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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80593 Views

9 replies

2 likes

Account
Login
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  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654553 Views

13 replies

4 likes

Account
  • 654553 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735103 Views

18 replies

29 likes

  • 735103 Views
  • 18 replies
  • 29 likes

Spotify Premium not working on my phone?

I just signed up for spotfiy premium and it is not working on my Iphone. i tried logging in then logging out and its still not working. What do i do? I didnt pay for it to not have it on my Iphone.

Newbie

I just signed up for spotfiy premium and it is not working on my Iphone. i tried logging in then logging out and its still not working. What do i do? I didnt pay for it to not have it on my Iphone.&n...

Peter__

Community Legend

886 Views

1 replies

0 likes

  • 886 Views
  • 1 replies
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Valentines help! I deleted my playlist

What it be possible to get a playlist restored I just deleted it an hour or so ago on accident and realized it's gone please help!

Casual Listener

What it be possible to get a playlist restored I just deleted it an hour or so ago on accident and realized it's gone please help!

Sam

Spotify

294 Views

2 replies

0 likes

  • 294 Views
  • 2 replies
  • 0 likes

changing premium account to students account

HELP ! i have a spotify premium account but I've recently become a student. I have an NUS card but how can I apply the student discount to my existing account ?

Casual Listener

HELP ! i have a spotify premium account but I've recently become a student.   I have an NUS card but how can I apply the student discount to my existing account ?    

FAtia

Newbie

228835 Views

72 replies

2 likes

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  • 72 replies
  • 2 likes

Cya

I can listen to music again within 7days.Whoever came up with that sentence must have never said it out loud & realised how silly it sounds. I made 6 new accounts just to get 6 months of unilmited music. Why? Why do u force people to make a new e-mai...

Casual Listener

I can listen to music again within 7days. Whoever came up with that sentence must have never said it out loud & realised how silly it sounds. I made 6 new accounts just to get 6 months of unil...

Gihipoxu

Casual Listener

372 Views

6 replies

0 likes

  • 372 Views
  • 6 replies
  • 0 likes

Premium account gone

I accidently disconnected from Facebook and now that I have reconnected it has a new trial account and not my premium account with saved playlists. How do I fix this?

Visitor

I accidently disconnected from Facebook and now that I have reconnected it has a new trial account and not my premium account with saved playlists.  How do I fix this?  

Sam

Spotify

373 Views

5 replies

0 likes

  • 373 Views
  • 5 replies
  • 0 likes

Spotify Premium gift leads to massive email spamming

Hello, I'm hoping someone can help. My wife bought me a one month premium subscription to Spotify yesterday. So far, so good! However, I am now getting emails sent to my email account every minute to 2 minutes saying "You've received a Spotify gift c...

Casual Listener

Hello,   I'm hoping someone can help. My wife bought me a one month premium subscription to Spotify yesterday. So far, so good!   However, I am now getting emails sent to my email a...

Sam

Spotify

797 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Feedback

Okay the title wasn't serious. So I made an account and joined the premium trial and absolutely love this. It's brilliant, convenient, and a pleasure to use. But I won't be staying to pay £9.99 when the service in the States is less then £6.50. Thoug...

Newbie

Okay the title wasn't serious.       So I made an account and joined the premium trial and absolutely love this. It's brilliant, convenient, and a pleasure to use.   B...

Sam

Spotify

701 Views

6 replies

0 likes

  • 701 Views
  • 6 replies
  • 0 likes

Arron,s Playlist

Hi, can you please try and recover my playlist the name of it is "Arron,s playlist" much appreciated. CheersAb

Casual Listener

Hi, can you please try and recover my playlist 😱the name of it is "Arron,s playlist" much appreciated. Cheers Ab 😄

Peter__

Community Legend

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

my bank card details changed ive entered new details but still cant use spotify

Im on premium but its as though its going to wait until its taken next months payments before I can use spotify.i want to use it NOW what can I do?

Newbie

Im on premium but its as though its going to wait until its taken next months payments before I can use spotify.i want to use it NOW what can I do?

Liam

Community Legend

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
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account appears to be stolen

hello. As i logged on to spotify on my computer i saw a banner saying the following "This Action is not possible in offline mode. Please turn off offline mode and try again" I check and saw that i was logged on, and decided to check out my account. I...

Casual Listener

hello. As i logged on to spotify on my computer i saw a banner saying the following "This Action is not possible in offline mode. Please turn off offline mode and try again" I check and saw that i wa...

Sam

Spotify

769 Views

13 replies

0 likes

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  • 13 replies
  • 0 likes

AGAIN ..I CAN NOT GET THE TECH DEPT TO READ MY EMAILS

THIS CSR HAS SENT ME OVER FOUR EMAILS SAYING MY ACCOUNT HAS BEEN TRANSFERRED OVER TO A BOGUS PROFILE ... SHE ALSO SAY MY PLAYLISTS HAVE BEEN MOVED OVER ..THEY HAVE NOT ... MY PREMIUM STATUS HAS NOT BEEN TRANSFERED OVER EITHER ..AS SHE ALSO SAY HAS BE...

Visitor

THIS CSR HAS SENT ME OVER FOUR EMAILS SAYING MY ACCOUNT HAS BEEN TRANSFERRED OVER TO A BOGUS PROFILE ...   SHE ALSO SAY MY PLAYLISTS HAVE BEEN MOVED OVER ..THEY HAVE NOT ...   MY PR...

Liam

Community Legend

203 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Time limit after 6 months

Hello. After searching a lot for this info, i´m still not clarified. Only in the UK site I can get to this FAQ -> http://support.spotify.com/uk/learn-more/faq/#/article/How-much-music-can-be-played-using-Spotify-Free/ In the PT site the FAQ does not ...

Newbie

Hello.   After searching a lot for this info, i´m still not clarified.   Only in the UK site I can get to this FAQ -> http://support.spotify.com/uk/learn-more/faq/#/article/...

Sam

Spotify

758 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Cancelled subscription last month and still being charged this month

I had the premium spotify but didnt care much for it. Cancelled subscription last month and im still being charged this month. Any help please?

Newbie

I had the premium spotify but didnt care much for it. Cancelled subscription last month and im still being charged this month. Any help please?

Liam

Community Legend

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Still subscribed for the free trial?

Hi,Someone else is trying to refill my premium, but it seems it won't work. They've got oxygen spotify id number and my email address, but apparently there's a problem because I've used the free trial before. It expired weeks ago, but if I understand...

Newbie

Hi, Someone else is trying to refill my premium, but it seems it won't work. They've got oxygen spotify id number and my email address, but apparently there's a problem because I've used the free ...

Peter__

Community Legend

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled Subscription, Getting Charged on another card?

I was using Spotify Premium linked to my facebook account at one point. I was paying for this with my credit card. I cancelled it recently but have been getting charged with my debit card. I'm not sure if I'm somehow paying for two accounts or what. ...

Visitor

I was using Spotify Premium linked to my facebook account at one point. I was paying for this with my credit card. I cancelled it recently but have been getting charged with my debit card. I'm not su...

Peter__

Community Legend

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

I barely made my spotify and it wont let me listen to my new music?

i went on my new spotify and i clicked shuffle and it said that you can only listen to free music on premium spotify. And i have 48 hours left on my trial ? i dont understand. I tried logging out and logging back in. And it wont work. i need help ple...

Newbie

i went on my new spotify and i clicked shuffle and it said that you can only listen to free music on premium spotify. And i have 48 hours left on my trial ? i dont understand. I tried logging out and...

Peter__

Community Legend

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

Using spotify outside the us

Ok, so I know that after 14 days outside the US I won't be able to use spotify anymore. I'm staying in south America for 5 months, so I want to know if: 1. Can I get a 30 day free trial for the premium account whilst on South America and with a South...

Casual Listener

Ok, so I know that after 14 days outside the US I won't be able to use spotify anymore. I'm staying in south America for 5 months, so I want to know if: 1. Can I get a 30 day free trial for the pre...

Gruuvemeister

Newbie

2312 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

two mobile phones

hello i have two iphones, if i subscrive to premium what to i get? Can i have acess to my acount in both mobile phones? Thanks

Casual Listener

hello i have two iphones, if i subscrive to premium what to i get? Can i have acess to my acount in both mobile phones? Thanks 

Jamie

Spotify Legend

1902 Views

11 replies

1 likes

  • 1902 Views
  • 11 replies
  • 1 likes