Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83492 Views

29 replies

0 likes

  • 83492 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104627 Views

10 replies

3 likes

Account
Login
  • 104627 Views
  • 10 replies
  • 3 likes

Unknown emailadrsss connected to profile

Help, I think my profile has been hacked!I have discovered that my email adress have been switched out to a unknown adress and my password does not work anymore. This raises a lot of concern with me.Luckily I can still log in via my facebook profile ...

Newbie

Help, I think my profile has been hacked! I have discovered that my email adress have been switched out to a unknown adress and my password does not work anymore. This raises a lot of...

IguanaSetup

Community Legend

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Trouble logging in

I'm haveing trouble logging in with my email and password. As soon as I log in, spotify logs me out and brings me to the log in page that says, sign in with email/facebook or create a new account. Please help. I've tried everything.

Newbie

I'm haveing trouble logging in with my email and password. As soon as I log in, spotify logs me out and brings me to the log in page that says, sign in with email/facebook or create a new account. Pl...

cocowinter

Music Fan

593 Views

1 replies

0 likes

  • 593 Views
  • 1 replies
  • 0 likes

Spotify Family with friends.

I want to upgrade mu current subscription to premium family. However the members of the account do not share the same physical address. What kind of problem would it cause?

Casual Listener

I want to upgrade mu current subscription to premium family. However the members of the account do not share the same physical address. What kind of problem would it cause?

Maxim

Spotify Star

2332 Views

3 replies

0 likes

Account
Premium
Subscription
  • 2332 Views
  • 3 replies
  • 0 likes

Linking existing Facebook account with another account (merging two accounts)

So I have two accounts: one free one linked with my facebook and another one with a premium. I decided to go on my premium and link my Facebook, which worked, but the existing account I had previously with my Facebook linked is gone and all my saved ...

Newbie

So I have two accounts: one free one linked with my facebook and another one with a premium. I decided to go on my premium and link my Facebook, which worked, but the existing account I had previousl...

471 Views

0 replies

0 likes

  • 471 Views
  • 0 replies
  • 0 likes

Superuser Contribution Account not valid

Hi, I woke up this morning and as often I turn on my Spotify. It was working for like 10minutes and than I had loggd out for some reasons. When I tried to log in again it wasn't working. It said that my account was valid. I tried to log in via intern...

Newbie

Hi,   I woke up this morning and as often I turn on my Spotify. It was working for like 10minutes and than I had loggd out for some reasons. When I tried to log in again it wasn't working. It ...

Alfredo

Roadie

817 Views

1 replies

1 likes

  • 817 Views
  • 1 replies
  • 1 likes

Perfil não aparece na busca do Spotify

Meu perfil não aparece na busca do Spotify. Algum HELP?

Casual Listener

Meu perfil não aparece na busca do Spotify. Algum HELP?

Bittencourt

Spotify Star

12032 Views

26 replies

0 likes

  • 12032 Views
  • 26 replies
  • 0 likes

Superuser Contribution Convert 90-day FREE Premium to FAMILY???

I am currently on a 90-day FREE Premium Trial that commences monthly billing on March 22, 2017. I would like to convert my account to the FAMILY PLAN @ $14.99CDN/month but I am wondering if I do that NOW, will I lose my current 90-day FREE trial???

Casual Listener

I am currently on a 90-day FREE Premium Trial that commences monthly billing on March 22, 2017.   I would like to convert my account to the FAMILY PLAN @ $14.99CDN/month but I am wondering if ...

mdfryer

Newbie

6163 Views

4 replies

0 likes

Premium
Subscription
  • 6163 Views
  • 4 replies
  • 0 likes

Update payment method button not working!

I cancelled an old credit card, and want to set up payment on a new one. On the Subscription page (https://www.spotify.com/us/account/subscription/) the "Update" button is an endless **bleep**ing loop back to that same URL. I am at work, so cannot ac...

Casual Listener

I cancelled an old credit card, and want to set up payment on a new one.    On the Subscription page (https://www.spotify.com/us/account/subscription/) the "Update" button is an endless *...

HotPoclet

Regular

1055 Views

3 replies

0 likes

  • 1055 Views
  • 3 replies
  • 0 likes

Spotify account hacked using email with mailna.com domain

My account was hacked and email and password changed today. The email used by the hacker had the domain name mailna.com. However, mailna.com is not currently active domain. I'm guessing that the hack is programmed to figure out your username and pass...

Casual Listener

My account was hacked and email and password changed today. The email used by the hacker had the domain name mailna.com. However, mailna.com is not currently active domain. I'm guessing that the hack...

Hookooekoorider

Casual Listener

1692 Views

2 replies

0 likes

Security
  • 1692 Views
  • 2 replies
  • 0 likes

Concern of hacked account + changed email/facebook login

Hi!I've had Spotify for about 8 years (give or take) and was originally signed up with an email address that I haven't used for 4+ years. I have recently been logging in with Facebook or my username+password until today. Today all of my playlists wer...

Casual Listener

Hi! I've had Spotify for about 8 years (give or take) and was originally signed up with an email address that I haven't used for 4+ years. I have recently been logging in with Facebook or my usernam...

taraktoor

Casual Listener

952 Views

3 replies

0 likes

Account
Login
Premium
Security
  • 952 Views
  • 3 replies
  • 0 likes

Someone is using my account

Someone is using my account. It switches me while listening to music. He changed my email address and I can not change the password. I can log in via Facebook but I do not know what to do next. How do I change an email without knowing the current ass...

Newbie

Someone is using my account. It switches me while listening to music. He changed my email address and I can not change the password. I can log in via Facebook but I do not know what to do next. How d...

VividIris

Casual Listener

540 Views

1 replies

0 likes

Account
  • 540 Views
  • 1 replies
  • 0 likes

Conectarte a Facebook

"Lo sentimos, ha habido un error temporal. Por favor, vuelve a intentarlo más tarde. " Este es el mensaje que me sale una y otra vez desde hace tiempo cuando intento conectar mi cuenta creada en Spotify con mi correo electrónico a mi cuenta de Facebo...

Newbie

"Lo sentimos, ha habido un error temporal. Por favor, vuelve a intentarlo más tarde. " Este es el mensaje que me sale una y otra vez desde hace tiempo cuando intento conectar mi cuenta creada en Spot...

d8lkna7gih67xty

Newbie

1156 Views

2 replies

0 likes

Account
  • 1156 Views
  • 2 replies
  • 0 likes

Can't use spotify on my PC

For like 2 weeks now I am not able to use the spotify app on my pc. The app starts normally and after I log in it closes and goes into my taskbar. When I try to click it to open it again it also disappears from there. Tried reinstalling a lot of time...

Newbie

For like 2 weeks now I am not able to use the spotify app on my pc. The app starts normally and after I log in it closes and goes into my taskbar. When I try to click it to open it again it also disa...

romster100

Casual Listener

934 Views

1 replies

0 likes

  • 934 Views
  • 1 replies
  • 0 likes

Nome de usuário como números e letras aleatórias.

Olá, gostaria de mudar meu nome de usuario, o spotify criou o nome deliberadamente e agora são varios números e letras. Ao invés de aparecer meu nome como "Arthur Leme" no meu perfil e na página de pesquisas, aparece como "22bslw4ms532da6uldi3jer5a"....

Newbie

Olá, gostaria de mudar meu nome de usuario, o spotify criou o nome deliberadamente e agora são varios números e letras. Ao invés de aparecer meu nome como "Arthur Leme"  no meu perfil e na págin...

BrunoJouglard

Newbie

11247 Views

6 replies

34 likes

  • 11247 Views
  • 6 replies
  • 34 likes

KAN NIET INLOGGEN IN MIJN PREMIUMACCOUNT

Mijn oude emailadres (*snip*) werkt niet meer en ik kan nu dus niet inloggen op mijn premium account. Ik betaal elke maand voor dit abonnement en ik wil ook kunnen inloggen. Het is niet mogelijke om contact met jullie te krijgen en dit vind ik zeer k...

Newbie

Mijn oude emailadres (*snip*) werkt niet meer en ik kan nu dus niet inloggen op mijn premium account. Ik betaal elke maand voor dit abonnement en ik wil ook kunnen inloggen. Het is niet mogelijke om ...

1960 Views

0 replies

15 likes

Account
  • 1960 Views
  • 0 replies
  • 15 likes

Unable to change email via facebook

Hey, i got hacked and didnt noticed that (got 3 more "family members" i guess from mexico). I wanted to change my email adress, but i used facebook to get access to spotify and now i cant change that anymore. I had to change my email from facebook wh...

Newbie

Hey,   i got hacked and didnt noticed that (got 3 more "family members" i guess from mexico).    I wanted to change my email adress, but i used facebook to get access to spotify an...

371 Views

0 replies

0 likes

  • 371 Views
  • 0 replies
  • 0 likes

ogrenci indirimi odeme sorunu

okul secme ekranindayken siteyi kapattim,param cekildi ve free uyelik devam ediyor,ustune twitterdaki @spotifycares sayfasiyla konustugumda paraniz yatmamistir diyor,sabahtan beri ugrasiyorum dalga mi geciyorsunuz?

Newbie

okul secme ekranindayken siteyi kapattim,param cekildi ve free uyelik devam ediyor,ustune twitterdaki @spotifycares sayfasiyla konustugumda paraniz yatmamistir diyor,sabahtan beri ugrasiyorum dalga m...

smash1903

Newbie

609 Views

1 replies

2 likes

Free
  • 609 Views
  • 1 replies
  • 2 likes

Changing email address

Hi. I know this topic is covered, but in my case it is not answered. When I subscribed, I made yahoo my main email address (for my premium spotify account). IDK why it wouldnt let me use my main one which is gmail. It had something to do with faceboo...

Newbie

 Hi. I know this topic is covered, but in my case it is not answered. When I subscribed, I made yahoo my main email address (for my premium spotify account). IDK why it wouldnt let me use my mai...

407 Views

0 replies

0 likes

Account
  • 407 Views
  • 0 replies
  • 0 likes

migrar conta individual para familia

Olá comunidade! Aderi ao plano família e quero incluir minha irmã, que já tem o plano prêmium. Como faz para migrar o plano individual dela para o familia sem perder as playlists? O cancelamento do plano dela é automaticamente cancelado? Obrigada des...

Newbie

Olá comunidade!   Aderi ao plano família e quero incluir minha irmã, que já tem o plano prêmium. Como faz para migrar o plano individual dela para o familia sem perder as playlists? O cancelam...

Bittencourt

Spotify Star

34198 Views

3 replies

3 likes

  • 34198 Views
  • 3 replies
  • 3 likes

Can't login on my phone via Facebook.

Hello,Today the Spotify android app had logged me out for some unknown reason and now I can't get back into my account at all. I have only an account made with my Facebook account. I tried to login from my PC and both the website and program worked f...

Casual Listener

Hello, Today the Spotify android app had logged me out for some unknown reason and now I can't get back into my account at all. I have only an account made with my Facebook account. I tried to login...

Koragg

Casual Listener

1158 Views

1 replies

0 likes

Account
Login
  • 1158 Views
  • 1 replies
  • 0 likes