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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287749 Views

529 replies

34 likes

Account
Free
  • 287749 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13636 Views

6 replies

11 likes

Security
  • 13636 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540455 Views

990 replies

114 likes

Account
  • 540455 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129614 Views

74 replies

12 likes

Account
Login
Premium
  • 129614 Views
  • 74 replies
  • 12 likes

PLAYLIST DELETED

THIS MORNING I FOUND ALL MY PLAYLIST DELETED. ANY SOLUTION?

Newbie

THIS MORNING I FOUND ALL MY PLAYLIST DELETED.  ANY SOLUTION?

imattolo

Community Legend

231 Views

1 replies

0 likes

Account
  • 231 Views
  • 1 replies
  • 0 likes

How can I update my credit card on my premium account ?

I followed the instruction on the site on how to update my credit card but I must be doing something wrong, or missing something. I click update and nothing comes up for me to be able to change it. I feel frustrated not being able to figure out somet...

Regular

I followed the instruction on the site on how to update my credit card but I must be doing something wrong, or missing something.  I click update and nothing comes up for me to be able to change...

Tfleck721

Regular

1286 Views

15 replies

0 likes

  • 1286 Views
  • 15 replies
  • 0 likes

Solved!! Signed up for 30-Days Free Trial, credit card got charged immediately!

Hi, I signed up for a 30 day trial one week ago and my credit card got charged 9.99 bucks immediately.I wrote an email to Spotify support 7 days ago but still got no answer. Of course I checked my spam folder. I'm a happy rdio.com customer but I thou...

Newbie

Hi,   I signed up for a 30 day trial one week ago and my credit card got charged 9.99 bucks immediately. I wrote an email to Spotify support 7 days ago but still got no answer. Of course I ch...

aliseji

Newbie

3861 Views

39 replies

0 likes

  • 3861 Views
  • 39 replies
  • 0 likes

Playlists

My account kicked me out and I had to login again and now none of my playlists are populating.

Newbie

My account kicked me out and I had to login again and now none of my playlists are populating. 

claricelee

Regular

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

Change username

I want to change card details however the steps provided do not work. i have went into subscription and clicked on change card details but it just refreshes the same page. I have tried this on my mobile and desktop and the same result each time. can ...

Newbie

I want to change card details however the steps provided do not work. i have went into subscription and clicked on change card details but it just refreshes the same page. I have tried this on my mob...

claricelee

Regular

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

Accidentally unfollowed - how do I refollow?

I accidentally unfollowed someone I was following - I tried searching for them in the search bar but they don't show up. Any ideas?

Casual Listener

I accidentally unfollowed someone I was following - I tried searching for them in the search bar but they don't show up. Any ideas?

phan_times

Community Legend

10055 Views

3 replies

1 likes

  • 10055 Views
  • 3 replies
  • 1 likes

Account hacked :-(

Hi, My premium account just got hacked today and I lost most of my playlists Since I cannot change the password I don't know what to do. Does anybody know what to do? Mark

Newbie

Hi,  My premium account just got hacked today and I lost most of my playlists 😞 Since I cannot change the password I don't know what to do. Does anybody know what to do?   Mark

Maxim

Spotify Star

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Hacked Account?

Since a few days ago, it appears that my accaount is being used from a Chrome Web PlayerDesde, but i have never used the web player and its getting annoying getting my songs changed in the middle, i have tried to log off all devices and even change p...

Newbie

Since a few days ago, it appears that my accaount is being used from a Chrome Web PlayerDesde, but i have never used the web player and its getting annoying getting my songs changed in the middle, i ...

Maxim

Spotify Star

290 Views

1 replies

0 likes

Account
Security
  • 290 Views
  • 1 replies
  • 0 likes

Change country

I want to change my country but I can't change he doesn't let me change

Newbie

I want to change my country but I can't change he doesn't let me change

Maxim

Spotify Star

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Solved!! Community Signature Cropped by Max Height Attribute

Hey everybody, Not sure if I'm posting in the correct section (maybe it should be an idea?). It's about the community's frontend. I'm aware of the signature height limit which is in place for newer users. However, there's a little imperfection somewh...

Roadie

Hey everybody,   Not sure if I'm posting in the correct section (maybe it should be an idea?). It's about the community's frontend.   I'm aware of the signature height li...

MattSuda

Spotify Star

875 Views

6 replies

0 likes

Other
  • 875 Views
  • 6 replies
  • 0 likes

Unexpected Charge

Hello, Spotify charged in twice for $119.88 to my account, as well as my student discount. Can you please reimburse me for the $119.88 you took without consent?

Newbie

Hello,  Spotify charged in twice for $119.88 to my account, as well as my student discount. Can you please reimburse me for the $119.88 you took without consent?

270 Views

0 replies

0 likes

Account
  • 270 Views
  • 0 replies
  • 0 likes

Solved!! Family accounts: please clarify "Must reside at same address"

Spotify, please clarify what you mean in your FAQ for family accounts that says that everyone in the "family" must reside at the same address. What I am experiencing is that the only time multiple members of my family can use Spotify simultaneously i...

Regular

Spotify, please clarify what you mean in your FAQ for family accounts that says that everyone in the "family" must reside at the same address. What I am experiencing is that the only time multip...

osornios

Spotify Star

26755 Views

6 replies

1 likes

Account
  • 26755 Views
  • 6 replies
  • 1 likes

Superuser Contribution Help!

Hello my name is Diae I have got an spotify account but i dont know the emailadress of it and i dont know the password of it. Sow I would like to stop the premium because everytime there goes 9,99 euro off my bankaccount. I only have a Username and a...

Newbie

Hello my name is Diae   I have got an spotify account but i dont know the emailadress of it and i dont know the password of it. Sow I would like to stop the premium because everytime there goe...

GAM007

Newbie

388 Views

2 replies

0 likes

Account
Login
Premium
Security
  • 388 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Facebook Account

I created a spotify account using facebook and now I am attempting to use it with an elan system, but I need to create a legitimate sotify account the traditional way (not through facebook) for this to work. Is there any way to create an account norm...

Casual Listener

I created a spotify account using facebook and now I am attempting to use it with an elan system, but I need to create a legitimate sotify account the traditional way (not through facebook) for this ...

bdotpierce

Casual Listener

620 Views

2 replies

0 likes

  • 620 Views
  • 2 replies
  • 0 likes

Deleting my accounts which is log in through FB

Hello, I want to delete this account. But I can't find the button. So please help me.This account is not log with emai/username and password. I used login by facebook.Is there a way to delete the account? Or you can help me delete it? Thanks.

Casual Listener

Hello, I want to delete this account. But I can't find the button. So please help me. This account is not log with emai/username and password. I used login by facebook. Is there a way to delete the...

BreadM

Casual Listener

511 Views

2 replies

0 likes

  • 511 Views
  • 2 replies
  • 0 likes

Superuser Contribution New Password Email

I tried to change my password because I forgot it but I havent received an email. Tried it many times and did it exactely like they told me to in the FAQ.I am sure its the right email adress but I dont receive an email from Spotify. What can I do?

Newbie

I tried to change my password because I forgot it but I havent received an email. Tried it many times and did it exactely like they told me to in the FAQ. I am sure its the right email adress but I ...

Alfredo

Roadie

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Country won't update

Hi!I'm having trouble with my spotify account; I lived in Paris for a year and switched my account from an Irish debit card to a French debit card. I moved back to Ireland a few months ago and I just recently cancelled my french card. My premium paym...

Newbie

Hi! I'm having trouble with my spotify account; I lived in Paris for a year and switched my account from an Irish debit card to a French debit card. I moved back to Ireland a few months ago and I ju...

Alfredo

Roadie

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can’t change the country on my account

Hi everyone, I can’t change the country on my account, because now I’m living in Italy and I’m supposed to change the credit card information with the Italian one but then it tell me that the country and the payment method are not matched since the c...

Newbie

Hi everyone, I can’t change the country on my account, because now I’m living in Italy and I’m supposed to change the credit card information with the Italian one but then it tell me that the country...

Alfredo

Roadie

426 Views

1 replies

0 likes

Account
Login
  • 426 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging in on Android

It logged me out of the app and now I can't sign in because it says your email and password combinaton does not match a Spotify acount I know the email and password are right as I've changed both of them and I can log onto my account on the web but n...

Visitor

It logged me out of the app and now I can't sign in because it says your email and password combinaton does not match a Spotify acount    I know the email and password are right as I've c...

Alfredo

Roadie

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login

Hi I can't login today for some odd reason I have rested password numerous of times but it says this username and password does not belong to a spoify account please help I have also reinstalled app

Newbie

Hi I can't login today for some odd reason I have rested password numerous of times but it says this username and password does not belong to a spoify account please help I have also reinstalled app&...

Alfredo

Roadie

646 Views

1 replies

0 likes

  • 646 Views
  • 1 replies
  • 0 likes