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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80599 Views

9 replies

2 likes

Account
Login
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Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654562 Views

13 replies

4 likes

Account
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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735124 Views

18 replies

29 likes

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Where is the e-card?

I purchased an e-card for a friend but neither I nor he has received a confirmation email. Furthermore, my credit card has already been charged. What's going on?! I used the contact form and the case # is 00212410. Any help or insight about this issu...

Newbie

I purchased an e-card for a friend but neither I nor he has received a confirmation email. Furthermore, my credit card has already been charged. What's going on?! I used the contact form and the case...

Sam

Spotify

451 Views

1 replies

0 likes

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  • 1 replies
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Payement by years

Is possible to do the subscription payment by years instead by months ?

Newbie

Is possible to do the  subscription payment   by years   instead by months ?

Stupify

Community Legend

583 Views

2 replies

0 likes

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End subscription now, how? (In order to upgrade via phone operator)

Case, I've got spotify unlimited, and i've canceled the subscription which ends next week. I got a new deal with my phone operator which includes spotify premium, I cannot upgrade my spotify account untill my previous subscription ends, I cannot use ...

Newbie

Case, I've got spotify unlimited, and i've canceled the subscription which ends next week. I got a new deal with my phone operator which includes spotify premium, I cannot upgrade my spotify accoun...

381 Views

0 replies

0 likes

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Charged for service but no subscripton

I was charged on August 6th for a premium subscription, 9.99 USD. My account shows no premium subscription and there was no record of it in my account history. How can this problem be solved? I have bank records to prove I've paid 3 months running. A...

Visitor

I was charged on August 6th for a premium subscription, 9.99 USD. My account shows no premium subscription and there was no record of it in my account history. How can this problem be solved? I have ...

208 Views

0 replies

0 likes

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Credit Card Expiry Notice When Profile Shows It Isn't

Hello A few days ago when I start Spotify I get the banner along the top saying my credit card is about to expire but I have already updated the account with my renewed card details and when I go into my profile it shows my one current card with the ...

Casual Listener

Hello  🙂   A few days ago when I start Spotify I get the banner along the top saying my credit card is about to expire but I have already updated the account with my renewed card detai...

Ricardoroberto

Casual Listener

745 Views

3 replies

0 likes

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Premium w/o credicard, paypal? - Belgium

Where can I buy spotify premium codes in Belgium. I can't buy them from the webstore as I don't like using paypal and I have no creditcard.

Regular

Where can I buy spotify premium codes in Belgium. I can't buy them from the webstore as I don't like using paypal and I have no creditcard. 

meahtenoha

Spotify

807 Views

3 replies

0 likes

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When i log me in on spotify, i get the playlists and information from another account?

When I log in on spotify, I get the playlists of one of my friends and his name on my account. When he logs in, he has my playlists. And when we are separately logged in, we both get the same message that spotify is online somewhere else?

Newbie

When I log in on spotify, I get the playlists of one of my friends and his name on my account. When he logs in, he has my playlists. And when we are separately logged in, we both get the same message...

David

Spotify Legend

397 Views

1 replies

0 likes

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  • 1 replies
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Spotify premium

hello. Why can´t i get spotify premium? It says that is is no founds on my bank but it is. is it my card that doesent work? please help

Newbie

hello. Why can´t i get spotify premium? It says that is is no founds on my bank but it is. is it my card that doesent work? please help

neo-x

Community Legend

428 Views

2 replies

0 likes

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account issue

I pay £4.99 on a monthly basis but my account profile states I am a Spotify Free user......can you tell me what to do

Newbie

I pay £4.99 on  a monthly basis but my account profile states I am a Spotify Free user......can you tell me what to do

meahtenoha

Spotify

308 Views

1 replies

0 likes

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Reset spotify

Please reset my account, i would greatly appreciate it. If there is a way to reset from within the app could someone please inform me

Newbie

Please reset my account, i would greatly appreciate it.    If there is a way to reset from within the app could someone please inform me

David

Spotify Legend

414 Views

1 replies

0 likes

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  • 1 replies
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Is Spotify using my spotify account for commercials?

I have noticed some activity recently where my Facebook account tells me and everyone on Facebook that i listened to some music that Ivé never heard about, before I today saw on Spotify.com that via their Twitter account were actually promoting two o...

Newbie

I have noticed some activity recently where my Facebook account tells me and everyone on Facebook that i listened to some music that Ivé never heard about, before I today saw on Spotify.com that via ...

Stupify

Community Legend

416 Views

3 replies

0 likes

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  • 3 replies
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Absolutely disgusting. Please cancel my account and/or contact me so I can do so myself..

Let me first start off by stating I think this is a great application. However, I have to firmly put my foot down on how tied up to Facebook this is. I am sure it was a very lucritive business plan, but for people who wish to remain anonymous or in m...

Casual Listener

Let me first start off by stating I think this is a great application. However, I have to firmly put my foot down on how tied up to Facebook this is. I am sure it was a very lucritive business plan, ...

drmorrison

Newbie

976 Views

5 replies

3 likes

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Reset my spotify.

Can you reset my account please? I accidentally forgot to make a playlist when I first installed the app on my IPhone. The free trial ended so now I'm stuck with just the radio. Can you reset my account so I can make some playlists? If it's not possi...

Newbie

Can you reset my account please? I accidentally forgot to make a playlist when I first installed the app on my IPhone. The free trial ended so now I'm stuck with just the radio. Can you reset my...

464 Views

0 replies

0 likes

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Please help, accidentally deleted playlist!

I accidentally Deleted my favorite playlist! PLEASE spotify please help me! :(:( It was called "ALLT"

Casual Listener

I accidentally Deleted my favorite playlist!  PLEASE spotify please help me! :(:(  It was called "ALLT"

206 Views

0 replies

0 likes

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primary account email change

i wanted to change my primary email on spotify to a different email. so i changed my primary email on facebook and spotify hasnt changed its primary email. what do i need to do?

Newbie

i wanted to change my primary email on spotify to a different email. so i changed my primary email on facebook and spotify hasnt changed its primary email. what do i need to do?

317 Views

0 replies

0 likes

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premium

Hi! Yesterday I upgrated from unlimited to premium and its says on my account that its premium...but when I go on my spotify there is not offline mode??Could you please help or explain it to me?thank you.

Regular

Hi! Yesterday I upgrated from unlimited to premium and its says on my account that its premium...but when I go on my spotify there is not offline mode??Could you please help or explain it to me?thank...

Sam

Spotify

636 Views

8 replies

0 likes

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Solved!! I have unlimited, want premium.

I was just wondering what would happen if I purchased 3 months of spotify premium, when I currently have 4 months of unlimited left? I had premium before, to have music on my phone, but my phone couldn't handle it very well, so when I changed to spot...

Casual Listener

I was just wondering what would happen if I purchased 3 months of spotify premium, when I currently have 4 months of unlimited left? I had premium before, to have music on my phone, but my phone coul...

AnonymousUser

Casual Listener

584 Views

2 replies

0 likes

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Deleted playlist

I have deleted my Playlist called 'Playlist'    Anyway to get this back?

Casual Listener

I have deleted my Playlist called 'Playlist'    Anyway to get this back?

quakaz

Casual Listener

488 Views

2 replies

0 likes

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  • 2 replies
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Updated credit card but lost my songs

Hello, I was sent a email saying they could bill my credit card so I updated my account. I now have the free spotify and I was wondering how soon my premium will come back and will my hundreds of songs come back with it?If not how do I get my songs b...

Casual Listener

Hello, I was sent a email saying they could bill my credit card so I updated my account. I now have the free spotify and I was wondering how soon my premium will come back and will my hundreds of son...

Sam

Spotify

503 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes