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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80521 Views

9 replies

2 likes

Account
Login
  • 80521 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654213 Views

13 replies

4 likes

Account
  • 654213 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734741 Views

18 replies

29 likes

  • 734741 Views
  • 18 replies
  • 29 likes

Superuser Contribution i have already join a family membership but still im free user

i have already join a family membership but spotiy is still free i cant change my free user class. please someone help me im trying to fix this problem above 10-14 hours.

Casual Listener

i have already join a family membership but spotiy is still free i cant change my free user class. please someone help me im trying to fix this problem above 10-14 hours.

Julian

Moderator

400 Views

1 replies

1 likes

Account
Premium
Subscription
  • 400 Views
  • 1 replies
  • 1 likes

Please disconnect my device

Can you please disconnect my account

Casual Listener

Can you please disconnect my account

Dane_caj

Casual Listener

747 Views

2 replies

0 likes

  • 747 Views
  • 2 replies
  • 0 likes

Military abroad, won't allow me to put USA

Military dependant in Japan with a Japanese IP address. It won't allow me to change my country to the US, and I've seen people say that you can do it if you have Premium, but it won't allow me to purchase premium as I don't have a Japanese credit car...

Newbie

Military dependant in Japan with a Japanese IP address. It won't allow me to change my country to the US, and I've seen people say that you can do it if you have Premium, but it won't allow me t...

Maxim

Spotify Star

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu account not working

Everytime I go to connect my Spotify with Hulu it leads me to a page that says "Page not found". Help!!! I just want to use hulu

Newbie

Everytime I go to connect my Spotify with Hulu it leads me to a page that says "Page not found". Help!!! I just want to use hulu

Rising-shiva

Newbie

860 Views

2 replies

0 likes

  • 860 Views
  • 2 replies
  • 0 likes

cant sign up?

i cant sign up for spotify it says invalid postal code 

Newbie

i cant sign up for spotify it says invalid postal code 

rossi1911

Community Legend

368 Views

1 replies

0 likes

Subscription
  • 368 Views
  • 1 replies
  • 0 likes

Account Hacked

Someone hacked my account. It is linked to my Facebook. I logged everything out of Facebook, logged everything out of Spotify, deleted app passwords, reset passwords, added a code to my facebook account, disabled all Facebook apps, logged back in and...

Casual Listener

Someone hacked my account. It is linked to my Facebook. I logged everything out of Facebook, logged everything out of Spotify, deleted app passwords, reset passwords, added a code to my facebook acco...

Luke

Spotify Star

884 Views

1 replies

0 likes

Account
Login
Premium
Security
Unlimited
  • 884 Views
  • 1 replies
  • 0 likes

Account cancelled

HeyI cannot access my account. It seems it has been cancelled or something. I cannot log in or reset my password. A friend accidently paid for my subscription and talked to spotify and I think they cancelled my subscription and I cannot log in. I tri...

Newbie

Hey I cannot access my account. It seems it has been cancelled or something. I cannot log in or reset my password. A friend accidently paid for my subscription and talked to spotify and I think they...

biafontess

Regular

528 Views

1 replies

0 likes

  • 528 Views
  • 1 replies
  • 0 likes

Solved!! Move playlists to a new account

Can anyone help with this? Canceling my Facebook account has created a lot of problems with Spotify, but I figured it out. But I have a quite a few long playlists that I do not want to have to recreate on my new Spotify account. Is there a way to bac...

Casual Listener

Can anyone help with this? Canceling my Facebook account has created a lot of problems with Spotify, but I figured it out. But I have a quite a few long playlists that I do not want to have to recrea...

rossi1911

Community Legend

113093 Views

3 replies

3 likes

  • 113093 Views
  • 3 replies
  • 3 likes

Lock out of all devices

Hi, My account has been hacked. I am locking on through Facebook. I have now changed my password for Facebook. I want to lock all devices out of Spotify, so he can’t lock on again.Is there a way where I can force all devices to be locked out? Thanks ...

Casual Listener

Hi,   My account has been hacked. I am locking on through Facebook. I have now changed my password for Facebook. I want to lock all devices out of Spotify, so he can’t lock on again. Is there...

rossi1911

Community Legend

1589 Views

1 replies

0 likes

Account
  • 1589 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I link one username to a different email adress?

Hi. So apparently my old username is linked up to my new email adress, and my new username (which I think I created via facebook) has now been linked to a spotify@... email adress. Is there any way that I can delete the old one so I can keep all my n...

Newbie

Hi. So apparently my old username is linked up to my new email adress, and my new username (which I think I created via facebook) has now been linked to a spotify@... email adress. Is there any ...

Alfredo

Roadie

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Verifizierung der Adresse nicht moeglich

Spoiler (Highlight to read)Hallo,Wir haben ein family premium abo. Ich wurde jetzt schon mehrmals aufgefordert, meine Adresse zu verifizieren. Das habe ich gemacht. Ein paar Tage spaeter kam eine Mail, das die Adresse nicht verifiziert werden konnte....

Newbie

Hallo, Wir haben ein family premium abo. Ich wurde jetzt schon mehrmals aufgefordert, meine Adresse zu verifizieren. Das habe ich gemacht. Ein paar Tage spaeter kam eine Mail, das die Adresse nicht ...

629 Views

0 replies

1 likes

  • 629 Views
  • 0 replies
  • 1 likes

Superuser Contribution Updated to premium and now I have two accounts?

Hey, I just updated to premium, something happened and all the playlists I had got lost. I can't find them with the function that finds deleted playlists. I used my old (free) account with a username and it wasn't linked to facebook (as far as I reme...

Newbie

Hey,   I just updated to premium, something happened and all the playlists I had got lost. I can't find them with the function that finds deleted playlists. I used my old (free) account with a...

Chris

Spotify

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify starts on device I don't own

For a couple of weeks now. Spotify starts playing on different named iPhones. Funny part, I don't own an iPhone (I never will).I already changed my password multiple times. How can I delete those iPhones from the list of available devices? All I can ...

Visitor

For a couple of weeks now. Spotify starts playing on different named iPhones. Funny part, I don't own an iPhone (I never will). I already changed my password multiple times. How can I delete those i...

Julian

Moderator

817 Views

1 replies

0 likes

  • 817 Views
  • 1 replies
  • 0 likes

Premium and free

What hoppens with offline saved music when you change from premium to free? Would they disappear or can I still listen ?

Newbie

    What hoppens with offline saved music when you change from premium to free? Would they disappear or can I still listen ? 

gelipon

Casual Listener

354 Views

1 replies

0 likes

Free
  • 354 Views
  • 1 replies
  • 0 likes

Fastest way to cancel my premium account?

Don't see where the option to cancel my premium account is on the app, how do I cancel? Sorry, already moved to Tidal, love the better sounding music and don't mind paying more for it. Thanks for the help, so long Spotify its been a pretty good 2 yea...

Newbie

Don't see where the option to cancel my premium account is on the app, how do I cancel? Sorry, already moved to Tidal, love the better sounding music and don't mind paying more for it.    ...

imattolo

Community Legend

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Locked out of account “14 days abroad”

I was a premium Spotify user and all of a sudden when trying to login I am getting a message saying “unablero use Spotify abroad for more than 14 days” or something similar. this appears every time I have tried to login with my Facebook account and I...

Newbie

I was a premium Spotify user and all of a sudden when trying to login I am getting a message saying “unable ro use Spotify abroad for more than 14 days” or something similar. this appears every time...

Nightslash360

Roadie

873 Views

1 replies

0 likes

Account
Login
Security
  • 873 Views
  • 1 replies
  • 0 likes

Spotify Transfer 7 big Playlists

Hey i got 2 accounts, i can access both but one account is empty. the other has the 6 big playlists, how can i transfer all my playlists to my other account quick and easy?

Newbie

Hey i got 2 accounts, i can access both but one account is empty. the other has the 6 big playlists, how can i transfer all my playlists to my other account quick and easy?

TheBrickSlayer

Roadie

297 Views

1 replies

0 likes

Account
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution No Facebook Name

Hello!I linked spotify with my facebook to share a song, and afterwards realized my spotify nickname had been replaced by my facebook name. I do not want that at all, and I would not have linked fb and spotify if I had known about it. I have been una...

Casual Listener

Hello! I linked spotify with my facebook to share a song, and afterwards realized my spotify nickname had been replaced by my facebook name. I do not want that at all, and I would not have linked fb...

iridescenr

Casual Listener

380 Views

2 replies

0 likes

  • 380 Views
  • 2 replies
  • 0 likes

changing country on account

I am trying to change the country on my account. I am in the country I am trying to change it to and I am not in a vpn but the drop down menu doesn't work?please help I'm logged out on my phone! I have attached a screenshot below.

Visitor

I am trying to change the country on my account. I am in the country I am trying to change it to and I am not in a vpn but the drop down menu doesn't work? please help I'm logged out on my phon...

ErickRGuetta

Community Legend

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got logged out while playing music

Hi!I got logged out suddenly while I was playing music online so I tried to login again but it redirected me to home page. So then I uninstalled and reinstalled the app and logged in again but nothing worked. I even tried resetting my password but I ...

Newbie

Hi! I got logged out suddenly while I was playing music online so I tried to login again but it redirected me to home page. So then I uninstalled and reinstalled the app and logged in again but noth...

Alfredo

Roadie

401 Views

1 replies

0 likes

Account
Login
  • 401 Views
  • 1 replies
  • 0 likes