we try to create a new one, he deletes it!!!!!!  Please could you help me recovered our playlist? I succeed in copying names of ...
  • user-removed
  • Not applicable
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

Paid for premium but still a free user

I have reinstalled, relogged and rebooted etc but i'm still a free user. I want to have premium or else i will need my money back.

  • Regular
  • I have reinstalled, relogged and rebooted etc but i'm still a free user. I want to have premium or else i will need my money back.
  • donibejta
  • Regular
  • 713 Views
  • 13 replies
  • 0 likes
  • 713 Views
  • 13 replies
  • 0 likes

Solved!! Going from Spotify free to Premium

I just signed up for the Premium Spotify and when I go back to Spotify on my IPhone it says only premium members allowed and I can only use radio. I logged out and logged back in but it still says this. Is there some sort of wait for activation to ge...

  • Casual Listener
  • I just signed up for the Premium Spotify and when I go back to Spotify on my IPhone it says only premium members allowed and I can only use radio.  I logged out and logged back in but it still s...
  • user-removed
  • Not applicable
  • 335 Views
  • 3 replies
  • 0 likes
  • 335 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Premium 30 days trial

Hello! I received an email from Spotify "Get another 30 days for free" When I click on the "get 30 days free" button, it brings me to a page that says Subscription status You have an active Spotify Premium subscription. Your subscription will automat...

  • Casual Listener
  • Hello!   I received an email from Spotify "Get another 30 days for free"   When I click on the "get 30 days free" button, it brings me to a page that says   Subscription st...
  • wallflowergrace
  • Casual Listener
  • 894 Views
  • 5 replies
  • 0 likes
  • 894 Views
  • 5 replies
  • 0 likes

Accuracy with Artists' names.

Spotify should be more accurate in knowing Artists' names and not get confused distinguishing artists' names with each other. For example, the christian artist: The Ambassador is mixed up with the reggae artist the ambassador. Two different music sty...

  • Casual Listener
  • Spotify should be more accurate in knowing Artists' names and not get confused distinguishing artists' names with each other. For example, the christian artist: The Ambassador is mixed up with the re...
  • Peter__
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

account dissabled

I have a premium account throug my mobile provider, but when i try to log in its says that my account is disabled. I have contacted them and there is nothing wrong with the payment, i have sent you a mail but no answer. Luckely I had this old account...

  • Regular
  • I have a premium account throug my mobile provider, but when i try to log in its says that my account is disabled. I have contacted them and there is nothing wrong with the payment, i have sent you a...
  • johndrmg
  • Regular
  • 505 Views
  • 11 replies
  • 0 likes
  • 505 Views
  • 11 replies
  • 0 likes

Account features and playlists disappeared

Hello, Yesterday my playslists and general account settings disappeared. I'm suddently no longer an "Unlimited" user, and have a free account instead. I havent done any changes myself or haven't changed my account setting either. I please need some h...

  • Newbie
  • Hello,   Yesterday my playslists and general account settings disappeared. I'm suddently no longer an "Unlimited" user, and have a free account instead. I havent done any changes myself or h...
  • Peter__
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Account swiped for information

I recently accidentally connected my dads iphone to facebook using my facebook user, now all of my playlists and subscribers have been deleted, is there any way to get them back again?

  • Newbie
  • I recently accidentally connected my dads iphone to facebook using my facebook user, now all of my playlists and subscribers have been deleted, is there any way to get them back again?
  • Peter__
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Solved!! Delete my account

I accidental made an account through facebook and i do not want it. I sent two emails through contact us but I get the same automated email in response. I don't understand why this is so complicated, but can someone please tell me how to delete my ac...

  • Visitor
  • I accidental made an account through facebook and i do not want it. I sent two emails through contact us but I get the same automated email in response. I don't understand why this is so complicated,...
  • Peter__
  • Community Legend
  • 551 Views
  • 4 replies
  • 0 likes
  • 551 Views
  • 4 replies
  • 0 likes

reset

Spotify

  • Casual Listener
  • Spotify
  • Peter__
  • Community Legend
  • 160 Views
  • 2 replies
  • 0 likes
  • 160 Views
  • 2 replies
  • 0 likes

Solved!! can't start or re-install spotify on my macbook air

hey, got a problem, was listening to music and all of a sudden spotify closed and now i cannot open it again. i deleted it and tried to re-install it but that is not possible anymore... can any1 help me, pleaaase? NEED MY MUSIC

  • Casual Listener
  • hey,   got a problem, was listening to music and all of a sudden spotify closed and now i cannot open it again. i deleted it and tried to re-install it but that is not possible anymore... ca...
  • pixelschatten
  • Casual Listener
  • 573 Views
  • 1 replies
  • 0 likes
  • 573 Views
  • 1 replies
  • 0 likes

Solved!! Wrong facebook account connected to my unlimited subscription account

Hi, my friends facebook account is somehow connected to my unlimited account and need it disconnecting from it, how is this done thanks???

  • Casual Listener
  • Hi, my friends facebook account is somehow connected to my unlimited account and need it disconnecting from it, how is this done thanks???  
  • magnumwhite1
  • Casual Listener
  • 256 Views
  • 2 replies
  • 0 likes
  • 256 Views
  • 2 replies
  • 0 likes

account deleted

My account at toobam@umd.edu was deleted with no notice and all the playlists I spent hours putting together. i think it might have been an error because my mom's bank card was getting charged 3 times from spotify per month and she called to disable ...

  • Newbie
  • My account at toobam@umd.edu was deleted with no notice and all the playlists I spent hours putting together. i think it might have been an error because my mom's bank card was getting charged 3 time...
  • Peter__
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

I have been charged twice for a subscription but have had 0 days of premium service

The title says it all. I tried to upgrade to premium over a month ago and the interface on my GS2 was giving me errors and saying that my payment could not be completed. My bank account says otherwise. I have been charged twice for ABSOLUTELY NOTHING...

  • Casual Listener
  • The title says it all. I tried to upgrade to premium over a month ago and the interface on my GS2 was giving me errors and saying that my payment could not be completed. My bank account says otherwis...
  • Peter__
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes