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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421059 Views
  • 965 replies
  • 108 likes
  • Account
  • 421059 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186350 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186350 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103420 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103420 Views
  • 69 replies
  • 10 likes

Solved!! Spotify charging me twice on TWO separate days

Every 26th on each month Spotify renews my account. But going through my statement I realised spotify is charging also on the 18th of every month! What is going on? I pay through paypal and the 26th of each month the payment is correct when I compare...

  • Visitor
  • Every 26th on each month Spotify renews my account. But going through my statement I realised spotify is charging also on the 18th of every month! What is going on?   I pay through paypal and ...
  • user-removed
  • Not applicable
  • 1544 Views
  • 3 replies
  • 0 likes
  • 1544 Views
  • 3 replies
  • 0 likes

latest verision spotify?

I had someting going not ok. I am wondering abouth if I have latest verision ofspotify? Could I have a new upgrade one?I love spotify Tore Eivinn Markhuste-mark@online.nomusictorunlimited

  • Music Fan
  • I had  someting going not ok. I am wondering abouth if I have latest verision of spotify?   Could I have a new upgrade one? I love spotify   Tore Eivinn Markhus te-mark@onl...
  • Peter__
  • Community Legend
  • 334 Views
  • 4 replies
  • 0 likes
  • 334 Views
  • 4 replies
  • 0 likes

Zip Code Ireland

Hello, I'm trying to sign up but i keep being asked for a zip code which dont exist in ireland, i've tried random letters and numbers and things but nothings working... help Thank you

  • Casual Listener
  • Hello, I'm trying to sign up but i keep being asked for a zip code which dont exist in ireland, i've tried random letters and numbers and things but nothings working... help   Thank you
  • donalhanks
  • Casual Listener
  • 1341 Views
  • 3 replies
  • 0 likes
  • 1341 Views
  • 3 replies
  • 0 likes

another case of disappearing playlists

Another person whose playlists have all disappeared. I've finally managed to get the support form page to load, rather than give me a timeout error, and contacted Spotify. I then get an email saying I have a private message, but cannot view it until ...

  • Visitor
  • Another person whose playlists have all disappeared.    I've finally managed to get the support form page to load, rather than give me a timeout error, and contacted Spotify. I then get a...
  • Taylor
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Multiple Issues

I am having issues with my spotify service. First and foremost, it's ridiculous that there is not a provided customer service number, particularly for premium members. For a pay-for "premium" service, a target response of 24 hours to a generic email ...

  • Casual Listener
  • I am having issues with my spotify service. First and foremost, it's ridiculous that there is not a provided customer service number, particularly for premium members. For a pay-for "premium" service...
  • Rondo
  • Casual Listener
  • 275 Views
  • 2 replies
  • 0 likes
  • 275 Views
  • 2 replies
  • 0 likes

Can't update payment method

I'm trying to upgrade my account by changing my payment method. When I click on "Change payment method or card details" I get 502 Bad Gatewaynginx

  • Casual Listener
  • I'm trying to upgrade my account by changing my payment method. When I click on "Change payment method or card details" I get   502 Bad Gateway nginx
  • Taylor
  • Community Legend
  • 1011 Views
  • 8 replies
  • 1 likes
  • 1011 Views
  • 8 replies
  • 1 likes

Problem with card.

So today I decided to buy myself a new gift card *Mind you, which was less than 2 hours ago*, I have been using spotify since end october, always bought one of those cards where you could pick from download 10 songs, spotify unlimited or premium for ...

  • Music Fan
  • So today I decided to buy myself a new gift card *Mind you, which was less than 2 hours ago*, I have been using spotify since end october, always bought one of those cards where you could pick from d...
  • Bridgeyxox
  • Music Fan
  • 294 Views
  • 5 replies
  • 0 likes
  • 294 Views
  • 5 replies
  • 0 likes

Canceling Spotify Account

Hey, I signed up a few weeks ago for the free trial. Spotify did not ask me for any payment methods. I've read a few comments about how after 30 days you have to pay for Spotify, and I would like to make sure that I will not have to do this. If I do,...

  • Newbie
  • Hey,         I signed up a few weeks ago for the free trial. Spotify did not ask me for any payment methods. I've read a few comments about how after 30 days ...
  • Peter__
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Help with iphone 5 application

hello, I beleive I am a premium user, yet I cannot access songs on my iphone 5, I am logged in using my email. Can you please help, I rarely use the radio and prefer to selet individual tracks from selected artists. Thanks!

  • Regular
  • hello, I beleive I am a premium user, yet I cannot access songs on my iphone 5, I am logged in using my email. Can you please help, I rarely use the radio and prefer to selet individual tracks from s...
  • Peter__
  • Community Legend
  • 285 Views
  • 7 replies
  • 0 likes
  • 285 Views
  • 7 replies
  • 0 likes

Spotify Staff please help

Hello, I am uncertain if I am still a spotify premium user, I had accidently started two accounts on the same credit card, I requested an account cancelation, I am now uncertain if both accounts were cancled or just one, could you please let me know ...

  • Regular
  • Hello, I am uncertain if I am still a spotify premium user, I had accidently started two accounts on the same credit card, I requested an account cancelation, I am now uncertain if both accounts were...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Please delete my premium account (or unlink me from Facebook)

Dear Spotify team, I deleted my Facebook one week ago and will not use it again. Unfortunately I created my spotify account over facebook(was not thinking about the consequences).I am a premium user and want to cancel my abo as soon as possible as yo...

  • Newbie
  • Dear Spotify team,   I deleted my Facebook one week ago and will not use it again. Unfortunately I created my spotify account over facebook(was not thinking about the consequences). I am a pr...
  • Peter__
  • Community Legend
  • 772 Views
  • 3 replies
  • 0 likes
  • 772 Views
  • 3 replies
  • 0 likes

Payment problem, card expired.

Got a message that my card was about to expire. I therefore followed the instructions to enter my new one. Did not work (as many before me has reported).Triple checked everything you say should be checked, e.g card is registered for e commerce and su...

  • Casual Listener
  • Got a message that my card was about to expire. I therefore followed the instructions to enter my new one. Did not work (as many before me has reported). Triple checked everything you say should be ...
  • Liam
  • Community Legend
  • 350 Views
  • 3 replies
  • 0 likes
  • 350 Views
  • 3 replies
  • 0 likes

I requested the trial period, why am I being charged?

Hi, I wanted to use the trial period of 30 days, but charged me € 9.99. What I wanted is to use the trial period and then spend a premium. I can do?.

  • Newbie
  • Hi, I wanted to use the trial period of 30 days, but charged me € 9.99. What I wanted is to use the trial period and then spend a premium. I can do?.
  • Liam
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

recover deleted playlist on mobile

So I recently read a thread about recovering deleted playlists. Unfortunately, the solution involved using some sort of recovery program on a desktop and I don't believe my phone is capable of that. The playlist was made on my phone and included most...

  • Newbie
  • So I recently read a thread about recovering deleted playlists. Unfortunately, the solution involved using some sort of recovery program on a desktop and I don't believe my phone is capable of that. ...
  • Taylor
  • Community Legend
  • 4163 Views
  • 1 replies
  • 0 likes
  • Playlists recovery mobile
  • 4163 Views
  • 1 replies
  • 0 likes

help need no one will respond

I have addressed this issue for two weeks now. It has gotten much worse. I can not modify my spotify on FB it gives me a whitelist error message.. I can not make any privacy changes on FB to Spotify they will not allow me. NOW I CAN NOT LOAD SPOTIUFY...

  • Visitor
  • I have addressed this issue for two weeks now. It has gotten much worse. I can not modify my spotify on FB it gives me a whitelist error message.. I can not make any privacy changes on FB to Spotify ...
  • Taylor
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Solved!! Premium code not working

I bought my card for 10 dollars on 3/25/13 t target and when I got home, I tried entering the code so many times and I looked at it correctly too. I entered the one on my receipt and the card. I even deleted and reinstalled my spotify on my iPod. The...

  • Casual Listener
  • I bought my card for 10 dollars on 3/25/13 t target and when I got home, I tried entering the code so many times and I looked at it correctly too. I entered the one on my receipt and the card. I even...
  • thegreatmulie
  • Casual Listener
  • 598 Views
  • 3 replies
  • 0 likes
  • 598 Views
  • 3 replies
  • 0 likes

Premium Not Working

Hi fine folks of Spotify, My premium account is not working after I logged in with my iPhone 4. I have paid for the premium account and would love for it to be fixed so I can use it on my iPhone, MacBook, and iPad. Thanks!

  • Newbie
  • Hi fine folks of Spotify,    My premium account is not working after I logged in with my iPhone 4.  I have paid for the premium account and would love for it to be fixed so I can u...
  • matt54
  • Casual Listener
  • 784 Views
  • 10 replies
  • 1 likes
  • 784 Views
  • 10 replies
  • 1 likes

My playlists went missing

I was in the middle of listening to music off spotify last friday and all of a sudden spotify shut down and when i cam back on a few minutes later all my playlists were gone as if i had just created a new account. Not sure what happened...any help is...

  • Newbie
  • I was in the middle of listening to music off spotify last friday and all of a sudden spotify shut down and when i cam back on a few minutes later all my playlists were gone as if i had just created ...
  • Peter__
  • Community Legend
  • 273 Views
  • 4 replies
  • 0 likes
  • 273 Views
  • 4 replies
  • 0 likes

Wrong name, my facebook?

Hi A familymember of mine had accidentally connected his facebook to my Spotify account. Easy enough I disconnected his account and logged in with my facebook instead.My profile pictre showes up but it still says his name in the top right corner, Is ...

  • Casual Listener
  • Hi   A familymember of mine had accidentally connected his facebook to my Spotify account. Easy enough I disconnected his account and logged in with my facebook instead. My profile pictre sho...
  • Jolinez
  • Casual Listener
  • 527 Views
  • 3 replies
  • 0 likes
  • 527 Views
  • 3 replies
  • 0 likes

Need to Link my FB account to my Premium Spotify Account

I have a Spotify Premium account. I got this account not by using Facebook to log in but I did a full sign up. It seems my Facebook is linked to another spotify account I created sometime ago (a free one) that I haven't used. What I would like is my ...

  • Regular
  • I have a Spotify Premium account. I got this account not by using Facebook to log in but I did a full sign up. It seems my Facebook is linked to another spotify account I created sometime ago (a free...
  • Taylor
  • Community Legend
  • 2852 Views
  • 5 replies
  • 0 likes
  • 2852 Views
  • 5 replies
  • 0 likes