Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I have been stuck in offline mode for about 6 months now, I have tried re installing and logging in with a different account, yet it is still stuck in offline mode. I am so furious!
I want to purchase a track, I click the arrow button and enter my VISA info and buy a download. I get a confimation message saying I have purchased a download. I also receive confirmation email about my purchase.Tried it a few times now but its no us...
I am a long time user of Spotify, and today I noticed something that has me seriously considering closing my account. I noticed that spotify has started sharing what I listen to on Facebook, I have never linked spotify to my facebook knowingly and ne...
I have noticed some activity recently where my Facebook account tells me and everyone on Facebook that i listened to some music that Ivé never heard about, before I today saw on Spotify.com that via their Twitter account were actually promoting two o...
Hi, From Spotify disappeared all albums and tracks from Boysnoize records. What is going on? Examples: Boys Noize – Power Shadow Dancer – Second City
So this is the second time I've posted here asking for help with this issue. I want to link my Spotify to Facebook. Again, I want to LINK my Spotify account to Facebook. Not unlink, I want to LINK. Help please?
I recently downloaded Spotify on my computer and phone. After downloading the app on my phone it said I had 48 hours of free Premium subscription automatically. Then I found the option online for the 30 day free trial subscription of Premium. I signe...
Hello Spotify! Please give us the ability to "grey-out" songs on subscribed playlists when we don't want to keep listening to those songs. I love my subscribed playlists, but I don't like all of the songs. Thanks!
I changed payment options and now the app says I'm not premium. Still lists all my playlists though.
I just deactivated my FB, then later opened Spotify. FB send me an email saying my FB was reactivated because Spotify logged in. Now I know Spotify has started allowing people to signup with a FB account. So is there a way to just unhitch my FB accou...
I have spotify for a year now on my PC. I recently got a new phone and tried to use the spotify app. It would not take my password. I tried to reset my password. It said that it was reset. Now I can't log into the phone or my PC. I have tried to rese...
Varför har jag reklam trots att jag betalar?
Tried Premium for a month-long free trial, which was set to auto renew on 9-4-2012. I canceled it and got the confirmation page (but no email?) on 9-2-12. I am now being charged $9.99 and my subscription still shows up as Premium with a renew date of...
I am sorry to be a massive pedant! But Battles C/B EP is completely mislabelled, I think all the tracks are jumbled. Here is the spotify URI Battles – EP C/B EP I know it's a really lame complaint but it is irritating me!
Hi All, I had the 'Dark Knight Rises' on a playlist for the last few weeks, and suddenly yesterday it disappeared. I can't find the album now either in Spotify. Has it suddenly been made unavailable in New Zealand? Thanks for any info. Toby.
ok customer service answered my initial rants quite swiftly. thanks!
I am thinking about getting a Premium account, but I was wondering, if I ever decide to get rid of it, will I lose all the music on my phone or computer.
Hi. Can someone in billing support help me, please? I am a Premium subscriber. I just moved from the UK to the US and I need to change my billing to a US account. It's really important that my acount be billed in dollars in order to avoid paying the ...
Dear Spotify Today I went Premium, but now I got 3 emails all the same about my Payment details. How do I know that Spotify charge only 1 instead of 3x premium? Because all the 3 emails has a different Bestellings-ID (Ordering ID) My accountnumber is...
Hi, I have a UK Spotify Premium account but now live in Canada. No problems accessing all my playlists and music but unable to access some of my favourite apps, We are Hunted, Pitchfork and Matador for example. Are these not available in Canada? I th...